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Recent guest reviews

I liked the dining area, but my rooms shower constantly fluctuated between hot & cold, scalding my family member & myself. The heat dial wouldn’t go past 67 and there were people outside of my room in the hallway 2am in the morning conversing loudly by the elevator..which woke us up out of our sleep. I went to speak to the staff after I woke up in the morning, but was asked why didn’t I come down stairs at 2 to 3am in the morning or confront the other guests in the hallway about the noise. I was shocked and appalled.

Great location near the lake, RnR Hall of Fame, and Science Center.

Nothing really stood out. Some staff was friendly some staff were terrible. Room was ok nothing to write home about.

Excellent staff in all respects. Clean and quiet room. Valet services were quite good.

Decent but can be improved, comforter had all sorts of stains.

Although pricey i was impressed with hotel and service provided. Parking $35

very nice property. inept valet that was clearly understaffed. cleveland has some great food for such a grimy city

Very poor Wi-Fi connection - they could not fix. Housekeeping did not clean room. We had to get someone to bring us shampoo, body wash and clean towels. Asked to speak to manager several times and no one contacted us Hallway carpet looked like it had not been vacuumed in quite a while and trash left out in hall for most of the day.

Location is great and the Urban Steakhouse in the lobby is amazing for breakfast, lunch or dinner.

Closeto the Rock Hall, somewhat close to the baseball stadium. Service was not as good as I would have expected for a Westin, they did not hold doors for us, no free WiFi.

Overall, I would say that this hotel is nice. The restaurant next door is pretty good, the staff is nice, and the location is also nice. I really enjoyed how comfortable the bed was, and the style of the room. Room service is also a plus in my book. I thought the food was really good. For a 4-Star however, it's not the cleanest. It's clean to the naked eye, but if you're fussy about little details regarding cleanliness, you might be happy somewhere else.

Very polite staff right from check in to check out. Beautiful room Just a walk away from all the fun downtown Loved it!

Great location with a great view of the lake. Walking distance to the pier, casino a several restaurants and bars. Staff was grief and efficient.

Great stay. Excellent location and very helpful staff

Good location, but could use more restaurants close enough to get to in cold weather.

Saint Clair Ave Ne Cleveland OH

Hotel highlights

  • Walking distance to Rock and Roll Hall of Fame and Rocket Mortgage FieldHouse
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown Cleveland, The Westin Cleveland Downtown is within a 10-minute walk of popular sights such as Cleveland Convention Center and Rock and Roll Hall of Fame. This 484-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and a 24-hour fitness center.


Dining

Enjoy a bite to eat at the hotel's steakhouse, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 7:00 AM to 11:00 AM and on weekends from 8:00 AM to 1:00 PM.


Rooms

All of The Westin Cleveland Downtown's 484 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect WiFi and 46-inch LCD TVs. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with down comforters ensure a restful night. Free weekday newspapers, free bottled water, and safes are also standard.


Property features

Guests of The Westin Cleveland Downtown enjoy a 24-hour fitness center, free WiFi in public areas, and conference space. Valet parking is offered for USD 39 per night. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a business center, free newspapers, and wedding services.

Room options

Room, 1 King Bed

1 King Bed | Sleeps 3

Club Room, 1 King Bed, Lake View

1 King Bed | Sleeps 3

Room, 1 King Bed, View

1 King Bed | Sleeps 3

Club Room, 2 Queen Beds, Lake View

2 Queen Beds | Sleeps 4

Guest reviews for The Westin Cleveland Downtown

Everyone (19) Couples (11) Family (3) Other (2) Friends (1)
2
Family Partner Couples Business Business

I liked the dining area, but my rooms shower constantly fluctuated between hot & cold, scalding my family member & myself. The heat dial wouldn’t go past 67 and there were people outside of my room in the hallway 2am in the morning conversing loudly by the elevator..which woke us up out of our sleep. I went to speak to the staff after I woke up in the morning, but was asked why didn’t I come down stairs at 2 to 3am in the morning or confront the other guests in the hallway about the noise. I was shocked and appalled.

By on Jan 6, 2020

4
Partner Couples

Great location near the lake, RnR Hall of Fame, and Science Center.

By on Dec 30, 2019

1
Friends

Nothing really stood out. Some staff was friendly some staff were terrible. Room was ok nothing to write home about.

By on Nov 24, 2019

4
Everyone

By on Sep 15, 2019

Review comment responded on Sep 16, 2019

Thank you for staying with us! We appreciate your feedback and hope to see you again soon!

5
Partner Couples

Excellent staff in all respects. Clean and quiet room. Valet services were quite good.

By on Aug 6, 2019

Review comment responded on Aug 7, 2019

Thank you for staying with us! We appreciate your feedback and hope to see you again soon!

5
Family with small children

Decent but can be improved, comforter had all sorts of stains.

By on Apr 20, 2019

Review comment responded on Apr 22, 2019

Thank you for staying with us! We appreciate your feedback and will be working hard to address the points you have mentioned.

5
Family

Although pricey i was impressed with hotel and service provided. Parking $35

By on Apr 2, 2019

Review comment responded on Apr 17, 2019

Thank you for staying with us! We appreciate your feedback and hope to see you again soon.

5
Everyone

By on Apr 2, 2019

Review comment responded on Apr 17, 2019

Thank you for staying with us. We appreciate your feedback and hope to see you again soon!

4
Partner Couples

very nice property. inept valet that was clearly understaffed. cleveland has some great food for such a grimy city

By on Mar 15, 2019

Review comment responded on Mar 18, 2019

Thank you for your feedback! Our team is working hard to address the valet experience you have mentioned. We hope to see you again in our beautiful city.

2
Partner Couples

Very poor Wi-Fi connection - they could not fix. Housekeeping did not clean room. We had to get someone to bring us shampoo, body wash and clean towels. Asked to speak to manager several times and no one contacted us Hallway carpet looked like it had not been vacuumed in quite a while and trash left out in hall for most of the day.

By on Mar 6, 2019

Review comment responded on Mar 7, 2019

Thank you for staying with us. We appreciate all reviews. We will be working with our teams to address the issues you experienced while in house with us.

The Westin Cleveland Downtown

777 Saint Clair Ave Ne, Cleveland, OH 44114
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