2/10 Terrible
Sierra
Oct 30, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
When I'd first arrived, the pool was a dilapidated swamp, my room wasn't cleaned and smelled musty; the towels were literally dirty from the previous occupant, the shampoo bottles were filled with water - (but thankfully I'd brought my own!)... That is, until day 2, upon returning from my son's Marine Corps graduation, I step into my now clean room only to realize that ALL OF MY TOILETRIES I'D INTENTIONALLY KEPT IN THE BATHROOM HAD BEEN TAKEN. My exfoliating gloves, shaver, shampoo, conditioner, body wash, contact solution- literally everything I'd brought with me for personal hygiene was gone.
When I walked into the lobby to deal with this issue, it seemed as though I had inadvertently interrupted a sleepy front desk clerk taking a nap under a blanket on a chair in the lobby. It took roughly 2 hours, and a lot of back and forth, but when the cleaning lady admitted to having thrown away my perfectly good toiletry items, they reluctantly sent me $20 to replace my personal items, (although the value of what had been taken was much greater.)
This inconvenience left me stressed out as a single mom and completely financially strapped for the remainder of my trip.
Sierra
Stayed 3 nights in Oct 2025
