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Recent guest reviews

It was quiet and I loved it

Everything was nice. Except everything being closed.

From the parking to the rooms. Will never stay there again

Hard to judge a hotel on amenities at this time. The Westin is a nice, though not fantastic hotel, but in this age of COVID there just aren't the services you would usually expect. The valet guys lacked personality as well.

What a nice stay; Pure luxury. Such a great location & really enjoyed Urban Farmer.

Not upto westin standards. Very poor maintenance and no proper response from staff.

I liked the dining area, but my rooms shower constantly fluctuated between hot & cold, scalding my family member & myself. The heat dial wouldn’t go past 67 and there were people outside of my room in the hallway 2am in the morning conversing loudly by the elevator..which woke us up out of our sleep. I went to speak to the staff after I woke up in the morning, but was asked why didn’t I come down stairs at 2 to 3am in the morning or confront the other guests in the hallway about the noise. I was shocked and appalled.

Great location near the lake, RnR Hall of Fame, and Science Center.

Nothing really stood out. Some staff was friendly some staff were terrible. Room was ok nothing to write home about.

Excellent staff in all respects. Clean and quiet room. Valet services were quite good.

Decent but can be improved, comforter had all sorts of stains.

Although pricey i was impressed with hotel and service provided. Parking $35

very nice property. inept valet that was clearly understaffed. cleveland has some great food for such a grimy city

Very poor Wi-Fi connection - they could not fix. Housekeeping did not clean room. We had to get someone to bring us shampoo, body wash and clean towels. Asked to speak to manager several times and no one contacted us Hallway carpet looked like it had not been vacuumed in quite a while and trash left out in hall for most of the day.

Saint Clair Ave Ne Cleveland OH

Hotel highlights

  • Walking distance to Rock and Roll Hall of Fame and JACK Cleveland Casino
  • Free WiFi in rooms and public areas
  • 24-hour fitness center
  • Business center

Located in Downtown Cleveland, The Westin Cleveland Downtown is within a 10-minute walk of popular sights such as Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame. This 484-room, 4-star hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and a business center.


Rooms

All of The Westin Cleveland Downtown's 484 rooms are air-conditioned and have an array of amenities, including free weekday newspapers, safes, and phones. Guests can expect free WiFi and 46-inch LCD TVs. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with down comforters ensure a restful night. Ironing boards and desks are also standard.


Property features

Guests of The Westin Cleveland Downtown enjoy a 24-hour fitness center, free WiFi in public areas, and conference space. Valet parking is offered for USD 39 per night. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a business center, free newspapers, and a gift shop.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 2 Queen Beds, Non Smoking, Lake View

2 Queen Beds | Sleeps 4

Junior Suite, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Guest reviews for The Westin Cleveland Downtown

Everyone (19) Couples (8) Family (4)
4
Everyone

It was quiet and I loved it

By on Apr 4, 2021

Review comment responded on Apr 5, 2021

We are glad to hear that you enjoyed your recent stay with us! We hope to see you again soon!

5
Partner Couples

Everything was nice. Except everything being closed.

By on Dec 18, 2020

Review comment responded on Dec 18, 2020

Good Morning - thank you for your feedback! I sincerely apologize that our outlets being currently suspended negatively impacted your stay, but am glad that you enjoyed your time with us overall. I hope we are offered the opportunity to host you again in the future!

1
Partner Couples

From the parking to the rooms. Will never stay there again

By , from Ontario, California on Sep 29, 2020

Review comment responded on Sep 29, 2020

Good Morning - Thank you for taking the time to provide your candid feedback. It is disappointing as a leader to hear that we fell short of your expectations during your stay. I hope that you offer us the opportunity to host you again in the future and get it right.

4
Family

Hard to judge a hotel on amenities at this time. The Westin is a nice, though not fantastic hotel, but in this age of COVID there just aren't the services you would usually expect. The valet guys lacked personality as well.

By , from Medina, OH on Aug 31, 2020

Review comment responded on Sep 2, 2020

Dear Schirmco, Thank you for taking the time to provide feedback about your recent stay at The Westin Cleveland Downtown! Your comments have been shared with the property's management team as their goal is to be a FANTASTIC hotel- even during COVID-19. Thank you for your business and we hope that you will consider returning to the Westin Cleveland one day soon!

5
Family

What a nice stay; Pure luxury. Such a great location & really enjoyed Urban Farmer.

By , from Eastlake, OH on Jul 9, 2020

Review comment responded on Aug 26, 2020

Thank you for staying at The Cleveland Westin Downtown! We appreciate your business and look forward to your next visit!

5
Everyone

By on May 29, 2020

Review comment responded on May 30, 2020

Thanks for your feedback and staying with us. We hope to welcome you back again!

2
Partner Couples Business Business

Not upto westin standards. Very poor maintenance and no proper response from staff.

By on Feb 2, 2020

2
Family Partner Couples Business Business

I liked the dining area, but my rooms shower constantly fluctuated between hot & cold, scalding my family member & myself. The heat dial wouldn’t go past 67 and there were people outside of my room in the hallway 2am in the morning conversing loudly by the elevator..which woke us up out of our sleep. I went to speak to the staff after I woke up in the morning, but was asked why didn’t I come down stairs at 2 to 3am in the morning or confront the other guests in the hallway about the noise. I was shocked and appalled.

By on Jan 6, 2020

4
Partner Couples

Great location near the lake, RnR Hall of Fame, and Science Center.

By on Dec 30, 2019

1
Friends

Nothing really stood out. Some staff was friendly some staff were terrible. Room was ok nothing to write home about.

By on Nov 24, 2019

The Westin Cleveland Downtown

777 Saint Clair Ave Ne, Cleveland, OH 44114
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