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Sun N Sand Resort
3.0 out of 5.0
2.9
out of 5
Average Guest Review
See all 180 reviews
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Recent guest reviews
There were bugs everywhere. The door to the balcony was nearly impossible to open or close from the inside and completely impossible from the outside. The only table space in the room was almost completely used up by the microwave and a coffee maker with a cord too short to reach any outlet. And the room had no "Do Not Disturb" sign when we checked in.
The Location was good. The Staff where nice. The rooms where somewhat clean floors where dirty though. The halls and elevators where always dirty. When you get your Parking Pass they give you a Timeshare sales.
The property was run down and poorly maintained. There was no cold water in the shower, the toilet set was improperly fitted with the wrong size top, and the doors and fixtures were worn, old, and falling apart.
Room wasn't ready . When we got to the room it smelled funny and was very outdated and not so clean. The towel in the bathroom had someone elses hair on it. Balcony chair was broken. Furniture in the room was all scratched up. Overall the place looked nasty ,even saw a roach on the wall. Room was to pricey and not worth the money.
I paid for a ocean view room and was put on the side of the building. When requested a better room we were told we would get on the following morning. The next day came and the room they promised myself and another group they told us all that they were booked. They did not come to clean my room during my 4day 3night stay, people were leaving their trash outside of their doors to be picked up.
As soon as we got into our room the toilet was clogged. Called the front desk and maintenance didn’t show up until the next day. The air conditioning was working well in the room but the rest of the hotel was a nightmare with the heat. I’ve seen cheaper motels that were cleaner. Second day there, our room was given to someone else, we got it fixed fairly quickly but how could a hotel give our room away when we had it booked for 2 nights? Wasn’t a terrible experience as the room and view was amazing. Bed was very clean and I felt comfortable sleeping on it. The restaurant had very good food and the service of the restaurant wasn’t bad, maybe a little slow but it was pretty hot without any air conditioning so I can understand and sympathize with the workers in the restaurant. Would love to reserve again because maybe everything bad about the experience was because the air conditioning was broken. And I know if I was an employee working in that heat, I wouldn’t be able to be productive.So it’s possible that I would reserve again. Hopefully when I reserve again in the future these issues won’t exist.
Great place to stay and family friendly. Will be staying again
The staff was excellent. The hallways smelled like weed and the arcade rooms was very outdated. Bigger indoor pool would be nice. But overall it was good. We had an oceanview on the 16th floor
The property was slightly dated, could use a ton of up grades, bathrooms were small, and shower needs more water pressure.
Close to beach very nice staff and close to stores
Close to beach , but the room smelled like pee... the balcony’s light was broken and hanging.. the walls had been repaired and it was very noticeable.. as if holes were just paint over .. the beds were very low and uncomfortable... the mattresses had squeaky springs and the mattress was very thin ...wouldn’t stay there again
Nice, quiet hotel with beautiful views! Convenient to places we wanted to go. Beachfront was gorgeous!
The location was great, the place is very old and run down. We got there at 4 to check in and one of our rooms was not ready, we were told at 4 we would get a call. When 5:30 came I went back to check in to get 2nd room and it still was not ready, I don't get it. So they gave us a different room, only one bed but we made it work. I wasted 2 hours of my vacation that I booked 5 months ago so I wouldn't have any issues, I had to wait in line twice, I think the wait time for the check in was a bit over limits, maybe they need to hire more employees. the people at check in desk were nice enough.
Service was great hotel pictures were different than actual hotel
No food services were available, dishwasher was out of order, door to balcony was difficult to open
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Bar/lounge
- Outdoor pool and indoor pool
Sun N Sand Resort places you within 3 miles (5 km) of popular attractions like Myrtle Beach State Park and The Market Common. This 224-room, 3-star resort has an outdoor pool along with an indoor pool and free in-room WiFi.
Dining
At the end of the day, unwind with a drink at the bar/lounge.
Rooms
Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a microwave, and a coffee maker.
Property features
Sun N Sand Resort features an indoor pool, an outdoor pool, and a fitness center. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. Other amenities at this beach resort include free WiFi in public areas, a conference center, and a 24-hour business center.
Guest reviews for Sun N Sand Resort
Partner
Couples
There were bugs everywhere. The door to the balcony was nearly impossible to open or close from the inside and completely impossible from the outside. The only table space in the room was almost completely used up by the microwave and a coffee maker with a cord too short to reach any outlet. And the room had no "Do Not Disturb" sign when we checked in.
Partner
Couples
The Location was good. The Staff where nice. The rooms where somewhat clean floors where dirty though. The halls and elevators where always dirty. When you get your Parking Pass they give you a Timeshare sales.
Review comment
Manager responded on Jul 14, 2019
I am so sorry to hear about the situation that you experienced during your recent stay with us. Know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.
Families
The property was run down and poorly maintained. There was no cold water in the shower, the toilet set was improperly fitted with the wrong size top, and the doors and fixtures were worn, old, and falling apart.
Review comment
Manager responded on Jul 7, 2019
We appreciate the time you have taken to bring to our attention your feedback with regards to our shower and property. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
Families
Family with small children
Families
Room wasn't ready . When we got to the room it smelled funny and was very outdated and not so clean. The towel in the bathroom had someone elses hair on it. Balcony chair was broken. Furniture in the room was all scratched up. Overall the place looked nasty ,even saw a roach on the wall. Room was to pricey and not worth the money.
Review comment
Manager responded on Jul 5, 2019
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
Family with small children
I paid for a ocean view room and was put on the side of the building. When requested a better room we were told we would get on the following morning. The next day came and the room they promised myself and another group they told us all that they were booked. They did not come to clean my room during my 4day 3night stay, people were leaving their trash outside of their doors to be picked up.
Review comment
Manager responded on Jul 5, 2019
We appreciate the time you have taken to bring to our attention your feedback with regards to our view and room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
Family with small children
Partner
Couples
As soon as we got into our room the toilet was clogged. Called the front desk and maintenance didn’t show up until the next day. The air conditioning was working well in the room but the rest of the hotel was a nightmare with the heat. I’ve seen cheaper motels that were cleaner. Second day there, our room was given to someone else, we got it fixed fairly quickly but how could a hotel give our room away when we had it booked for 2 nights? Wasn’t a terrible experience as the room and view was amazing. Bed was very clean and I felt comfortable sleeping on it. The restaurant had very good food and the service of the restaurant wasn’t bad, maybe a little slow but it was pretty hot without any air conditioning so I can understand and sympathize with the workers in the restaurant. Would love to reserve again because maybe everything bad about the experience was because the air conditioning was broken. And I know if I was an employee working in that heat, I wouldn’t be able to be productive.So it’s possible that I would reserve again. Hopefully when I reserve again in the future these issues won’t exist.
Review comment
Manager responded on Jun 27, 2019
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
Families
Friends
Great place to stay and family friendly. Will be staying again
Review comment
Manager responded on Jun 18, 2019
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!
Families
The staff was excellent. The hallways smelled like weed and the arcade rooms was very outdated. Bigger indoor pool would be nice. But overall it was good. We had an oceanview on the 16th floor
Review comment
Manager responded on Jun 17, 2019
We appreciate that you've taken the time to share with us regarding our staff and pool. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
Everyone
Review comment
Manager responded on Jun 14, 2019
On behalf of our entire staff thank you for staying with us and for rating your stay.
Families
Family with small children
Families
The property was slightly dated, could use a ton of up grades, bathrooms were small, and shower needs more water pressure.
Review comment
Manager responded on Jun 12, 2019
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our shower and property. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
Sun N Sand Resort
2701 S Ocean Blvd, Myrtle Beach, SC 29577-4848Hotel Amenities
Hotel Area
Hotel Policies
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I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.