Nice hotel and the restaurant was really nice and fun atmosphere. Great date night.
Service was great, but I got stuck on the elevator and we can’t get anyone to help us, also the mini fridge wasn’t working in our room. The room was clean but no door to the bathroom.
The staff was not helpful of telling you where the amenities were since it was under remodeling. there was no hot water unless you waited 15 mins. The power went out during my stay for about 5 minutes.
Having to ask for fresh towels and toliet paper.
Properties is no longer worth the nightly rate, old furniture, rooms small.
This hotel is NOT as clean as they advertise. I was digusted at a few things I saw like pubic hair on the toilet, the bathroom floor was sticky, there was hair in the sink and in the bed, and when I picked up the phone, someone's caked on make-up covered the entire hand held phone. Waking up with someone else's hair in the bed was the final straw. I got up and checked out early. The very reason I travel with Lysol.
Tried to have breakfast the morning of departure. After 45 minutes, little attention from our servers, watching everyone around us get their food, we finally had to leave to catch our flight home. Food never arrived.
neve been to a hotel that didn't have coffee in room. Instead had to order to for $8. W is cool, but not that cool. Had to complain because room smelled like smoke. Toilet handle did not work properly. Restaurant was good. But overall, i paid for a chic room that stunk like an ashtray. Staff was courteous, but still not making up for experience.
More for the business community or the couple get away.
We were going to a concert at American Airlines Center so the location of the hotel was perfect, right across the street. Nice view on the patio. We spent $a lot$ for our room with a patio (special occasion). We called to let them know we'd be checking in late and reserved a micro & fridge. We checked in @9 pm (the room was fully paid for and confirmed). OUR ROOM WASN'T READY AT 9 PM!! They had to hunt up the fridge & micro. Very disappointed! The room lacked ambiance, chipped wood on furniture, not very clean. Curtains dirty.They did credit us for a meal we had in their restaurant because of our inconvenience. They need more experienced staff at the front desk and obviously more cleaning staff.
Awesome room with a deck and awesome pool and breakfast.
Located in Uptown, W Dallas - Victory is adjacent to American Airlines Center and within a 15-minute walk of popular sights like Dallas World Aquarium. This 4-star hotel has 252 rooms and welcomes guests with a restaurant, a full-service spa, and a 24-hour gym.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.
Guests can expect WiFi, wired Internet, and 42-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Dining areas, free newspapers, and safes are other standard amenities.
Guests staying at W Dallas - Victory enjoy access to a full-service spa, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 50 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include conference space, a business center, and a seasonal outdoor pool.
Hello Kyle, Thank you so much for your glowing rating of W Dallas-Victory. We are happy that you had such a wonderful experience with us. Thank you so much for your review, and we hope to see you back at our hotel very soon!Cheer,Damian Uribe,Director of Welcome
Hello Pascual, We are delighted you had an outstanding experience at W Dallas-Victory and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Cheers,Damian Uribe,Director of Welcome
Nice hotel and the restaurant was really nice and fun atmosphere. Great date night.
Hello Donna, Thank you for the outstanding review! We love that you had an unforgettable visit at W Dallas-Victory. We appreciate you mentioning how much our energetic style, atmosphere, and amazing restaurant helped to amplify your visit. It was our pleasure having you, and we look forward to your return.Cheers,Manny Soto,Director of Hotel Operations
Hello Christopher, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to W Dallas-Victory. Cheers,Damian Uribe, Director of Welcome
Service was great, but I got stuck on the elevator and we can’t get anyone to help us, also the mini fridge wasn’t working in our room. The room was clean but no door to the bathroom.
Hello Jose, thank you for taking the time to share your great feedback regarding your time at W Dallas-Victory. Your compliments were a pleasure to read - we always enjoy hearing how our guests were thoroughly spoiled by our Talent. We appreciate hearing about all the things we are getting right and also where we can focus more attention to amplify our guest experience. We look forward to your next visit and wish you all the best with your travels. Cheers, Manny Soto, Director of Hotel Operations
The staff was not helpful of telling you where the amenities were since it was under remodeling. there was no hot water unless you waited 15 mins. The power went out during my stay for about 5 minutes.
Hello, Thank you for choosing us and sharing your experience. We appreciate you bringing these issues to our attention, and we sincerely apologize. We are constantly striving to raise the bar with our services; therefore, we are grateful for your valuable feedback. We hope you will give us another opportunity to regain your trust the next time you are in the area. Cheers, Manny Soto Director of Hotel Operations
Having to ask for fresh towels and toliet paper.
Hello, Thank you for taking the time to comment about your stay. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything less than perfect. We appreciate you bringing this to our attention as we are actively working to improve our service on all levels. We look forward to having another opportunity hosting you the next time you are in the area! Cheers, Manny Soto Director of Hotel Operations
Properties is no longer worth the nightly rate, old furniture, rooms small.
Hello Guest, thank you for choosing to stay with us and for leaving your comments. We are sorry that you were disappointed with the size of your room. We are always looking for ways to improve, and we take every review into consideration as we plan changes throughout our hotel. We enjoyed having you and hope to have the opportunity to welcome you back on a future visit. Cheers, Manny Soto, Director of Hotel Operations
This hotel is NOT as clean as they advertise. I was digusted at a few things I saw like pubic hair on the toilet, the bathroom floor was sticky, there was hair in the sink and in the bed, and when I picked up the phone, someone's caked on make-up covered the entire hand held phone. Waking up with someone else's hair in the bed was the final straw. I got up and checked out early. The very reason I travel with Lysol.
Hello Gen, thank you very much for staying with us. We apologize for the styling issues you encountered during your visit. We take the cleanliness of our rooms very seriously and have inspections in place to keep this from happening. Your feedback has been shared with our Style Department and steps are being taken to ensure this does not happen again. We hold ourselves to extremely high standards and should you stay with us again, we believe you will see that this was an isolated incident. We hope that you will give us the opportunity to prove this to you on your next visit. Cheers, Manny Soto, Director of Hotel Operations
Hello Jeff, Thank you for your fantastic rating of W Dallas-Victory. When in Texas, we say go bigger, bolder and brasher, and we are glad you enjoyed your time with us! We appreciate your business and look forward to your return.Cheers,Damian Uribe,Director of Welcome