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Recent guest reviews

Workout room was very dirty Parking was not convenient and I was going to have to pay 18 for 3 hours !

I've stayed at the Renaissance Cleveland many times and always impressed by the friendliness and helpfulness of the staff. This trip included a free room upgrade with a view of Public Square and late checkout. The breakfasts are great too!

Our room was dirty. Breakfast wasnt included and we were not aware until we received a bill.

Wifi is not free. There was no fridge or microwave in the room, and while they offered a coffee maker they did not provide grounds, cups, or anything else to make it. There is no public drinking water available, but they offer $6 bottles of Evian in the room. There was also no continental breakfast, and menu prices for the limited breakfast services were high. The toilet did not flush well, and the towels were rough enough to scratch your skin. Additionally, the casino attached to the building attracted a crowd outside, who were loud enough to keep us awake until 2 AM. The second leg of our trip was in a cheap motel which had none of the decor that you'd find in the Renaissance lobby, but also none of the issues. Not only was the price much lower, but the staff was far more pleasant.

Historic hotel within walking distance to casino

Location was good, but the hotel didn’t have anything special to it. It looked like it was a deserted hotel. I would stay here again.

None thank you. Have a nice day. Good day. Great life.

Beautiful old property oozing with character and history. Unfortunately, a little restoration needed in public areas as well as guest rooms.

The room suite city view was amazing but the woman at the check in desk was less than friendly!!!

Great location and nostalgic setting. Executive Room was as advertised.

The hotel was very beautiful in the inside,decorated nicely, and located in a great area.

Beautiful hotel. Room was clean and staff was great. Would book again.

Staff was great but the hotel was a little outdated

There’s no parking within blocks of the hotel except their parking garage. A friend dropped me off and had to pay $20 to get out of the parking garage and they charged me $32 for parking there as well she was in a put just dropping me off. So $52 to park for 1 hour. Insaine.

Public Sq Cleveland OH

Hotel highlights

  • Walking distance to JACK Cleveland Casino and Cleveland Arcade
  • Onsite dining
  • Casino
  • Fitness center

Located in Downtown Cleveland, Renaissance Cleveland Hotel is adjacent to JACK Cleveland Casino and within a 10-minute walk of other popular attractions like Rocket Mortgage FieldHouse. This 4-star hotel has 491 rooms and welcomes guests with a restaurant, a casino, and a gym. Centrally located in Cleveland, the hotel is connected to a shopping center and also a short walk from Huntington Convention Center of Cleveland and Progressive Field.


Dining

In addition to a restaurant that serves breakfast, there's also a lobby lounge. Full breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

All 491 air-conditioned rooms feature coffee makers, safes, and phones. TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Ironing boards, desks, and wardrobes or closets are also standard.


Property features

Guests staying at Renaissance Cleveland Hotel enjoy access to a casino, a gym, and WiFi in public areas. Valet parking is available for USD 39 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this historic hotel include conference space, a business center, and express check-out.

Room options

Club Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Suite, 1 Bedroom, Non Smoking, City View

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Club Room, 2 Queen Beds, Non Smoking, View

2 Queen Beds | Sleeps 4

Guest reviews for Renaissance Cleveland Hotel

Everyone (19) Couples (8) Family (10)
3
Family

Workout room was very dirty Parking was not convenient and I was going to have to pay 18 for 3 hours !

By on Jan 17, 2022

Review comment responded on Jan 28, 2022

We appreciate the feedback, Darrick. We regret that your time with us was less than ideal as providing our guests with a pleasant experience is very important to us. It's unfortunate to know that our facilities were not refreshed properly during your time with us, and that you were dissatisfied with our parking options. We hold ourselves to a higher standard so we'll be sure to address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon. Have a great day.

5
Friends

I've stayed at the Renaissance Cleveland many times and always impressed by the friendliness and helpfulness of the staff. This trip included a free room upgrade with a view of Public Square and late checkout. The breakfasts are great too!

By on Dec 23, 2021

5
Everyone

By on Nov 4, 2021

1
Family Family with small children

Our room was dirty. Breakfast wasnt included and we were not aware until we received a bill.

By on Aug 31, 2021

4
Everyone

By on Aug 1, 2021

2
Partner Couples

Wifi is not free. There was no fridge or microwave in the room, and while they offered a coffee maker they did not provide grounds, cups, or anything else to make it. There is no public drinking water available, but they offer $6 bottles of Evian in the room. There was also no continental breakfast, and menu prices for the limited breakfast services were high. The toilet did not flush well, and the towels were rough enough to scratch your skin. Additionally, the casino attached to the building attracted a crowd outside, who were loud enough to keep us awake until 2 AM. The second leg of our trip was in a cheap motel which had none of the decor that you'd find in the Renaissance lobby, but also none of the issues. Not only was the price much lower, but the staff was far more pleasant.

By on May 15, 2021

Review comment responded on May 15, 2021

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

5
Everyone

By on Apr 26, 2021

Review comment responded on May 8, 2021

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4
Everyone

By on Apr 9, 2021

Review comment responded on Apr 27, 2021

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4
Family

Historic hotel within walking distance to casino

By on Apr 4, 2021

Review comment responded on Apr 9, 2021

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2
Family with small children

Location was good, but the hotel didn’t have anything special to it. It looked like it was a deserted hotel. I would stay here again.

By on Apr 2, 2021

Review comment responded on Apr 9, 2021

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Renaissance Cleveland Hotel

24 Public Sq, Cleveland, OH 44113
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