My company has an account with another big name in the hotel game but I have chosen to stay at the Courtyard by Marriott at 2930 Forest Lane in Dallas, Texas the last 4 times since July of '23. The entire staff still understands and displays the fine art of Customer Service from the owner "Zee" to the wonderful room service staff. My favorite example of this attention to detail is my friend Gavin at the front desk who has exceeded my expectations each time I return. A friendly smile that does not feel forced and a genuine concern for my comfort and needs. "Great staff, great place, great stay." Chaz K. DFW Storm Solutions
Nice rooms plumbing needs work though
2 stars
The location was convenient. The downstairs cafe was good. The fitness center was AWFUL. Only 5 lb dumbells and the eliptcal was nonfunctional and no air-conditioning. The exterior was in a shambles
Comfortable, quick check-in, quiet.
Wasn’t clean but wasn’t super dirty. Was there for work but wouldn’t recommend staying in that area if you’re planning to walk and/or find restaurants.
Good.
The staff was barely polite. I had to remind her that she is in the hospitality business before she began to offer help. I made a reservation, this was not in their system. I called Orbitz and after over one hour on the phone at 1am in the morning. I was put in a subpar hotel. The bedding at the hotel was torn and stitched together. I was so disappointed.
Room was clean but the hotel needs a update hall carpet is old the elevator wasn’t cleaned in years
Great service
This feels more like a motel than a hotel. Dingy and dated.
Funny smell.
Great service
Located in Northwest Dallas, Courtyard by Marriott Dallas Northwest is within a 15-minute drive of popular attractions such as American Airlines Center and Galleria Dallas. This 146-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Guests can enjoy flat-screen TVs and stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities. Housekeeping is available on request.
Renovated in 2019, Courtyard by Marriott Dallas Northwest features an outdoor pool, a 24-hour gym, and meeting rooms. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a 24-hour business center, and express check-in.
My company has an account with another big name in the hotel game but I have chosen to stay at the Courtyard by Marriott at 2930 Forest Lane in Dallas, Texas the last 4 times since July of '23. The entire staff still understands and displays the fine art of Customer Service from the owner "Zee" to the wonderful room service staff. My favorite example of this attention to detail is my friend Gavin at the front desk who has exceeded my expectations each time I return. A friendly smile that does not feel forced and a genuine concern for my comfort and needs. "Great staff, great place, great stay." Chaz K. DFW Storm Solutions
Nice rooms plumbing needs work though
Thank you for the fantastic review! I've taken your feedback about the room and we are currently addressing the situation. Please come visit us again!
2 stars
The location was convenient. The downstairs cafe was good. The fitness center was AWFUL. Only 5 lb dumbells and the eliptcal was nonfunctional and no air-conditioning. The exterior was in a shambles
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Our Courtyard is currently in a rennovations phase and we expect to be able to offer you improved and newer facilities in the coming months!I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Scott LeavellGeneral ManagerCourtyard Marriott Dallas Northwest
Comfortable, quick check-in, quiet.
Thank you for your feedback.
Wasn’t clean but wasn’t super dirty. Was there for work but wouldn’t recommend staying in that area if you’re planning to walk and/or find restaurants.
Thank you for your feedback. We will be addressing your concerns.
We are happy to hear that you enjoyed your stay with us. We hope to see you again soon.