Skip to main content
Beginning of main content

Recent guest reviews

Very professional customer service was excellent

The property is right downtown and walkable to all the restaurant areas. The room was clean and comfortable.

Once in our room we didn’t have enough towels and no toilet paper. The handle on the bathroom door was broken. Everything was handled within a half hour, however it should have been done before arrival. We were there for a convention. A lack of staff made it difficult to order food. The price of coffee in the Noshery changed all the time and on Sunday they had limited food available in the refrigerated section. Our waitress was very disturbed to take our order at Elliott Ness. Not friendly at all. We seemed to be an inconvenience to her. She never came backnto check on us or take another drink order for us. We had asked another for silverware after staring at our plates for a few minutes. She disappeared and never showed so i went to the bar and asked for the table. Wishing our stay was better.

Clean and great service

Excellent service fitness center and pool a bit small for such a large hotel

Took forever to get your car when we did valet parking… there was an event going on… so I would not recommend valet parking if the is a competition at the convention center…. Also there needs to be a note somewhere that Hilton will hold a $100 on your card for 5 business days… as a single income family that would have been very nice to know ahead of time. The hotel was beautiful and we had a nice stay. Just make sure you self park if you are there for an event

restaurants on site were overpriced

Great location

Love this place

new and modern. Rooms should be cleaned better. Restaurant facilities were not adequate especially in area without many evening dining options. I'm guessing it is a staffing issue. We came back to hotel around 4pm to have a drink and sit outside on Burham's patio and play some cards with our kids before dinner, but it was closed. Too bad.

The cost of snacks was a little over the top. Cleanliness of the hotel was amazing!

I like the two bars on site and the location. Room was extremely clean as was the overall hotel. Staff was friendly and helpful.

The view was fantastic. The cleanliness and condition of the room could use some improvement.

I love this hotel. It reminded me of a las Vegas hotel.

Is beautiful everything really clean an the pool is amazing ❤️

I loved the view of the city at night. And I loved being high up. I just think the view of the lake could’ve been better. And the room was much smaller and older than shown in the photos. It was still a good night though.

Lakeside Ave East Cleveland OH

Hotel highlights

  • Walking distance to FirstEnergy Stadium and Rock and Roll Hall of Fame
  • Onsite dining
  • Indoor pool
  • 24-hour fitness center

Hilton Cleveland Downtown places you in Downtown Cleveland, within a leisurely stroll of popular sights such as FirstEnergy Stadium and Rock and Roll Hall of Fame. This 600-room, 4-star hotel welcomes guests with a restaurant, an indoor pool, and a 24-hour gym. It's connected to the convention center in central Cleveland and also close to Rocket Mortgage FieldHouse and Progressive Field.


Dining

Enjoy a bite to eat at The Burnham Restaurant, the hotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Refrigerators, coffee makers, and laptop-compatible safes are other standard amenities. Housekeeping is available on request.


Property features

Built in 2016, the brand new Hilton Cleveland Downtown offers an indoor pool, a 24-hour gym, and WiFi in public areas. Valet parking is available for USD 42 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and concierge services. Additional amenities include 9 meeting rooms, conference space, and a 24-hour business center.

Room options

Room, 1 King Bed, Accessible, Bathtub (High Floor, Access Bathtub)

1 King Bed | Sleeps 2

Premium Room, 1 King Bed (High Floor)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Bathtub (High Floor, Hearing Access Bathtub)

1 King Bed | Sleeps 2

Room, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Hilton Cleveland Downtown

Everyone (15) Couples (6) Family (9)
5
Family

Very professional customer service was excellent

By on Jun 21, 2022

Review comment responded on Jul 7, 2022

Thank you for sharing and we are happy you loved our hotel and staff! We look forward to having you as a guest again!

4
Family

The property is right downtown and walkable to all the restaurant areas. The room was clean and comfortable.

By , from Brooklyn on May 2, 2022

Review comment responded on May 3, 2022

We are glad to hear you found our facilities clean, comfortable, and convenient.

3
Business Business

Once in our room we didn’t have enough towels and no toilet paper. The handle on the bathroom door was broken. Everything was handled within a half hour, however it should have been done before arrival. We were there for a convention. A lack of staff made it difficult to order food. The price of coffee in the Noshery changed all the time and on Sunday they had limited food available in the refrigerated section. Our waitress was very disturbed to take our order at Elliott Ness. Not friendly at all. We seemed to be an inconvenience to her. She never came backnto check on us or take another drink order for us. We had asked another for silverware after staring at our plates for a few minutes. She disappeared and never showed so i went to the bar and asked for the table. Wishing our stay was better.

By on Mar 7, 2022

Review comment responded on Mar 7, 2022

Thank you for sharing your observations & reflecting on your stay. We apologize for the condition of the bathroom upon arrival & oversight, yet are pleased to hear this was addressed promptly. The coffee price in the store should not have fluctuated, but there are different prices depending on the drink (latte, drip, espresso, etc). Additionally, we are sorry to hear about your serving experience at Eliot's Bar. Might there be a time we could discuss your stay in greater detail?

5
Everyone

Clean and great service

By on Feb 16, 2022

Review comment responded on Feb 17, 2022

Thank you so much, Desi!

5
Family

Excellent service fitness center and pool a bit small for such a large hotel

By , from Washington on Jan 31, 2022

Review comment responded on Feb 2, 2022

Thank you for your feedback regarding the pool and we look forward to having you back!

3
Family with small children

Took forever to get your car when we did valet parking… there was an event going on… so I would not recommend valet parking if the is a competition at the convention center…. Also there needs to be a note somewhere that Hilton will hold a $100 on your card for 5 business days… as a single income family that would have been very nice to know ahead of time. The hotel was beautiful and we had a nice stay. Just make sure you self park if you are there for an event

By on Jan 30, 2022

Review comment responded on Jan 30, 2022

Thank you for taking the time to submit a review about your recent stay. I'm so sorry to hear about the negative experience with valet parking. Additionally, our incidental hold should be mentioned on the confirmation page upon booking, but I apologize if that was not communicated to you upon check in. We hope you will consider staying with us again in the future.

5
Business Business

restaurants on site were overpriced

By on Oct 17, 2021

Review comment responded on Oct 18, 2021

We appreciate your feedback, Michael. Thank you for the 5/5 review.

5
Friends

Great location

By on Sep 18, 2021

Review comment responded on Sep 20, 2021

Thanks for the 5/5 review, Michael!

5
Everyone

Love this place

By on Sep 6, 2021

Review comment responded on Sep 10, 2021

Thank you Kierra! We hope to see you again!

4
Family

new and modern. Rooms should be cleaned better. Restaurant facilities were not adequate especially in area without many evening dining options. I'm guessing it is a staffing issue. We came back to hotel around 4pm to have a drink and sit outside on Burham's patio and play some cards with our kids before dinner, but it was closed. Too bad.

By on Aug 5, 2021

Review comment responded on Aug 5, 2021

Thank you for taking the time to provide your feedback. We are diligently working to hire more team members to improve our guests' experiences. We are happy to see that overall you enjoyed your stay. We hope to see you again!

url importing http://www.orbitz.com/Cleveland-Hotels-Hilton-Cleveland-Downtown.h13304695-p2.Hotel-Reviews
There was an error importing /Cleveland-Hotels-Hilton-Cleveland-Downtown.h13304695-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Cleveland-Hotels-Hilton-Cleveland-Downtown.h13304695-p2.Hotel-Reviews

Frequently asked questions