Excellent staff
The toilet seat was broken and dirty. I had to contact staff 3 times to fix the toilet. Also, I had to clean the seat because it was filthy.
Loved our stay at Marriott Hilton head. Beach is beautiful never seen sand like this.
We were in multiple rooms since each room had issues (deadbolt not working, toilet not working, light bulbs out). We also got food poisoning after eating at the restaurant (bad shrimp). We will not be going back. For $600 a night you would expect a lot better.
This property is very outdated especially bathrooms need renovation badly. No in-room food service and substandard food quality in breakfast buffet. Would not stay there again.
They didn’t clean my room at all. They said it was due to COVID. So during my 2 night stay I had to use the 1 little bar of soap they give you, the same towels, only 2 packs of express coffee, no room glasses, and un- emptied trash cans. I had to go ask for it all. What if I was there a week? The very least they should do if not entering your room is leave a little necessity basket at your door daily. It just to me like they were saving money and not about COVID.
Room was not ready upon arrival, had to wait over 40 minutes even though check in starts at 4:00 pm Roaches in the room, loose tile around the entry and bathroom ceiling had signs of water problems
Angie P. With brown hair at check in gave terrible service. She was rude!!!
Everything was nice except if you stay three nights or less housekeeping did not clean your room. I also think that the resort fee you have to pay is ridiculous especially when they didn’t even clean your room,
Beautiful
My family and I joked that this was a Motel 6 on the beach. No offense to Motel 6. The amenities for even $25 a day are not worth it. It is just an old tired resort that needs sooo much help. Staff was very unhelpful and unapologetic for anything. WIFI is horrendous. You can't work and kids can't hardly use devices on property. I am a Lifetime Marriott rewards status member and was put in the worst room on the property. I can't stress enough how awful this property is. There were beams falling due to water leaks on the 2nd floor. Just tired. Sad.
The hotel was not clean, i had to call ea day for clean linens several times. No onsite map of anything in or about the hotel. Food and deink prices theough the roof.
We loved staying on the beach and the view was stunning. Our room was also incredible. We had very kind doormen and I felt like we were being taken care of. Our issue was that we went down to the pool Friday around 5 and the bar said they were shutting down (on a Friday afternoon, is that normal??). We managed to get a few $10 small cans of beer and headed to the hot tub. Both hot tubs fit about 2 people each and they were both flooded with families so we had to wait for over 30 minutes. We finally get our chance and the heater is broken, what a waste of time. We finished our overpriced beers in the lukewarm tub and went for a walk on the beach instead. For the price we paid to stay there you'd think it would be set up better.
Great place to stay, having indoor snd outdoor pools a were nice,
Very close to ocean and bike paths walking distance to grate restaurant
Paid for ocean view and when we got here they told us it was partial.
Location. View and access to the beach. It was the perfect environment for relaxation.
Within a short walk of Singleton Beach, Marriott Hilton Head Resort & Spa is within a mile (2 km) of Arts Center of Coastal Carolina. This 513-room, 4-star resort welcomes guests with 2 outdoor pools, 4 restaurants, and an indoor pool.
Relish the American cuisine at The Cafe, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6 AM to 11 AM.
All 513 rooms feature balconies, refrigerators, and coffee makers. Guests can expect WiFi and 49-inch Smart TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free newspapers, safes, and phones.
Guests staying at Marriott Hilton Head Resort & Spa enjoy access to 2 outdoor pools, an indoor pool, and free WiFi in public areas. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this beach resort include conference space, a business center, and a computer station.
Excellent staff
The toilet seat was broken and dirty. I had to contact staff 3 times to fix the toilet. Also, I had to clean the seat because it was filthy.
Dear Michael, we appreciate you choosing our hotel for your visit to our city, and we are sorry you were disappointed. Our focus is on the comfort and satisfaction of our guests, and we sincerely apologize for the cleanliness and maintenance issues in your guestroom. We will share your comments appropriately and hope you will give us another chance to provide you with a more enjoyable stay. Thank you, Mark Cortes Assistant Front Office Manager
Loved our stay at Marriott Hilton head. Beach is beautiful never seen sand like this.
Ashwinder, thank you for choosing to stay with us at Marriott Hilton Head Resort & Spa. We are happy to know you had a great time at the beach and that you enjoyed your visit while you were here. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Thank you, Mark Cortes, Assistant Front Office Manager
We were in multiple rooms since each room had issues (deadbolt not working, toilet not working, light bulbs out). We also got food poisoning after eating at the restaurant (bad shrimp). We will not be going back. For $600 a night you would expect a lot better.
This property is very outdated especially bathrooms need renovation badly. No in-room food service and substandard food quality in breakfast buffet. Would not stay there again.
Dear Guest, thank you for the honest review regarding your stay with us. We are pleased to hear you enjoyed your overall visit. We understand your comments regarding our property, and your notes will be considered as we plan for future updates and for freshening up our facilities. However, we want to apologize for not meeting your expectations concerning our food. We will address these concerns with our food and beverage team as we always want to improve our guest experience. We are grateful for the feedback, and we hope we have the opportunity of serving you again. Thank you, Mark Cortes, Assistant Front Office Manager
Dear Guest, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Thank you, Mark Cortes Assistant Front Office Manager
They didn’t clean my room at all. They said it was due to COVID. So during my 2 night stay I had to use the 1 little bar of soap they give you, the same towels, only 2 packs of express coffee, no room glasses, and un- emptied trash cans. I had to go ask for it all. What if I was there a week? The very least they should do if not entering your room is leave a little necessity basket at your door daily. It just to me like they were saving money and not about COVID.
Dear Guest, thank you for choosing our hotel and for sharing your feedback. We apologize for any inconvenience or frustration you encountered and appreciate your understanding and cooperation in these challenging times. Your feedback will be addressed with appropriate individuals to ensure a better outcome going forward. We hope to have another opportunity to welcome you back on your next visit to the area. Thank you, Mark Cortes, Assistant Front Office Manager
Room was not ready upon arrival, had to wait over 40 minutes even though check in starts at 4:00 pm Roaches in the room, loose tile around the entry and bathroom ceiling had signs of water problems
Dear Guest, we appreciate you choosing our hotel for your visit to our city, and we are sorry you were disappointed. Our focus is on the comfort and satisfaction of our guests, and we sincerely apologize for the issues you encountered, especially during the check-in. We hope you will give us another chance to provide you with a more enjoyable stay. Thank you, Mark Cortes, Assistant Front Office Manager
Angie P. With brown hair at check in gave terrible service. She was rude!!!
Dear Guest, we appreciate your feedback about your check-in experience. Please accept our apologies for this incident, as it is certainly not a normal occurrence. We realize the importance of receiving warm and friendly service when traveling, and we promise your next stay with us will be a more positive experience. Again, thank you for your feedback. Thank you, Mark Cortes, Assistant Front Office Manager
Everything was nice except if you stay three nights or less housekeeping did not clean your room. I also think that the resort fee you have to pay is ridiculous especially when they didn’t even clean your room,
Dear Guest, we are glad you enjoyed your time at Marriott Hilton Head Resort & Spa. However, we regret your dissatisfaction with our resort fee and apologize for not meeting all of your expectations. We appreciate your patience during these unprecedented times and hope to see you here again. Thank you, Jacob Hawkins, Director of Services
Dear Rose, thanks for the wonderful review. We are delighted to know you received outstanding service from our associates. We appreciate you choosing Marriott Hilton Head Resort & Spa and we look forward to having you as a guest again! Thank you, Mark Cortes Assistant Front Office Manager