4/10 Poor
Raymond
Traveled with family and small children
Oct 20, 2025
Homewood Suites by Hilton apparently in a dual venture associated with Hampton, as both names were in the building, with two separate check-in counters, but each counter served reservations with either:
On the second day an alarm in the room and the hallway went off with an announcement that an emergency was reported in the building and everyone should leave the building and NOT use the elevators.
So we and our disabled (but fairly ambulatory) child walked down from the 8th floor to the lobby where we were told "It is just a test".
Really? With no advanced notice?
And yet the announcement kept blaring for another 20 minutes?
And guess what? It happened again later that day, and when I tried calling numerous telephone numbers in the facility NO ONE ANSWERED THE PHONE!!
So of course we went down to the lobby - though this time taking the risky step of using the elevator. And there a uniformed person explained (with a smile!?) "It looks like a smoke alarm might have gone off".
This time the announcement only blared for about 3 minutes.
But there was no apology, no explanation from hotel staff, and never was any ALL CLEAR announced!
Could there be anything worse than a potential safety risk of this magnitude to be handled so feebly in a high rise buidling????
NEVER AGAIN WILL WE GO TO FACILITY ASSOCIATED WITH THE NAME HOMEWOOD, HILTON OR HAMPTON!
Raymond
Stayed 3 nights in Oct 2025


















