Wonderful quiet resort, checkin was great, friendly staff. The only problem was with the outdoor bar right outside the rooms. A group of business people were drinking and being very loud. Loud enough that we could hear them over tv with door closed. Bar was to close at 10 , at 10 we saw staff give them more drinks. At 10:30 we called desk to let them know if noise. Told security would go, nope. Called again, told same . Desk then called us, told us bar wouldn’t close until 12. Finally manager got on and apologized and said she would go . She did go and speak to staff. Group finally left over 11. We were told it wouldn’t happen again. Next night same thing, different business people. This was during week after Labor Day. I can’t imagine how loud it gets during summer. Bar is open to all ocean view rooms. Maid service didn’t come every day.
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This was our first year here after many years at another resort on the island. We will never go back to another place. The staff was very warm and helpful. The accommodations were wonderful.
This is a hotel, not a resort. Visited over a holiday weekend that happened to have bad weather, which is not their fault. However, the hotel was not accommodative at all to guests. There was a lot of complaining among the guests. The hotel nickels & dimes for everything, and misrepresents its amenities as things like the beach access is run by another company charging $45/day for rickety beach chairs. First & last time visiting Hilton Head after this experience.
The property is fresh and clean and service is outstanding.
We loved everything about the resort. We look forward to coming back.
Unacceptable that housekeeping knocked on the door at 8:50am asking a specific time that we will be checking out! CHECK OUT IS 11 and we had and extension to 12!!! STOP DISTURBING YOUR GUESTS
the only challenge we had was that the only way to the pool area was down some steps outside. My husband uses a walker and so we couldn't go to the beach or the pool. otherwise big, clean and super friendly staff.
Excellent and convenient golf and beach access directly adjacent to the resort. Great DJ poolside with fantastic pool/beach amenities. Beautiful facilities and rooms, friendly and helpful staff. There is an underground parking garage that would have been helpful to know about, as surface parking gets full quickly, especially when there are events... which is often. Would highly recommend the Westin and will be returning on next visit to HH.
Great hotel! Beautiful beach and pool area. The employees were very friendly and helpful. The food was great too!
Location was great. But, the exterior could use some updating. We paid extra for the balcony view, but could rarely use it because our balcony was basically flooded with the rain. There was no drainage. Also, the stucco on the building was crumbling and needs repair.
Great hotel, reduced by 1 star as the rates over the summer are artificially inflated due to high demand.
Would recommend this resort- beautiful setting with great beachfront, beautiful pools well designed with multiple restaurants. The rooms were very clean, bathroom was update and beds comfortable. Staff was friendly and helpful. Our expectations were met!
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I loved that there were dogs everywhere! Great beach, loved renting bikes to go up and down the beach on. Pools were nice, although they closed a few hours early our first night when I wanted to go in. This is the last resort north and not near many of the other restaurants and shops. The restaurant onsite had amazing fish tacos and she crab soup though! Room with an ocean view was very nice to sit out on the balcony overlooking the pool. The guy playing music for dinner was really great but I wish it ended a bit earlier because it was a little loud. We also had a busted bathroom door that was very hard to close without smashing your fingers
The Westin Hilton Head Island Resort & Spa places you within a 10-minute drive of popular sights such as Coastal Discovery Museum and Shelter Cove Harbour. This 419-room, 4-star hotel has 3 outdoor pools along with a golf course and a full-service spa.
Enjoy dining at the hotel's 2 onsite restaurants: The Carolina Room specializes in seafood and serves breakfast, lunch, and dinner; Splash offers relaxing ocean views. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
55-inch LCD TVs come with satellite channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Furnished balconies, coffee makers, and laptop-compatible safes are other standard amenities. Housekeeping is available on request.
The Westin Hilton Head Island Resort & Spa features a golf course, a full-service spa, and 3 outdoor pools. Valet parking is available for USD 25 per day. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Other amenities at this beach hotel include a 24-hour gym, a sauna, and a spa tub.
Wonderful quiet resort, checkin was great, friendly staff. The only problem was with the outdoor bar right outside the rooms. A group of business people were drinking and being very loud. Loud enough that we could hear them over tv with door closed. Bar was to close at 10 , at 10 we saw staff give them more drinks. At 10:30 we called desk to let them know if noise. Told security would go, nope. Called again, told same . Desk then called us, told us bar wouldn’t close until 12. Finally manager got on and apologized and said she would go . She did go and speak to staff. Group finally left over 11. We were told it wouldn’t happen again. Next night same thing, different business people. This was during week after Labor Day. I can’t imagine how loud it gets during summer. Bar is open to all ocean view rooms. Maid service didn’t come every day.
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Dear Jean-Claude, Thank you for sharing about your revitalizing experience at The Westin Hilton Head Island Resort & Spa. Situated on Hilton Head Island's famous pristine beaches and surrounded by swaying Palmetto trees, we are pleased you could enjoy our relaxing oasis. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Be Well,Alp ErolResident Manager
This was our first year here after many years at another resort on the island. We will never go back to another place. The staff was very warm and helpful. The accommodations were wonderful.
Dear Jennifer, Thank you for your gracious review of The Westin Hilton Head Island Resort & Spa. It is great to read you were pleased with our devoted associates and rejuvenating accommodations. We are happy to know you plan to make us your home away from home, and we look forward to your next visit. Be Well,Hotel Leadership
This is a hotel, not a resort. Visited over a holiday weekend that happened to have bad weather, which is not their fault. However, the hotel was not accommodative at all to guests. There was a lot of complaining among the guests. The hotel nickels & dimes for everything, and misrepresents its amenities as things like the beach access is run by another company charging $45/day for rickety beach chairs. First & last time visiting Hilton Head after this experience.
Dear Vennie, Thank you for the review of your time at our resort. We regret the disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you. We also regret not meeting some of your expectations. Your feedback will be addressed with the appropriate individuals as we continually strive to improve our overall guest experience. We hope to have another opportunity to welcome you again and show you our commitment to exceptional hospitality.Be Well,Hotel Leadership
The property is fresh and clean and service is outstanding.
Dear Jeff, Thank you for your recent stay at The Westin Hilton Head Island Resort & Spa. We are pleased you enjoyed our beautiful property and the courteous service provided by our associates. We hope to have the opportunity to welcome you back soon.Be Well,Hotel Leadership
We loved everything about the resort. We look forward to coming back.
Dear Michelle, Thank you for being our guest and sharing your experience with fellow travelers. We are glad we exceeded your expectations and that you enjoyed everything we have to offer here. We are also happy to read you have already decided to stay at The Westin Hilton Head Island Resort & Spa again, and we look forward to hosting you once more.Be Well,Hotel Management
Unacceptable that housekeeping knocked on the door at 8:50am asking a specific time that we will be checking out! CHECK OUT IS 11 and we had and extension to 12!!! STOP DISTURBING YOUR GUESTS
Dear Kristen, Thank you for staying with us and for taking the time to post a review. While we appreciate your rating, we regret the unpleasant experience you had with one of our associates and the frustration this caused you. Your concerns have been shared with the appropriate individuals, and we have taken appropriate action to ensure these are not repeated. It was our pleasure accommodating you, and we look forward to you will choose The Westin Hilton Head Island Resort & Spa whenever your travels bring you to our island.Be Well,Hotel Management
the only challenge we had was that the only way to the pool area was down some steps outside. My husband uses a walker and so we couldn't go to the beach or the pool. otherwise big, clean and super friendly staff.
Dear Patricia, Thank you for sharing your experience at The Westin Hilton Head Island Resort & Spa. We appreciate you mentioning that you enjoyed our well-kept property and the hospitality from our thoughtful associates. However, we regret not meeting some of your expectations while you were here. It was a pleasure having you as our guest, and we look forward to you joining us again soon.Be Well,Hotel Management
Excellent and convenient golf and beach access directly adjacent to the resort. Great DJ poolside with fantastic pool/beach amenities. Beautiful facilities and rooms, friendly and helpful staff. There is an underground parking garage that would have been helpful to know about, as surface parking gets full quickly, especially when there are events... which is often. Would highly recommend the Westin and will be returning on next visit to HH.
Dear Lelani, thank you for choosing to stay with us and for taking the time to post a review. We are pleased to have exceeded your expectations. Whether you are here for a relaxing weekend away or a family adventure, our resort offers something for everyone with three beautiful pools, private beach access, and other refreshing amenities. It was our pleasure accommodating you, and we hope you will choose The Westin Hilton Head Island Resort & Spa whenever your travels bring you to our island. We thank you once again for recommending us to future guests. Be Well, Hotel Management
Dear Justin, Thank you for your outstanding rating. We are glad we could exceed all of your expectations and that you loved your stay at our hotel. We appreciate you taking the time to let fellow travelers know about your experience and look forward to many more visits to The Westin Hilton Head Island Resort & Spa.Be Well,Hotel Management
Dear Dennis, Thank you for the perfect rating of your time at The Westin Hilton Head Island Resort & Spa, and for sharing your experience with us. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We want every guest to have a refreshing, meaningful visit, so we will use your comments to improve our guest experience. With that being said, we appreciate your positive comments about our relaxing property and devoted associates. We hope you will return so we can provide you with the revitalizing stay you deserve.Be Well,Alp ErolResident Manager