Public transportation is great in the area. But this is a very low budget hotel that charges like a 4star hotel Leaves a lot to desire. A mousetrap box is being used as a doorstop, (how unappealing is that)Parking underground is an accident waiting to happen space is too small several cars were hit during my stay. No offer to tidy rooms each day. Told I had to request when checking in. How would a customer know that? Would never use again and surely I don't recommend it.
Staff were very nice!
The nearness to Paycor Stadium was a definite plus; however, the condition of the facility made the stay disappointing. I’ve long considered Quality Inn & Suites a great option when traveling, but this location will make me check twice from now on.
Location was ideal for what we wanted to do.
It started with finding a tick on the bed. Then two of our pillows were smelly - one like someone’s cologne and the other like urine. We got new pillow’s delivered. But then the toilet wouldn’t flush very well. Called the front desk to have it looked at. They came to the room but nothing was fixed. By the next morning the toilet was completely blocked. Went down to use the lobby toilet, you have ti ask for a key to get in and there was minimal to no toilet paper in the stalls. Found a second tick in the bed so we moved ti another room for the next 2 nights. Breakfast eggs are disgusting and taste loaded with fillers. The sausage was cool, which raises serious food safety concerns. The irony in this being a sign on the dining room door prohibiting taking food outside the dining room for health code reasons. Notified the front desk about the under-heated sausage. A few minutes later a staff member (maybe the manager but I didn’t notice a name tag) came to my table and offered to microwave me some sausage. No thank you. Doors to the lobby were randomly locked. On multiple occasions I had to walk to different doors to even get in. The second morning the elevator was filled with what smelled like toilet spray. Couldn’t breathe. On the last morning a guy in our party who had his own private room found a tick on his bed, too. Overall the staff responded apathetically to the repeated complaints. Gross. Avoid.
While it was close to downtown, you still had to drive and find parking. I was put in a room directly across from the elevator - good thing I have a noise maker on my cell phone. While the room was "updated" there were issues, tiny sink, no drain stopper - could easily lose a ring or toothpaste top, no counter-space at all.
PLEASE READ: Pay more and stay somewhere else. Our car was broken into right inside their attached parking garage with "security cameras". After talking to the desk, the cameras dont actually work. You can find older reviews where cars were broken into and the cameras didnt work then either. So they know it happens and dont care enough about customers to fix them. The hotel did nothing about it. No offer to help pay, no offer to provide a discount on the room, didnt even respond to inquiries after the day we left. They dont care about you. Pay more to stay somewhere nicer and you will end up saving money anyway when you consider the $500 car window replacement.
It was obvious that the room had not been cleaned in any way. From stained ice trays to what looks like snot or discharge on the wall. To stains on the bedspread to water damage run off in the bathroom. Save yourself the trip and DO NOT book here. I’m still waiting on a call from a manger because each time I went to complain there “is no manager on site right now.” Save your money. You won’t even get half your amenities. Connected to the Wi-Fi but the signal was so weak it was useless. Microwave barely work. Parking is a nightmare. Show is poorly assembled and sprays the bathroom when in use. Travelers beware. It’s a waste of money.
Property was extremely over priced and the noises at all hours were uncalled for.Twuce as much as staying in mason and also the same rate as my two night stay in DC coming up on labor day they offered nothing extra or exciting.
The pool was on the ground floor but the 2nd floor lot overlooked it and creepy people kept peeking over...no place to eat...lounge closed during the week...bad neighborhood...
This place should definitely be renamed The Not So Quality Inn… I’ll give the staff credit to some extent because they were all friendly but the refund for a moldy pillow & sheets of one night outta 3 for a 100$??! Then don’t bother changing the sheets.. my friend was so disgusted he slept in his car, which for the area I’m sure he wasn’t the only one. The rooms were updated & nice but had a faint whiff of Newport’s & bad weed in the air. I could go on.. just beyond dissatisfied.
My complaint is about seeing a roach in my room
Lobby smelled like cigarette smoke. No towels in the room. Room didn't get cleaned after the second night
Dirty, run down and no fire hoses in the cases. Smelled like pot everywhere. Never again.
Located in Queensgate, Quality Inn & Suites Cincinnati Downtown is within 2 miles (3 km) of popular attractions such as Hard Rock Casino Cincinnati and Paycor Stadium. This 240-room hotel has conveniences like free breakfast, free in-room WiFi, and a gym.
Free continental breakfast is included with your stay and awaits you each morning.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, coffee makers, and free newspapers. Housekeeping is available on request.
At Quality Inn & Suites Cincinnati Downtown, guests have access to a gym, free WiFi in public areas, and a conference center. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-out.
Public transportation is great in the area. But this is a very low budget hotel that charges like a 4star hotel Leaves a lot to desire. A mousetrap box is being used as a doorstop, (how unappealing is that)Parking underground is an accident waiting to happen space is too small several cars were hit during my stay. No offer to tidy rooms each day. Told I had to request when checking in. How would a customer know that? Would never use again and surely I don't recommend it.
Dear Toni, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great public transport in area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as mousetrap at doorstep, unorganized parking and low on cleanliness .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
Staff were very nice!
Dear Norlan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice staff and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
The nearness to Paycor Stadium was a definite plus; however, the condition of the facility made the stay disappointing. I’ve long considered Quality Inn & Suites a great option when traveling, but this location will make me check twice from now on.
Dear Melissa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel near to Paycor stadium. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as condition of facility not good .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
Dear Jared, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
Location was ideal for what we wanted to do.
Dear Kim, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with ideal location for what you wanted to do. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
It started with finding a tick on the bed. Then two of our pillows were smelly - one like someone’s cologne and the other like urine. We got new pillow’s delivered. But then the toilet wouldn’t flush very well. Called the front desk to have it looked at. They came to the room but nothing was fixed. By the next morning the toilet was completely blocked. Went down to use the lobby toilet, you have ti ask for a key to get in and there was minimal to no toilet paper in the stalls. Found a second tick in the bed so we moved ti another room for the next 2 nights. Breakfast eggs are disgusting and taste loaded with fillers. The sausage was cool, which raises serious food safety concerns. The irony in this being a sign on the dining room door prohibiting taking food outside the dining room for health code reasons. Notified the front desk about the under-heated sausage. A few minutes later a staff member (maybe the manager but I didn’t notice a name tag) came to my table and offered to microwave me some sausage. No thank you. Doors to the lobby were randomly locked. On multiple occasions I had to walk to different doors to even get in. The second morning the elevator was filled with what smelled like toilet spray. Couldn’t breathe. On the last morning a guy in our party who had his own private room found a tick on his bed, too. Overall the staff responded apathetically to the repeated complaints. Gross. Avoid.
Dear Karla, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as tick on bed, smelly pillows, breakfast improper and other maintenance issues .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
Dear Craig, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
While it was close to downtown, you still had to drive and find parking. I was put in a room directly across from the elevator - good thing I have a noise maker on my cell phone. While the room was "updated" there were issues, tiny sink, no drain stopper - could easily lose a ring or toothpaste top, no counter-space at all.
Dear MARK, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel close to downtown and updated room. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as tiny sink and no drain stopper .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Customer Relationship Manager
PLEASE READ: Pay more and stay somewhere else. Our car was broken into right inside their attached parking garage with "security cameras". After talking to the desk, the cameras dont actually work. You can find older reviews where cars were broken into and the cameras didnt work then either. So they know it happens and dont care enough about customers to fix them. The hotel did nothing about it. No offer to help pay, no offer to provide a discount on the room, didnt even respond to inquiries after the day we left. They dont care about you. Pay more to stay somewhere nicer and you will end up saving money anyway when you consider the $500 car window replacement.
Dear Levi , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as car window broken in garage while CCTV inoperative tto show anything .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Customer Relationship Manager
Dear IFECHUKWU, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel WITH awesome experience and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager