Nice facilities and nice staff.
N/A
The room was not ready at 4 PM- scheduled check in time. The front desk was not helpful, only said housekeeping did not have room ready. Once my family of 5 was able to check in, we unpacked and settled in to discover the pull out couch was completely broken. We had to re-pack our stuff and switch to another room. The 2nd room was missing sheets, blankets, and the pillow for the pull out couch. The toilet overflowed and we had to request maintenence. Breakfast was disappointing at best.
Great place
Pool and gym were nice. The room itself was run down and not cleaned thoroughly. Complaints would be: Shredded cheese in the carpet, refrigerator leaked water, hairs in the bathroom, and the king size bed was originally made up with a set of sheets that were too small.
The staff were very accommodating and friendly. No complaints there, at all. From the outside, the hotel seems very attractive. The grounds are clean and well maintained. The parking was limited and there was need to park in a grassy lot next door during the weekend when the hotel was full. On the inside, the rooms are in need of some upkeep. It was painfully obvious that the hotel was built cheaply. Linoleum peeling up in the bathroom. Windows that were broken. Walls thin enough to hear conversations in the next room. These were a little disappointing, but didn't make the stay bad. The breakfast could use some work, as well. One day there was cereal, but no milk. The next day milk, but no cereal. Food and coffee was constantly running out and the staff was working hard to keep up. Just a tad disappointing, but not a game breaker. All in all, you get what you pay for and we'd stay here again if necessary.
It was nice to be able to stay together but still have our own separate bedrooms.
The location was great. The breakfast was a disappointment. No sweets such as honey dip donuts.
Not a great view, but the room was clean and quiet.
A complete package. From nicely decorated suites to a well equipped kitchen, the room accomodations are excellent. The location is great. 10 or so minute drive into downtown Charlrston as well as easy access to roads, including Ashley River Rd and the airport. Sited with a view of the marsh, the location includes a short but pretty tree lined walk to a marina. No place to eat within walking distance. Grocery stores nearby. Brrakfast was weak due to covid. Bought and brought in croissants from a downtown bakery.
Overall, the property was nice. The facility was clean and the front desk staff were nice. I thought it was a riverview property because of the name but it was not. Parking was an issue at night when full.
The front desk clerk was not very kind or knowledgeable about the amenities. I asked a simple question about connecting the tv to my Netflix account to which she laughed and said she had “no clue”. Also, there was a leak from the AC unit in my bedroom that soaked the entire carpet and no one even offered to move me or give me a discount. It’s a nice property but my trip was a disappointment.
Very Clean, Great Staff,Nice room layout.Good parking.
The toilet in our room didn't properly flush the entire time we were there despite repeated plunging and work on it.
The hotel is tired and needs updating. Other than that the personal were great.
They were cleaning carpets with heavy chemical no fans in place and very noisy. Would not give me a different room or refund my money. It is described as riverview district hotel our view was the garbage can. Very unhappy with stay
Located in West Ashley, Residence Inn Charleston Riverview is within a few miles (5 km) of popular sights such as Medical University of South Carolina and College of Charleston. This 119-room, 3-star hotel welcomes guests with conveniences like a marina, an outdoor pool, and free in-room WiFi.
Free full breakfast is included with your stay. Entertain your taste buds with bite to eat at the onsite restaurant, or chat with other guests at the free manager's reception.
Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include kitchens, refrigerators, and microwaves.
Residence Inn Charleston Riverview features a marina, an outdoor pool, and a gym. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a spa tub, and conference space.
Nice facilities and nice staff.
N/A
Dear Carin, we are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Residence Inn by Marriott Charleston Downtown/Riverview look forward to your next visit. Darryl Kosiorek, General Manager
The room was not ready at 4 PM- scheduled check in time. The front desk was not helpful, only said housekeeping did not have room ready. Once my family of 5 was able to check in, we unpacked and settled in to discover the pull out couch was completely broken. We had to re-pack our stuff and switch to another room. The 2nd room was missing sheets, blankets, and the pillow for the pull out couch. The toilet overflowed and we had to request maintenence. Breakfast was disappointing at best.
Dear Guest, we appreciate the time you took to give us your feedback regarding your stay with us. Please accept our apologies, as it is never our intention to disappoint a guest in any way. We have addressed your concerns with the appropriate individuals, and we have taken action to ensure a better outcome going forward. Thank you again, and we hope to have the opportunity to welcome you and your family back soon. Darryl Kosiorek, General Manager
Great place
Dear Guest, thank you for the perfect rating. We are glad you had a wonderful time at Residence Inn Charleston Downtown/Riverview. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Darryl Kosiorek, General Manager
Pool and gym were nice. The room itself was run down and not cleaned thoroughly. Complaints would be: Shredded cheese in the carpet, refrigerator leaked water, hairs in the bathroom, and the king size bed was originally made up with a set of sheets that were too small.
Dear Guest, thank you for your review. We apologize for the oversights in the servicing of your room and the issues you outlined. Your feedback will be shared with our team, and we hope you will consider us when you return to the area so we can provide you with a better stay. Darryl Kosiorek, General Manager
The staff were very accommodating and friendly. No complaints there, at all. From the outside, the hotel seems very attractive. The grounds are clean and well maintained. The parking was limited and there was need to park in a grassy lot next door during the weekend when the hotel was full. On the inside, the rooms are in need of some upkeep. It was painfully obvious that the hotel was built cheaply. Linoleum peeling up in the bathroom. Windows that were broken. Walls thin enough to hear conversations in the next room. These were a little disappointing, but didn't make the stay bad. The breakfast could use some work, as well. One day there was cereal, but no milk. The next day milk, but no cereal. Food and coffee was constantly running out and the staff was working hard to keep up. Just a tad disappointing, but not a game breaker. All in all, you get what you pay for and we'd stay here again if necessary.
Dear Guest, thank you for evaluating your stay at the Residence Inn Charleston Downtown/Riverview. It is gratifying to know you were pleased with our amiable associates and beautiful property. However, we are sorry for the issues you encountered in your room and for any inconvenience caused. We will research and address the concerns you raised, as we are continuously working to keep our accommodations fresh and up to date. Furthermore, your comments about the breakfast we serve will be reviewed with our food and beverage team to see where we can do better. We are grateful for your feedback and look forward to seeing you again in the future. Darryl Kosiorek, General Manager
It was nice to be able to stay together but still have our own separate bedrooms.
Dear Guest, thank you for choosing Residence Inn Charleston Downtown/Riverview and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Darryl Kosiorek, General Manager
The location was great. The breakfast was a disappointment. No sweets such as honey dip donuts.
Dear Guest, we are so happy the Residence Inn Charleston Downtown/Riverview was perfect for your visit to our historic city. We are ideally located for touring the Charleston area. We appreciate your specific feedback and have made a note of it. We hope to see you again when you return to Charleston! Darryl Kosiorek, General Manager
Not a great view, but the room was clean and quiet.
Dear Guest, thank you for choosing to stay at Residence Inn Charleston Downtown/Riverview. We are glad to know you were happy with your comfortable room. it was our pleasure hosting you, and we look forward to your next visit. Darryl Kosiorek, General Manager
Dear Robert, Thank you for taking the time to share your experience regarding your recent stay at Residence Inn Charleston Downtown/Riverview. We are pleased to know that you found our well-kept property and attentive service to your liking. We look forward to welcoming you back whenever your travels bring you back to Charleston.Sincerely, Darryl Kosiorek General Manager