Deluxe Suite, Oceanfront
from $269
Sandcastle Oceanfront Resort South Beach
2.5 out of 5.0
3.3
out of 5
Average Guest Review
See all 218 reviews
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Recent guest reviews
No water for showers or to flush restroom with Hotel very old and dirty, we left early
This was the worst experience I've had.... They lost my reservation and we're Rude about it ... not accomadating...not knowledable of the area or the offerings of their site. And complimenting me on my jewelery didn't make me feel better
Excellent staff, great location. Building was a little outdated but the rooms were very clean.
Well, we decided to celebrate our 8 yr. anniversary & we arrived on Saturday 5/6/17 4:30ish. The clientele staying were rude, pushy. I believe there was a local event the previous week not sure what, note to self we won't check-in on the first Saturday of May the next time we decide to stay in MBSC. After our first night we woke to a horrible experience, would never had expected to experience BEDBUGS! We woke 7:30 & pulled the covers back as we got out of bed & when I returned to the bed is when I noticed the bedbug. I immediately took pictures & picked it up with a tissue & delivered it to the front desk. We wanted to checkout but the desk personnel said being we had booked through a 3rd party we could not get a refund, and couldn't be moved up to the sister hotel up the street. So the lady at the desk said she would get housekeeping on it & assign us to another room. We waited in our room for notification when we were going to be moved until10:30am. I then went down to the front desk and was finally given a key to our new room. We went from the 14th to the 8th floor which wasn't a bad thing. Immediately upon checking in our new room. We stripped the beds & inspected, we found no evidence of the critters. The 2 people at the front desk seemed not too concerned with our situation; as if it was a normal thing they deal with. After Saturday afternoon & into Sunday morning events things mellowed out; the rest of our stay we were constantly on the lookout.
ok nice beach, easy parking, slightly rundown needs better housekeeping value priced
Absolute best view of the beach ever out of our balcony!!! Housekeeping staff were very friendly and courteous and made sure we had everything we needed.. Room was spotless. They are in the middle of renovations so some wear and tear noted in the hallways. Definitely would chose to stay again.
i was quiet.. clean room.. decent.. didnt know it was that far away from strip.
Check in was quick and easy. Parking was convenient. The room was clean and I liked that it had laminate flooring instead of carpet. Great ocean view and beach access. I would definitely stay here again.
Hotel is run down, nasty, shower head is 2 feet shorter than me and can't smoke on balcony. Poolside bartender is the best part..... Only thing that made our stay worth while.
It was ok, I wish the carpet was cleaner. Shower was great. View great. I won't stay again because they wouldn't even consider a late check out, and I know that hotel was not full to capacity during an off season, no holiday weekend.
Okay hotel for a one night stay.Could stand for an upgrade and be a bit cleaner. Good parking garage. Right on the beach and spacious oceanfront room was good. Pretty much the center of south ocean beach. Not many places to eat within walking distance, particularly in the evening.
The hotel was in a really bad part of town. We not only heard gunshots the night we stayed there was blood on our bedspread and the room was not very clean. The manager however was outstanding and very accommodating when we voiced our concerns and helped us get a refund for our stay.
Had a pleasant stay, nice hotel with great ocean views. We really enjoyed our stay. Only drawback is bed spread: bed sheets can be more cleaner. However, it doesn't spot is having great time.
I called around 9pm checking on my reservation the reception was so rude, and unhelpful. She said I can request for a high floor at check in and she would not check on my reservation. When I checked in at 2am, the front desk clerk was unhelpful, rude, and had no customer service at all. I got a dolly and loaded all my stuff on, he was outside talking to a older man, and some stuff fell off the dolly, he rufused to help me or even ask if I needed help. This hotel housekeeping staff Is very friendly but front desk is not. Do not stay here unless you don't mind a careless person helping you.
Just ok. Able to relax. Family enjoyed the pools, the free DVD and putt-putt. The bathroom left a little to be desired.
Stayed here at a colder time of the season. A lot of things closed down in the area. Outdoor heated pool was amazing - felt like a bathtub. Indoor pool was great as well. Will return here.
Outside pool open lazy river which is mostly inside not running and was so dirty to look at with dead birds In it. I asked for a blanket for the Murphy bed and they said we would have to come get it. When we got down to the desk they said they didn't have one after telling us to come and get it. Half of the lights didn't work, TV in bedroom didn't work. Restaurant was closed the whole time. Pretty disappointed we even checked out a day early and lost 120.00 bucks
Very Nice for the money. Clean room and very nice and relaxing veiw.
Okay ! No continental breakfast! Did not have a good time! The other side of the street was horrible leave in hotel!! Furniture in front of the rooms just horrible site! ! The view was horrible!
For what we paid the room was adequate. Nothing special or ideal, but clean enough and comfortable.
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Pool bar
- Outdoor pool and indoor pool
Within a short walk of Midway Park, Sandcastle Oceanfront Resort South Beach is within a mile (2 km) of Art Museum of Myrtle Beach. This 218-room resort welcomes guests with a bar/lounge and conveniences like an outdoor pool and an indoor pool. It's in central Myrtle Beach and also close to Splashes Oceanfront Water Park and Family Kingdom Amusement Park.
Dining
Start your day off with buffet breakfast, available for a fee. Quench your thirst with a drink at the bar/lounge.
Rooms
All 218 air-conditioned rooms provide balconies, microwaves, and coffee makers. Guests can expect to find cable TV and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Ironing boards are also available.
Property features
Sandcastle Oceanfront Resort South Beach features an indoor pool, an outdoor pool, and a lazy river. A stay here includes free parking. The 24-hour front desk has staff standing by to help with tours/tickets and securing valuables. Other amenities at this beach resort include a children's pool, free WiFi in public areas, and a business center.
Guest reviews for Sandcastle Oceanfront Resort South Beach
hotel pictures misleading
Everyone
No water for showers or to flush restroom with Hotel very old and dirty, we left early
rude rude rude
Everyone
This was the worst experience I've had.... They lost my reservation and we're Rude about it ... not accomadating...not knowledable of the area or the offerings of their site. And complimenting me on my jewelery didn't make me feel better
Everyone
Excellent staff, great location. Building was a little outdated but the rooms were very clean.
bedbugs
Couples
Well, we decided to celebrate our 8 yr. anniversary & we arrived on Saturday 5/6/17 4:30ish. The clientele staying were rude, pushy. I believe there was a local event the previous week not sure what, note to self we won't check-in on the first Saturday of May the next time we decide to stay in MBSC. After our first night we woke to a horrible experience, would never had expected to experience BEDBUGS! We woke 7:30 & pulled the covers back as we got out of bed & when I returned to the bed is when I noticed the bedbug. I immediately took pictures & picked it up with a tissue & delivered it to the front desk. We wanted to checkout but the desk personnel said being we had booked through a 3rd party we could not get a refund, and couldn't be moved up to the sister hotel up the street. So the lady at the desk said she would get housekeeping on it & assign us to another room. We waited in our room for notification when we were going to be moved until10:30am. I then went down to the front desk and was finally given a key to our new room. We went from the 14th to the 8th floor which wasn't a bad thing. Immediately upon checking in our new room. We stripped the beds & inspected, we found no evidence of the critters. The 2 people at the front desk seemed not too concerned with our situation; as if it was a normal thing they deal with. After Saturday afternoon & into Sunday morning events things mellowed out; the rest of our stay we were constantly on the lookout.
easy parking, beachfront, poor housekeeping, nice
Everyone
ok nice beach, easy parking, slightly rundown needs better housekeeping value priced
great view!!
Everyone
Absolute best view of the beach ever out of our balcony!!! Housekeeping staff were very friendly and courteous and made sure we had everything we needed.. Room was spotless. They are in the middle of renovations so some wear and tear noted in the hallways. Definitely would chose to stay again.
decent stay
Everyone
i was quiet.. clean room.. decent.. didnt know it was that far away from strip.
good value
Everyone
Check in was quick and easy. Parking was convenient. The room was clean and I liked that it had laminate flooring instead of carpet. Great ocean view and beach access. I would definitely stay here again.
hotel sucks
Everyone
Hotel is run down, nasty, shower head is 2 feet shorter than me and can't smoke on balcony. Poolside bartender is the best part..... Only thing that made our stay worth while.
nice stay, great view, overall ok. .
Everyone
It was ok, I wish the carpet was cleaner. Shower was great. View great. I won't stay again because they wouldn't even consider a late check out, and I know that hotel was not full to capacity during an off season, no holiday weekend.
