Wish restaurant had better hours and more of a selection.
Moderately friendly staff. Lots of parking. The hotel was a bit run down. Advertised a room with a view but the view was of the parking lot.
When I arrived there were two homeless people in the lobby. One was charging his phone and the other was filling his 2-litre bottle with free water. There was water leaking from the ceiling and the elevators were not functioning properly.
The hotel parking is antiquated with a design from the 60s version of a motor lodge. Other than that this older property is afforfable, located a mile from downtown and pretty clean.
“Quality” is the furthest thing from what this hotel offered. When we arrived, check in took over 45 minutes. I have stayed at many hotels and have never had the experience take more than 5 minutes. The line to check in was out the door and the staff did not even seem concerned. It appeared there was no rush for them, even though the line was wrapped around the building outside. There was not a manager on site until after 30 minutes of waiting which is ridiculous for 4pm on a Saturday afternoon on one of the busiest weekends in the city. The sheets on our bed appeared to be clean but there were visible stains from prior guests - gross. The water pressure in the shower was non-existent. One of the elevators was out of service. A couple we were traveling with had their room given to another guest, after they had already checked in. Imagine our surprise when we were sitting in their rooms and in walks another couple with room keys that worked stating they had been given the same room. It made us concerned to leave our belongings in our room as it could potentially be given to someone else. There was also a recurring issue with room keys not working even though they had been previously activated. It happened to our group and we also heard it from other guests as well. One of our Uber drivers later informed us that this hotel is rated the worst in Cincinnati and it appears that was a correct assessment. We will never stay here again - it was AWFUL.
Nice comfortable room and friendly staff. Great breakfast! Good price.
This property is advertised as updated it was anything but. We got to our room it was dirty there was hair the pillow cases, and the bathroom was DIRTY. The elevators were broken, and so was the pool.
The staff was friendly when they were not outside smoking and ignoring guests. The elevator only worked to the extent that it stops on every floor and you just have to ride it until your floor is randomly selected. The rooms would have been fine if cleaned properly- (hair on our pillows, dirt on the walls and burn marks on the carpet. The TV worked but without a remote. We asked for a remote two days in a row but none was provided. The pool was small but pretty - however it closes at 9pm. Location was good and parking was fine.
Staff was nice, parking and getting in and out are a bit tricky but it was close to enough stuff to enjoy the city.
Nothing special about this hotel. I would stay there again.
I thought it could be better, they should improve the cleanliness of the rooms and the common areas.
There's much work to be done here. My nonsmoking room clearly was a smoking room at some point. The traffic is loud. The top floor bar was not equipped to make food: they were out of everything. Water pressure was nonexistent. Elevator broken. I didn't even look at the "fitness center," but I can't imagine it's much better. The address in the gps takes you first to a dilapidated building in a bad part of town, I think that's on purpose, so you'll think this is a step up: It's truly not much better.
Amazing staff. Breakfast was good. Good location!
Located in Queensgate, Quality Inn & Suites Cincinnati Downtown is within a mile (2 km) of popular sights such as Paul Brown Stadium and Duke Energy Convention Center. This 240-room hotel has conveniences like free breakfast, free in-room WiFi, and a fitness center.
Free continental breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.
All of Quality Inn & Suites Cincinnati Downtown's 240 air-conditioned rooms provide coffee makers, free newspapers, and free local calls. Guests can expect to find free WiFi and LCD TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include ironing boards and desks.
Renovated in 2017, Quality Inn & Suites Cincinnati Downtown offers a fitness center, free WiFi in public areas, and a conference center. Limited parking is available. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
Dear ,Wow! you had a wonderful stay. We thank you for finding time to send response. We have specially trained front desk, housekeeping, breakfast and service staff to take care of all the needs of the customers and ensuring delight of the guest. We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking. We are also in the process of completely renovating our elevators. Should happen soon. Dear , We love to see you soon while recommend our hotel to all your near and dear ones. Sincerely, Customer Relationship Manager Quality Inn and Suites, Downtown
Wish restaurant had better hours and more of a selection.
Dear ,Wow! you had a wonderful stay. We thank you for finding time to send response with perfect score of 5 out of 5. Surely we look into restaurant timing and more selection. We have specially trained front desk, housekeeping, breakfast and service staff to take care of all the needs of the customers and ensuring delight of the guest. We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking. We are also in the process of completely renovating our elevators. Should happen soon. Dear , We love to see you soon while recommend our hotel to all your near and dear ones. Sincerely, Customer Relationship Manager Quality Inn and Suites, Downtown
Moderately friendly staff. Lots of parking. The hotel was a bit run down. Advertised a room with a view but the view was of the parking lot.
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel by liking friendly staff and plenty of free parking. Really apologize as you felt run down property and not a view room allocated. We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Quality Inn and Suites, Downtown
Dear ,Wow! you had a wonderful stay. We thank you for finding time to send response with a high score of 4 out of 5. We have specially trained front desk, housekeeping, breakfast and service staff to take care of all the needs of the customers and ensuring delight of the guest. We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking. We are also in the process of completely renovating our elevators. Should happen soon. Dear , We love to see you soon while recommend our hotel to all your near and dear ones. Sincerely, Customer Relationship Manager Quality Inn and Suites, Downtown
When I arrived there were two homeless people in the lobby. One was charging his phone and the other was filling his 2-litre bottle with free water. There was water leaking from the ceiling and the elevators were not functioning properly.
Dear - We thank you for finding time to send response. Sincerely apologize as unwarranted persons in hotel while water leakage from ceiling and elevators dysfunctional. Rest assure we will take care before your next visit. We have specially trained front desk, housekeeping, breakfast and service staff to take care of all the needs of the customers and ensuring delight of the guest. We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking. We are also in the process of completely renovating our elevators. Should happen soon. We love to see you soon while recommend our hotel to all your near and dear ones. Sincerely, Surjit Customer Relationship Manager Quality Inn and Suites, Downtown 513-462-7114,
The hotel parking is antiquated with a design from the 60s version of a motor lodge. Other than that this older property is afforfable, located a mile from downtown and pretty clean.
Wow! you had a wonderful stay. We thank you for finding time to send positive response for affordable property at great price, near to downtown and very clean. We have specially trained front desk, housekeeping, breakfast and service staff to take care of all the needs of the customers and ensuring delight of the guest. We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking. We are also in the process of completely renovating our elevators. Should happen soon. We love to see you soon while recommend our hotel to all your near and dear ones. Sincerely, Customer Relationship Manager Quality Inn and Suites, Downtown
“Quality” is the furthest thing from what this hotel offered. When we arrived, check in took over 45 minutes. I have stayed at many hotels and have never had the experience take more than 5 minutes. The line to check in was out the door and the staff did not even seem concerned. It appeared there was no rush for them, even though the line was wrapped around the building outside. There was not a manager on site until after 30 minutes of waiting which is ridiculous for 4pm on a Saturday afternoon on one of the busiest weekends in the city. The sheets on our bed appeared to be clean but there were visible stains from prior guests - gross. The water pressure in the shower was non-existent. One of the elevators was out of service. A couple we were traveling with had their room given to another guest, after they had already checked in. Imagine our surprise when we were sitting in their rooms and in walks another couple with room keys that worked stating they had been given the same room. It made us concerned to leave our belongings in our room as it could potentially be given to someone else. There was also a recurring issue with room keys not working even though they had been previously activated. It happened to our group and we also heard it from other guests as well. One of our Uber drivers later informed us that this hotel is rated the worst in Cincinnati and it appears that was a correct assessment. We will never stay here again - it was AWFUL.
Dear We thank you for finding time to send response. Sincerely apologize with all humility as your stay was not comfortable. Noted all the feedback and will improve immediately on all aspects. We have specially trained front desk, housekeeping, breakfast and service staff to take care of all the needs of the customers and ensuring delight of the guest. We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking. We are also in the process of completely renovating our elevators. Should happen soon. We love to see you soon while recommend our hotel to all your near and dear ones. Sincerely, Surjit Customer Relationship Manager Quality Inn and Suites, Downtown
Nice comfortable room and friendly staff. Great breakfast! Good price.
Dear Wow! you had a wonderful stay. We thank you for finding time to send positive response nice room, friendly staff and super breakfast- all at a very reasonable price. It is always our endeavor to give the best experience to guest at minimal price. We have specially trained front desk, housekeeping, breakfast and service staff to take care of all the needs of the customers and ensuring delight of the guest. We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking. We are also in the process of completely renovating our elevators. Should happen soon. We love to see you soon while recommend our hotel to all your near and dear ones. Sincerely, Surjit Customer Relationship Manager Quality Inn and Suites, Downtown
Dear guest-thanks for staying in our hotel Next time we shall provide better experience. Regards surjit, customer care
Dear ,Wow! you had a wonderful stay. We thank you for finding time to send response with perfect score of 5/5. We have specially trained front desk, housekeeping, breakfast and service staff to take care of all the needs of the customers and ensuring delight of the guest. We treat and consider all guests as our family members. We offer complimentary hot breakfast (except COVID19 period), you would also relish free high speed internet access and free parking. We are also in the process of completely renovating our elevators. Should happen soon. Dear , We love to see you soon while recommend our hotel to all your near and dear ones. Sincerely, Customer Relationship Manager Quality Inn and Suites, Downtown