The room is very big and spacious. The bar in the lobby served good healthy drinks. The breakfast was amazing. I do wish the indoor pool was bigger but that’s a minor non issue
I enjoy the breakfast buffet. The free drinks and appetizers are a really nice touch.
Cancelled the room due to the room not being ready when i cbeckd in and now thier are telling me i cant get a refund when i didnt even step into the damn room. Embassy suites airport is a rip off
Overall just great. Late check in was easy. Staff was great. Maybe the sausage at breakfast was a bit, less tasty than the bacon... but it was a solid 9 out of 10 overall hotel experience.
2nd time here in 3 months and we love it! Will def be coming back
the bed was too hard the air conditioner didn't work in my room nor did the phones. This was a non-smoking hotel but ther third floor had a smoke fest. There were cigarette butts in the hallway people sleeping in the hallway Saturday night was a complete zoo
Over all great hotel and staff. Great breakfast, very convenient to airport, and stores.
It was a great hotel. The only issue was our room keycards stopped working a hour and a half before check out time. So after loading our vehicle we couldn’t get back in, we had to walk around the building to the front.
We have a large family! 5 kids - 9, 6, 4, 2, and 1. This is the first trip we’ve taken everyone so I was a little stressed. We picked the PERFECT place to stay. The suite was a perfect size. Hotel was VERY clean and the staff was super friendly - the housekeeping staff, the staff at breakfast and happy hour. But the best was- I believe he was a manager- Saturday night (I’m so sorry I didn’t get his name) There was some parking confusion with a large party and nowhere to park when we were coming back from a cheer competition downtown at almost 10pm. The manager came out and moved his own car for us to park in his space. I was very appreciative! The location is perfectly placed a short distance from downtown and Easton Town Center - both places we were visiting.
The staff was pleasant and the property was clean. The full complimentary breakfast offered in the morning was great and the people running it were kind and helpful.
The room was very nice and clean. Staff was welcoming. Would stay again
The Guy at the front desk his name is Zee ..is amazing he went above and beyond..thank you .
When I checked into the hotel I didn’t have the correct name at that time. I didn’t realize my name change from my recent marriage hadn’t been changed in Orbitz when I booked my room. The guy who checked me in was not understanding and refused to help me any further to sort out the mistake. He didn’t want to hear my confirmation information nor did he want to see the info that I had from orbitz site. He told me to call orbitz and figured it out because the hotel was booked and he couldn’t help me. I realize it was my mistake and I owned up to that but his customer service was terrible. I felt belittled because he raised his voice and me and cut me off every time I tried to explain my situation. I was alone at the desk with my son standing behind me a bit but because of the way he spoke to me, my son came up to me to ask if everything was ok. I reported the situation later to another customer service rep because my husband insisted and I have another number to call to speak to GM. There were other customers that complained and traded stories with me about the guy that same day. He was not a nice person at all
We’ve stayed here dozens of times for the convenience of the airport. The check in staff is not friendly or welcoming. The restaurant disappoints ea h time we eat here. A $35 filet in Ohio should not look and taste like a Salzbury steak frozen dinner. (Gravy covered filet) Our room was just half way remodeled and left dirty with little supplies. Shower sprayed all over the bath tiles causing safety issues. When these were discussed with the front desk, they simply relied “ok, I’ll let someone’s know “.
Located in Northeast Columbus, Embassy Suites Columbus-Airport is 2.1 mi (3.4 km) from Ohio Governor's Residence and Heritage Garden and within a 5-minute drive of Creekside Gahanna. This 3.5-star hotel has 198 guestrooms and offers an indoor pool, free self parking, and a free airport shuttle.
Free cooked-to-order breakfast is served each morning from 6:30 AM to 9:30 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.
The 198 air-conditioned accommodations afford space to spread out with a separate bedroom and sitting areas. Guests can expect WiFi, wired Internet, and 42-inch LCD TVs with digital channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.
At Embassy Suites Columbus-Airport, guests enjoy an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle at scheduled times. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and a computer station.
The room is very big and spacious. The bar in the lobby served good healthy drinks. The breakfast was amazing. I do wish the indoor pool was bigger but that’s a minor non issue
I enjoy the breakfast buffet. The free drinks and appetizers are a really nice touch.
Hi, Thanks for taking a moment to provide feedback on your recent stay! We're thrilled to hear that you enjoyed our cooked-to-order breakfast and evening reception! We hope to see you next time your travels bring you to Columbus.
Thank you for your response and sorry we could not meet your expectations.
Cancelled the room due to the room not being ready when i cbeckd in and now thier are telling me i cant get a refund when i didnt even step into the damn room. Embassy suites airport is a rip off
Overall just great. Late check in was easy. Staff was great. Maybe the sausage at breakfast was a bit, less tasty than the bacon... but it was a solid 9 out of 10 overall hotel experience.
2nd time here in 3 months and we love it! Will def be coming back
the bed was too hard the air conditioner didn't work in my room nor did the phones. This was a non-smoking hotel but ther third floor had a smoke fest. There were cigarette butts in the hallway people sleeping in the hallway Saturday night was a complete zoo
Over all great hotel and staff. Great breakfast, very convenient to airport, and stores.
Thank you so much and take care.
It was a great hotel. The only issue was our room keycards stopped working a hour and a half before check out time. So after loading our vehicle we couldn’t get back in, we had to walk around the building to the front.
Thank you for sharing your experience with us. We are very sorry that you experienced trouble with your room key which is not typical. We hope you will stay with us in the future. Take care.
Carron, Thanks for taking a moment to provide feedback on your recent stay with us. We're so happy to hear that you enjoyed your stay! I'll make sure to share your comments with the rest of our food and beverage team. Come stay again soon!