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Cleveland Marriott Downtown at Key Tower

4.0 star property

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Photo gallery for Cleveland Marriott Downtown at Key Tower

Property amenity
Creator video - submitted by Ekaterina | Together Anywhere
3 restaurants, breakfast, lunch, dinner served; American cuisine
Premium bedding, in-room safe, desk, blackout drapes
Body treatments, deep-tissue massages, body wraps, body scrubs, facials

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1360 West Mall Drive, Cleveland, OH, 44114
  • Place, Huntington Convention Center of Cleveland
    ‪3 min walk‬
  • Place, JACK Cleveland Casino
    ‪5 min walk‬
  • Place, Huntington Bank Field
    ‪8 min walk‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪15 min drive‬

Room options

View all photos for Club Room, 2 Double Beds, Lake View

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 2 Double Beds, Lake View

9.4 out of 10
Exceptional
(10 reviews)
  • Lake view
  • 234 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Corner

8.8 out of 10
Excellent
(13 reviews)
  • City view
  • 234 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds

9.4 out of 10
Exceptional
(24 reviews)
  • 234 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

9.2 out of 10
Wonderful
(34 reviews)
  • 234 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Corner (Lake View)

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 1 King Bed, Corner (Lake View)

8.0 out of 10
Very good
(7 reviews)
  • City view
  • 234 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 234 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 234 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 Double Bed, Corner

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 1 Double Bed, Corner

  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed, Corner

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 1 Double Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds (Hearing Accessible)

8.0 out of 10
Very good
(3 reviews)
  • 249 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 237 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 249 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 237 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 1 King Bed, Lake View (Hearing Accessible)

  • 249 sq ft
  • Sleeps 4
  • 1 King Bed

Club Studio Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living room

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom

Premium bedding, in-room safe, desk, blackout drapes

Presidential Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 234 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cleveland

Cleveland Marriott Downtown at Key Tower places you in Downtown Cleveland, within a leisurely stroll of popular sights such as Huntington Convention Center of Cleveland and JACK Cleveland Casino. This 400-room, 4-star hotel has 3 restaurants, a full-service spa, and a gym.

What's nearby

  • Huntington Convention Center of Cleveland - 3 min walk - 0.2 miles
  • JACK Cleveland Casino - 5 min walk - 0.3 miles
  • Huntington Bank Field - 8 min walk - 0.5 miles
  • Rocket Arena - 8 min walk - 0.5 miles
  • Rock and Roll Hall of Fame - 11 min walk - 0.6 miles

Getting around

  • Tower City-Public Square Station - 10 min walk
  • Cleveland Station - 14 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • ‪Hotel Cleveland Lounge Bar - ‬5 min walk
  • ‪Chipotle Mexican Grill - ‬5 min walk
  • ‪Fahrenheit - ‬4 min walk
  • ‪Rebol - ‬5 min walk
  • ‪Guys Pizza Co. - ‬5 min walk

About this property

Cleveland Marriott Downtown at Key Tower

Guests staying at Cleveland Marriott Downtown at Key Tower enjoy access to a full-service spa, a gym, and free WiFi in public areas. Valet parking is offered for USD 48.00 per day. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this spa hotel include conference space, express check-out, and local meal delivery service.
Guests can stay connected with WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Coffee makers, laptop-compatible safes, and phones are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is open select days.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 25.99 per day)
  • Covered valet parking on site (USD 48 per day; includes in/out privileges)

Food and drink

  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Greatroom
  • Il Venetian
  • Marble Room Sushi
  • Savour Coffee and Creatio

Things to do

  • Fitness classes
  • Full-service spa
  • Health club

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 15 meeting rooms
  • 17,918 square feet of conference space

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1991
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per pet, per stay
  • Dogs only
  • 1 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 30 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Covered self parking fee: USD 25.99 per day
  • Covered valet parking fee: USD 48.00 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cleveland Marriott Downtown Key Center
Key Marriott
Marriott Key
Marriott Key Hotel
Marriott Key Hotel Cleveland Downtown Center
Cleveland Marriott Downtown Key Center Hotel
Marriott Downtown Key Center Hotel
Marriott Downtown Key Center
Cleveland Marriott Downtown At Key Center Ohio
Marriott Cleveland Downtown At Key Hotel Cleveland
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Tower Hotel
Cleveland Marriott Downtown at Key Tower Cleveland
Cleveland Marriott Downtown at Key Tower Hotel Cleveland

Frequently asked questions

Are free cancellation options available at Cleveland Marriott Downtown at Key Tower?

Cleveland Marriott Downtown at Key Tower offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Cleveland Marriott Downtown at Key Tower?

As of Mar 15, 2026, prices found for a 1-night stay for 2 adults at Cleveland Marriott Downtown at Key Tower on Mar 29, 2026 start from $222, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Cleveland Marriott Downtown at Key Tower?

This hotel is situated in Downtown Cleveland within a short 7-minute walk of JACK Cleveland Casino and also 11 minutes on foot from Huntington Bank Field. You'll also find Rock and Roll Hall of Fame and Progressive Field less than a mile away.

Will I be able to park at Cleveland Marriott Downtown at Key Tower?

Yes, covered valet parking is offered for USD 48.00 per day with in/out privileges.

Is a spa located at Cleveland Marriott Downtown at Key Tower?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, body wraps, and Ayurvedic treatments. The spa is not open daily but only on select days.

Does Cleveland Marriott Downtown at Key Tower have a casino at the property?

No, Cleveland Marriott Downtown at Key Tower doesn't have a casino.

Will I find an indoor pool at Cleveland Marriott Downtown at Key Tower?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Cleveland Marriott Downtown at Key Tower?

There are plenty of amenities for couples at this hotel, including a bar, 3 restaurants, and a full-service spa.

Does Cleveland Marriott Downtown at Key Tower have a hot tub?

No, this hotel doesn't have a spa tub.

Does Cleveland Marriott Downtown at Key Tower feature a restaurant that includes a breakfast menu?

Yes, Cleveland Marriott Downtown at Key Tower has 3 restaurants, and serves breakfast for a surcharge.

Will Cleveland Marriott Downtown at Key Tower allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Cleveland Marriott Downtown at Key Tower for a fee of USD 100 per pet, per stay.

Does Cleveland Marriott Downtown at Key Tower have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Cleveland Marriott Downtown at Key Tower?

The closest major airport to Cleveland Marriott Downtown at Key Tower is Cleveland, OH (BKL-Burke Lakefront), which is 1.6 mi away (5 minutes by car). Another top airport is Cleveland Hopkins International Airport (CLE), which is located 12.4 mi away (16-minute drive).

Can I book a room with a balcony at Cleveland Marriott Downtown at Key Tower?

No, at Cleveland Marriott Downtown at Key Tower, there aren't any guestrooms that list a balcony.

Does Cleveland Marriott Downtown at Key Tower have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Cleveland Marriott Downtown at Key Tower.

Cleveland Marriott Downtown at Key Tower Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 639 out of 1005 reviews
Rating 8 - Good. 211 out of 1005 reviews
Rating 6 - Okay. 81 out of 1005 reviews
Rating 4 - Poor. 35 out of 1005 reviews
Rating 2 - Terrible. 39 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Julie

Stayed 2 nights in Dec 2025

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 2 nights in Dec 2025

10/10 Excellent

Corby

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Staff and clean
Stayed 5 nights in Nov 2025

10/10 Excellent

Heather

Stayed 1 night in Dec 2025

10/10 Excellent

jim

Everyone and everything was excellent
Stayed 2 nights in Nov 2025

10/10 Excellent

Kevin, Rochester hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking is easier then self parking
Stayed 2 nights in Nov 2025

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Didn’t like the restaurant/bar being in the middle of the busy hotel lobby
Stayed 1 night in Oct 2025

10/10 Excellent

Adrian

Stayed 1 night in Nov 2025

10/10 Excellent

Stephen

Stayed 1 night in Nov 2025

10/10 Excellent

Megan

Stayed 1 night in Nov 2025

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
quick and easy and staff responsive
Stayed 1 night in Nov 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
We arrived super late after driving in from out of state and the gentlemen in the lobby that night were so wonderful and helpful and the stay just continued to be fantastic from arrival forward. Our room was super tidy with an incredible view of the lake and downtown. The hotel gym was the best I've personally seen in a hotel and there were plenty of amenities on site. I wish we we had more time to spend there tbh. I would definitely return. Both the hotel and Cleveland exceeded my expectations.
Stayed 2 nights in Nov 2025

8/10 Good

Hilary, Philadelphia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Arrived early and was able to check in
Stayed 1 night in Nov 2025

4/10 Poor

Melinda

Stayed 3 nights in Nov 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 1 night in Nov 2025

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was excellent. We only stayed one night. We were in town for a concert. I would highly recommend this hotel. There were so many things to do in the area.
Stayed 1 night in Oct 2025

8/10 Good

Patricia

Traveled with partner
You can choose to self park for $25.00 but if you leave you have to pay another $25.00 to park. We chose to pay the $48.00 for 24 hours.
Stayed 1 night in Oct 2025

10/10 Excellent

Eusebio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes the spa was amazing. First time experiencing it. Very professional staff, made you feel very comfortable and relaxed. The atmosphere was very comfortable. Will recommend it.
Stayed 1 night in Oct 2025

10/10 Excellent

Dave

Stayed 2 nights in Oct 2025

10/10 Excellent

Sharyn

Stayed 1 night in Sep 2025

10/10 Excellent

Mary Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Easy check in!
Stayed 1 night in Sep 2025

10/10 Excellent

Richard

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like to give a shout out to the bell service during a game weekend. they were friendly and FAST acting on Valet and bag pick up.
Stayed 1 night in Sep 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Great evening and oversight stay with comfort and peace.
Stayed 1 night in Sep 2025

10/10 Excellent

Nicholas

Stayed 1 night in Aug 2025

8/10 Good

Rahul

Stayed 1 night in Sep 2025

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