Hyde Beach Resort Rentals

Luxurious. Staff is very attentive and accommodating thanks for the attention in the pool for the cabana and the bottle of champagne Sebastian really good experiences I recommend This hotel y so great

Hyde resort was an excellent experience. First class service throughout with beautiful views, quick access to the beach and large pool deck with amazing staff like Sebastian thanks Hyde resort I come back

The views are amazing and the pool is great. The restaurant and atmosphere you can’t beat. I would highly recommend staying here. Thanks Sebastian for all you attention I come back for sure thanks bye

2 room condo perfect for our business travel with private space and full kitchen. Balcony view is the perfect way to wake up. Pool area is perfection. Security (elitha) at the pool was helpful and friendly. Sebastian ensured our needs were fully met

Amazing view and pool the room is 2504 the view is perfect awesome room very cleaned the food in the restaurante is very good is perfect for me and my family thanks Hyde for all the experiência I come back for sure.

Came here not by choice but for an event for 1 night. 1st impression, ratchet (slang meaning ghetto, nasty....) people coming out of the lobby, in large groups. Gives the impression to be a party hotel. PROPERTY: Walking to the room, 12th floor, the hallway carpets have stains on it. Bad impression! Got to the assigned room & it had garbage on top of the counter & dining table. Living room had pillows out. It appeared someone was still in it. It resulted, they had checked out & room was not cleaned. We were reassigned to another room on the 25th floor, per our request to a higher floor. The hallway carpet was better, the walls were patched up like if they were refreshing the floor. In the room, the sofa smelled like urine and it was in need of cleaning. The carpet appeared to have been cleaned with spots that did not come out. Carpet on the edges had thread sticking out. The room appeared that it was refreshed with new a/c vents, paint, curtain, white, appeared in good condition. The sheets on the second room had green stains on it. It appears like marker stains. The appliances on the kitchen are high end, Bosch. The refrigerator had rust on the door hinge. BRUNCH: $39, no juice or coffee included. Plates were salad plates. What a mistake, you are having so many more plates used b/c space is limited. Ordered omelette & it took the entire plate. Food, terrible! No other option in the restaurant except brunch. No other restaurant to order a la carte on property. The one at the beach is for residents, so we were told. CHECK-OUT: I didn’t realized that I was going to switch credit card at check out and when receptionist gave me a receipt I realized that credit card was never changed, I asked the receptionist that I needed to switch the card. She told me that it was done and I couldn’t. Surprised, I kept insisting but she told me that even if she wanted it, they didn’t have a manager on site. Crazy! To mention, we had relatives staying in another suite. The other suite and floor that we saw was in worst condition then the one we stayed in. The other hallway was even worse than the one on the 12th floor. The sofa had over 15 cigarette marks on it. The rug in the room was dirty and had huge stains. The ceiling had water bubbles, etc. The sliding glass door had clear tape that was never removed. In summary, if you like mediocre hotel, service, etc, this property is ok. If you like quality, luxury, etc then this is not your place.

As a repeat visitor my expectations were set high. To my surprise I was let down and embarrassed amongst my friends and family after raving about how great I “thought” this place was. The purpose of my visit was in celebration of my best friend birthday as it was a milestone birthday and I wanted to roll out the red carpet for her. For starters a week and a half prior to my stay I called the hotel to make an inquiry in reference to a credit for the spa onsite that I have not received from a previous stay. This is typically offered when you book a stay via the hotel website. A front desk representative answered the phone and I explained my reason for the call and she politely transferred me to a manger. Needless to say I received a voicemail stating to leave a message. A message was left and I still haven’t received a phone call from any hotel representative as of yet. Determined to make my best friend birthday the best day ever, I proceeded with contacting the spa and scheduling two appointments for massages for my best friend and I. I paid full price for both massages. We both enjoyed our massages. Prior to our massages we went to the restaurant onsite and ate breakfast. The food and service was good as I remembered it was previously. After breakfast and our massages I stopped by the front desk and spoke with front desk representative Johnathon to verify my upcoming stay and to express my desire for an early check in. With required assistance from another front desk clerk (female between the age of 40-50 with black hair), it was documented in the notes on my reservation that I desired an early check in. I was advised that I will receive a phone call notifying me that my room was ready. I never received the phone call. I believed the words of Johnathon because when expressed from a previous stay my request was honored and handled accordingly as promised by the representative. On the date of my check in I received no phone call from a Hyde representative. Once I arrived for a normal check in time of 4:00pm I asked Johnathon about my early arrival and he stated that I was suppose to call them and check to see if my room was available. At this point he’s referring to the phones that no one barely answers? I will expand on this in greater detail later in this review. Placing the responsibility and onus on the guest for early check in and availability on the guest; is this the policy of Hyde as I am confused. I politely stated to him on my last stay back in May in which I made the same request for early check in I received a call from Ms. Bianca. Ms. Bianca not only called me, but had someone verify the room had a tub which I indicated as a preference on the reservation. Was this an example of poor training and knowledge by the Hyde guest clerk Johnathon or an example of how a Hyde guest is to be treated by the exemplary customer service exhibited by Ms. Bianca? Please share with me the policy on this. Once checked in the bellman was awesome! He was patient and gentle with all of my items. I can’t recall his name but I can easily identify him by face recognition if needed. Once I entered the room it smelt like tobacco usage was being performed, specifically cigarettes. I am a non smoker of any tobacco products and can distinguish the difference of entering a non smoking home vs a smoking home. I opened up the balcony doors to allow fresh air in to alleviate the smoke smell. I don’t like to create drama and start avoidable problems so I explored this option. Approximately 20 minutes later I attempted to contact the front desk from the room phone to inform and explore the possibility of a different room because of the smoke issue and no one answered the phone. My best friend and I even called from our cell phones and no one answered none of the phones. I disconnected the line to answer a personal phone call on my cell. There was some unpleasant information shared during the call and I decided to walk down to the beach to calm down. As I was walking past the front desk to head out to the beach to my surprise they were not busy at all! They were gathered around and talking amongst themselves. How come no one NEVER picked up the phone? No one was checking in or assisting a customer. Indeed another example of poor customer service. I made the observation and continued on to the beach as it is not wise to handle situations while you’re angry as that can easily escalate the situation. In the early evening I had a couple of visitors come by the room. I was aware that the hotel is valet only, however when I verified the pricing I was informed that the fee is $15 for 3 hours and $30 for overnight. I informed my expected guests of the $15 fee for parking which they agreed to pay. Upon arrival valet told my guests that it was a $30 flat rate fee for parking on the weekends no matter the length of the stay. I was extremely embarrassed so I took another loss and paid the additional monies. This was unfair to me and is another example of poor training and knowledge of policies. At this point I’m unsure what the REAL policy is on the valet as it relates to the fees. I had spent so much time ranting and going on and on about how beautiful the hotel was I did not efficiently evaluate how important quality customer service is. I went above and beyond to cover up the many erroneous errors made during my stay as my reputation was on the line and I wanted my best friend to enjoy the service just as much as she enjoyed the beautiful views. As the night came to a close and it was time to shower and get some rest it was discovered that there were no wash cloths in the room to be found. I was so exhausted and unhappy and literally unclothed about to shower I had no choice but to use a hand towel to wash my body with. As I was in the shower I was completely disgusted about the amount of money that was spent at the hotel over the past couple of days. The amount and the service DID NOT match. There were plentiful of inconsistencies with the staff and levels of service. In life your name and word is all you have to stand on. I am terribly sorry for the burden it cause for me to be able to try to make the best out of what should’ve been a beautiful experience if everyone would’ve adequately performed their job duties. The bellmen upon arrival and departure(Alexander) were magnificent! They should’ve been at guest services because they were very personable and caring. Poor service, no follow up, no attentiveness, poor cleaning and servicing of room. Based on my last stay I paid for the view because my stay was horrible!!

We are a family of four - two parents with two kids. We stayed here for 6 days in August and had an absolutely relaxing time. We rented from an owner, who was terrific to deal with. Everything about the apartment was amazing - amazing rooms, kitchen, great beds, lots of space, clean modern furnishings, and an amazing view! We also opted to rent from a lower floor, as we didn't want to be too high because we knew from other experiences, that we could take the stairs if needed. The pool is located on the 9th floor and it was really nice. Pool side service was hit or miss, but no complaints overall. The gym is very modern and has the best view. It can take a little while to get your car sometimes, but to be expected when you rent/stay in such a tall tower. The car service staff were very professional. Staff were friendly enough - not as friendly as some places, but really can't complain. Regarding the beach - its a pretty small strip of beach and we never stayed down there for the day - always the pool. Last note - not sure if it was when we travelled, but the winds can get pretty strong. Several times, all of the furniture on the balconies were blown into the corners.

Called for room service no Nader for over an hour. Called the hotel manager who then went to the kitchen. Took another 45 minutes to place a breakfast order. Between 9am and 10am there were THREE knocks on the door from housekeeping asking us to check out so she could clean the room. The third time she was told check out is at 11, she called my wife STUPIDO in Spanish and stuck her finger in my wife’s face. Avoid this hotel at all costs. Not worth $300 a night. Not worth $3 a night