The location is great. It is just off the highway 77. It is not a new hotel, but they kept it quite clean and comfortable. The staff were friendly. As I was tired, I decided to eat at the hotel. A big flatbed with lots of vegetable was $10! It was very tasty. The hotel met my needs perfectly.
Top rated in every way.
WiFi not very good
Very friendly and helpful staff. Super clean!
Everything was nice and clean
Bathtub was a possible place for an injury for seniors. The bottom was very slick and slippery. Don't know what exactly happened but it looked like the bottom had been overcovered with something and covered over slip prevention material. A mat was given us upon request.
Friendly and clean and convenient to my destination
The pool was closed along with everything else. I booked the room online I was never notified that it was closed until I got to the hotel
Check in was good. Billy was very attentive and helpful.
I love the property, but more than anything I loved the customer service from the front desk.
Me & my husband enjoyed our stay here! We liked everything! There was no problem.
Likes-Business center, restaurant, staff. Dislikes- light out in room, no DND sign to hang- had to alert front desk- and still did not get light fixed.
Jacuzzi was perfect after being in the car. Food both dinner and breakfast are great!
I had an excellent stay! The hotel staff was very friendly and helpful. I asked about a few places to go in the area (food and night life) and the staff gave me a list of about 50 different places. This included directions, business hours and distance from the hotel. Thank you for all your help!!
Daughter had her birthday while we were there. She loved the indoor pool with a friend. Staff was very pleasant and hotel was clean and comfortable.
Nice place and nice staff. Am extremely allergic to wool and mattress pillow top covering was 100 percent wool when I called front desk they said its synthetic don't worry about it . I looked at the tag again and said no it's wool so they came in and covered it with an extra thin blanket as if I would no longer be allergic to it by covering it. Went to front desk to ask if it could be removed then they did come back to my room and removed the covering from my room which I appreciated. Waiters in restaurant were super nice but slow. Room smelled a little musty but used my essential oils diffuser and quickly fixed that. All in all a nice place with super nice staff from the janitors to the managers.
Hilton Garden Inn Columbia Northeast places you within a 15-minute drive of popular attractions such as Fort Jackson and Village at Sandhill Mall. This 110-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a continental breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.
42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and Select Comfort beds with premium bedding ensure a restful night. Other standard amenities include refrigerators, microwaves, and coffee makers.
Guests of Hilton Garden Inn Columbia Northeast enjoy a gym, free WiFi in public areas, and meeting rooms. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
The location is great. It is just off the highway 77. It is not a new hotel, but they kept it quite clean and comfortable. The staff were friendly. As I was tired, I decided to eat at the hotel. A big flatbed with lots of vegetable was $10! It was very tasty. The hotel met my needs perfectly.
Top rated in every way.
Dear Stephen, We thank you for taking the time to share your positive feedback. We are pleased to see the 5-star rating which we always strive for. We are committed to offer our guests top-notch service and the highest levels of comfort. We are delighted that we were able to meet your needs. These remarks are what we value the most and we are pleased to have left a lasting impression on you. We appreciate your patronage and look forward to hosting you back again here soon. Regards, Ava Smith Guest Relations Manager
WiFi not very good
Dear James, Thank you for staying with us and for sharing your experience. We hope that you enjoyed your overall stay with us. We are sorry to learn that your stay with us did not fully meet your expectations especially the WiFil facility. We want you to know that the feedback we receive are taken very seriously and we will promptly address your comments and concerns with the appropriate departments for an immediate review and to assist with further improvements. We value your patronage and we hope that you will afford us the chance to warmly welcome you back for a stay that is uniquely memorable for all the right reasons. Regards, Ava Smith Guest Relations Manager
Very friendly and helpful staff. Super clean!
Dear Donald, We thank you for taking the time to share your positive feedback. We are pleased to see the 5-star rating which we always strive for. We are committed to offer our guests top-notch service and the highest levels of comfort. We are delighted that we were able to meet your needs. These remarks are what we value the most and we are pleased to have left a lasting impression on you. We appreciate your patronage and look forward to hosting you back again here soon. Regards, Ava Smith Guest Relations Manager
Everything was nice and clean
Bathtub was a possible place for an injury for seniors. The bottom was very slick and slippery. Don't know what exactly happened but it looked like the bottom had been overcovered with something and covered over slip prevention material. A mat was given us upon request.
Dear Guest, Thank you for taking the time to provide us with a review. Your feedback is appreciated and we are truly sorry that the accommodation and services provided did not entirely live up to your expectations. We appreciate you bringing these issues to our attention. We pride ourselves on the programs and procedures in place for cleanliness & maintenance and these type of issues are not normal for our hotel. We have addressed your feedback and concerns with the housekeeping as well as the maintenance department for an immediate review and action to assist with further improvements. We value all our guests and it is our ultimate goal that everyone leaves the hotel satisfied. We hope to see you again and promise that you will have a better guest experience and to make your stay as best as it can be. Sincerely, Ava Smith Guest Relations Manager
Friendly and clean and convenient to my destination
Thank you for your loyalty. Safe Travels!
The pool was closed along with everything else. I booked the room online I was never notified that it was closed until I got to the hotel
Dear Anthony, Thank you for taking the time out to give us valuable feedback about your stay at our hotel, it always helps us serve you better. We hope you enjoyed your overall stay with us. During these difficult times amidst Covid-19, we are doing everything we can to help and accommodate all our guests’ requests. The health and safety of all our guests is our top priority. We are taking seriously and most definitely have a protocol in place and following each and every guidelines. Hence, some of our services have been temporarily discontinued and we sincerely apologize for the shortfalls you experienced during your stay with us. Feedback is an essential tool that we use in our business to ensure that we constantly monitor and align our operations with the expectations of our valued guests. We have taken note of your feedback on the concerns mentioned by you and it sure gives us scope to improvise further going forward. We assure you that we will leave no stone un-turned to make your stay a pleasant one. We hope to see you again soon and assure you of our best attention at all times. Sincerely, Ava Smith Guest Relations Manager
Thank you so much for sharing your experience! I am glad to hear you enjoyed joining us in the restaurant for dinner. We all hope to see you again very soon!