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Recent guest reviews

Overall clean and pleasant stay. Staff were friendly and were diligent about wearing their masks. My only complaint about the hotel is lack of free parking, but it is downtown Cleveland, so I can't say I'm surprised.

Staff was particularly FRIENDLY & Helpful... But No Restaurant Services Until 5pm Forced Us To Go Next Door In the Cold To ‘Yours Truly.’

Noise complaints and dirty. Guest service was nice but still expected more.

Great location. Ghost Light Restaurant was nice. Pool Area and Sauna were clean.

The first floor we were placed on(I think it was the 8th) was so moldy and musty. I couldn’t breathe it was bad. Thankfully they moved our room easily but I feel bad for anyone with allergies on that floor. The pool did not have towels on the 2 different days I was there. I had to go upstairs to get the guy to bring down towels.

Nice room- clean and well stocked. We were just there for one night but check in was easy and staff was very friendly. Buffet breakfast was excellent- many choices and very attentive staff. Will stay there again when we return to Cleveland.

Only drawback - there was actually no bottle waters avail or sale in the mini convenience store!!!!

Room was spacious. USB ports for charging at bedside and in desk area. Bed and bedding was very nice. We were in RM 502 right outside of the elevators. We were concerned about noise but it was not a problem. Bathroom was cleaned and plenty of towels. Large vanity. Location was outstanding. We walked to attend a show at Rocket Mortgage FieldHouse.

Had a very nice time. Valet and parking was the only downfall

Euclid Ave Cleveland OH

Hotel highlights

  • Walking distance to Rocket Mortgage FieldHouse and JACK Cleveland Casino
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Gateway District, Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel is within a 10-minute walk of popular sights such as Cleveland Public Library and Rocket Mortgage FieldHouse. This 205-room, 3.5-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Full breakfast is offered for a fee weekdays from 7:00 AM to 10:00 AM.


Rooms

Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel's 205 recently renovated rooms provide coffee makers, safes, and phones. Guests can expect free WiFi and TVs with cable channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are other standard amenities.


Property features

Renovated in 2016, Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel offers a 24-hour fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 37 per day, and there's also a free area shuttle. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, a computer station, and free newspapers.

Room options

Room, 2 Double Beds, Accessible, Non Smoking (Mobility)

2 Double Beds | Sleeps 4

Room, 1 King Bed with Sofa bed, Non Smoking (Worklife)

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Non Smoking (Worklife)

1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

Everyone (28) Couples (4) Family (5)
5
Friends Family

Overall clean and pleasant stay. Staff were friendly and were diligent about wearing their masks. My only complaint about the hotel is lack of free parking, but it is downtown Cleveland, so I can't say I'm surprised.

By on Mar 24, 2021

Review comment responded on Mar 24, 2021

Thank you for staying with us. We hope you enjoyed your stay. Unfortunately, all downtown hotel properties lack free parking. Usually, if you ask Valet they can offer cheaper alternatives for self parking to other garages or street parking! We hope you stay with us again in the near future!

4
Everyone

By on Mar 23, 2021

Review comment responded on Apr 4, 2021

Thank you for staying with us. We hope you enjoyed your stay. Please let us know if there was anything we could have done to make your stay better. Hope you come back real soon!

4
Everyone

By on Mar 21, 2021

Review comment responded on Apr 2, 2021

Thank you for staying with us. We hope you enjoyed your stay. Please let us know if there is anything we could have done to make your stay better! Hope you come visit us again soon.

1
Everyone

By on Mar 20, 2021

Review comment responded on Apr 2, 2021

Thank you for staying with us, I'm sorry you didn't enjoy your stay. Can you please let us know what would have made your stay better? We hope you give us a chance again in the future.

1
Everyone

By on Mar 12, 2021

Review comment responded on Mar 23, 2021

Thank you for staying with us, please let us know if there is anything we could have done to make your stay better. Hope to see you again in the future.

4
Partner Couples

Staff was particularly FRIENDLY & Helpful... But No Restaurant Services Until 5pm Forced Us To Go Next Door In the Cold To ‘Yours Truly.’

By on Feb 23, 2021

Review comment responded on Mar 23, 2021

Thank you for staying with us, we are hoping to reopen our restaurant on weekends and longer hours real soon. Hope to see you again in the future.

1
Friends

Noise complaints and dirty. Guest service was nice but still expected more.

By on Dec 25, 2020

5
Everyone

By on Nov 24, 2020

5
Everyone

By on Sep 27, 2020

4
Everyone

By on Sep 18, 2020

Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

1260 Euclid Ave, Cleveland, OH 44115
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