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Hilton Cincinnati Netherland Plaza

4.0 out of 5.0

Recent guest reviews

A very conveniently located, older hotel in downtown Cincinnati; easy walking distance to Fountain Square and nearby restaurants and to Great American ballpark. Nice lobby, clean room, but not a single USB port evident in my room - - seems a little stuck in time. Folks next door partied very late, and I heard it all - - does not seem to be much in the way of sound suppressing materials. Nice enough for one night, with most of my time spent out of the room.

Cool classic hotel with great front desk and bar service. Room was pretty beat up, coffee maker needs to be thrown out. Tried brewing hot water, and cup was full of nasty junk. Good thing I didn't brew coffee as I would have drank that stuff without noticing til i choked on it and died. Ran 8 cups of water through it and it progressively got worse. Wallpaper peeling in room 818, carpet pulling up and fraying, marks on walls and dusty. Waited 35 min for breakfast in restaurant and got cold food. Waitress was clearly mortified and gave me buffet at reduced price, but buffet wasn't much better. Tepid food temp= gurgling belly an hour later. Waited 20+ min for an elevator, and ended going up to top floor to go down. Next year I will be trying one of the other local properties. Bartenders were excellent.

It is old--dreary---It either needs to be remodeled or torn down and replaced.

Queen size is really a full, and uncomfortable. Facility is out of date. Front desk receptionist lack of training in answering phone, very inpatient. No way this hotel meet Hilton standards, a 3 star only.

Only complaint....bathroom was freezing!!! Heater broke second day in to a 3 day trip so not totally worried till night time when trying to sleep and the coldness coming out the bathroom. Taking a shower at 630 AM was painful. Water took forever to get hot. Beds were super duper comfy. Beautiful hotel! Also 150.00 for incidentals was a surprise to hold onto after spending my 400+ for a 3 night stay. Still waiting for it to hit back onto m y account 2 days later.

We prepaid 2 night through Orbitz, BIG MISTAKE, since I paid ahead of time. I am the owner of an American Express PLATINUM card and many others. We did the check in and gave a credit card. At night I ordered room service for dinner an$11 USD sándwich. and next day a 6:30 am breakfast. They deliver a nasty letter at night saying that I did not have funds to cover the food. in the morning the waiter at 6:30 am was rude that he could not deliver breakfast if I do not pay.... I gave him my AE Platinum card he charged and came back. THIS IS THE NASTIEST EXPERIENCE, LOWGRADING, RACIST EXPERIENCE I HAVE HAD IN MY LIFE. Went down later and complained. the HEAD MANAGER of the Hilton hotel was not there, everybody un polite they never apologized. the HEAD Manager of this hotel NEVER apologized. VERY NASTY PEOPLE. If I did not have the 2 nights prepaid I would have left. After I complaint went back to my room and the lock was deactivated, could not get into my room. So I had to go down again and have them actívate the lock to enter my room. THE WORST EXPERIENCE IN MY LIFE. WILL NEVER GO TO A HILTON AGAIN AND I WILL SEND THIS COPY OF THE NASTY LETTER I RECEIVED, THAT I KEPT TO HILTON UPPER MANAGEMENT. I WAS INSULTED OF NOT HAVING FUNDS TO PAY AN $11 usd SANDWICH AND A BREAKFAST, THEY LOCKED ME OUT OF MY ROOM. TERRIBLE EXPERIENCE. THE HEAD OF THE HOTEL NEVER DROPPED AN APOLOGY NOTE, NEVER APOLOGIZE, WAS NEVER THERE WENT WENT TO COMPLAIN, I JUST COMPLAIN TO A PERSON IN THE FRONT DESK.

On a slow day for the hotel, at 3pm room still not made up. They came right away, but awkward hanging around room while being cleaned.

Very good overall, great brochure on Hotel history. , Real classic style .

Waste of money. Small room. Customer service is nothing special. Best thing was location

The common areas as you walk in are nice but the rooms and Hallways were to small and old. The wood was chipping away and paint scuffed. The pool area is dark and bland. It something you would expect out of Russia.

Beautiful 1930's Art Deco Hotel - great entertainment within walking distance - bus and street cars available

The hotel suited us well. Weekend trip --college visits. The room was clean, it just needs updating. Elevators shake on the way up and down to the 24th floor. Pricing for Valet was $28 per day... pricey!

We stayed just one might, but could have stayed a week. The room was so comfortable and clean. All the staff we encountered were fantastic and very helpful. This historic hotel is simply gorgeous.

My wife and I enjoyed a romantic weekend stay in Cincinnati and enjoyed the looks of the hotel. The only issue we had with the hotel was that the air conditioner was broken in our room. We got in our room later in the night and went straight to bed so it wasn't a huge deal until we woke up sweating that morning. I told the staff about it when we checked out but apparently "there was nothing they could do about it". Other than that we enjoyed our stay.

If you want a location that allows you to experience life in two different States, then the Hilton Netherland is your best choice.

This hotel hosts live jazz in the lounge on Friday and Saturday nights. The music is always first-class and it pairs very well with an overnight stay. Nice to walk up to your room at the end of the evening vs driving home.

My wife and I wanted to do something different for our anniversary ,we decided to go to the city. The location was great,the restaurant in the hotel was amazing,the staff was friendly,the bed was comfortable,they could put a refrigerator in the room and update the bathroom a little. This was a very nice hotel and we had a nice experience and will more than likely return

We were in town for a baseball game and decided to stay at this hotel due to its proximity to the stadium. The hotel is really neat since it is so old. Since it is old, the rooms are small but still nice. The only two things that I would complain about are 1. There was a hair left on the shower wall from the previous occupant. 2. All the components for the coffee maker in the room were not there - the hotel did compensate for this by giving us two free breakfasts. If I had paid full price for this hotel, I would have been pretty upset since it was not up to the standards that I expected. It is possible that we would stay here again, but I would look into other hotels first.

We loved this hotel. It has lots of history and incredible decorations. It you go to one of the games (Reds or Bengals), just walk a couple blocks and your home.

We went last summer for a Reds game and really enjoyed our stay. The hotel was updated nicely, but had a feel of a fancy place from the 1930s. There was a small hole in the wall, maybe for some repairs ongoing? Comfortable, good staff, would stay here again anytime I'm in Cincinnati.

35 W 5th St Cincinnati OH

Hotel highlights

  • Steps from Fountain Square and Carew Tower
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Nightclub

Located in Downtown Cincinnati, Hilton Cincinnati Netherland Plaza is next to popular attractions like Fountain Square and Carew Tower. This 561-room, 4-star hotel has conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. It's in central Cincinnati and also a short walk from National Underground Railroad Freedom Center and Paul Brown Stadium.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

Hilton Cincinnati Netherland Plaza's 561 rooms are air-conditioned and provide coffee makers, free weekday newspapers, and phones. Guests can expect to find free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include ironing boards and desks.


Property features

Hilton Cincinnati Netherland Plaza features a nightclub, an indoor pool, and a health club. Parking is available for USD 23 per night (USD 28 per night for valet parking), and there's also limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Other amenities at this historic hotel include a spa tub, a sauna, and free WiFi in public areas.

Guest reviews for Hilton Cincinnati Netherland Plaza

Everyone (14) Couples (34) Business (14) Family (12) Friends (10) Other (5)
5

ok in downtown cincinnati

Everyone

A very conveniently located, older hotel in downtown Cincinnati; easy walking distance to Fountain Square and nearby restaurants and to Great American ballpark. Nice lobby, clean room, but not a single USB port evident in my room - - seems a little stuck in time. Folks next door partied very late, and I heard it all - - does not seem to be much in the way of sound suppressing materials. Nice enough for one night, with most of my time spent out of the room.

By , from Arlington, VA on Apr 1, 2018

Review comment responded on Apr 2, 2018

Mathew, we are delighted to read the review of your stay at Hilton Cincinnati Netherland Plaza. We strive to provide each guest an experience rich in history, architecture and excellent hospitality. We are pleased that we accomplished this during your time with us! It was our pleasure hosting you, and we hope to see you again whenever you return to the Queen City. With Good Wishes, Jason Tyson, General Manager

3

nice architecture

Everyone

Cool classic hotel with great front desk and bar service. Room was pretty beat up, coffee maker needs to be thrown out. Tried brewing hot water, and cup was full of nasty junk. Good thing I didn't brew coffee as I would have drank that stuff without noticing til i choked on it and died. Ran 8 cups of water through it and it progressively got worse. Wallpaper peeling in room 818, carpet pulling up and fraying, marks on walls and dusty. Waited 35 min for breakfast in restaurant and got cold food. Waitress was clearly mortified and gave me buffet at reduced price, but buffet wasn't much better. Tepid food temp= gurgling belly an hour later. Waited 20+ min for an elevator, and ended going up to top floor to go down. Next year I will be trying one of the other local properties. Bartenders were excellent.

By on Mar 13, 2018

3

hilton should remove its name from here

Everyone

It is old--dreary---It either needs to be remodeled or torn down and replaced.

By on Mar 12, 2018

3

poor quality hotel, worst hilton hotel i ever stay

Everyone

Queen size is really a full, and uncomfortable. Facility is out of date. Front desk receptionist lack of training in answering phone, very inpatient. No way this hotel meet Hilton standards, a 3 star only.

By on Feb 16, 2018

4

beautiful hotel, comfy beds, cold bathroom

Everyone

Only complaint....bathroom was freezing!!! Heater broke second day in to a 3 day trip so not totally worried till night time when trying to sleep and the coldness coming out the bathroom. Taking a shower at 630 AM was painful. Water took forever to get hot. Beds were super duper comfy. Beautiful hotel! Also 150.00 for incidentals was a surprise to hold onto after spending my 400+ for a 3 night stay. Still waiting for it to hit back onto m y account 2 days later.

By , from maryland on Jan 30, 2018

1

terrible experience will never stay in a hilton

Everyone

We prepaid 2 night through Orbitz, BIG MISTAKE, since I paid ahead of time. I am the owner of an American Express PLATINUM card and many others. We did the check in and gave a credit card. At night I ordered room service for dinner an$11 USD sándwich. and next day a 6:30 am breakfast. They deliver a nasty letter at night saying that I did not have funds to cover the food. in the morning the waiter at 6:30 am was rude that he could not deliver breakfast if I do not pay.... I gave him my AE Platinum card he charged and came back. THIS IS THE NASTIEST EXPERIENCE, LOWGRADING, RACIST EXPERIENCE I HAVE HAD IN MY LIFE. Went down later and complained. the HEAD MANAGER of the Hilton hotel was not there, everybody un polite they never apologized. the HEAD Manager of this hotel NEVER apologized. VERY NASTY PEOPLE. If I did not have the 2 nights prepaid I would have left. After I complaint went back to my room and the lock was deactivated, could not get into my room. So I had to go down again and have them actívate the lock to enter my room. THE WORST EXPERIENCE IN MY LIFE. WILL NEVER GO TO A HILTON AGAIN AND I WILL SEND THIS COPY OF THE NASTY LETTER I RECEIVED, THAT I KEPT TO HILTON UPPER MANAGEMENT. I WAS INSULTED OF NOT HAVING FUNDS TO PAY AN $11 usd SANDWICH AND A BREAKFAST, THEY LOCKED ME OUT OF MY ROOM. TERRIBLE EXPERIENCE. THE HEAD OF THE HOTEL NEVER DROPPED AN APOLOGY NOTE, NEVER APOLOGIZE, WAS NEVER THERE WENT WENT TO COMPLAIN, I JUST COMPLAIN TO A PERSON IN THE FRONT DESK.

By , from CALIFORNIA on Jan 11, 2018

4
Everyone

On a slow day for the hotel, at 3pm room still not made up. They came right away, but awkward hanging around room while being cleaned.

By on Jan 8, 2018

4
Everyone

Very good overall, great brochure on Hotel history. , Real classic style .

By , from Boston on Dec 20, 2017

3
Everyone

Waste of money. Small room. Customer service is nothing special. Best thing was location

By , from oh on Sep 15, 2017

3

old hotel--needs to be refurbished

Couples

The common areas as you walk in are nice but the rooms and Hallways were to small and old. The wood was chipping away and paint scuffed. The pool area is dark and bland. It something you would expect out of Russia.

By , from New Orleans on Jul 10, 2017