We found this hotel on the Hilton app when looking for an oceanfront room in Myrtle Beach. We were told the hotel is only a few months old, and everything is shiny and new. HOWEVER, the hotel has some serious issues. The front desk supervisor working on Wed, Oct. 9, at approx 6:30pm, was not very nice. She was the only one working with a line 4 deep so we thought we would cut her a little slack. We asked for a room high up but she said there was nothing available. She did not provide us with water, we had to go back to the desk to ask.
More importantly, the housekeeping dept needs some serious revamping. Originally we were going to stay 1 night since we have been on a road trip down the east coast. We decided to change our plans and stay 2 nights. The housekeeper knocked on the door at 9am when check out isn’t until 11, and I told her we were staying another night and if she could please come back later we would be out of the room for several hours. She said ok, she would be back. We left around 11 and did not return until almost 4. No housekeeping. We went down to the front desk and asked and were told someone would come up. At 5pm, still no housekeeping. After calling the desk twice more, finally someone came up about 6:30pm. They did not leave us soap and we told them the conditioner was empty but they did not refill. Later when we left the hotel we noticed a cart in the hallway so we helped ourselves to what we needed for the room.
Finally, DO NOT FALL FOR THE VACATION CLUB SALES PITCH! Janine spoke to my husband and I, and since we frequent Myrtle Beach we decided to sign up. We were told that we could return the the same location for the 3 night stay for $299 (off season) as long as we went to a sales presentation at the Sheraton Broadway Plantation. We made it very clear we did not want to stay at the Plantation location. She seemed somewhat confused through the whole process and had to call some number a few times for questions. HOWEVER, the confirmation email sent a day later very clearly stated that the 3 day vacation package was for the BROADWAY PLANTATION. I called back to the hotel and spoke to a very RUDE gentleman who did not even listen to the whole situation before INSISTING that I was wrong and I finally just hung up on him since it was clear he was not going to hear me out. I called the number included in the email and was told that they would process a refund, that it was very unusual to stay at one property and be offered a sales presentation at another location, and that the vacation club did not include the Residence Inn Beachfront. I don’t know who is right and who is wrong, but I accepted the offer of a refund from the processing center. Just save yourself a headache and walk away.
It’s such a shame because it’s a nice hotel in a nice location.
