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The Westin Cleveland Downtown

4.0 out of 5.0

Recent guest reviews

Great hotel in the heart of downtown. Room was never cleaned on the first day, was leaving the next, but wouldve been nice to have a clean room. Otherwise, great hotel.

With crowds inside and out hotel staff managed security, comfort and CS with great finesse!

Was traveling to cleveland for daughters cheer comp. Travel company for comp booked us in comfort Inn since it was across street from cleveland state. When I looked up that hotel it was rated very poor and confirmed by others who actually stayed there. So made a last min change to Westin. Was so surprised by the service!!! Room was Very clean and staff went out of their was to help you.

Everything was great clean, modern. Only downside was, for the $$-no free wifi or even continental breakfast. But, great hotel otherwise.

The disastrous valet parking ruins the entire hotel. With, zero options for self parking, they really need to figure out how to make this process work more smoothly. We had to pay $30 for the privilege, and when we left, we had to go find our own car or otherwise wait close to an hour. Yes, it's a nice hotel. Would I stay here again? Absolutely not.

For the money this hotel is amazing. Plenty of restaurants,bars and entertainment are within walking distance. Absolutely will stay here every time Iam in Cleveland.

Very nice hotel and in walking distance of everything downtown.

Nice hotel and great value for the price Nice hotel and great value for the price

Didn't have free wifi and had bottled water in rooms but they charged $3 each. But it was a very nice hotel and we did enjoy our stay and great location!

The room was very nice but the bar was pretty weak. I ordered a beer which was fine but my girlfriend ordered a vodka and oj. The oj was bad and at $9 that unacceptable.

newly opened, everything looks new and high quality. very warm and helpful staff. very nice location for various business and pleasures at downtown. The valet park is expensive though.

Bed was not 'heavenly' to me, but my husband liked it. It gave me a neck ache each morning. Waitstaff did a lousy job cleaning the room the first day. The second day the room was much cleaner, but the thermostat was turned down to 60 degrees (we left it on 73 degrees). There are no vending machines for when the munch-bug hits.

I personally really enjoyed the elegance of this hotel, its interior design, the trays that room service came on—quite nice. Shower design was stunning. The problem I encountered during my stay was I arrived on a Friday at 5:00PM and had to be somewhere ASAP. Check in was at 3:00PM. Despite reserving a room the day prior, no rooms were available at 5:00. The staff took my number and said that they'd call when the room was ready while I went to where I had to be. Not only did they not call, it took calling the Westin in Cincinnati to get hold of this Westin in Cleveland to get the situation resolved before I went back. Did not get into the room until 8:00PM. Very inconvenient. Westin at least offered to pay for the $20 parking/valet fee. Jumping on WiFi was a mistake as I did not appreciate the $12.95 internet access fee. Such nickel and diming is beneath this hotel. Other than this mix up, I would certainly stay again.

777 Saint Clair Ave Ne Cleveland OH

Hotel highlights

  • Walking distance to Rock and Roll Hall of Fame and Great Lakes Science Center
  • Onsite dining
  • Fitness center
  • WiFi in rooms and public areas (fees apply)

Located in Downtown Cleveland, The Westin Cleveland Downtown is within a 10-minute walk of popular sights such as Cleveland Convention Center and Rock and Roll Hall of Fame. This 4-star hotel has 484 rooms and welcomes guests with a restaurant, a fitness center, and a conference center. Centrally located in Cleveland, the hotel is also a short walk from Great Lakes Science Center and FirstEnergy Stadium.


Dining

Sit down for a leisurely bite to eat at the onsite steakhouse, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

All 484 air-conditioned rooms feature refrigerators, coffee makers, and free newspapers. Guests can expect WiFi and 46-inch LCD TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, ironing boards, and desks are also available.


Property features

Renovated in 2014, The Westin Cleveland Downtown offers a fitness center, WiFi in public areas, and 17 meeting rooms. Valet parking is available for USD 30 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a business center, and a computer station.

Room options

Room, Corner

Queen 2 | Sleeps 4

Club Room, 1 King Bed, Lake View

King 1 | Sleeps 3

Traditional Room, 1 King Bed

King 1 | Sleeps 3

Club Room, Lake View

Queen 2 | Sleeps 4

Guest reviews for The Westin Cleveland Downtown

Everyone (3) Couples (6) Family (1) Other (2) Friends (1)
5

a little cleaning would've been nice

Everyone

Great hotel in the heart of downtown. Room was never cleaned on the first day, was leaving the next, but wouldve been nice to have a clean room. Otherwise, great hotel.

By , from ny on Jun 29, 2017

5

hotel managed sell-out cavs crowd like champs!

Everyone

With crowds inside and out hotel staff managed security, comfort and CS with great finesse!

By , from Ohio on Jun 29, 2016

5

hotel for cheerleading competition

Everyone

Was traveling to cleveland for daughters cheer comp. Travel company for comp booked us in comfort Inn since it was across street from cleveland state. When I looked up that hotel it was rated very poor and confirmed by others who actually stayed there. So made a last min change to Westin. Was so surprised by the service!!! Room was Very clean and staff went out of their was to help you.

By on Feb 29, 2016

5

came in town for a show

Singles

Everything was great clean, modern. Only downside was, for the $$-no free wifi or even continental breakfast. But, great hotel otherwise.

By on Oct 28, 2015

3

nice, but poorly ran.

Couples

The disastrous valet parking ruins the entire hotel. With, zero options for self parking, they really need to figure out how to make this process work more smoothly. We had to pay $30 for the privilege, and when we left, we had to go find our own car or otherwise wait close to an hour. Yes, it's a nice hotel. Would I stay here again? Absolutely not.

By on Oct 12, 2015

5

great place to stay

Couples

For the money this hotel is amazing. Plenty of restaurants,bars and entertainment are within walking distance. Absolutely will stay here every time Iam in Cleveland.

By on Jul 21, 2015

5

good trip

GetawayWithFriends

Very nice hotel and in walking distance of everything downtown.

By on Jun 17, 2015

5

great stay

Couples

Nice hotel and great value for the price Nice hotel and great value for the price

By on Jun 2, 2015

5

i love lucy play

Couples

Didn't have free wifi and had bottled water in rooms but they charged $3 each. But it was a very nice hotel and we did enjoy our stay and great location!

By on May 25, 2015

3

good room, bad bar

Couples

The room was very nice but the bar was pretty weak. I ordered a beer which was fine but my girlfriend ordered a vodka and oj. The oj was bad and at $9 that unacceptable.

By on Oct 20, 2014