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Recent guest reviews

The person as the desk was wonderful, she upgraded us because it was our anniversary. Very friendly and helpful

Very restful stay. Quite room. Very clean. Staff was great. Mr. Alex was a wonderful help. Would definitely stay again.

The employees are helpful & friendly.The facility was clean.

Seeing a show at Playhouse Square, 5 minute walk. Was able to add valet parking to reservation which was a nice bonus. For being in the heart of downtown, you'd never know super quiet and comfortable room. Great staff at check-in and checkout. Will definitely be back!

The only complaint I have is that the valet parking was below par.

location to playhouse squqre

Walls are thin. Too easy to hear hallway conversations and doors closing.

Actual location and lobby were fine. Our room was not clean. Reported at night to staff when we saw large clumps of hair in bathroom and then found food in refrigerator. No hot water in sink. Eve staff person was rude and unhelpful. AM staff were helpful and apologetic.

Room was good and staff friendly

Convenient to playhouse square.we had supper and breakfast there and our waitress was great. Will stay again.

Great service! Would recommend.

Seemed very dated and needing updates.

Excellent service. We had taken a red eye the night before and we’re very tired. Check in was not supposed to be until 3, however, they let us check in early and get some much needed rest. Very attentive the whole time to any needs. It was a wonderful experience.

Nice location and friendly staff

Convinent area for downtown

Great

Excellent location. Highly professional front desk staff. There is a parking garage across the street behind the hotel that is a little cheaper than the hotel's valet parking.

Euclid Ave Cleveland OH

Hotel highlights

  • Walking distance to Progressive Field
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Cleveland, Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel is within a 5-minute walk of Cleveland State University and within 15 minutes of other popular attractions like Progressive Field. This 204-room hotel has a restaurant along with conveniences like an indoor pool and a 24-hour gym.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Full breakfast is offered for a fee each morning from 7:30 AM to 11:00 AM.


Rooms

TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Coffee makers, safes, and phones are other standard amenities.


Property features

At Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 44 per day. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and securing valuables. Additional amenities include meeting rooms, conference space, and a 24-hour business center.

Room options

Standard Room, 2 Double Beds, Accessible (Accessible Tub)

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

Everyone (13) Couples (10) Family (10)
4
Family

The person as the desk was wonderful, she upgraded us because it was our anniversary. Very friendly and helpful

By on Mar 15, 2024

Review comment responded on Mar 16, 2024

Hi John......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them. That was Crystal....she is our most tenured Front Desk associate and she is amazing. Thank you for recognizing her.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

5
Everyone

Very restful stay. Quite room. Very clean. Staff was great. Mr. Alex was a wonderful help. Would definitely stay again.

By , from Piketon on Sep 2, 2023

Review comment responded on Sep 5, 2023

Hi Lois......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

5
Everyone

By on Aug 12, 2023

Review comment responded on Aug 14, 2023

Hi Shalyn......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

4
Everyone

By , from Newburgh on Jun 22, 2023

Review comment responded on Jul 14, 2023

Hi Jamshed......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

5
Family

The employees are helpful & friendly.The facility was clean.

By on Mar 13, 2023

Review comment responded on Mar 14, 2023

Hi Mr. Linley.....thank you for taking the time to complete a review of our hotel and the kind words about our employees. I take all feedback (positive and negative) seriously and will certainly pass on this information to my GM as well as the department heads.I hope you enjoyed your stay and we look forward to seeing you back here soon.Regards,Mark PosnerRooms Division Manager

5
Partner Couples

Seeing a show at Playhouse Square, 5 minute walk. Was able to add valet parking to reservation which was a nice bonus. For being in the heart of downtown, you'd never know super quiet and comfortable room. Great staff at check-in and checkout. Will definitely be back!

By on Jan 15, 2023

4
Family

The only complaint I have is that the valet parking was below par.

By on Dec 17, 2022

5
Family

location to playhouse squqre

By on Dec 13, 2022

4
Everyone

Walls are thin. Too easy to hear hallway conversations and doors closing.

By on Nov 2, 2022

2
Partner Couples

Actual location and lobby were fine. Our room was not clean. Reported at night to staff when we saw large clumps of hair in bathroom and then found food in refrigerator. No hot water in sink. Eve staff person was rude and unhelpful. AM staff were helpful and apologetic.

By on Aug 5, 2022

Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

1260 Euclid Ave, Cleveland, OH 44115
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