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Four Points by Sheraton Columbus-Polaris

3.0 out of 5.0

Recent guest reviews

My family and I stayed here for a visit to the Ohio State Spring Game 4/14/18. We checked in early Friday, which was great. The room rate was $179 and didn’t include breakfast. I think with a rate that high breakfast should be included. The beds were comfortable, but the first night my husband found a live bug crawling in the bed. The floors were dirty with stains. They definitely needed to run the sweeper behind all furniture in the room. The toilet seat slid every time we sat on it. More towel bars are needed to hang wet towels on in the bathroom. Upon waking this morning the ceiling was falling down along the seam of the dry wall.( see pictures)The desk below and our items on it were soaking wet. Dry wall fell on the floor and desk. The windows had condensation in them and mold around them upon closer inspection. We called the front desk to report it, she didn’t seem too concerned about it. We were going to take our time leaving, but decided it wasn’t safe to stay in the room since the ceiling was falling more and more while we were packing up. My husband talked to the manager about all our complaints and we were comped our whole stay, but no apologies were given. We won’t be staying at a Sheraton again.

I was not impressed about anything about this hotel, I got a good deal on Priceline thankfully because I would not want to pay much for this hotel, I would not return here, room was old and showed a lot of wear, I just really didn't like anything about it

Although we only stayed here for one night, it was a great stay. We found this hotel because of TMobile Tuesday’s discount thru the Hotel Storm website. We were given a 40 dollar discount, so the total came up to 76 dollars, which in my opinion was a great price. My Bed was extremely comfortable and my room was nice and clean. A very pleasant stay, in a great location. Two thumbs up to Brandon ( I believe this was his name). He was working the front desk and he was very hospitable. He also gave us a tip of a club to visit (The Avalon), which we decided to visit and had a ball, I’m so glad we went. The Bar Tender, who’s name I can’t remember, was pretty cool as well. Be informed that there’s no pool and that there’s a 50 dollar charge for incidentals, which of course you get back once you check out. The breakfast also cost 11 dollars.

I wanted to get away and enjoy a weekend free of stress. This was the BEST time of my life staying here. Don was super awesome at his job, made us laugh and have a great stay. I will always come back and know I will have a fun stress free weekend and will be back soon. Don I want to thank you again for making my weekend fun and enjoyable.

Having been in brand management and marketing outside of hospitality, how you treat your audience matters. From check-in to check-out with Brandon and Don to Terra at the bar - always smiles, always willing to help you navigate local dining, drinking etc options. Love SPG. Love the Columus Sheraton 4-points on Pulsar Place near Westerville.

I stayed at this hotel for business and the entire team was top notch. Room was clean and staff was awesome. Don and the team kept the facilities open late Sunday night after closure to ensure business requirements were met.

The bar is great and so is the staff. I had a issue with reservation and Don was very quick to help and put me in a really nice room. Monica was a Big help with check out and also with breakfast. This place ROCKS!!

For the rate we got this was a good place to stay. Close to Polaris mall and Ikea. Great if you are a shopper. We were here for just for one night stay and had to leave early in morning but our room was clean and the two staff people we dealt with were very pleasant and helpful. Shame the do not offer free breakfast. Breakfast is available but you must pay for it. We would not hesitate to stay here again and hopefully will sometime when we are able to stay longer and do some shopping. Hotel is right off I-71 and easy to find. Several restaurants very close by including McDonalds, Steak and Shake, and Skyline Chile.

This hotel is is an accessible location and is pretty on the outside. The sofabed had no sheets provided. Holes in the bathroom towels, the dispenser for hair conditioner was empty, icemaker on our floor didn't work, one of the elevators wasn't working, but no sign indicating that. Good housekeeping would be an asset to room issues. Maintenance should be on top of repairs so things don't get excessive. The ceilings in bathroom were stained and needed repair. I would consider staying here again if some changes were made, the place still has potential with a little upkeep.

Having stayed at this property regularly for the past 5 years, I can say that it has continued to be my preferred choice whenever visiting Columbus. The property has undergone some improvements including an update to the internet/wifi system. What makes this property special, however, are the staff who always seem to offer a friendly welcome whenever I check in. Rooms are spacious. The beds are comfortable. The internet works. The location is good. There's nothing more that I could add. I highly recommend the Four Points Polaris.

8505 Pulsar Pl Columbus OH

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Polaris, Four Points by Sheraton Columbus-Polaris is within a mile (2 km) of sights such as Magic Mountain Fun Center and Polaris Fashion Place. This 3-star hotel welcomes guests with 100 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. Also nearby are Sharon Woods Park and Westerville Mini-Golf.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Four Points by Sheraton Columbus-Polaris's 100 air-conditioned rooms provide coffee makers, free weekday newspapers, and free bottled water. 42-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Other standard amenities include safes, ironing boards, and desks.

Property features

At Four Points by Sheraton Columbus-Polaris, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include 2 meeting rooms, conference space, and a business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

36.0% of guests recommend this hotel

Total of 170 reviews