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Recent guest reviews

The area was nice, the

Kim at the front desk was wonderful - excellent customer experience. The hotel was dated, marginally clean. The restaurant was way below average - crab cakes inedible.

The property was great.

Staff were all very nice & helpful. Everything was clean from the lobby to the room. The valet staff were very courteous also! Great place to stay in a great location to the city!

View of Lake Erie from room was nice, short walk to rock n roll hall of fame and lake front

40 a day to park the car was a bit much

$39 Valet is pretty steep for guests staying on property

Quick check in and staff was very friendly! Room was great with nice view of the lake. Clean room and comfortable bed.

Great Hotel in downtown Cleveland. Walking distance to the Rock and Roll hall of fame and most restaurants. pet friendly

Great location. Loved walking downtown, especially Gateway area.

Honestly it was fine, and I suspect some of what I missed was due to COVID, but it wasn't the Westin experience I expected.

It was quiet and I loved it

Everything was nice. Except everything being closed.

From the parking to the rooms. Will never stay there again

Hard to judge a hotel on amenities at this time. The Westin is a nice, though not fantastic hotel, but in this age of COVID there just aren't the services you would usually expect. The valet guys lacked personality as well.

What a nice stay; Pure luxury. Such a great location & really enjoyed Urban Farmer.

Saint Clair Ave Ne Cleveland OH

Hotel highlights

  • Walking distance to Rock and Roll Hall of Fame and FirstEnergy Stadium
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown Cleveland, The Westin Cleveland Downtown is within a 10-minute walk of popular sights such as Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame. This 484-room, 4-star hotel welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.


Rooms

Guests can expect free WiFi and 46-inch LCD TVs. Pillowtop beds sport down comforters and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, safes, and phones are also standard. Housekeeping is available on request.


Property features

Guests of The Westin Cleveland Downtown enjoy a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is offered for USD 39 per night. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a business center, free newspapers, and a gift shop.

Room options

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Junior Suite, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Suite, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 4

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for The Westin Cleveland Downtown

Everyone (24) Couples (13) Family (8)
5
Everyone

The area was nice, the

By on Jun 5, 2022

Review comment responded on Jun 9, 2022

Thank you for your feedback. We hope to host you again in the future!

3
Family

Kim at the front desk was wonderful - excellent customer experience. The hotel was dated, marginally clean. The restaurant was way below average - crab cakes inedible.

By on May 29, 2022

Review comment responded on Jun 21, 2022

Thank you for taking the time to share your honest feedback. We hope to host you again in the future!

5
Family

The property was great.

By on May 19, 2022

Review comment responded on Jun 21, 2022

Thank you for your feedback. We hope to host you again in the future!

5
Partner Couples

Staff were all very nice & helpful. Everything was clean from the lobby to the room. The valet staff were very courteous also! Great place to stay in a great location to the city!

By on May 10, 2022

Review comment responded on May 10, 2022

Thank you for the kind words Alicia! We hope to see you again!

4
Partner Couples

View of Lake Erie from room was nice, short walk to rock n roll hall of fame and lake front

By , from Barnstable on Apr 12, 2022

Review comment responded on Apr 14, 2022

Thank you for taking the time to share your honest feedback. We hope to host you again in the future!

3
Family

40 a day to park the car was a bit much

By on Nov 28, 2021

Review comment responded on Dec 9, 2021

Thank you for taking the time to share your feedback. I would like to apologize that we fell short of your expectations.

5
Partner Couples

$39 Valet is pretty steep for guests staying on property

By on Sep 27, 2021

Review comment responded on Sep 29, 2021

Thank you for taking the time to give us your feedback. We hope to see you again in the future!

5
Partner Couples

Quick check in and staff was very friendly! Room was great with nice view of the lake. Clean room and comfortable bed.

By , from Brighton on Sep 24, 2021

Review comment responded on Sep 29, 2021

Thank you for taking the time to give us your feedback. We hope to see you again in the future!

4
Partner Couples

Great Hotel in downtown Cleveland. Walking distance to the Rock and Roll hall of fame and most restaurants. pet friendly

By on Jul 13, 2021

Review comment responded on Jul 14, 2021

Thank you for the feedback! We appreciate it! We hope to host you again in the future!

5
Family

Great location. Loved walking downtown, especially Gateway area.

By on Jun 11, 2021

Review comment responded on Jun 11, 2021

Thank you for sharing your feedback with us. We hope to see you again in the future!

The Westin Cleveland Downtown

777 Saint Clair Ave Ne, Cleveland, OH 44114
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