Super clean , dedicated staff had breakfast early.
The sheets were thrown on. Not even tucked in. Lacking sheets, lacking blankets, room smelled like cigarette smoke
The hotel was older and it showed.
Great property.
The Room was very dirty, I wiped the Bathroom Floor with a white towel and it was dark brown! There was hair in the tub/shower, the handle in the shower was rusted and broken, there were holes in the bathroom wall and the grab bar behind the toilet had something brown on it. It was disastrous. I slept on the bed on my coat and sweatshirt! I checked in really late otherwise I would have left the Hotel and apparently they didn't have another Room for me! Raddison puts its label on Country Inn & Suites!! WOW! ITS NICE FROM THE OUTSIDE BUT A DISASTER AWAITS YOU WHEN YOU GET TO YOUR ROOM.
The staff was very friendly it was convenient right off of Route 95 very quiet and clean
After 9 hours on the road I was happy to not have to wait for check in. I had a very nice and clean room. The common areas could use a little more attention but I think staffing is short due to the holidays. The room was clean comfortable and spacious. The carpet and duvets are a bit dated but clean and serviceable. The breakfast choices are typical for the times. The area got messy quickly due to lacking manners of patrons and staff only able to check intermittently. I would stay again if the need arises.
The floors were not vacuumed and smelt like cigarettes
The front desk staff was a bit ghetto & rude! But everything else was great. You can smell all the cleaning products soon as you walk in the room.. Housekeeper was great & friendly.
The staff was great the room was ok. Shower,curtians where dirty
I was welcomed very kindly at the reception, however, I was welcomed by a cockroach in the ceiling as I walked into the room. I showed a picture to the person in the front desk and said that it was a "Palmetto Bug"... where I come from if it looks like a cockroach it is a cockroach. The reception person gave us another room and we didn't see any other cockroaches... I needed to rest!
I was concerned about arriving late so I called the hotel directly at around 8:58 p.m. It went straight to voice mail. This continued thru numerous calls up until 10:17 p.m. when we arrived, no one had ever answered the phone. The front desk clerk went in the back and got the phone which was being ignored for the whole hour I was trying to contact them. I asked for additional pillows, was told they didn't have extra pillows, asked again the following day and rec'd two additional so I assume the clerk just didn't want to bother getting them. The hallways were not vacuumed the three days we were there. Ice on one floor only, all the way at one end. This is an older property that is not really worth the money they are charging nightly, in my opinion. It was heavily used by construction and field workers who brought their "beverages" in by the twelve pack at around 5:00 p.m. and were bunked up in the rooms, not really what you want for a family stay. I will find other accomodations next time.
Staff friendly & helpful. Room very nice! Quiet all evening. A minute from I-95
Country Inn & Suites by Radisson, Florence, SC places you within a 10-minute drive of popular sights such as Magnolia Mall and Florence Civic Center. This 80-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free buffet breakfast is offered each morning.
The 80 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Ironing boards and desks are other standard amenities.
Guests of Country Inn & Suites by Radisson, Florence, SC have access to an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and a computer station.
Super clean , dedicated staff had breakfast early.
The sheets were thrown on. Not even tucked in. Lacking sheets, lacking blankets, room smelled like cigarette smoke
The hotel was older and it showed.
Great property.
The Room was very dirty, I wiped the Bathroom Floor with a white towel and it was dark brown! There was hair in the tub/shower, the handle in the shower was rusted and broken, there were holes in the bathroom wall and the grab bar behind the toilet had something brown on it. It was disastrous. I slept on the bed on my coat and sweatshirt! I checked in really late otherwise I would have left the Hotel and apparently they didn't have another Room for me! Raddison puts its label on Country Inn & Suites!! WOW! ITS NICE FROM THE OUTSIDE BUT A DISASTER AWAITS YOU WHEN YOU GET TO YOUR ROOM.
The staff was very friendly it was convenient right off of Route 95 very quiet and clean
Thank you for taking the time to leave a review. I am pleased to see that you enjoyed your accommodations and to hear the staff was friendly. We hope to welcome you back in the future.
After 9 hours on the road I was happy to not have to wait for check in. I had a very nice and clean room. The common areas could use a little more attention but I think staffing is short due to the holidays. The room was clean comfortable and spacious. The carpet and duvets are a bit dated but clean and serviceable. The breakfast choices are typical for the times. The area got messy quickly due to lacking manners of patrons and staff only able to check intermittently. I would stay again if the need arises.
Thank you for taking the time to leave such a detailed review of your stay. I thank you for the constructive and positive feedback as it helps us better serve you and our future guest. I will personally discuss with my houseman and front desk team to ensure that the public areas and dining areas are being cleaned properly. We hope to see you again in the future if your travels bring you back into the Florence Area.
I am very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. I will use your comments about floor and bathroom not being properly cleaned as a training opportunity with our housekeeping team to ensure that all rooms are up to standards. I thank you for leave a detailed review of your stay and hope that you will consider giving us another chance to show you our guest comfort and safety is of upmost importance to us.