Everything clean, people all genuinely kind.
Great place to stay
Rooms were a little stale smelling. Actually bought a plug in freshner. Lobby smells wonderful the room not so much
Will be staying again
Easy parking right downstairs. Very convenient. Excellent staff.
Great hotel with lots nearby. I enjoyed my stay.
Put water in rooms.
The air conditioning is horrible. The air conditioning in our room (427) did not work. We notified the front desk staff and requested another room. They had their “engineer” check the room and stated that they periodically need to shut the ac off and restart the system for it work. They did this and stated the room should cool down and that there was no need to change rooms. Needless to say, the second day we requested another room as the air conditioning still was not working. The second room air conditioning worked great. It is very disappointing that they would not provide us with a new room the first night being that this is a known problem. I would not recommend this hotel to anyone staying in the Raleigh area. Spend your money elsewhere!
The location was great, shopping and restaurants right out the front door. Hotel was just so so. Hardly any amenities. We were on the expressway side, it was very loud. Our ac was broken, they did send someone to fix it, our coffee maker was broken too. Would stay somewhere else next time.
Jetted shower/ tv in bathroom mirror/ dinning at doorsteps
Beautiful facility,room was very clean, comfortable bed, service in the restaurant was excellent.
We enjoyed the excellent staff and property location. The on-site gym was actually located next door but the continental breakfast was excellent!
Good. Will stay there again. Great location with lots of shopping and restaurants
Bedding was great but our refrigerator was not cold and a lot of our food had to be tossed
The location is great. The room very clean. I found the restaurant help very friendly. The front desk was efficient, but did not take the time to mention any of the amenities of the hotel. I had to stumble upon everything myself.
Nice rooms and good service. Late check in at 7 was not that great. Close and convienant to shops and restaurants.
Checked in After our wedding. Staff was friendfly and helpful getting our baggage to the room. Bed was wonderful, view of roof left some to be desired. Water out of window room not complimentary. Overall be prepared to spend more money for extras like a $3.50 Fiji water bottle inroom and $15 breakfast. Would stay again for a special occasion.
Located in North Hills, Renaissance Raleigh North Hills Hotel is adjacent to North Hills Shopping Center with other popular attractions like Shelley Lake Park within a within a few miles (5 km). This 229-room, 3.5-star hotel welcomes guests with conveniences like free self parking, a gym, and a 24-hour business center. It's connected to a shopping center in central Raleigh and also close to Crabtree Valley Mall.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:00 AM.
Guests can expect WiFi, wired internet, and 55-inch Smart TVs with cable channels and Netflix. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Other amenities include iPod docks, refrigerators, and coffee makers.
At Renaissance Raleigh North Hills Hotel, guests have access to a gym, free WiFi in public areas, and conference space. A stay here includes free parking. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a 24-hour business center, express check-in, and express check-out.
Everything clean, people all genuinely kind.
Great place to stay
Dear Saleh, We loved hosting you! Thank you not only for your business but also for this five-star review. We are proud to have been a part of your trip and hope you will return someday. Best, Melissa Chunn General Manager
Rooms were a little stale smelling. Actually bought a plug in freshner. Lobby smells wonderful the room not so much
Dear Stephen, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return. Best, Melissa Chunn General Manager
Will be staying again
Dear Erika,Thank you for your time in sharing your kind review and we look forward to your return.Best,Melissa ChunnGeneral Manager
Easy parking right downstairs. Very convenient. Excellent staff.
Dear Robert, It is awesome to hear that our friendly service and convenient amenities made your time in Raleigh even more enjoyable. We appreciate your review and your support of our Renaissance Hotel. Please come back soon! Best, Melissa Chunn General Manager
Great hotel with lots nearby. I enjoyed my stay.
Dear Jocelin, Thank you so much for staying with us and for acknowledging the awesome location of our Renaissance. We appreciate you taking the time to share the great experience you had here and we hope to see you again soon. Best, Melissa Chunn General Manager
Put water in rooms.
Dear Anonymous, Thank you for your positive review. It is reflections like yours, which highlight strengths and areas for improvement, that allow us to serve our guests better. Please visit us again the next time you travel to the area. Best, Melissa Chunn General Manager
The air conditioning is horrible. The air conditioning in our room (427) did not work. We notified the front desk staff and requested another room. They had their “engineer” check the room and stated that they periodically need to shut the ac off and restart the system for it work. They did this and stated the room should cool down and that there was no need to change rooms. Needless to say, the second day we requested another room as the air conditioning still was not working. The second room air conditioning worked great. It is very disappointing that they would not provide us with a new room the first night being that this is a known problem. I would not recommend this hotel to anyone staying in the Raleigh area. Spend your money elsewhere!
Dear Anonymous, I'm very sorry that you experienced issues with temperature control and that we did not resolve the issue to your satisfaction. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Melissa Chunn General Manager
The location was great, shopping and restaurants right out the front door. Hotel was just so so. Hardly any amenities. We were on the expressway side, it was very loud. Our ac was broken, they did send someone to fix it, our coffee maker was broken too. Would stay somewhere else next time.
Dear Anonymous, I am sorry to hear that several issues during your stay impacted your satisfaction with our hotel. We appreciate you taking the time to share your feedback as it helps us make improvements. Thank you for staying with us. Sincerely, Melissa Chunn General Manager
Dear Bernard, Our staff really is filled with kind, friendly people. Thank you for taking a moment to share this uplifting review and recognize our excellent team. We hope to welcome you back soon. Best, Melissa Chunn General Manager