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The Westin Hilton Head Island Resort & Spa

4.0 star property
Beachside hotel to enjoy 3 outdoor pools and white sand beach

Choose dates to view prices

Photo gallery for The Westin Hilton Head Island Resort & Spa

Meeting facility
Meeting facility
Meeting facility
View from property
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Air conditioning

Explore the area

View in a map
2 Grasslawn Ave, Hilton Head Island, SC, 29928-5583
  • Place, Islanders Beach Park
    ‪4 min walk‬
  • Place, Barony Course at Port Royal Golf Club
    ‪6 min walk‬
  • Place, Port Royal Golf Club
    ‪12 min walk‬
  • Airport, Hilton Head Island, SC (HHH)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony (View)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony (View)

9.4 out of 10
Exceptional
(52 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Island, View)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Balcony (Island, View)

9.0 out of 10
Wonderful
(34 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Ocean View

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony, Ocean View

8.6 out of 10
Excellent
(54 reviews)
  • Ocean view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Ocean View

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Balcony, Ocean View

8.6 out of 10
Excellent
(32 reviews)
  • Ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Oceanfront

Room, 1 King Bed, Balcony, Oceanfront | Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony, Oceanfront

9.4 out of 10
Exceptional
(31 reviews)
  • Ocean view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Oceanfront

Room, 2 Queen Beds, Balcony, Oceanfront | Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Balcony, Oceanfront

8.2 out of 10
Very good
(11 reviews)
  • Ocean view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Resort View

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony, Resort View

7.6 out of 10
Good
(5 reviews)
  • Resort view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Resort View

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Balcony, Resort View

9.2 out of 10
Wonderful
(9 reviews)
  • Resort view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Pillowtop beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • Resort view
  • 534 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Balcony (Island)

Pillowtop beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Balcony (Island)

9.4 out of 10
Exceptional
(3 reviews)
  • Water view
  • 534 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Balcony, Ocean View

Pillowtop beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Balcony, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 534 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • 320 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Balcony (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Resort View (Mobility/Hearing Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Resort View (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Resort View (Mobility/Hearing Access, Roll-In Shwr)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Resort View (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(1 review)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed

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2 bars/lounges, poolside bar

Hilton Beachfront Resort & Spa Hilton Head Island

Mid Island
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, 1,423 reviews
$190 nightly
The price is $209
Feb 23 - Feb 24
Total with taxes and fees
Hilton Beachfront Resort & Spa Hilton Head Island

About the neighborhood

Hilton Head Island

Located in Mid Island, The Westin Hilton Head Island Resort & Spa is within a 10-minute drive of popular attractions such as Shelter Cove Harbour and Coastal Discovery Museum. This 419-room hotel has 3 outdoor pools along with a golf course and a full-service spa.

What's nearby

  • Islanders Beach Park - 4 min walk - 0.3 miles
  • Barony Course at Port Royal Golf Club - 6 min walk - 0.4 miles
  • Folly Field Beach - 9 min walk - 0.5 miles
  • Port Royal Golf Club - 12 min walk - 0.7 miles
  • Folly Field Beach Park - 16 min walk - 0.9 miles

Getting around

  • Hilton Head Island Airport (HHH) - 10 min drive

Restaurants

  • ‪Circle K - ‬5 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Lincoln & South Brewing Company - ‬5 min drive
  • ‪Fiesta Fresh Mexican Grill - ‬6 min drive
  • ‪Street Meet - ‬6 min drive

About this property

The Westin Hilton Head Island Resort & Spa

Beachside hotel to enjoy 3 outdoor pools and white sand beach
The Westin Hilton Head Island Resort & Spa features a golf course, a full-service spa, and 3 outdoor pools. Valet parking is available for USD 30 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Other amenities at this beach hotel include a 24-hour gym, a sauna, and a hot tub.
55-inch LCD TVs come with satellite channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Furnished balconies, coffee makers, and laptop-compatible safes are other standard amenities. Housekeeping is available on request.
Guests can play rounds at the 36-hole golf course. 3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Heavenly Spa by Westin has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

2 bars/lounges, poolside bar
Hilton Beachfront Resort & Spa Hilton Head Island
  • Pool
  • Spa
  • Free WiFi
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8.4 out of 10, Very Good, 1,423 reviews
$190 nightly
The price is $209
Feb 23 - Feb 24
Total with taxes and fees
Hilton Beachfront Resort & Spa Hilton Head Island

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (USD 20 per day; includes in/out privileges)
  • Valet parking on site (USD 30 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Ingredients
  • Oceans
  • Splash
  • The Carolina Room
  • View 32

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • 36-hole golf course
  • Beach volleyball
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Heated pool
  • Hiking/biking trails
  • Hot tub
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's games
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • 37,000 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Pool hoist on site
  • Portable shower seat
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per accommodation, per night
  • Dogs only
  • 1 total (40 lbs is the maximum weight per pet)
  • An off-leash area is available
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 3.75 per accommodation, per night
  • Resort fee: USD 41.8 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach towels
  • Business center/computer access
  • Fitness center access
  • Fitness/yoga classes
  • Pool access
  • Shuttle service
  • WiFi access (may be limited)

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 30 per day
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Head Island Westin
Hilton Head Island Westin Resort
Westin Hilton Head Island
Westin Hilton Head Island Resort
Westin Resort Hilton Head Island
The Westin Hilton Head Island Hotel Hilton Head
The Westin Hilton Head Island Resort And Spa
The Westin Hilton Head Island Resort Spa
The Westin Hilton Head & Spa
The Westin Hilton Head Island Resort Spa
The Westin Hilton Head Island Resort & Spa Hotel
The Westin Hilton Head Island Resort & Spa Hilton Head Island

Frequently asked questions

Is a free cancellation option available at The Westin Hilton Head Island Resort & Spa?

The Westin Hilton Head Island Resort & Spa offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at The Westin Hilton Head Island Resort & Spa?

As of Feb 17, 2026, prices found for a 1-night stay for 2 adults at The Westin Hilton Head Island Resort & Spa on Feb 22, 2026 start from $186.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near The Westin Hilton Head Island Resort & Spa?

This hotel is situated in Mid Island, just steps from Folly Field Beach and Islanders Beach Park, and within a short walk of Barony Course at Port Royal Golf Club. You'll also find Port Royal Golf Club and Folly Field Beach Park less than a mile away.

Is there parking available at The Westin Hilton Head Island Resort & Spa?

Yes, valet parking is offered for USD 30 per day. Accessible parking and electric car charging are also available for guests.

Is a spa located at The Westin Hilton Head Island Resort & Spa?

Heavenly Spa by Westin is the hotel's spa and services include prenatal massages, sports massages, body wraps, and aromatherapy.

Does The Westin Hilton Head Island Resort & Spa feature a casino on the premises?

No, The Westin Hilton Head Island Resort & Spa doesn't have a casino.

Will I find an indoor pool at The Westin Hilton Head Island Resort & Spa?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

Is The Westin Hilton Head Island Resort & Spa a good place to stay for couples?

This beachfront hotel offers plenty of amenities for couples including 3 outdoor pools, a poolside bar, and a beachfront restaurant.

Does The Westin Hilton Head Island Resort & Spa have a hot tub?

Yes, this hotel has a spa tub.

Does The Westin Hilton Head Island Resort & Spa have a restaurant that serves breakfast?

Yes, The Westin Hilton Head Island Resort & Spa has 2 restaurants, and serves breakfast for a surcharge.

Will The Westin Hilton Head Island Resort & Spa allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Westin Hilton Head Island Resort & Spa for a fee of USD 50 per accommodation, per night. The property also provides an off-leash area.

Does The Westin Hilton Head Island Resort & Spa have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from The Westin Hilton Head Island Resort & Spa?

The closest major airport to The Westin Hilton Head Island Resort & Spa is Hilton Head Island Airport (HHH), which is 3.1 mi away (10 minutes by car).

Are there rooms with balconies that I can book at The Westin Hilton Head Island Resort & Spa?

Yes, every guestroom at The Westin Hilton Head Island Resort & Spa comes with a furnished balcony with some featuring ocean or resort views.

Does The Westin Hilton Head Island Resort & Spa host weddings?

There are wedding services available at The Westin Hilton Head Island Resort & Spa if that's in your vacation plans.

The Westin Hilton Head Island Resort & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 547 out of 1002 reviews
Rating 8 - Good. 221 out of 1002 reviews
Rating 6 - Okay. 131 out of 1002 reviews
Rating 4 - Poor. 63 out of 1002 reviews
Rating 2 - Terrible. 40 out of 1002 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Patricio

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort
Stayed 1 night in Nov 2025

10/10 Excellent

Joseph, Northville

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel, great staff, beautiful location. You can’t ask for more.
Stayed 1 night in Nov 2025

10/10 Excellent

Matthew

Stayed 5 nights in Nov 2025

6/10 Okay

Noy

Liked: Cleanliness, staff & service
The place was beautiful and staff great! But the elevator for the wing where the most expensive view rooms were located was broken. I just had a procedure done on my knees which made that very long walk to the alternative elevators very difficult. And then our room didn't even have a microwave??? Its was supposed to top notched. They kinda failed on some areas.
Stayed 2 nights in Nov 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities
everything was great, looking forward to our next trip
Stayed 1 night in Nov 2025

10/10 Excellent

Suzanne

Stayed 4 nights in Oct 2025

10/10 Excellent

Jarius

Stayed 1 night in Oct 2025

8/10 Good

Judy

Stayed 1 night in Nov 2025

8/10 Good

Jane

Staff was excellent, spa was great, peeling paint chips in the hall. Weather was awful so I can’t comment on any facilities outdoors.
Stayed 3 nights in Oct 2025

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Oct 2025

10/10 Excellent

Aaron, Bluffton

Stayed 1 night in Oct 2025

10/10 Excellent

Robert, Tobyhanna

Stayed 2 nights in Oct 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all the way!
Stayed 4 nights in Oct 2025

2/10 Terrible

Brandy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel wouldn't check us in till 2.5 hours AFTER check in because they didn't have the room ready. By the time we got keys it was 6:30pm. The beach access elevator was broken and there was no other beach access unless we walked for almost 45 min to get there. The room was OK, but the fact that we could not get keys till 6:30 ruined the balcony sunset we paid extra for. The restaurant was freezing cold, the food was mediocre and expensive, they also charged my card nemourous times for the same thing, and put over $400 in hold on my card, pulls charged well over what anything said during booking. Horrible experience, and we drove from Utah to the east coast so we've stayed on many hotels this month and this one was one of the worse experiences of our way coast trip!!
Stayed 1 night in Oct 2025

10/10 Excellent

Jennifer Lee

Stayed 4 nights in Jul 2025

6/10 Okay

YASANTHA

Liked: Staff & service, property conditions & facilities
Everything was good except for the shower curtain. There was mold.
Stayed 1 night in Oct 2025

6/10 Okay

Ronald

Stayed 3 nights in Oct 2025

8/10 Good

James

Liked: Cleanliness
Stayed 5 nights in Oct 2025

8/10 Good

Moniqua

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

micki

Liked: Cleanliness
We had to vacate he hotel at 5 in the morning for a potential fire. There was no fire. He alarm was sounded but no one came on an intercom to report what was happening or what we were to do. We saw one staff member !
Stayed 3 nights in Oct 2025

10/10 Excellent

Ricky

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable and clean
Stayed 2 nights in Oct 2025

2/10 Terrible

Zena, Florence

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS HOTEL! We paid $5,730 in advance for two separate rooms for a 7 night vacation. We were very disappointed for several reasons. 1) Regular guest rooms are not separated from wedding party guests. We were disturbed on our first two nights until 3:30am by rowdy wedding guests. The noise from wedding guests after midnight was so annoying that we asked for and received compensation. 2) Many of the amenities featured in promo photos do not exist in reality. We identified 15 promo photos of poolside, dining and relaxing areas that are either photoshopped or do not exist. 3) The pool deck chairs are old, worn and quite uncomfortable, and not as per the promo photos. 4) The hotel is in need of maintenance. There is peeling paint, rust stains and water damage throughout the hotel. 5) The hotel needs more regular and thorough cleaning. The same Cheerios were on the dining floor and rubbish in the hallway, both for three days running. 6) There are very few spaces for guests to relax during inclement weather that aren’t noisy or cold. The aircon in some areas is so cold that staff wear jackets. 7) In reality, there is only one bar. If the weather is inclement, it is cold and windy, and closes early. Two other bars are are only open for limited hours. This hotel pays lip service to guest comfort and enjoyment. The senior management that we spoke with were not client-focused and dismissed our complaints with glib responses.
Stayed 7 nights in Oct 2025

2/10 Terrible

jerry

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator was not working on several floors, room service guy made the bed with the same linen from the night before did not dust or mop the room but charges for room service per day you at the resort. Receptionist charged me twice I booked online with Expedia already paid in full & tuned around and charged me again! Causing the back to lock my card for 24 hours!!!
Stayed 2 nights in Oct 2025

8/10 Good

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. It should be for what I paid for it.
Stayed 3 nights in Oct 2025

10/10 Excellent

Corey

Stayed 3 nights in Sep 2025

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