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The Charleston Place

5.0 star property

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Photo gallery for The Charleston Place

Lobby
Property video
Fountain
Indoor pool, pool umbrellas, sun loungers
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
130 Market St, Charleston, SC, 29401
  • Place, College of Charleston
    ‪3 min walk‬
  • Place, Charleston City Market
    ‪4 min walk‬
  • Place, Port of Charleston
    ‪7 min walk‬
  • Airport, Charleston, SC (CHS-Charleston Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Room

9.4 out of 10
Exceptional
(158 reviews)
  • City view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Junior Suite

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club King Room

Club King Room | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Club King Room

9.8 out of 10
Exceptional
(16 reviews)
  • City view
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Double Room

Club Double Room | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Club Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 400 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier King Room

Premier King Room | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Premier King Room

9.8 out of 10
Exceptional
(39 reviews)
  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

Premium bedding, Tempur-Pedic beds, in-room safe, desk

One Bedroom Suite

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Club Premier Room

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Club Premier Room

9.6 out of 10
Exceptional
(8 reviews)
  • City view
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Corner One Bedroom Suite

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Corner One Bedroom Suite

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 797 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Luxury Suite

  • City view
  • 1001 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Club Suite

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Luxury Club Suite

  • City view
  • 1001 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club One Bedroom Suite

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Club One Bedroom Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Presidential Suite

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Presidential Suite

  • City view
  • 1023 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premier Double Room

Premier Double Room | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Premier Double Room

9.6 out of 10
Exceptional
(10 reviews)
  • City view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier King Balcony Room

Premier King Balcony Room | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Premier King Balcony Room

9.6 out of 10
Exceptional
(33 reviews)
  • City view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Club King Room

  • Sleeps 2

Club Premier Room

  • Sleeps 2

Junior Suite

  • Sleeps 3

I-One Bedroom Suite

  • Sleeps 4

J-Corner One Bedroom Suite

  • Sleeps 4

L-Club One Bedroom Suite

  • Sleeps 4

Luxury Suite

  • Sleeps 4

Luxury Club Suite

  • Sleeps 4

Presidential Suite

  • Sleeps 4

Premier Two Double Room

  • Sleeps 4

Club Two Double Room

  • Sleeps 4

View all photos for Reimagined King Room

Reimagined King Room | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Reimagined King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Reimagined Double Room

Reimagined Double Room | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Reimagined Double Room

  • Sleeps 4
  • 2 Double Beds

D - Premier King Balcony Room

  • Sleeps 2

B - Premier King Room

  • Sleeps 2

Reimagined Double Room

  • Sleeps 4

Reimagined King Room

  • Sleeps 2

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Interior

Emeline

Charleston Historic District
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 1,700 reviews
$326 nightly
The price is $371
Mar 22 - Mar 23
Total with taxes and fees
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About the neighborhood

Charleston

Located in Charleston Historic District, The Charleston Place is within a 5-minute walk of popular attractions such as College of Charleston and Charleston City Market. This 429-room, 5-star hotel has an indoor pool along with free in-room WiFi and a gym. It's connected to a shopping center in central Charleston, and also a short walk from Port of Charleston and Waterfront Park.

What's nearby

  • Shops at Charleston Place - 1 min walk - 0.0 miles
  • College of Charleston - 3 min walk - 0.2 miles
  • Charleston City Market - 4 min walk - 0.3 miles
  • Port of Charleston - 7 min walk - 0.4 miles
  • Waterfront Park - 9 min walk - 0.5 miles

Getting around

  • Charleston Station - 21 min drive
  • Charleston Intl. Airport (CHS) - 26 min drive

Restaurants

  • ‪Hyman's Seafood - ‬1 min walk
  • ‪Clerks Coffee Company - ‬3 min walk
  • ‪Azur - ‬4 min walk
  • ‪Bitty & Beau’s Coffee - ‬3 min walk
  • ‪Thoroughbred Club - ‬1 min walk

About this property

The Charleston Place

Guests of The Charleston Place have access to an indoor pool, a gym, and a sauna. Valet parking is available for USD 62 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, a hot tub, and conference space.
Guests can expect to find free WiFi and 42-inch flat-screen TVs with digital channels and pay movies. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and Tempur-Pedic beds with premium bedding ensure a restful night. Other standard amenities include refrigerators, coffee makers, and free newspapers.
A health club and complimentary bicycles are featured at the hotel. An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Interior
Emeline
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 1,700 reviews
$326 nightly
The price is $371
Mar 22 - Mar 23
Total with taxes and fees
Emeline

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 40 km
  • Limo/town car service
  • Covered valet parking on site (USD 62 per night; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 30 for adults and USD 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Hosted evening meal available daily for a fee of USD 100
  • Snack bar/deli

Restaurants on site

  • Daniel Humm X CPH
  • Meeting at Market
  • The Palmetto Cafe
  • Thoroughbred Club

Things to do

  • Art gallery
  • Bicycle storage
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Free bicycle rentals
  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Shopping mall

Family friendly

  • Grocery/convenience store
  • High chair
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 31 meeting rooms
  • 40,000 square feet of conference space
  • Computer station

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Grab bar in shower
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Low-height bed
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Portable bathtub seat
  • Portable shower seat
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 13 2024 to May 7 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • 2 total pets
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee (November 01 - September 01): USD 45.60 per accommodation, per night
The resort fee includes:
  • Concierge service
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Newspaper
  • Pool access
  • Spa access
  • Hot tub access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 30 for adults and USD 20 for children
  • Covered valet parking fee: USD 62 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Hosted evening meal: USD 100

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Parties and events are allowed on site
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Parties and events are allowed on site.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Place Hotel Charleston
Charleston Place Hotel
Charleston Place Charleston
Charleston Place Hotel Charleston
Charleston Place
Belmond Charleston Place
The Charleston Place Hotel
The Charleston Place Charleston
The Charleston Place Hotel Charleston
Charleston Place A Belmond Hotel Charleston

Frequently asked questions

Are free cancellation options available at The Charleston Place?

The Charleston Place provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at The Charleston Place?

As of Mar 19, 2026, prices found for a 1-night stay for 2 adults at The Charleston Place on Mar 29, 2026 start from $537, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near The Charleston Place?

This hotel is situated in Charleston Historic District, just steps from Charleston City Market, and within a 10-minute walk of Port of Charleston and Waterfront Park. You'll also find South Carolina Aquarium and Marion Square less than a mile away.

Is parking available on site at The Charleston Place?

Yes, covered valet parking is offered for USD 62 per night with in/out privileges. Though parking is limited parking, an electric car charging station, bicycle parking, and wheelchair-accessible van parking are also available.

Does The Charleston Place have luxury amenities?

Yes, guests can indulge in luxuries such as an indoor pool, a restaurant, and a poolside bar at this hotel.

Does The Charleston Place have a casino?

No, The Charleston Place doesn't have a casino.

Will I find an indoor pool at The Charleston Place?

Yes, this hotel has an indoor pool along with a hot tub. Note though that pool facilities will be unavailable from September 13 2024 until May 7 2026 (subject to change).

What will couples enjoy most about a stay at The Charleston Place?

There are many amenities for couples at this hotel, including a restaurant and an indoor pool plus some guestrooms feature champagne service.

Are there hot tubs at The Charleston Place?

No, but this hotel does have a sauna.

Does The Charleston Place have a restaurant that serves breakfast?

Yes, The Charleston Place serves a full breakfast for a surcharge each morning at The Palmetto Cafe.

Does The Charleston Place allow pets to stay free of charge?

Yes, pets stay free at The Charleston Place and the property also provides food and water bowls for pets.

Are there connecting rooms at The Charleston Place?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

What is the closest airport to The Charleston Place?

The closest major airport to The Charleston Place is Charleston Intl. Airport (CHS), which is 12.5 mi away (26 minutes by car).

Are there rooms with balconies that I can book at The Charleston Place?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy city views.

Does The Charleston Place host weddings?

There are wedding services available at The Charleston Place if that's in your vacation plans.

The Charleston Place Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 845 out of 1001 reviews
Rating 8 - Good. 93 out of 1001 reviews
Rating 6 - Okay. 39 out of 1001 reviews
Rating 4 - Poor. 14 out of 1001 reviews
Rating 2 - Terrible. 10 out of 1001 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Laura

Stayed 1 night in Jan 2026

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great and top notch!! Staff is really wonderful and so attentive and the amenites are great
Stayed 5 nights in Dec 2025

10/10 Excellent

thomas

Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience
Stayed 2 nights in Dec 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Ulrike, Hilton Head Island

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The beauty and Christmas decorations around the hotel.
Stayed 2 nights in Dec 2025

10/10 Excellent

Carolyn, Wilmingron

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Dec 2025

10/10 Excellent

Sarah Drew

Stayed 1 night in Nov 2025

10/10 Excellent

Thornton

Traveled with group
Liked: Cleanliness, staff & service
Facilities are fabulous and the staff is the best I have ever seen in any business!
Stayed 4 nights in Dec 2025

10/10 Excellent

Janis

Staff was great, room perfect and we had a lovely time in Charleston!😊
Stayed 2 nights in Dec 2025

10/10 Excellent

Anne

Traveled with group
Liked: Cleanliness, amenities
Although the hotel is undergoing a renovation, everyone was super nice, friendly and wanted to ensure our stay would be great. The hotel is beautifully decorated for the Holidays
Stayed 2 nights in Dec 2025

10/10 Excellent

George

Stayed 3 nights in Nov 2025

10/10 Excellent

chuck

Stayed 2 nights in Nov 2025

10/10 Excellent

Annemarie

Stayed 2 nights in Nov 2025

10/10 Excellent

Erika

Stayed 3 nights in Nov 2025

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful trip as always. The room service food is a little pricey. I prefer a coffee setup somewhere vs in room nespresso. The coffee shop in the lobby can get packed.
Stayed 2 nights in Nov 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities
Fabulous on all points!
Stayed 4 nights in Nov 2025

10/10 Excellent

Todd

Stayed 2 nights in Nov 2025

10/10 Excellent

Eric

Stayed 2 nights in Nov 2025

10/10 Excellent

Yvonne

Stayed 2 nights in Nov 2025

6/10 Okay

Joy

Traveled with family
Liked: Cleanliness
Their attention to detail was not great. I got an amazing phone call from a Justus there and asked me all these amazing questions about my preferences and the room reflecting none of my requests. Worn rooms. Needs refreshing No snacks in room but no room service at night whether. The worst was my daughter was getting married and in a suite and got back to the room and they had done their amazing turn down service but no one delivered the meals and champagne that were left at the front desk to be put in their rooms for after the wedding and they came back starving of course. Found the food the next day at the front desk. Cold and spoiled. For how expensive this hotel is and how many rooms we had booked there, frankly I’m appalled. They ruined a special moment for her.
Stayed 3 nights in Nov 2025

10/10 Excellent

Katalin

Stayed 1 night in Nov 2025

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, wonderful staff
Stayed 3 nights in Nov 2025

6/10 Okay

Dominik

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
While booking the room I specifically requested a room with 1 king size bed - it is my wife's and mine getaway weekend, and wanted to stay close. The front desk person said they didn't have any such rooms, and we received 2 separate beds. Blame was pushed on Expedia, and it's not for me to judge. Something went wrong, somehow.
Stayed 1 night in Nov 2025

6/10 Okay

Rohin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was good, the bell staff was great. Took quite a while to get our car from valet, but one of the valet helped us find a stroller from the hotel. One issue I had was with the front desk staff, it was a blonde girl. We asked for the stroller that we had reserved and she said we don’t have strollers and didn’t make an effort to even look. It was only after the Belman overheard us that he went to go check and found the stroller immediately. I find it weird and a five star resort that she didn’t even try to help. Also, we booked the hotel because of the wonderful indoor pool that was advertised and when we got there, we found that the pool was closed. It would’ve been nice to know that the pool was not working before we booked.
Stayed 2 nights in Nov 2025

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything about our stay was impeccable (other than our room view and some construction noise that we were made well aware of prior)! We cannot wait to go back many more times. The website did not do justice for what the reality was and it was only made better by the top notch service by every single staff member we encountered. We absolutely loved our stay and would just request a better room location next time!!!! But that was not their fault. :)
Stayed 3 nights in Nov 2025

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