If they want to continue charging Westin prices, they will need to upgrade the property to Westin standards. They had one of the worst bed's I've ever laid my body down on It wasn't anywhere near an upscale Hotel.
It was a the worst hotel I've stayed in!!! No room service, no laundry service Arrival Day: Elevators were not working properly, my room had crumbs on the chair, leaves and candy wrapper on the floor. Sheets and pillows were extremely rough and uncomfortable. 2nd Day - Room was never made up, garage system wasn't working causing us to be late for a client meeting (we were stuck in the garage) 3rd Day - Room still was half made up - covers and pillows tossed over the bed, not cleaned, didn't empty garbage, found hair in the bathtub, no coffee or water replenished, so needed to go downstairs for coffee - credit card machine was broken (cash only). There was other things too, but frankly it was such a disaster I can't even recall all of it. Disaster! I don't think I'll stay at a Westin ever again. So sad to see what was once a preferred place to stay erode into a one-star motel.
i didnt like the way we didnt get clean towels everyday
Great
Not nearly as nice as other Westin properties I've stayed at. Far better choices in downtown Cincinnati.
I have stayed at the Westin several times and has always been an enjoyable experience. Even though there was some construction inside there was no inconvenience.
Dated and old furnishings.
Clean rooms and kind staff!
Na
Right in middle of downtown, so much to do within walking distance
The hotel was conveniently located downtown. However, the rooms were not clean. There were clothes left behind in the top drawer of the dresser which tells me that the cleaning is bare minimum. There were stains on the bedding and also the carpet. My child woke up the next morning with pink eye.
The property was okay. The bed covering was visibly stained and dirty, charge for wifi almost unheard of these days.
All amenities closed due to Covid. Parking was a disaster. Had to pay everytime you left. Location of the hotel was awful. We literally checked out a few hours after our arrival and just drove home. Would not recommend. Waste of $150.
I liked the cleanliness of the rooms and the downtown location of the hotel.
Everything was ok just need to update the tv , and you have to pay for WiFi !!! I’ve never been to a hotel where you have to pay for WiFi and parking very money hungry!!!
Good clean room, center downtown, good parking. Prices is good too. I recommend.
Located in Downtown Cincinnati, The Westin Cincinnati is adjacent to Fountain Square and within a 10-minute walk of other popular attractions like Great American Ball Park. Each of the 456 rooms at this 4-star hotel includes a refrigerator, a coffee maker, and an LCD TV. Centrally located in Cincinnati, the hotel is connected to a shopping center and also a short walk from Heritage Bank Center and Hard Rock Casino Cincinnati.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served each morning for a fee.
Guests can expect to find WiFi and 37-inch LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include refrigerators, coffee makers, and safes.
Guests of The Westin Cincinnati enjoy features like conference space, a business center, and express check-out. Self parking is offered for USD 21 per night. The front desk is staffed 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a porter/bellhop, a ballroom, and an ATM.
If they want to continue charging Westin prices, they will need to upgrade the property to Westin standards. They had one of the worst bed's I've ever laid my body down on It wasn't anywhere near an upscale Hotel.
It was a the worst hotel I've stayed in!!! No room service, no laundry service Arrival Day: Elevators were not working properly, my room had crumbs on the chair, leaves and candy wrapper on the floor. Sheets and pillows were extremely rough and uncomfortable. 2nd Day - Room was never made up, garage system wasn't working causing us to be late for a client meeting (we were stuck in the garage) 3rd Day - Room still was half made up - covers and pillows tossed over the bed, not cleaned, didn't empty garbage, found hair in the bathtub, no coffee or water replenished, so needed to go downstairs for coffee - credit card machine was broken (cash only). There was other things too, but frankly it was such a disaster I can't even recall all of it. Disaster! I don't think I'll stay at a Westin ever again. So sad to see what was once a preferred place to stay erode into a one-star motel.
Thank you so much for taking the time to write such an informative review, Jason. We will absolutely be discussing your points of concern with our staff. Please accept our sincerest apologies for the poor first impression; your experience is not the norm and is certainly not acceptable at our hotel. It is always of utmost importance to us to ensure that our guests and customers leave the hotel satisfied at all times. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.
i didnt like the way we didnt get clean towels everyday
Thank you for your review, Michael. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.
Great
Thank you so much for your wonderful rating! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit!
Not nearly as nice as other Westin properties I've stayed at. Far better choices in downtown Cincinnati.
Thank you for your review, Peter. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.
I have stayed at the Westin several times and has always been an enjoyable experience. Even though there was some construction inside there was no inconvenience.
Thank you for sharing your experience with us and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!
Dated and old furnishings.
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.
Clean rooms and kind staff!
Hello and thank you for the great review! We are pleased that you enjoyed your stay and look forward to welcoming you back upon your next visit. We are thrilled to have you as an advocate of The Westin Cincinnati! Be well.
Na
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
Thank you for taking the time to share your experience about your recent stay at our hotel, Edward. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.