Room, 1 Queen Bed, Non Smoking
from $85
University Hotel & Suites
2.0 out of 5.0
2.1
out of 5
Average Guest Review
See all 88 reviews
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Recent guest reviews
The room was dirty and smelled awful. I could barely breathe when I was in the elevator. It smelled like someone smoked in the elevator for a while. I've booked my room with breakfast, but they said that they no longer serve breakfast. The walls were so thin that I was unable to sleep due to the loud neighbors. It was definitely my worst hotel experience.
Tv did not work. Had to change rooms. Room had a small to it....like a skunk
Not clean starting with the hallway carpet. Sink faucet was loose. Attendant at desk was pleasant and helpful but it is clear the cleaning staff are not competent.
We decided at the last minute to spend the night in Cleveland. All other available hotels were 5 miles + outside. Sleeping in our SUV or a tent would have been a better option. Hall floors are disgusting. Breakfast is a joke. Even the coffee is bad. Rooms are from the 1950's with no upgrading. Windows wouldn't shut. AC was poor. BEWARE!
The hotel was easy to find and the staff was nice. The room was dirty. The shower was not cleaned and trash was all over the room.
Very convenient but need to work on the cleanlines
The water went out. When it came back on, it was brown. Room was clean, but the whole facility needs updating.
The good thing is that it's cheap. The breakfast is fine. Good staff. However, I didn't feel safe at night, some weird looking people.
Very friendly staff. Helpful folks work here. That is the extent of the positive attributes of this establishment. Dark. Dingy. Dirty. Decrepit. Peeling paint. In my opinion they haven't remodeled since the LBJ administration. If I were with my family I never would have even pulled into the parking lot. Close to downtown but did not feel safe on the 25 minute walk down Euclid towards downtown. You get what you pay for here.
Room is a bit scummy, little dirty. On the other hand, quite cheap. Hotel staff was very friendly and helpful. Not the best neighbor hood either, but again..... You get what you pay.
Could have been a lot cleaner. Smelled of weed as soon as we walked in the door. Friendly staff and a shuttle to the game was a plus, but will find another hotel if I go to Cleveland again.
The staff did everything to help, the room was clean and comfortable.
We had a very bad experience here. We were followed while walking in the parking lot by a man who was begging for money. I ran back to get the motel manager and he came out and screamed profanities at the man in order to get him to leave the property. The motel is in a very bad area and not up to standards. Sheets were very wrinkled and the cleanliness in the lobby was not good.
This hotel met my expectations as far as having a place to sleep after a night out in Cleveland. It was by no means a place I'd want to stay for a vacation, though. It was obvious that many people who were there were there to party, and the hallways consistently smelled of smoke and were loud. That being said, I was still happy with the service at the front desk and I also really enjoyed the food from the restaurant.
The hotel was shabby and in need of renovation. The registration staff were friendly, but would not honor my employer's university tax exempt status. There is a paper at registration to write the make and license of your car with a notice that the hotel parking lot is not secure and you can park your car across the street in a secure lot. I was more concerned to walk back across the street in an unsafe place than to leave my car in their lot. The room was shabby and the air conditioner so loud it nearly prevented conversation on the phone, but there weren't bedbugs. I left early the next morning and did not eat or drink anything the hotel provided.
I think it lacks of cleanliness and maintenance. Also, there were a lot of noise in the hall and in other rooms. The continental breakfast was good but limited. The restaurant lacks of warmth.
Good value for the price. Short walk to the baseball field. Staff at front desk very helpful.
1st room was not even cleaned (towels on floor, beds unmade). 2nd room had someone's underwear in the bed. Replacement sheets had baked in human stains. Front desk and manager agreed to refund first night, but is telling Or**** to refuse the refund. Parking is "at your own risk". Do not go here if you want a clean room or service you expect.
My friends and I stayed at the University Hotel & Suites this past weekend. The hotel was nice, clean, and close to near by attractions. The staff was very kind and helpful. I would definitely recommend this hotel to anyone looking for a cheap stay.
It was terrible. We will never stay there again. There was a complete disregard for safety and security of the guests. The room - particularly the bathroom was disgusting. As a first-time medical patient to the Cleveland Clinic, I am a last-time visitor to this "hotel." The facility should be torn down. This was the first time and the last time I will stay here.
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Laundry facilities
Located in Downtown Cleveland, University Hotel & Suites is within 2 miles (3 km) of popular attractions such as Progressive Field and Quicken Loans Arena. This 161-room hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. It's also close to Cleveland Clinic and Rock and Roll Hall of Fame.
Dining
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat.
Rooms
The 161 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free local calls. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.
Property features
At University Hotel & Suites, guests have access to free WiFi in public areas, coffee in a common area, and an arcade/game room. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include free newspapers, laundry facilities, and a TV in a common area.
Guest reviews for University Hotel & Suites
the worst hotel experience
Everyone
The room was dirty and smelled awful. I could barely breathe when I was in the elevator. It smelled like someone smoked in the elevator for a while. I've booked my room with breakfast, but they said that they no longer serve breakfast. The walls were so thin that I was unable to sleep due to the loud neighbors. It was definitely my worst hotel experience.
not nice
Everyone
Tv did not work. Had to change rooms. Room had a small to it....like a skunk
Everyone
Not clean starting with the hallway carpet. Sink faucet was loose. Attendant at desk was pleasant and helpful but it is clear the cleaning staff are not competent.
stay here if all other hotels are booked
Everyone
We decided at the last minute to spend the night in Cleveland. All other available hotels were 5 miles + outside. Sleeping in our SUV or a tent would have been a better option. Hall floors are disgusting. Breakfast is a joke. Even the coffee is bad. Rooms are from the 1950's with no upgrading. Windows wouldn't shut. AC was poor. BEWARE!
friendly staff, dirty room.
Everyone
The hotel was easy to find and the staff was nice. The room was dirty. The shower was not cleaned and trash was all over the room.
Everyone
Very convenient but need to work on the cleanlines
run down hotel
Everyone
The water went out. When it came back on, it was brown. Room was clean, but the whole facility needs updating.
Everyone
The good thing is that it's cheap. The breakfast is fine. Good staff. However, I didn't feel safe at night, some weird looking people.
do not stay here
Everyone
Very friendly staff. Helpful folks work here. That is the extent of the positive attributes of this establishment. Dark. Dingy. Dirty. Decrepit. Peeling paint. In my opinion they haven't remodeled since the LBJ administration. If I were with my family I never would have even pulled into the parking lot. Close to downtown but did not feel safe on the 25 minute walk down Euclid towards downtown. You get what you pay for here.
not bad, not great
Everyone
Room is a bit scummy, little dirty. On the other hand, quite cheap. Hotel staff was very friendly and helpful. Not the best neighbor hood either, but again..... You get what you pay.
