Properties is no longer worth the nightly rate, old furniture, rooms small.
This hotel is NOT as clean as they advertise. I was digusted at a few things I saw like pubic hair on the toilet, the bathroom floor was sticky, there was hair in the sink and in the bed, and when I picked up the phone, someone's caked on make-up covered the entire hand held phone. Waking up with someone else's hair in the bed was the final straw. I got up and checked out early. The very reason I travel with Lysol.
Tried to have breakfast the morning of departure. After 45 minutes, little attention from our servers, watching everyone around us get their food, we finally had to leave to catch our flight home. Food never arrived.
neve been to a hotel that didn't have coffee in room. Instead had to order to for $8. W is cool, but not that cool. Had to complain because room smelled like smoke. Toilet handle did not work properly. Restaurant was good. But overall, i paid for a chic room that stunk like an ashtray. Staff was courteous, but still not making up for experience.
More for the business community or the couple get away.
We were going to a concert at American Airlines Center so the location of the hotel was perfect, right across the street. Nice view on the patio. We spent $a lot$ for our room with a patio (special occasion). We called to let them know we'd be checking in late and reserved a micro & fridge. We checked in @9 pm (the room was fully paid for and confirmed). OUR ROOM WASN'T READY AT 9 PM!! They had to hunt up the fridge & micro. Very disappointed! The room lacked ambiance, chipped wood on furniture, not very clean. Curtains dirty.They did credit us for a meal we had in their restaurant because of our inconvenience. They need more experienced staff at the front desk and obviously more cleaning staff.
Awesome room with a deck and awesome pool and breakfast.
You would think paying the high prices that you would at least get a clean room. I found so many dusty spots in my room it was ridiculous. Also, it was trashy by check in and the room next door put their room service by their door when they were done and it sat there from one day to the next when we left. No free parking, no complimentary breakfast and the "Wifi" never worked. Not worth the money!
Don't spend to stay there are better places for less money.
The concierge I had was excellent and really went beyond his job to help me out. The room was very comfortable and clean. The only thing I could complain about was that I reserved a handicapped room, and did not get that, which I am in a wheelchair and they could see I needed it when I checked in, but I did OK with it.
We had a very nice stay at the W. We celebrated my husbands 40th birthday and enjoyed the Living Room Bar as well. Room was nice, clean and comfy. Hotel was clean and accommodating. We had a room with a nice large patio but it was too cold to enjoy unfortunately. Beds were comfortable and the shower/bath was nice with waterfall effect shower head. Bathroom set up was different since its open to the bedroom but there are curtains that separate if you choose to close it off. We self parked across the street in the parking garage which was cheaper than valet parking.
We were celebrating our anniversary and my husband asked them to surprise us with something nice. The front desk girl said she would and didn't do anything. Also, they had no king size beds and did nothing to offer an upgrade. Glass was broken in our room so we asked them to clean it up and Instead of vacuuming it up they just swept it up and glass was still left everywhere. They did nothing to make anything up to us and didn't even ask how out stay was upon checking out. Horrible service for such and expensive 5 star hotel. Will never stay at again.
Perfect Location for a visiting for a Stars Game, literally walk across the street.
Great location with a fantastic view. Hotel amenities are good and staffs are really nice. It was worth it!!
Experience was great. The hotel is beautiful and very good location.Only thing was the pool is really nice but can't always get sun because of how it was built.
Properties is no longer worth the nightly rate, old furniture, rooms small.
This hotel is NOT as clean as they advertise. I was digusted at a few things I saw like pubic hair on the toilet, the bathroom floor was sticky, there was hair in the sink and in the bed, and when I picked up the phone, someone's caked on make-up covered the entire hand held phone. Waking up with someone else's hair in the bed was the final straw. I got up and checked out early. The very reason I travel with Lysol.
Hello Gen, thank you very much for staying with us. We apologize for the styling issues you encountered during your visit. We take the cleanliness of our rooms very seriously and have inspections in place to keep this from happening. Your feedback has been shared with our Style Department and steps are being taken to ensure this does not happen again. We hold ourselves to extremely high standards and should you stay with us again, we believe you will see that this was an isolated incident. We hope that you will give us the opportunity to prove this to you on your next visit. Cheers, Manny Soto, Director of Hotel Operations
Tried to have breakfast the morning of departure. After 45 minutes, little attention from our servers, watching everyone around us get their food, we finally had to leave to catch our flight home. Food never arrived.
Hello Guest, thank you for staying with us and for sharing your feedback. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received at breakfast during your stay. These issues will be addressed with our Talent to prevent them from occurring again. We appreciate your business and hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Safe travels! Cheers, Daryl Roberts, Director of Operations
Hello Guest, thank you for choosing W Dallas-Victory. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Cheers, Daryl Roberts, Director of Operations
Hello Guest, thank you so much for the nice rating of W Dallas - Victory. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Cheers, Daryl Roberts, Director of Operations
Hello Guest, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Cheers, Daryl Roberts, Director of Operations
neve been to a hotel that didn't have coffee in room. Instead had to order to for $8. W is cool, but not that cool. Had to complain because room smelled like smoke. Toilet handle did not work properly. Restaurant was good. But overall, i paid for a chic room that stunk like an ashtray. Staff was courteous, but still not making up for experience.
Hello Guest, Thank you for choosing us and sharing your experience. We appreciate you bringing these issues to our attention, and we sincerely apologize. We are constantly striving to raise the bar with our services, and we are grateful for your valuable feedback. We hope you will give us another opportunity to regain your trust the next time you are in the area. Cheers, Daryl Roberts, Director of Operations
Hello Guest, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Cheers, Daryl Roberts, Director of Operations
More for the business community or the couple get away.
Hello Guest, thank you for choosing to stay with us and for leaving your comments. We are sorry that you were disappointed with the size of your room. We are always looking for ways to improve, and we take every review into consideration as we plan changes throughout our hotel. We enjoyed having you and hope to have the opportunity to welcome you back on a future visit. Cheers, Manny Soto, Director of Hotel Operations