Westgate Myrtle Beach Oceanfront Resort
3.5 out of 5.0
3.4
out of 5
Average Guest Review
See all 293 reviews
This hotel is most popular for:
Recent guest reviews
I had a or of fun and I really enjoyed the stay at the hotel
The tv and shower head barely worked and we had to ask hotel staff to clean our rooms daily. It seemed as if they were more concerned about the exterior
We were looking for a hotel on the beach to stay one night and at check in, changed it to two. The desk staff were very polite and accommodating at check in. We stayed in room 416. There were five floors and all were directly above the pool area. It was very loud, even after closing the door to the balcony. The room door to the hallway has a 1/2 gap which made it possible to hear every conversation coming down the hall. Even after putting a towel down to cover the gap, it was loud. This room has a connecting door and I could hear all of the conversations in the connecting room as well as the TV in the non connecting room. The walls and doors are thin and not insulated well at all. The bathroom tub had hair on the ledge from the previous guest. A floor down there was a group of young and very loud boys. The first night I put up with the noise and hoped the hotel would calm them down. The second night I hollered several times to get their attention and told them to keep it down. There were hotel employees directly below who watched me do this and apparently did not see the need to quite them down themselves. There is a large time share sales presence in the lobby. If you want a quite location that has a older, mature style of fellow guests, do not pick this hotel. Avoid it. There is a $11.00 a day "resort fee" and why I do not know. There is nothing that says resort about this place.
We chose this location for our wedding on the beach in early march. It was off season, so most of hotel amenities were not available, didn't know that. Hotel was nice, room I booked online for low price was not worth it. So they offered me an upgrade at a dicount since we were getting married. Totally worth it. In the tower, ocean view, hot tub.perfect. most local activities weren't available due to off season.
Nice proximity to the beach. Customer service was lacking. Told to park one place than had to move when "VIP" guests arrived two days later. If we're told this at checkin, it wouldn't have been a big deal. Anytime a concern - big or small - was brought to staff member the answer was no or we we can't help you. Never offered options or alternatives. Room was tiny and did not look like any of the photos. Old fixtures and furniture - could use some updates.
One of the worker knocks on the door asking or you leaving today and he Was not very pilot asking. I didn't like his tone and then said I be back and a few minutes if I didn't hear anything from the Office. It's a way saying things and still get you message across.
Only there for the night but it was clean quiet and fine.
Nothing like website pictures felt like I was tricked.
The location was perfect and the staff could not be more friendly and helpful!
This is a great oceanfront hotel in walking distance to a lot of restaurants , coffee shops & the pier. This is my 3rd time staying here! The airport is only 2 miles away so that's also convenient. I would highly recommend.
Our first night we had a room full of the smell of smoke and due to my wife being pregnant it didn't work out to well. After complaining to the night shift, nothing happened and were very rude to us. Once the new shift came in after 8am the management gave us a different room. the view is incredible but the hotel is old and it shows in every way. Either smells like smoke or the popcorn ceiling is falling off and a piece of the mirror fell off. There was maintinence happening so one pool was shut down because they were repairing the fence and the lazy river did not ever work. The food was not very good. So again if you are on a budget and can get a good deal on orbitz it may be worth it.
The hotel was nice and clean. The staff were very friendly. I would stay there again or recommend anyone to there.
Good services If l go back to myrtle beach l use again to hotel
I ordered a 2 bed ocean front and was given a 1 bed oceanfront. They were going to give me a street view which I declined. I had a 3 night stay so the 1st 2 nights they took something off the room on 3rd night inwas then moved to a 2 bed room.
Not enough check in personnel and lots of people prioritized if they were checking in prior to a Time Share sales appointment.
Loved everything but the pool. Was way too crowded/small.
The hotel location is convenient however the hotel is in need of an overhaul. There was mold in the bathroom and also on the curtains in the room. The furniture was dated and also broken. There were cigarette butts on the balcony furniture. The sheets were not clean and had makeup and/or stains on them and if 1st impressions counted look at the door and formulate your own opinion!
Check in took forever; 5-8 minutes per guest. Checkout is a ridiculously early 10:00 a.m., so if you want to wake up and enjoy the beach on your day of departure this place probably isn't for you. Consierge is not at all knowledgable about local dining options (even ones right across the street). The only pluses were location and price.
Hotel highlights
- Free in-room WiFi
- Free parking
- Onsite dining
- Outdoor pool
Located within a 5-minute walk of Splashes Oceanfront Water Park, Westgate Myrtle Beach Oceanfront Resort is within a 15-minute stroll of Family Kingdom Amusement Park. This 3.5-star resort welcomes guests with 369 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's also close to Broadway at the Beach and Mount Atlanticus Miniature Golf.
Dining
Enjoy dining at Seaside Cafe, one of 3 onsite restaurants. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Start each morning with breakfast, available for a fee.
Rooms
All of Westgate Myrtle Beach Oceanfront Resort's 369 rooms are air-conditioned and have an array of amenities, including balconies or patios, coffee makers, and safes. Guests can expect to find free WiFi and TVs with cable channels. Hair dryers, phones, and ironing boards are also available. Limited housekeeping is available.
Property features
Westgate Myrtle Beach Oceanfront Resort features an outdoor pool, a lazy river, and a fitness center. If you decide to drive, there's free parking. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this beach resort include a spa tub, a conference center, and a 24-hour business center.
Guest reviews for Westgate Myrtle Beach Oceanfront Resort
it was great
Everyone
I had a or of fun and I really enjoyed the stay at the hotel
Everyone
The tv and shower head barely worked and we had to ask hotel staff to clean our rooms daily. It seemed as if they were more concerned about the exterior
Review comment
Westgate Customer Care responded on May 25, 2017
Thank you for sharing your experience with us at Westgate Myrtle Beach Resort. It is certainly unfortunate to hear that you may have experienced poor customer service and maintenance issues during your vacation with us. There is definitely no excuse for these major problems. We are always looking to improve, so we appreciate your feedback. It is our hope to exceed your expectations in the future.
noisy, made cheap, not for mature or quiet people
Everyone
We were looking for a hotel on the beach to stay one night and at check in, changed it to two. The desk staff were very polite and accommodating at check in. We stayed in room 416. There were five floors and all were directly above the pool area. It was very loud, even after closing the door to the balcony. The room door to the hallway has a 1/2 gap which made it possible to hear every conversation coming down the hall. Even after putting a towel down to cover the gap, it was loud. This room has a connecting door and I could hear all of the conversations in the connecting room as well as the TV in the non connecting room. The walls and doors are thin and not insulated well at all. The bathroom tub had hair on the ledge from the previous guest. A floor down there was a group of young and very loud boys. The first night I put up with the noise and hoped the hotel would calm them down. The second night I hollered several times to get their attention and told them to keep it down. There were hotel employees directly below who watched me do this and apparently did not see the need to quite them down themselves. There is a large time share sales presence in the lobby. If you want a quite location that has a older, mature style of fellow guests, do not pick this hotel. Avoid it. There is a $11.00 a day "resort fee" and why I do not know. There is nothing that says resort about this place.
Review comment
westgate customer care responded on May 11, 2017
Thank you for taking the time to complete a review of our resort. While we strive to deliver every guest with an enjoyable experience during their vacation with us, we appear not to have met our goal during your stay. We will use your feedback to continue to improve our services and guest satisfaction. Your comments have been shared with the resort management team to improve our services and correct any possible deficiencies that you may have encountered during your stay. Ensuring our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Myrtle Beach. Luna
off season wedding
Everyone
We chose this location for our wedding on the beach in early march. It was off season, so most of hotel amenities were not available, didn't know that. Hotel was nice, room I booked online for low price was not worth it. So they offered me an upgrade at a dicount since we were getting married. Totally worth it. In the tower, ocean view, hot tub.perfect. most local activities weren't available due to off season.
Review comment
Westgate Resorts responded on Apr 7, 2017
Thank you for choosing the Westgate Myrtle Beach Resort. We are sure that your wedding on the beach was beautiful! Although we did regret to hear that you were not pleased with your initial unit; we were happy to read that our team was able to get you into a more suitable unit at a reasonable rate. We thank you again for visiting with us. We hope to have the pleasure again soon! Anja
on the beach but in dire need of updates
Everyone
Nice proximity to the beach. Customer service was lacking. Told to park one place than had to move when "VIP" guests arrived two days later. If we're told this at checkin, it wouldn't have been a big deal. Anytime a concern - big or small - was brought to staff member the answer was no or we we can't help you. Never offered options or alternatives. Room was tiny and did not look like any of the photos. Old fixtures and furniture - could use some updates.
Review comment
westgate customer care responded on Mar 1, 2017
Thank you for sharing your review with us. We certainly regret to hear that you were less than pleased with your vacation at our resort. We also strive to provide our guests with the ability to honor requests; however, please be advised that there is no guarantee for late check outs. This option is based on the resort’s discretion. It is never our intentions to have our guests experience any form of inconveniences while vacationing with us. We hope that you allow us another chance to exceed your expectations in the future. Luna
Everyone
One of the worker knocks on the door asking or you leaving today and he Was not very pilot asking. I didn't like his tone and then said I be back and a few minutes if I didn't hear anything from the Office. It's a way saying things and still get you message across.
Review comment
Westgate Resorts responded on Feb 16, 2017
Thank you for taking the time to point out personnel issues affecting our business. We can only address problems if we are aware of how our interactions are affecting the customer experience. What you experienced is not acceptable and we are working to correct it as soon as possible. Every customer deserves seamless customer service delivered with enthusiasm, accuracy and kindness. We certainly hope that we have the opportunity to restore your confidence in us and hope to see you again soon. Anja
nice hotel. part of a flight package.
Everyone
Only there for the night but it was clean quiet and fine.
Review comment
Westgate Resorts responded on Dec 12, 2016
Thank you for choosing the Westgate Myrtle Beach Resort. We are glad you enjoyed your stay and hope to see you again the next time you visit the area! Anja
disappointing
Everyone
Review comment
Westgate Resorts responded on Nov 17, 2016
Thank you for sharing your review with us. If for any reason a guest were to check-in to a unit that they felt had not been cleaned properly, our front desk would gladly have the unit refreshed by our housekeeping team. We regret to hear this left you with a negative impression and do hope you will allow us the opportunity to redeem ourselves in a future visit. Anja
all around excellent
Everyone
Review comment
Westgate Resorts responded on Nov 10, 2016
Thank you for being our guest and posting a review of your stay. Our goal is to ensure you feel respected, cared for, and valued from the time you plan your vacation to the time you return home, and everything in between. We are glad you enjoyed your time with us and that you were able to take advantage of our great location. It would be a pleasure to have you stay with us again soon at the Westgate Myrtle Beach Resort. Anja
it felt cheap and dirty
Everyone
Nothing like website pictures felt like I was tricked.
Review comment
Westgate Resorts responded on Nov 8, 2016
Thank you for your review. As our property offers a variety of units and floor plans, not all are pictured online; however, descriptions are provided with each unit type. We apologize for any misunderstanding. Our vacation specialists are here to assist in any way they can with guests’ bookings. Should you choose to return we do suggest speaking with one of them to ensure you reserve the unit type desired. Anja
Thank you for your feedback! We strive to make your vacation a memorable one. We’re glad you enjoyed your stay, but we regret that you had some issues throughout your stay. We would highly suggest staying with us again so we can exceed all of your expectations.