Great room, and location
Historic Charleston king street location. Homeless people
The check in process was fine and the location is great. The condition of the room was less than stellar. The walls next to the commode had “stains” on them, the corners of the bathroom were dirty, the sliding door had “stains” on them, the ceiling in the shower and bathroom were peeling and mold could be visible in the grout of shower. I’m in a very similar business and one would think that housekeeping would report the very first sight of this. We missed breakfast daily but my husband did walk down 5 mins after and had to pull teeth to request a cup of coffee, that was still there. Normally coffee stations would be left. The staff, other than front desk, was not friendly. The hotel is connected to a great Mexican restaurant, Mesa which is a lot of fun, and also the rooftop bar (check hours because it’s seems like they aren’t open when you think they’d be). Overall, eh....not my favorite Charleston hotel.
The room is very clean, quite and comfortable.
slept there for 3 nights & not once did anyone came to our rooms to refreshen it up. Was told later that we had to call in for someone to take our trash, get fresh towels, etc. ok but nobody came in our rooms while we were out all day! Call service to come fix microwave & nobody never came.
The room was big and it was great having 2 separate areas to sit in. My husband was here on business and the island in the kitchen area was the perfect place for him to set up his computer and work for as long as he needed to. The pool area was very nice, but it could have been a little warmer. The location was great and it was in walking distance of a lot of restaurants, and the bus was right outside to go anywhere we wanted. The one big downside to the hotel is the view. It is never stated anywhere when you are making the reservation that when you look out your window you will be staring at the wall to the parking garage. That was a huge disappointment. I was disappointed to spend 4 days in a historic city like Charleston and out of my window all I saw was brick. I would still recommend the hotel to people, but I would tell them that if they’re looking for a great view, this isn’t the hotel for them. If they want great service and a good meal in the morning, then they should stay here
I was disappointed. It was a nice hotel and it was clean. However, I booked a high king suite. I did get top floor but I overlooked a parking lot full of Uhaul trucks. There wasn't an ice machine on my floor or on my room. The vent whistled all night. I've stayed in many hotels that was nicer and cheaper.
The room was well equipped and clean. The location was excellent, and the staff was extremely helpful. Would absolutely return!
I'm very cold natured, so it was disappointing that the rooms have a governor on the thermostat to not go above 75. It was very cold outside, thus I was freezing in my room. However, the hotel staff was kind enough to bring me two additional top covers.
Great location, convenient for walking throughout the Historic District. Wonderful breakfast selections including made-to-order omelets. All staff very friendly and attentive.
The property was outstanding and affordable. Available at the hotel is a beer and wine tasting bar with excellent service. The hotel is within walking distance of all local bars and fine dining. The breakfast every morning was exquisite with a wide selection of food. I would easily recommend this property to anyone.
I loved the staff and the amenities available at no additional cost. Parking was inexpensive and easy and everyone was knowledgeable and kind. Very lgbt friendly my wife and I felt very comfortable here.
LOVED THE LOCATION!!! Right off of King Street which has lots of restaurants, bars and specialty shops.
Located in Downtown Charleston, Hyatt House Charleston/Historic District is within a 10-minute stroll of sights such as American Theater and Music Farm. This 113-room, 3-star hotel has an indoor pool along with a 24-hour gym and free in-room WiFi.
Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can get a quick energy boost at the coffee shop/café.
All 113 heated accommodations feature kitchens and space to spread out with sitting areas. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with down comforters ensure a restful night. Coffee makers, phones, and ironing boards are also standard.
Built in 2015, the brand new Hyatt House Charleston/Historic District offers an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 36 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.
Great room, and location
Historic Charleston king street location. Homeless people
Thank you for rating us highly! We're glad you enjoyed our terrific location, and hope you will allow us to win you over completely the next time you visit Charleston!
We are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.
The check in process was fine and the location is great. The condition of the room was less than stellar. The walls next to the commode had “stains” on them, the corners of the bathroom were dirty, the sliding door had “stains” on them, the ceiling in the shower and bathroom were peeling and mold could be visible in the grout of shower. I’m in a very similar business and one would think that housekeeping would report the very first sight of this. We missed breakfast daily but my husband did walk down 5 mins after and had to pull teeth to request a cup of coffee, that was still there. Normally coffee stations would be left. The staff, other than front desk, was not friendly. The hotel is connected to a great Mexican restaurant, Mesa which is a lot of fun, and also the rooftop bar (check hours because it’s seems like they aren’t open when you think they’d be). Overall, eh....not my favorite Charleston hotel.
Thank you for sharing your review. We apologize that the warm welcoming service we want our team to provide to our guests was not experienced during your stay and we will work with our staff to make improvements. We will address your concerns about the cleanliness of your guestroom bathroom with our housekeeping team to ensure all areas of our hotel are at their best. We hope you will allow us another opportunity to welcome you back so that we can surpass your expectations and provide you with a stay that is enjoyable.
The room is very clean, quite and comfortable.
How great to read you enjoyed the cleanliness and comfort our guestrooms provide. Thank you for your review. It will be a pleasure to welcome you back to Hyatt House Charleston Historic District.
Thank you for the 5/5! We hope to see you soon!
slept there for 3 nights & not once did anyone came to our rooms to refreshen it up. Was told later that we had to call in for someone to take our trash, get fresh towels, etc. ok but nobody came in our rooms while we were out all day! Call service to come fix microwave & nobody never came.
Thank your comments, we have shared your comments with our staff.
The room was big and it was great having 2 separate areas to sit in. My husband was here on business and the island in the kitchen area was the perfect place for him to set up his computer and work for as long as he needed to. The pool area was very nice, but it could have been a little warmer. The location was great and it was in walking distance of a lot of restaurants, and the bus was right outside to go anywhere we wanted. The one big downside to the hotel is the view. It is never stated anywhere when you are making the reservation that when you look out your window you will be staring at the wall to the parking garage. That was a huge disappointment. I was disappointed to spend 4 days in a historic city like Charleston and out of my window all I saw was brick. I would still recommend the hotel to people, but I would tell them that if they’re looking for a great view, this isn’t the hotel for them. If they want great service and a good meal in the morning, then they should stay here
Thank you for the excellent review and the detailed feedback on your stay at Hyatt House Charleston Historic District. We're pleased so many details impressed you, including our spacious guest rooms, convenient amenities, and our proximity to local shops and restaurants. Because our property offers a variety of different views, If you book with us again in the future, we're confident your next accommodations will meet all of your needs. We hope to welcome you back soon!
Your rave review is greatly valued by everyone here at Hyatt House Charleston Historic District. We would love to invite you back to our ideal location to further enjoy our luxurious accommodations. See you soon!