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Recent guest reviews

This hotel used to be the place to stay in Cleveland but now seems to be run by management that simply doesn't care. Our family checked in and was taken to a room that had never been cleaned - trash everywhere, unmade bed, dirty bathroom. Although we were given a different room there was not apology, no effort to make it right, no hospitality - just rude, indifferent employees who clearly had no pride in their work. The furniture in the new room was chipped, the bathroom not cleaned properly (hairs on the floor still). This one should not really be a Marriott, and definitely should not charge the prices it does. I never complain online but am doing it now in the hopes that Marriott will pay attention.

The staff was very friendly and attentive. Very clean and attractive vibe. Parking was very convenient. The room was clean and comfortable.

The first time we didn’t like the beds. Very uncomfortable .

I liked the friendly and helpful personnel that made our check in smooth and was helpful finding transportation for our party of 6. The lobby was beautiful and the waitstaff super nice. We sat outside in the evening around the fire and it was lovely!

The room was very nice, great location, the restaurant in the hotel was very good!

Showers were awesome (very important) staff very friendly, great location!

Paid $500 for a small room. Two thin small towels for two people. Sagging worn out mattress. Room service came in a brown paper bag with plastic utensils. Rip off!!!

Location to attractions in downtown Cleveland ..........

close to the convention center and down town. it s also close to the river front. It is in walking distance to the casino and all downtown attractions

The beds were extremely comfortable, friendly staff, quick and easy check-in/out, and very clean.

Hotel was ok...going through construction. Water in tub would feel up when showering and water linked on floor outside of shower. Other than that good stay.. Very private room.

Stayed 1 nite for a football game. Our room was clean but a little small. Construction on lobby and restaurant still going on. Ron the bell hop is always excellent

Enjoyed the stay albeit to short. The service and staffs were very friendly and professional.

Decided to have a staycaton in downtown Cleveland. The hotel was beautiful, the city was beautiful. Everything within walking distance. Loved it!!!

Great place and location; staff great bar great food great

Room options

1 King Bed, City View

1 King Bed | Sleeps 3

Club Room, 1 King Bed, Non Smoking (Club Room)

1 King Bed | Sleeps 3

Club Room, 2 Double Beds, Non Smoking, City View (Lake, City & Stadium View/M Club)

2 Double Beds | Sleeps 4

Corner Room, 1 King Bed, Lake, City & Stadium View

1 King Bed | Sleeps 3

Guest reviews for Cleveland Marriott Downtown at Key Tower

Everyone (12) Couples (25) Business (4) Family (10) Friends (6) Other (2)
2
Family

This hotel used to be the place to stay in Cleveland but now seems to be run by management that simply doesn't care. Our family checked in and was taken to a room that had never been cleaned - trash everywhere, unmade bed, dirty bathroom. Although we were given a different room there was not apology, no effort to make it right, no hospitality - just rude, indifferent employees who clearly had no pride in their work. The furniture in the new room was chipped, the bathroom not cleaned properly (hairs on the floor still). This one should not really be a Marriott, and definitely should not charge the prices it does. I never complain online but am doing it now in the hopes that Marriott will pay attention.

By on Jul 13, 2022

Review comment responded on Jul 15, 2022

Thank you for reaching out to us about your stay, David. We are disheartened to read about your experience as it does not sound typical nor reflective of the high standards we have in place for our service and guest accommodations. We sincerely apologize for the disappointments you had and will be speaking further with our Management Team to see where improvements and retraining are needed. We hope you will consider joining us for a future stay so we can work to restore your faith in our brand.

5
Partner Couples

The staff was very friendly and attentive. Very clean and attractive vibe. Parking was very convenient. The room was clean and comfortable.

By on Feb 15, 2022

Review comment responded on Feb 18, 2022

Sharlee, thank you for your great review and for staying with us at Marriott Cleveland Key Tower! We are pleased you enjoyed the service, comfort, and convenience our hotel provides. It will be a pleasure to welcome you back again.

4
Family

The first time we didn’t like the beds. Very uncomfortable .

By on Nov 9, 2021

5
Family

I liked the friendly and helpful personnel that made our check in smooth and was helpful finding transportation for our party of 6. The lobby was beautiful and the waitstaff super nice. We sat outside in the evening around the fire and it was lovely!

By on Jun 19, 2021

5
Family

The room was very nice, great location, the restaurant in the hotel was very good!

By on Apr 23, 2021

5
Everyone

By on Mar 13, 2021

1
Everyone

By on Mar 11, 2021

1
Everyone

By on Nov 23, 2020

4
Everyone

By on Feb 25, 2020

5
Family

Showers were awesome (very important) staff very friendly, great location!

By on Dec 26, 2019

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