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Recent guest reviews

I liked the friendly and helpful personnel that made our check in smooth and was helpful finding transportation for our party of 6. The lobby was beautiful and the waitstaff super nice. We sat outside in the evening around the fire and it was lovely!

The room was very nice, great location, the restaurant in the hotel was very good!

Showers were awesome (very important) staff very friendly, great location!

Paid $500 for a small room. Two thin small towels for two people. Sagging worn out mattress. Room service came in a brown paper bag with plastic utensils. Rip off!!!

Location to attractions in downtown Cleveland ..........

close to the convention center and down town. it s also close to the river front. It is in walking distance to the casino and all downtown attractions

The beds were extremely comfortable, friendly staff, quick and easy check-in/out, and very clean.

Hotel was ok...going through construction. Water in tub would feel up when showering and water linked on floor outside of shower. Other than that good stay.. Very private room.

Stayed 1 nite for a football game. Our room was clean but a little small. Construction on lobby and restaurant still going on. Ron the bell hop is always excellent

Enjoyed the stay albeit to short. The service and staffs were very friendly and professional.

Decided to have a staycaton in downtown Cleveland. The hotel was beautiful, the city was beautiful. Everything within walking distance. Loved it!!!

Great place and location; staff great bar great food great

Hotel was excellent but my stay was ruined when I robbed walking from hotel to casino thru public square. Need police on sidewalks

Our stay was really good overall. We wanted to check in early, and they did accommodate us, though we ended up in a slightly weird handicap room. The room could have been a little more thorough cleaning in the bathroom, but I am also obsessive. The restaurant breakfast was AWESOME. Highly recommended. The waitstaff was great and the buffet didn't disappoint. Location was within walking to all sporting arenas and the Rock and Roll Hall of Fame. We'd stay again, but hopefully get a better room.

I've stayed in lots of hotels in Cleveland and this is among the best. It's not super high end and the rooms aren't luxurious, but it's clean. I'd stay here again just to earn the Marriott Rewards points. If I wasn't trying to earn rewards I would probably stay at the Westin, which has updated decor and design as well as a much better restaurant option.

West Mall Drive Cleveland OH

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Spa
  • Health club

Located in Downtown Cleveland, Cleveland Marriott Downtown at Key Tower is next to Cleveland Mall and Key Tower. This 400-room, 4-star hotel has 3 restaurants, a full-service spa, and a gym.


Dining

Relish the American cuisine at Greatroom, one of 3 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

Cleveland Marriott Downtown at Key Tower's 400 rooms provide refrigerators, coffee makers, and free weekday newspapers. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, phones, and ironing boards are also available.


Property features

Renovated in 2014, Cleveland Marriott Downtown at Key Tower offers a full-service spa, a gym, and free WiFi in public areas. Valet parking is offered for USD 35.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include conference space, a business center, and a library.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking, Corner

1 King Bed | Sleeps 3

Room, 2 Double Beds, Non Smoking, Lake View

2 Double Beds | Sleeps 4

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Cleveland Marriott Downtown at Key Tower

Everyone (12) Business (4) Couples (25) Family (8) Other (2) Friends (6)
5
Family

I liked the friendly and helpful personnel that made our check in smooth and was helpful finding transportation for our party of 6. The lobby was beautiful and the waitstaff super nice. We sat outside in the evening around the fire and it was lovely!

By on Jun 19, 2021

5
Family

The room was very nice, great location, the restaurant in the hotel was very good!

By on Apr 23, 2021

5
Everyone

By on Mar 13, 2021

1
Everyone

By on Mar 11, 2021

1
Everyone

By on Nov 23, 2020

4
Everyone

By on Feb 25, 2020

5
Family

Showers were awesome (very important) staff very friendly, great location!

By on Dec 26, 2019

2
Partner Couples

Paid $500 for a small room. Two thin small towels for two people. Sagging worn out mattress. Room service came in a brown paper bag with plastic utensils. Rip off!!!

By on Sep 24, 2019

2
Partner Couples

Location to attractions in downtown Cleveland ..........

By on Apr 22, 2019

5
Everyone

close to the convention center and down town. it s also close to the river front. It is in walking distance to the casino and all downtown attractions

By on Apr 8, 2019

Cleveland Marriott Downtown at Key Tower

1360 West Mall Drive, Cleveland, OH 44114
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