This place should definitely be renamed The Not So Quality Inn… I’ll give the staff credit to some extent because they were all friendly but the refund for a moldy pillow & sheets of one night outta 3 for a 100$??! Then don’t bother changing the sheets.. my friend was so disgusted he slept in his car, which for the area I’m sure he wasn’t the only one. The rooms were updated & nice but had a faint whiff of Newport’s & bad weed in the air. I could go on.. just beyond dissatisfied.
My complaint is about seeing a roach in my room
Lobby smelled like cigarette smoke. No towels in the room. Room didn't get cleaned after the second night
Dirty, run down and no fire hoses in the cases. Smelled like pot everywhere. Never again.
Wish restaurant had better hours and more of a selection.
Moderately friendly staff. Lots of parking. The hotel was a bit run down. Advertised a room with a view but the view was of the parking lot.
When I arrived there were two homeless people in the lobby. One was charging his phone and the other was filling his 2-litre bottle with free water. There was water leaking from the ceiling and the elevators were not functioning properly.
The hotel parking is antiquated with a design from the 60s version of a motor lodge. Other than that this older property is afforfable, located a mile from downtown and pretty clean.
“Quality” is the furthest thing from what this hotel offered. When we arrived, check in took over 45 minutes. I have stayed at many hotels and have never had the experience take more than 5 minutes. The line to check in was out the door and the staff did not even seem concerned. It appeared there was no rush for them, even though the line was wrapped around the building outside. There was not a manager on site until after 30 minutes of waiting which is ridiculous for 4pm on a Saturday afternoon on one of the busiest weekends in the city. The sheets on our bed appeared to be clean but there were visible stains from prior guests - gross. The water pressure in the shower was non-existent. One of the elevators was out of service. A couple we were traveling with had their room given to another guest, after they had already checked in. Imagine our surprise when we were sitting in their rooms and in walks another couple with room keys that worked stating they had been given the same room. It made us concerned to leave our belongings in our room as it could potentially be given to someone else. There was also a recurring issue with room keys not working even though they had been previously activated. It happened to our group and we also heard it from other guests as well. One of our Uber drivers later informed us that this hotel is rated the worst in Cincinnati and it appears that was a correct assessment. We will never stay here again - it was AWFUL.
Nice comfortable room and friendly staff. Great breakfast! Good price.
This property is advertised as updated it was anything but. We got to our room it was dirty there was hair the pillow cases, and the bathroom was DIRTY. The elevators were broken, and so was the pool.
The staff was friendly when they were not outside smoking and ignoring guests. The elevator only worked to the extent that it stops on every floor and you just have to ride it until your floor is randomly selected. The rooms would have been fine if cleaned properly- (hair on our pillows, dirt on the walls and burn marks on the carpet. The TV worked but without a remote. We asked for a remote two days in a row but none was provided. The pool was small but pretty - however it closes at 9pm. Location was good and parking was fine.
Staff was nice, parking and getting in and out are a bit tricky but it was close to enough stuff to enjoy the city.
Nothing special about this hotel. I would stay there again.
Located in Queensgate, Quality Inn & Suites Cincinnati Downtown is within a mile (2 km) of popular sights such as Paul Brown Stadium and Duke Energy Convention Center. This 240-room hotel has conveniences like free breakfast, free in-room WiFi, and a gym.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM. At the end of the day, relax with a drink at the bar/lounge.
All of Quality Inn & Suites Cincinnati Downtown's 240 air-conditioned rooms provide microwaves, coffee makers, and free newspapers. Guests can expect to find free WiFi and LCD TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard. Housekeeping is available on request.
Renovated in 2017, Quality Inn & Suites Cincinnati Downtown offers a gym, free WiFi in public areas, and a conference center. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
This place should definitely be renamed The Not So Quality Inn… I’ll give the staff credit to some extent because they were all friendly but the refund for a moldy pillow & sheets of one night outta 3 for a 100$??! Then don’t bother changing the sheets.. my friend was so disgusted he slept in his car, which for the area I’m sure he wasn’t the only one. The rooms were updated & nice but had a faint whiff of Newport’s & bad weed in the air. I could go on.. just beyond dissatisfied.
My complaint is about seeing a roach in my room
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as roach in room .We treat and consider all guests as our family members. We offer complimentary hot breakfast (except COVID19 period), you would also relish free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Quality Inn and Suites, Downtown
Lobby smelled like cigarette smoke. No towels in the room. Room didn't get cleaned after the second night
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as cigarette smell, no towel, dirty room.We treat and consider all guests as our family members. We offer complimentary hot breakfast (except COVID19 period), you would also relish free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Quality Inn and Suites, Downtown
Dirty, run down and no fire hoses in the cases. Smelled like pot everywhere. Never again.
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as Dirty, run down. Smelled like pot .We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Best Western Premier Detroit, Southfield
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer complimentary hot breakfast (except COVID19 period), you would also relish free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Quality Inn and Suites, Downtown
Dear ,Wow! you had a wonderful stay. We thank you for finding time to send response with perfect score of 5/5. We have specially trained front desk, housekeeping, breakfast and service staff to take care of all the needs of the customers and ensuring delight of the guest. We treat and consider all guests as our family members. We offer complimentary hot breakfast (except COVID19 period), you would also relish free high speed internet access and free parking. We are also in the process of completely renovating our elevators. Should happen soon. Dear , We love to see you soon while recommend our hotel to all your near and dear ones. Sincerely, Customer Relationship Manager Quality Inn and Suites, Downtown
Dear ,Wow! you had a wonderful stay. We thank you for finding time to send response. We have specially trained front desk, housekeeping, breakfast and service staff to take care of all the needs of the customers and ensuring delight of the guest. We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking. We are also in the process of completely renovating our elevators. Should happen soon. Dear , We love to see you soon while recommend our hotel to all your near and dear ones. Sincerely, Customer Relationship Manager Quality Inn and Suites, Downtown
Wish restaurant had better hours and more of a selection.
Dear ,Wow! you had a wonderful stay. We thank you for finding time to send response with perfect score of 5 out of 5. Surely we look into restaurant timing and more selection. We have specially trained front desk, housekeeping, breakfast and service staff to take care of all the needs of the customers and ensuring delight of the guest. We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking. We are also in the process of completely renovating our elevators. Should happen soon. Dear , We love to see you soon while recommend our hotel to all your near and dear ones. Sincerely, Customer Relationship Manager Quality Inn and Suites, Downtown
Moderately friendly staff. Lots of parking. The hotel was a bit run down. Advertised a room with a view but the view was of the parking lot.
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel by liking friendly staff and plenty of free parking. Really apologize as you felt run down property and not a view room allocated. We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Quality Inn and Suites, Downtown
Dear ,Wow! you had a wonderful stay. We thank you for finding time to send response with a high score of 4 out of 5. We have specially trained front desk, housekeeping, breakfast and service staff to take care of all the needs of the customers and ensuring delight of the guest. We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking. We are also in the process of completely renovating our elevators. Should happen soon. Dear , We love to see you soon while recommend our hotel to all your near and dear ones. Sincerely, Customer Relationship Manager Quality Inn and Suites, Downtown
Dear Nicholas , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with friendly staff and nice room. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as moldy pillows and sheets and weed smell.We treat and consider all guests as our family members. We offer complimentary hot breakfast (except COVID19 period), you would also relish free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Quality Inn and Suites, Downtown