The person as the desk was wonderful, she upgraded us because it was our anniversary. Very friendly and helpful
Very restful stay. Quite room. Very clean. Staff was great. Mr. Alex was a wonderful help. Would definitely stay again.
The employees are helpful & friendly.The facility was clean.
Seeing a show at Playhouse Square, 5 minute walk. Was able to add valet parking to reservation which was a nice bonus. For being in the heart of downtown, you'd never know super quiet and comfortable room. Great staff at check-in and checkout. Will definitely be back!
The only complaint I have is that the valet parking was below par.
location to playhouse squqre
Walls are thin. Too easy to hear hallway conversations and doors closing.
Actual location and lobby were fine. Our room was not clean. Reported at night to staff when we saw large clumps of hair in bathroom and then found food in refrigerator. No hot water in sink. Eve staff person was rude and unhelpful. AM staff were helpful and apologetic.
Room was good and staff friendly
Convenient to playhouse square.we had supper and breakfast there and our waitress was great. Will stay again.
Great service! Would recommend.
Seemed very dated and needing updates.
Excellent service. We had taken a red eye the night before and we’re very tired. Check in was not supposed to be until 3, however, they let us check in early and get some much needed rest. Very attentive the whole time to any needs. It was a wonderful experience.
Nice location and friendly staff
Convinent area for downtown
Great
Excellent location. Highly professional front desk staff. There is a parking garage across the street behind the hotel that is a little cheaper than the hotel's valet parking.
Located in Downtown Cleveland, Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel is within a 5-minute walk of Cleveland State University and within 15 minutes of other popular attractions like Progressive Field. This 204-room hotel has a restaurant along with conveniences like an indoor pool and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Full breakfast is offered for a fee each morning from 7:30 AM to 11:00 AM.
TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Coffee makers, safes, and phones are other standard amenities.
At Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 44 per day. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and securing valuables. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
The person as the desk was wonderful, she upgraded us because it was our anniversary. Very friendly and helpful
Very restful stay. Quite room. Very clean. Staff was great. Mr. Alex was a wonderful help. Would definitely stay again.
Hi Lois......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
Hi Shalyn......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
Hi Jamshed......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
The employees are helpful & friendly.The facility was clean.
Hi Mr. Linley.....thank you for taking the time to complete a review of our hotel and the kind words about our employees. I take all feedback (positive and negative) seriously and will certainly pass on this information to my GM as well as the department heads.I hope you enjoyed your stay and we look forward to seeing you back here soon.Regards,Mark PosnerRooms Division Manager
Seeing a show at Playhouse Square, 5 minute walk. Was able to add valet parking to reservation which was a nice bonus. For being in the heart of downtown, you'd never know super quiet and comfortable room. Great staff at check-in and checkout. Will definitely be back!
The only complaint I have is that the valet parking was below par.
location to playhouse squqre
Walls are thin. Too easy to hear hallway conversations and doors closing.
Actual location and lobby were fine. Our room was not clean. Reported at night to staff when we saw large clumps of hair in bathroom and then found food in refrigerator. No hot water in sink. Eve staff person was rude and unhelpful. AM staff were helpful and apologetic.
Hi John......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them. That was Crystal....she is our most tenured Front Desk associate and she is amazing. Thank you for recognizing her.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager