When I arrived nobody was at the front desk. After 15 minutes I called the the number Orbitz provided. The phone was sitting on the front desk and just kept ringing. After 30 minutes another customer went behind the desk to the back room and found the only employee in the facility passed out holding a bottle of Jack Daniels. I called the number for reservations and got someone from corporate on the phone. They asked me what to do. One of the other customers that were waiting finally helped the drunk employee stagger to the front desk. He was able to check us in. It is advisable to stay away from this place.
This was an awesome reprieve while driving cross country. I don’t have any need to visit Columbus again, but if I did, I would come back. The hotel is conveniently located to the interstate as well as so many restaurants and shopping. Bruce at the front desk was great - friendly, informative, and helpful. Offered complimentary waters at check in, upgraded our room, and let us know about to go breakfast bags for the morning (which is an amazing resource during Covid for hotels to better serve guests). The room itself was clean, spacious and the bed was comfortable. The hotel was quiet and well lit in the parking lot. The only note was the AC in our room was a little noisy during the night turning on and off.
Good experience Nice ambiance Excellent staff Good kitchen Great attitude Will stay again
Slowest elevators ever. Ice Machine broken on 4th floor Light bulb out over door as you enter room No one ever at the front desk? Service staff in bar very friendly and helpful
So....a myriad of small “wrongs “ occurred with the largest being that I was given an occupied room. The lobby is remodeled and the rest is NOT. Not yet. But, I want to mention the manger Chris and front desk staff Brad and another gentleman I encountered were ABSOLUTELY AMAZING. They truly wanted to make everything right and these young guys have a big future in the hospitality industry. I was super impressed with them. So, after the remodel, I will visit them again.
The staff was welcoming and friendly- the facilities were horrible! The room smelled and was in poor condition. The mattress was ripped at the seams and the faucets in the bathroom were lose from the wall. The night we arrived the hotel was down an elevator and by the next night both elevators were broken- we were on the 3rd floor and had to take the stairs coming and going from the property. This would have not been a big deal except we have children and multiple bags because we were in for a soccer tournament. The night clerk was so attentive and said he was going to ask for a refund for our room that night but I haven’t seen that reflected in our account yet.
staff was really friendly felt very welcomed and was very clean!
Didn’t honor my reservation. Had yo ho to another sister location. Was given room across from elevator so the loud sounds of loud customers were almost as annoying as the aircraft arriving ‘ departing all night. Will think twice using Orbitz again if I can not get what I was promised.
This is the place to stay if you want to stay adjacent to the highway in a boring office park surrounded by strip malls.
The road noise in room 208 was significant but the mattress was made of clouds! Kind staff.
Staff was great. Overall a good experience..very clean hotel
It was a nice hotel, and a good distance to downtown Columbus. Loved the area in which it’s located
Great location and great stay!! Hotel was a very short drive to Polaris shopping center numerous restaurants and bars. Hotel was clean and staff was so friendly and accommodating to us. The room was clean and spacious and was everything that we expected considering the price and Hotel brand.
Located in Polaris, Four Points by Sheraton Columbus-Polaris is within a mile (2 km) of popular sights such as Magic Mountain Fun Center and Polaris Fashion Place. This 100-room, 3-star hotel has a 24-hour fitness center along with free in-room WiFi and free self parking.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
Four Points by Sheraton Columbus-Polaris's 100 air-conditioned rooms provide coffee makers, free weekday newspapers, and free local calls. Guests can expect free WiFi and 42-inch flat-screen TVs with digital channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include free bottled water, safes, and ironing boards.
Four Points by Sheraton Columbus-Polaris features a 24-hour fitness center, free WiFi in public areas, and conference space. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and tours or tickets. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.
When I arrived nobody was at the front desk. After 15 minutes I called the the number Orbitz provided. The phone was sitting on the front desk and just kept ringing. After 30 minutes another customer went behind the desk to the back room and found the only employee in the facility passed out holding a bottle of Jack Daniels. I called the number for reservations and got someone from corporate on the phone. They asked me what to do. One of the other customers that were waiting finally helped the drunk employee stagger to the front desk. He was able to check us in. It is advisable to stay away from this place.
This was an awesome reprieve while driving cross country. I don’t have any need to visit Columbus again, but if I did, I would come back. The hotel is conveniently located to the interstate as well as so many restaurants and shopping. Bruce at the front desk was great - friendly, informative, and helpful. Offered complimentary waters at check in, upgraded our room, and let us know about to go breakfast bags for the morning (which is an amazing resource during Covid for hotels to better serve guests). The room itself was clean, spacious and the bed was comfortable. The hotel was quiet and well lit in the parking lot. The only note was the AC in our room was a little noisy during the night turning on and off.
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future. We appreciate your comments and will share them with our team.
Thank you for rating us. We are sorry we fell below your standard. You are welcome to reach out to us at anytime to further discuss.
Good experience Nice ambiance Excellent staff Good kitchen Great attitude Will stay again
Thank you for your perfect rating. It was a pleasure to serve you and we look forward to hosting you again when you return in the future.
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.
Slowest elevators ever. Ice Machine broken on 4th floor Light bulb out over door as you enter room No one ever at the front desk? Service staff in bar very friendly and helpful
Thank you for your rating and review. We appreciate your comments and will pass along to our team leaders. We enjoyed serving you and hope to see you again in the future.
So....a myriad of small “wrongs “ occurred with the largest being that I was given an occupied room. The lobby is remodeled and the rest is NOT. Not yet. But, I want to mention the manger Chris and front desk staff Brad and another gentleman I encountered were ABSOLUTELY AMAZING. They truly wanted to make everything right and these young guys have a big future in the hospitality industry. I was super impressed with them. So, after the remodel, I will visit them again.
Thank you for leaving a rating and review. It was a pleasure to serve you and I am happy to know our staff took care of things for you. We are excited about our renovation and look forward to your return.
The staff was welcoming and friendly- the facilities were horrible! The room smelled and was in poor condition. The mattress was ripped at the seams and the faucets in the bathroom were lose from the wall. The night we arrived the hotel was down an elevator and by the next night both elevators were broken- we were on the 3rd floor and had to take the stairs coming and going from the property. This would have not been a big deal except we have children and multiple bags because we were in for a soccer tournament. The night clerk was so attentive and said he was going to ask for a refund for our room that night but I haven’t seen that reflected in our account yet.
Thank you for your rating and review. We apologize for the issues you experienced during your stay with us. Your comments will be passed along for management. We appreciate your comments and hope you will stay with us again in the future when you are back in our area. Feel free to reach out to us to further discuss.
staff was really friendly felt very welcomed and was very clean!
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again when your travels bring you back to our area.
Thank you for your rating and review. We are very disappointed to hear of the problems that transpired during your stay. Please contact us to further discuss.