Bathroom was dirty from previous occupant dirty soap bars in the shower the bed sheets weren’t changed they were stained and dirty and there was hair all in the bed under the covers. No sanitation at all.
Beautiful and very well located hotel, kept its upscale charm of grand hotels of the past, combined with modern conveniences of the present. The Fountain Square is across the street and is visible from many of the rooms’ windows. There are many nice cafes, restaurants and shops around, and the staff are all very genuinely accommodating and courteous. This place feels like a home away from home. The Heavenly Bed of the Westin lives up to its name and will offer a thorough respite in between days of exploring, work, or any reason for the visit to this lovely area and city.
Do not park in their parking garage if you have a big truck
Great bar over Vine Street, very convenient location. Didn’t like paying for water and wi-fi. Forgot to mention at checkout that the shower backs up in Room 1319.
My items was thrown away because they thought my stay was for one night only. They only offered me fifty bucks for my items
Very nice place to stay. Only issue we had was with the elevators on the day we were leaving. They were not working properly. We could hear them passing our floor, but they wouldn’t stop. Other than that, great place and really convenient.
Excellent service! Nothing negative to say. Clean, friendly, safe and the rooms were great
The guy at the desk just check me in and gave him my room keys and didnt explain anything
I liked the refrigerator in the room, the handheld dryer and the closet was very spacious. I also liked that that the TV had HBO and Showtime. I didn’t like that the drawers on the bureau wouldn’t stay closed.
Great location...we walked to Over the Rhine and had a great morning
Located in Downtown Cincinnati, The Westin Cincinnati is adjacent to Fountain Square and within a 10-minute walk of other popular attractions like Great American Ball Park. Each of the 456 rooms at this 4-star hotel includes a refrigerator, a coffee maker, and an LCD TV. Centrally located in Cincinnati, the hotel is connected to a shopping center and also a short walk from U.S. Bank Arena and Paul Brown Stadium.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.
The Westin Cincinnati's 456 rooms provide refrigerators, coffee makers, and free bottled water. 37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Safes, phones, and ironing boards are also standard.
Guests of The Westin Cincinnati enjoy features like conference space, a business center, and express check-out. If you drive, self parking is USD 17 per night, and there's also an area shuttle. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include an ATM, a ballroom, and a gift shop.
Bathroom was dirty from previous occupant dirty soap bars in the shower the bed sheets weren’t changed they were stained and dirty and there was hair all in the bed under the covers. No sanitation at all.
Thank you for your feedback, we are pleased to hear of your positive stay!
Thank you for your feedback, we are happy you enjoyed your stay!
Beautiful and very well located hotel, kept its upscale charm of grand hotels of the past, combined with modern conveniences of the present. The Fountain Square is across the street and is visible from many of the rooms’ windows. There are many nice cafes, restaurants and shops around, and the staff are all very genuinely accommodating and courteous. This place feels like a home away from home. The Heavenly Bed of the Westin lives up to its name and will offer a thorough respite in between days of exploring, work, or any reason for the visit to this lovely area and city.
Anna, thank you for your feedback, we are happy you enjoyed your stay.
we apologize you were unhappy with your stay. Thank you for your feedback
Do not park in their parking garage if you have a big truck
Daniel, we are happy you had a good stay at the Westin Cincinnati. Thank you for taking time out of your day to leave feedback.
Thank you for leaving a rating
Great bar over Vine Street, very convenient location. Didn’t like paying for water and wi-fi. Forgot to mention at checkout that the shower backs up in Room 1319.
Hello, Anonymous We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. We apologize for any inconvenience caused by the shower drain. We can always use guest experiences and input to help us identify those little things we can provide or improve for our guests. We hope to see you again the next time you return to the Cincinnati area. Be Well. Jon Coleman General Manager
Thank you for your review, and we look forward to welcoming you back in the future! Be Well. Jon Coleman General Manager
My items was thrown away because they thought my stay was for one night only. They only offered me fifty bucks for my items
Dear Anonymous, We apologize for your recent experience. We have addressed your comments with our Director of Housekeeping, who is terribly sorry for the inconvenience caused and will look to improve the quality of the teams' service based on your feedback. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Cincinnati. Be Well. Jon Coleman General Manager
WillNorman, thank you for your feedback, we have adopted many new cleaning and sanitation practices and am sorry to hear of your negative experience. Given the opportunity I am sure we will exceed your expectations in the future.