Bathtub was clogged, and shower faucet was falling apart from the wall. We called the front desk, after waiting about 10-15 minutes, we moved to another room. Unfortunately, the condition of the bathroom was even worse. The staff who gave us the second room key reported the problem to whoever, and finally we got a working condition bathtoom in the third room we moved. However, a floor lamp was missing in the room, the room was kind of dark in one side. The whole struggling/ frustrating time of packing, unpacking, moving, waiting took us about two hours along with our 3 years old twins. I didn’t expect this would ever happen in a good rating resort.
Pools were nice as well as service. Ate lunch at pool 2 days and food was a bit below average which led us to leave property for dinners
Beautiful pools, great service, wonderfully comfortable and tastefully decorated rooms, all within steps from a perfect beach. A great spot for couples, with numerous areas around the property to lounge, sit and relax, and enjoy the beach, weather, fire pits, ping pong, chess, yard games, etc....
We had a great time at the Omni! The staff were all excellent! Only suggestions would be some small updates in the hallways of the resort (lodging sections), more recycling options (we walked our recycling to the beach containers) and including the beach chairs in the resort fees. We would love to come back, thank you for a great time!
The hotel and its location was wonderful. The staff was friendly and helpful. I would definitely stay again.
Restaurant needs better breakfast food
Would stay here again. The staff was great, the easy access to the ocean was wonderful, and the multiple pool options were awesome. The nits I have to pick are all small - the room was slightly dated (very slightly), and the floor in the room had the feel that beach resorts often do: musty, sticky. There are tons of options for things to keep busy with during a stay and if you feel the need to leave the resort there a lot of great options close by.
this was listed as a 4-star hotel but it wasn’t what I expected. The property is nice and the room is fine. Things I liked - the ocean view, the beach, the ability to get a rollaway bed (fam of 5), the marketplace for coffee. Things I didn’t like - the shower had hair in it when we checked in, you could hear everything through the sliding glass doors, dining options at the hotel are minimal. We wanted a casual dinner the night we arrived and our options were a nice steakhouse or a bar (that smelled like a bar) with almost no seating. No room service so we ordered from the bar and took it to our room. Overall, it was fine and we had a great time, just not what I expected for the cost.
Rooms are very nice. Staff was professional and very helpful.
Right on the beach. Everything neesed was available on property.
Some renovations construction going on during our stay Looking forward to going back to see the improvements All staff could not of been more attentive and friendly.
The beachfront location of the property is exceptional. The pool areas and amenities support a beautiful, family friendly beach vacation while also providing adult only spaces for those looking for a quiet getaway.
Take me back! Every single box checked. This was perfection! Never had better service anywhere. My massage at the spa was the best I’d ever had and my husband said the same about his. Our room was a dream. A suite with the perfect close up view of the ocean as well as the pool & a very large balcony. I never want to go anywhere else now…this property spoiled us and I miss it like crazy now that we are back home. Did I mention we didn’t have a bad meal -the food was so delicious at the steakhouse right down to the ice cream in the market. We will be back for sure & I hope it’s sooner rather than later. Shout out to Michael working the pool restaurant & pool area. You are such a jem, the Omni is so lucky to have you.
Omni HHI is a lovely location. We enjoyed our stay very much.
liked the attentiveness of the staff. I was disappointed not to learn of closures and construction until after booking. I would have wanted to know all of that prior to booking. I was also a little disappointed by the noise from the construction in the mornings. I paid extra for a balcony room, I had no idea that construction would be below our balcony.
Excellent experience! Beautiful heated pools and amazing access to beach!
This property was a nice getaway for us during the tail end of the off season. It is nestled in a well appointed community. The room was very comfortable with terrace. The pools were fantastic - a nice place to relax after a long walk on the pristine breaches.
We decided to stay at the Omni for NYE and splurged to also celebrate our anniversary. Unfortunately we were very disappointed with our stay. The entire wing of south side of the property is under construction and you are limited with the places that you can walk to. Also on NYE we were unable to even eat at the restaurant on the property but there were tons of open tables and it was not busy. Also on our check out day we wanted to do a late check out and this was the first time in my entire life that they wouldn’t allow us to stay past 10am. Quite ridiculous for the amount of money that we paid. I would recommend staying at Sonesta for half the price so you aren’t wasting your money.
Very pretty property. Tons of bike/walking paths, beautiful beach and dog friendly.
Located 1.3 mi (2.1 km) from The Golf Courses of Palmetto Dunes, Omni Hilton Head Oceanfront Resort is within a 15-minute drive of other popular attractions like Coligny Plaza. This 323-room, 4-star resort has 3 outdoor pools along with a full-service spa and 5 restaurants.
There are multiple options for onsite dining with 5 restaurants, including HH Prime, which has garden views. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.
Guests can expect free WiFi and Smart TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Kitchenettes, balconies, and refrigerators are also standard.
Guests of Omni Hilton Head Oceanfront Resort have access to a full-service spa, 3 outdoor pools, and a children's pool. Onsite parking is available, both free self and paid valet parking (USD 25 per night)—also useful is limo/town car service. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this beach resort include a 24-hour gym, free WiFi in public areas, and a conference center.
Bathtub was clogged, and shower faucet was falling apart from the wall. We called the front desk, after waiting about 10-15 minutes, we moved to another room. Unfortunately, the condition of the bathroom was even worse. The staff who gave us the second room key reported the problem to whoever, and finally we got a working condition bathtoom in the third room we moved. However, a floor lamp was missing in the room, the room was kind of dark in one side. The whole struggling/ frustrating time of packing, unpacking, moving, waiting took us about two hours along with our 3 years old twins. I didn’t expect this would ever happen in a good rating resort.
Pools were nice as well as service. Ate lunch at pool 2 days and food was a bit below average which led us to leave property for dinners
Thank you for your review! We hope to welcome you back in the future!
Beautiful pools, great service, wonderfully comfortable and tastefully decorated rooms, all within steps from a perfect beach. A great spot for couples, with numerous areas around the property to lounge, sit and relax, and enjoy the beach, weather, fire pits, ping pong, chess, yard games, etc....
Thank you, Wesley, for the review! We hope to welcome you back soon!
We had a great time at the Omni! The staff were all excellent! Only suggestions would be some small updates in the hallways of the resort (lodging sections), more recycling options (we walked our recycling to the beach containers) and including the beach chairs in the resort fees. We would love to come back, thank you for a great time!
Thank you for your review and feedback. We will forward this our management teams. We hope to see you again soon!
The hotel and its location was wonderful. The staff was friendly and helpful. I would definitely stay again.
Thank you for the great review! We look forward to welcoming you back in the future.
Restaurant needs better breakfast food
Thank you for you review. Rest assured your feedback will be brought to our Management team.
Would stay here again. The staff was great, the easy access to the ocean was wonderful, and the multiple pool options were awesome. The nits I have to pick are all small - the room was slightly dated (very slightly), and the floor in the room had the feel that beach resorts often do: musty, sticky. There are tons of options for things to keep busy with during a stay and if you feel the need to leave the resort there a lot of great options close by.
Thank you for choosing to stay with us here at the Omni Hilton Head Oceanfront resort. We are happy to hear that your stay was a positive one and look forward to seeing you return soon. Omni is always looking to continue to improve our guest experience and have passed all your feedback to management. Thank you again for taking the time to give us feedback about your stay and have a wonderful day.
this was listed as a 4-star hotel but it wasn’t what I expected. The property is nice and the room is fine. Things I liked - the ocean view, the beach, the ability to get a rollaway bed (fam of 5), the marketplace for coffee. Things I didn’t like - the shower had hair in it when we checked in, you could hear everything through the sliding glass doors, dining options at the hotel are minimal. We wanted a casual dinner the night we arrived and our options were a nice steakhouse or a bar (that smelled like a bar) with almost no seating. No room service so we ordered from the bar and took it to our room. Overall, it was fine and we had a great time, just not what I expected for the cost.
Thank you for the review. We will addressing your issues with our management team.
Rooms are very nice. Staff was professional and very helpful.
Thank you for the review. We hope to see you again soon.
Thank you for your review. We will be sharing your feedback with our management team.