The area was nice, the
Kim at the front desk was wonderful - excellent customer experience. The hotel was dated, marginally clean. The restaurant was way below average - crab cakes inedible.
The property was great.
Staff were all very nice & helpful. Everything was clean from the lobby to the room. The valet staff were very courteous also! Great place to stay in a great location to the city!
View of Lake Erie from room was nice, short walk to rock n roll hall of fame and lake front
40 a day to park the car was a bit much
$39 Valet is pretty steep for guests staying on property
Quick check in and staff was very friendly! Room was great with nice view of the lake. Clean room and comfortable bed.
Great Hotel in downtown Cleveland. Walking distance to the Rock and Roll hall of fame and most restaurants. pet friendly
Great location. Loved walking downtown, especially Gateway area.
Honestly it was fine, and I suspect some of what I missed was due to COVID, but it wasn't the Westin experience I expected.
It was quiet and I loved it
Everything was nice. Except everything being closed.
From the parking to the rooms. Will never stay there again
Hard to judge a hotel on amenities at this time. The Westin is a nice, though not fantastic hotel, but in this age of COVID there just aren't the services you would usually expect. The valet guys lacked personality as well.
What a nice stay; Pure luxury. Such a great location & really enjoyed Urban Farmer.
Located in Downtown Cleveland, The Westin Cleveland Downtown is within a 10-minute walk of popular sights such as Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame. This 484-room, 4-star hotel welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.
Guests can expect free WiFi and 46-inch LCD TVs. Pillowtop beds sport down comforters and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, safes, and phones are also standard. Housekeeping is available on request.
Guests of The Westin Cleveland Downtown enjoy a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is offered for USD 39 per night. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a business center, free newspapers, and a gift shop.
The area was nice, the
Kim at the front desk was wonderful - excellent customer experience. The hotel was dated, marginally clean. The restaurant was way below average - crab cakes inedible.
Thank you for taking the time to share your honest feedback. We hope to host you again in the future!
The property was great.
Thank you for your feedback. We hope to host you again in the future!
Staff were all very nice & helpful. Everything was clean from the lobby to the room. The valet staff were very courteous also! Great place to stay in a great location to the city!
Thank you for the kind words Alicia! We hope to see you again!
View of Lake Erie from room was nice, short walk to rock n roll hall of fame and lake front
Thank you for taking the time to share your honest feedback. We hope to host you again in the future!
40 a day to park the car was a bit much
Thank you for taking the time to share your feedback. I would like to apologize that we fell short of your expectations.
$39 Valet is pretty steep for guests staying on property
Thank you for taking the time to give us your feedback. We hope to see you again in the future!
Quick check in and staff was very friendly! Room was great with nice view of the lake. Clean room and comfortable bed.
Thank you for taking the time to give us your feedback. We hope to see you again in the future!
Great Hotel in downtown Cleveland. Walking distance to the Rock and Roll hall of fame and most restaurants. pet friendly
Thank you for the feedback! We appreciate it! We hope to host you again in the future!
Great location. Loved walking downtown, especially Gateway area.
Thank you for sharing your feedback with us. We hope to see you again in the future!
Thank you for your feedback. We hope to host you again in the future!