Loved the pools even though the jets in the downstairs pool area weren't working. Rooftop hot tub had great jets.
Extremely rude staff. Flight got in early and they would not let us leave out bags with them. No one said hi or was pleasant. No business center or computer. Extremely dissatisfied. Not bad in a pinch.
This property had a horrible smell, the rooms are so out dated and dirty, stains all over couch, rusted shower head, I could go on. I have never stayed at a hotel with such horrible conditions. The staff was nice.
I enjoyed everything
First off, my room wasn’t clean when I walked in. There was a dirty q-tip on the chair in the sitting area, and a dirty tissue on the night stand in the bedroom. There were several roaches I called about and was asked “is it alive”, so this must be a common thing… the manager came up and sprayed only where one roach was. I requested that the room be thoroughly cleaned after the roaches were found, and it fell on deaf ears. It wasn’t until the following evening that the room was cleaned. There were thumb-sized roaches running around the pool area. It’s just disgusting! Definitely not worth the money, or the headache.
I liked that the hotel was on the beach. The hotel is older so the rooms are outdated and bathroom on the smaller side. The people are very friendly.
I didn’t like the smell in the room and it really did not seem or feel clean enough. The tub had dark spots in the bottom, so we put a towel in it to stand on to shower. The bathroom sink faucets is old and needs replacing. It had rust and buildup on it. We brought Clorox Clean-up to clean off the toilet, sink and tub before use. I was just really unhappy with the room in a whole. I didn’t even want my feet touching the floor and the couch and chair looked dirty as well.
Room cleaning clearly didn't check the Kleenex holder because there was just a few pieces left in one box and the refill was empty. There were no paper towels in the kitchen. The stopper for the bathroom sink didn't work. We discovered what seemed to be nail polish on the floor near the balcony. Set aside all of that this was a nice, clean and quiet resort. I loved the inside pools and the outside play area as well as pools. We're booked to stay here for our honeymoon so I'm hoping for a more prepared room per se.
It's a little out dated and the room was said to be ready but had no towels.
Roaches
Dirty bed sheets.took full day to get coffee pot and blanket..dirty couch..small rooms..limited breakfast items and repeated daily. Front desk staff n kitchen crew 9nly positive about the place
The space in the room was great! The kitchen area could use some extra counter top space.
The pools were very nice and fun. There were many options to choose from. The staff did an amazing job at keeping things clean and well maintained around the pool. My kids loved the little play ground near the pool.
Loved the pool and hot tub on the 10th floor. Breakfast could really be better with individual servings instead of items in casserole bowls set out on counter without being on ice. Example is yogurt.
Not clean. Roaches. Elevators stunk and were filthy. Smelled like weed the whole time. Parking garage is like a maze
Good price but the rooms weren’t very clean. Smelled horrible.
Bathroom was dirty. Stained bathtub. The mattress was very hard and uncomfortable. The paint was chipping of the walls. The free hot breakfast was pretty good. Don’t think I will be staying here again.
Monterey Bay Suites places you next to Myrtle Beach Beaches and within a mile (2 km) of Northwood Shopping Plaza. This 194-room, 3-star hotel welcomes guests with 2 outdoor pools, free breakfast, and an indoor pool.
Free continental breakfast is served each morning from 7:00 AM to 10:00 AM.
Flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Kitchens, furnished balconies, and sitting areas are other standard amenities. Housekeeping is available once per stay.
Monterey Bay Suites features 2 outdoor pools, an indoor pool, and a lazy river. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and securing valuables. Other amenities at this beach hotel include a children's pool, a gym, and 3 spa tubs.
Loved the pools even though the jets in the downstairs pool area weren't working. Rooftop hot tub had great jets.
Extremely rude staff. Flight got in early and they would not let us leave out bags with them. No one said hi or was pleasant. No business center or computer. Extremely dissatisfied. Not bad in a pinch.
We will pass your information to the correct departments for trainingThanl you
This property had a horrible smell, the rooms are so out dated and dirty, stains all over couch, rusted shower head, I could go on. I have never stayed at a hotel with such horrible conditions. The staff was nice.
Thank you for your feed back we will pass this along to housekeeping and maintenance
I enjoyed everything
Thank you for your kind words
First off, my room wasn’t clean when I walked in. There was a dirty q-tip on the chair in the sitting area, and a dirty tissue on the night stand in the bedroom. There were several roaches I called about and was asked “is it alive”, so this must be a common thing… the manager came up and sprayed only where one roach was. I requested that the room be thoroughly cleaned after the roaches were found, and it fell on deaf ears. It wasn’t until the following evening that the room was cleaned. There were thumb-sized roaches running around the pool area. It’s just disgusting! Definitely not worth the money, or the headache.
I apologize that you expierenced this. We will definately look into this. The bug outside we can not control they are palmetto bug that come off the palm trees.
I liked that the hotel was on the beach. The hotel is older so the rooms are outdated and bathroom on the smaller side. The people are very friendly.
I didn’t like the smell in the room and it really did not seem or feel clean enough. The tub had dark spots in the bottom, so we put a towel in it to stand on to shower. The bathroom sink faucets is old and needs replacing. It had rust and buildup on it. We brought Clorox Clean-up to clean off the toilet, sink and tub before use. I was just really unhappy with the room in a whole. I didn’t even want my feet touching the floor and the couch and chair looked dirty as well.
We apologize that the cleanliness was not up to standard. I can assure you that the housekeeping staff does a remarkable job, but I will ensure the housekeeping staff is aware of such reviews. Therefore, the housekeeping staff is more diligent as well.
Room cleaning clearly didn't check the Kleenex holder because there was just a few pieces left in one box and the refill was empty. There were no paper towels in the kitchen. The stopper for the bathroom sink didn't work. We discovered what seemed to be nail polish on the floor near the balcony. Set aside all of that this was a nice, clean and quiet resort. I loved the inside pools and the outside play area as well as pools. We're booked to stay here for our honeymoon so I'm hoping for a more prepared room per se.
We apologze that your experience was not 100% enjoyable. I will ensure your concerns are addressed with our housekeeping director. We look forward to serving you during your future stay.
It's a little out dated and the room was said to be ready but had no towels.
We're glad you enjoyed your recent stay. We appreciate your feedback and thank you for choosing Monterey Bay Suites.
Thank you for your feedback. We will notify manitenance of groundfloor hot tub.