North Shore Oceanfront Resort Hotel

The front desk staff and management at this hotel were amazing! They take their guests needs and wants seriously and try to accommodate as best as they can. Along side that the rooms are clean and spacious and the atmosphere is family friendly and fun! My experience with the hotel was wonderful. I want to especially thank Jasmine from the front desk and the Operations Manager, Dillon, for their exceptional service.

Rooms were clean, staff was nice, overall it was a great stay and I would come back again. I had a great view of the ocean from my balcony and all of the staff was really accommodating when/if we needed anything.

Nathan had the unfortunate assignment of trying to clean up someone else's mistake on top of continuing to make our stay as stress free as possible. He did all of that and more. Now we are currently on the beach with no worries thanks to his due diligence. Thanks a million, Nathan! Your abilities for great customer service are only matched by your kind words and great smile!

I’ll be brief. The elevators were broken. The rooms were ridiculously small. The decor is outdated and the customer service was nonexistent. There are a million other amazing hotels to choose from. This is not one of them.

The staff were very nice and helpful. They made sure everything was comfortable and accommodating. There were staff around 24 hours a day if they were any questions or problems to address. We were given passes for the swimming area, hotel accommodations and anything else that needed to identify as customers in their hotel. It made you feel very safe. There were two swimming pools one on the outside of the hotel and the other in another building that was heated pool and hot tub. The beds were very comfortable and the room was Mary Romy and plenty of places to hang your clothing and dresser drawers. I spoke to the manager on the second day of my visit because one of the hotel staff, Maids refuse to clean the bathtub in the room. She claimed that they only clean the bathroom after 3 days of use. I went to the manager and he cleared up everything and had me issued more towels told me that tomorrow someone would be in the room to clean the room from top to bottom. I thanked him for his immediate attention to this matter and the rest of my trip was very enjoyable. They have plenty of parking and they also have a parking garage if there is not room to park in the hotel parking lot. There was no extra charge for any of these services. I would definitely stay here again.

Check-in was easy and the staff was very friendly. Hotel lobby was neat and clean. Everyone was very courteous and friendly. Room was clean and the bed was comfortable. Had an oceanfront room with balcony and the view was breath taking, enjoyed having breakfast and coffee on the balcony. Easy access in and out of the parking garage/lot. Would highly recommend. Can't wait to come back!!!

The hotel itself was older, however our oceanfront view was amazing. The grounds of the hotel are nice and it offers a lot to do for families such as indoor/outdoor pools, indoor hot tub, family fun zone (arcade and very cool 9 whole blacklight mini golf-paid separate of course) waterpark (small and had to walk a block to get to), convenience store which was moderately priced, nail salon that I didnt visit, beachwear shop that I didnt visit either, out door showers for getting sand and saltwater off, beautiful beach (somewhat crowded) beach chair and umbrella rentals, and the best Italian ice stand by the pool-strongly reccomend. Our bedding had stains, towels were so fuzzy we had to use our own a lot of the time, elevators only worked half the time. The staff was friendly, except when I needed our room serviced. I was told that they do the arrivals first, which put our room being serviced around 4pm, way too late.

We were looking for something different and fun to do with our 10 year old and this place delivered. Pools, beach, food and great views. Thank you Mark for making the check in process a breeze! The extra cost for the indoor mini golf is worth it.

Upon checking in, a young male staff member was harassing the front desk girl. He seemed immature and was dressed very unprofessional. I later learned that this was the manager. We asked in advance for a higher floor room and were assigned floor #2. When entering the room, we right away noticed it was old and dirty. The floor was filthy with dirt and sand. I peeled the comforter back on one of the beds and the stains and some sort of greasy marks on the sheets were terrible! We were supposed to have an oceanfront room. Our balcony overlooked the roof from below and was filled with cigarette butts, wrappers and was filthy. I complained to the unprofessional manager and informed him that we were not staying there. He argued with me and refused to credit me for the stay and charged us for one night including taxes and fees. On the way out, my son asked why there was a worker vaping right outside the front door. Also, the pool looked overcrowded and the water park it advertises is actually at the hotel next door and it a bit of a walk down the sidewalk. I would never recommend this hotel. We had a much better stay at a hotel in North Myrtle Beach, Avista Resort.