I guess you get what you pay for. Common areas were dirty. My wife killed a cockroach in the hall. Outside our room was a bunch of trash and dirt, we asked the front desk multiple times and cleaning personnel and it didn’t get cleaned. The water pressure was absent. There are 2 luggage carts for the whole building. They have done some renovations to the rooms but it’s purely cosmetic. Would not recommend even for the price.
The hotel has seen better days, the bathroom in the room was suppose to be for the handicap was in need of repair.
Loved the kitchenette, the balcony had a GREAt view of the beach and it was a ton of fun! The only minor issue was the balcony door was super heavy or off-track so hard to move, but that was nothing compared to the great service and stay here:)
Excellent location. Great parking. Everything else was disappointing. Disgusting.
Love my room, do to covid -19 the pools were closed and limited housekeeping services. Overall very happy with my stay.
Nothing. It was falling apart and filthy. Room had bugs in it. We changed hotels
A lot of improvement on the hotel still there is still room for improvement but definitely doing an excellent job
The property itself is being updated which is great for business. We checked in, went to drop our luggage before going to eat. The room was vacated and luggage Was there. I had to take my family and luggage back downstairs for a new room. No apologies nothing to accommodate the mix up. The indoor pool was closed and we weren’t notified prior to booking.
I usually stay here, and normally don’t have this many problems. We had roaches in our bathroom, the floor in our room was extremely dirty, it turned our feet black. The pool wasn’t open (even though it’s indoors and heated,) there was no restaurant or anything to make this a “resort.” So why pay a resort fee? There was also a cigarette on the balcony, the balcony Floor was wrecked and broken up, our room smelled of musty cigarette. I didn’t complain to the desk all, because I didn’t feel like switching rooms again like they had me do last time when there was an ant problem in our room.
My slide door did not lock that was not right for our slide that the lock did work on it
Our veiw was great. Could ha e used some dish soap, but overall our stay was great and we would come back. Pool was not open inside and that sucked.
Elevator was extremly slow, but other than that our stay was great.
Nothing wasn’t happy with my stay and even checked out three day early! Supervisor wasn’t helpful at all and even the gm was there and didn’t care to listen to my concerns!
The staff was great, very friendly. We stayed for a week with our 6 year old and we all enjoyed our time there. Our room was exactly as described and we had a great view of the sunrise every morning from the balcony. Ms. Jackie was very helpful with communicating with us every step of the way regarding the airpods that my husband left in our room. After we arrived home and rummaged through our belongings, he realized he left them in the hotel room. I immediately called and Ms. Jackie said she would ask lost and found. No less than 5 minutes later she calls back stating it’s been located and it will be shipped to our home (we live 8 hours away) Thankful for the honesty and care of the staff! The hotel is also in a great location, we enjoyed the beach every single day with the convenience of the Toasted Turtle. We will certainly return! Thank you for having us, Sun N Surf!
i liked everything. it was clean, rooms were nice, staff was friendly
Outdated, sharp corners with metal sticking out. Staff were either Super Friendly or so so Annie was helpful printing my boarding pass. The Bar and Restaurant areas with the most Friendliest Darla, Liz, Brandon, Ryan staff by far our stay! Funky Bugs that would be in bathroom and fridge pics to prove the sharp coner, bugs, spacled walls. Bed checked and comfortable. Beach access nice, didn't use the pool.
Sun N Sand Resort places you within 3 miles (5 km) of popular attractions like Myrtle Beach State Park and The Market Common. This 3-star resort has 224 guestrooms and offers conveniences like a bar/lounge, free in-room WiFi, and a fitness center.
At the end of the day, the bar/lounge is a great place to grab a drink.
All of Sun N Sand Resort's 224 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Safes and ironing boards are other standard amenities.
Renovated in 2016, Sun N Sand Resort offers a fitness center, free WiFi in public areas, and a conference center. Limited parking is available. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this beach resort include a 24-hour business center, a seasonal outdoor pool, and a computer station.
I guess you get what you pay for. Common areas were dirty. My wife killed a cockroach in the hall. Outside our room was a bunch of trash and dirt, we asked the front desk multiple times and cleaning personnel and it didn’t get cleaned. The water pressure was absent. There are 2 luggage carts for the whole building. They have done some renovations to the rooms but it’s purely cosmetic. Would not recommend even for the price.
The hotel has seen better days, the bathroom in the room was suppose to be for the handicap was in need of repair.
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our room. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
Loved the kitchenette, the balcony had a GREAt view of the beach and it was a ton of fun! The only minor issue was the balcony door was super heavy or off-track so hard to move, but that was nothing compared to the great service and stay here:)
Thank you so much for the incredible rating. We look forward to your next visit!
Excellent location. Great parking. Everything else was disappointing. Disgusting.
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
Love my room, do to covid -19 the pools were closed and limited housekeeping services. Overall very happy with my stay.
Thank you for sharing this honest review and feedback about our housekeeping as well as our room. I hope you will return to enjoy a memorable and exceptional experience.
Nothing. It was falling apart and filthy. Room had bugs in it. We changed hotels
Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. Any issue related to pest alerts is quickly addressed through professional treatment. I am sorry for your experience, and we appreciate your feedback. We hope to earn your business once again and to provide you with a superior experience.
On behalf of our entire staff thank you for staying with us and for rating your stay.
A lot of improvement on the hotel still there is still room for improvement but definitely doing an excellent job
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!
The property itself is being updated which is great for business. We checked in, went to drop our luggage before going to eat. The room was vacated and luggage Was there. I had to take my family and luggage back downstairs for a new room. No apologies nothing to accommodate the mix up. The indoor pool was closed and we weren’t notified prior to booking.
I'm sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. We do thank you for bringing this matter to our attention and I assure you that we are correcting this issue to improved our guests experience in future visits.
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!