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Recent guest reviews

A beautiful hotel with spacious rooms. Staff was great.

Very nice, environment/ atmosphere was amazing. Rooms are nice with plenty space....... but please get better quality toilet paper.

Beautiful property and helpful staff. We stayed in a Gallery view room which is facing a 4 floor open area. It was a nice view inside, but a bit noisy the night of a football game and no view out the windows.

Even though the location was very nice and the staff very attentive my wife and I will not return. All of the good is outweighed by one thing and that one thing is wedding receptions. Because of the open layout of the Arcade our quiet evening was interrupted by the loud music of the reception on the street level. There was no compromise and it was loud! Our suite was on the 2nd floor but we could hear the music LOUD AND CLEAR. This made a memorable stay totally unbearable. We will not return.

Beautiful old building, elegant Christmas decor.

Beautiful hotel and stay… however, we were required, for personal reasons, to cut our stay short by one day. We had called the hotel in advance and talked to the staff upon arrival at check-in, and they had said this would not be a problem. Orbitz had charged us the full amount, in advance, but the hotel promised they would not be charging Orbitz for the second day, so we should be getting reimbursed after approximately 48 hours. We still have not seen reimbursement after almost a full week. Very unlikely that we will use Orbitz for bookings again if this doesn’t get resolved.

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Central downtown location makes it easy to visit major attractions. It has a really unique and charming interior, and the rooms are spacious.

I won't be returning to the Hyatt on my next trip to Cleveland. The property has a truck loading dock placed right next to many rooms. 3 out of the 4 nights on my recent stay, trucks were doing their business at 4:30AM to 5:30AM in the morning which is totally unacceptable.

This is our third stay at the Hyatt. We love the hotel, rooms, location, and unique setting.

Great place!

Great staff. Beautiful area.

Had to have maintenance fix a/c. It worked later in the evening.

Went to breakfast Saturday morning. Waited 10 min. to be seated. Waited 20 min to get menu. Order taken 40 min. Breakfast arrived 65 min after we were seated.

Perfect location and beautiful property.

Superior Ave E Cleveland OH

Hotel highlights

  • Walking distance to Cleveland Arcade and Rocket Mortgage FieldHouse
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Downtown Cleveland, Hyatt Regency Cleveland At The Arcade is within a 10-minute walk of popular sights such as JACK Cleveland Casino and Huntington Convention Center of Cleveland. This 293-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a gym, and a 24-hour business center.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is available for a fee.


Rooms

All 293 rooms provide iPod docks, coffee makers, and laptop-compatible safes. Guests can expect to find free WiFi and 37-inch LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include phones, ironing boards, and desks.


Property features

Renovated in 2017, Hyatt Regency Cleveland At The Arcade offers a gym, free WiFi in public areas, and conference space. Valet parking is available for USD 39 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, a computer station, and express check-in.

Room options

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Room, 2 Double Beds, City View

2 Double Beds | Sleeps 4

Suite, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Hyatt Regency Cleveland At The Arcade

Everyone (18) Couples (14) Family (21)
4
Everyone

A beautiful hotel with spacious rooms. Staff was great.

By on May 14, 2022

5
Family

Very nice, environment/ atmosphere was amazing. Rooms are nice with plenty space....... but please get better quality toilet paper.

By on Jan 2, 2022

5
Everyone

By on Dec 28, 2021

5
Everyone

By on Dec 23, 2021

5
Partner Couples

Beautiful property and helpful staff. We stayed in a Gallery view room which is facing a 4 floor open area. It was a nice view inside, but a bit noisy the night of a football game and no view out the windows.

By on Dec 15, 2021

2
Partner Couples

Even though the location was very nice and the staff very attentive my wife and I will not return. All of the good is outweighed by one thing and that one thing is wedding receptions. Because of the open layout of the Arcade our quiet evening was interrupted by the loud music of the reception on the street level. There was no compromise and it was loud! Our suite was on the 2nd floor but we could hear the music LOUD AND CLEAR. This made a memorable stay totally unbearable. We will not return.

By on Nov 29, 2021

5
Partner Couples

Beautiful old building, elegant Christmas decor.

By on Nov 24, 2021

1
Partner Couples

Beautiful hotel and stay… however, we were required, for personal reasons, to cut our stay short by one day. We had called the hotel in advance and talked to the staff upon arrival at check-in, and they had said this would not be a problem. Orbitz had charged us the full amount, in advance, but the hotel promised they would not be charging Orbitz for the second day, so we should be getting reimbursed after approximately 48 hours. We still have not seen reimbursement after almost a full week. Very unlikely that we will use Orbitz for bookings again if this doesn’t get resolved.

By on Oct 28, 2021

5
Family

.

By on Oct 20, 2021

4
Family

Central downtown location makes it easy to visit major attractions. It has a really unique and charming interior, and the rooms are spacious.

By on Aug 26, 2021

Hyatt Regency Cleveland At The Arcade

420 Superior Ave E, Cleveland, OH 44114
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