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Recent guest reviews

The stay was good and great location

I loved it! It wasn’t a special view, but I knew what it had as I have stayed in the room below it. Fine for me and NO complaints

Staff was great but the property is definitely showing some wear. Carpets were stained and torn. Ceilings showed signs of water damage and mold. Price was good though and it was convenient to everything.

Clean

Nice, convention location. Large room. Heater didn't work properly, so the room was cold. Room could have been cleaner. No fresh towels.

The property was ok. Check in was very delayed. Check in is at 3 but didn't get room until 5:15 ish because they didn't have enough housekeepers. When I asked how long the wait would be, the reply I got was idk whenever a room is available we will call you! But I drove 5 hrs to get here I have no where to go. The front desk women did apologize but I feel like more should hace been done. Let me mention I was with 4 kids. They did have hot breakfast but pool was closed. Elevators made me nervous. The doors of elevator sounds like they are loose and the elevator makes weird noise while in motion. Personally I don't know if I'll book here again.

Our single complaint is that the pressure in the shower was terrible. That’s it. The staff were very friendly and the room was really nice!

The issue with the hotel had nothing to do with the staff but the kids hockey team staying for the weekend. Apparently they were never taught how to act in public. The staff was frazzled but handled themselves in a professional manner.

Awesome service with an exceptional evening staffer...not only was he in charge of the front desk; he was folding linen and helping out with any additional requests...we needed a couple of more towels and he promptly stopped what he was doing and took care of us!!! Housekeeping service was provided the next day...which was a wonderful surprise since with COVID-19 they were limiting the service. Our room should be up for a renovation soon...no issues but wear and tear in some places...super quiet room!

For the most part my stay was ok (room clean and pleasant hotel) but there were things I was not a fan of. My room inexplicably had no microwave so we could not heat up anything. The 'COVID-19 changes' sheet I was given mentioned that towels and garbage (to be placed outside the door) would be picked up at 10am and 5pm daily, but no such pickup happened... so my garbage and dirty towels stayed in the hallway for the next 1.5 days (I stayed 2 nights). So here is my neutral rating - not bad, but not good.

Charged me for room after I had already prepaid. Refused to give me a refund for Additional charge stating didn’t have enough info but had my card info And ID to verify I was who I said! Never will I stay here again.

The service was great. Anything we ask for , they were qilling to asist . They were very kind and helpful.

The only complaint we have is that the beds are terrible. We woke up in pain! The staff was super helpful and friendly though.

Proximity to what I needed to see and do. Close to the airport and major highways.

Amazing hotel. I would simply like to comment that the water pressure from both the shower and sink needs to be increased, and maybe think about adding waffles to breakfast menu. *Parking situation needs to be addressed, no available spaces after it gets dark outside.

Prospect Drive North Charleston SC

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Indoor pool
  • 24-hour business center

Located 1.4 mi (2.2 km) from Northwoods Mall, Hyatt Place North Charleston is within a 10-minute drive of Trident Medical Center. This 3-star hotel has 113 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour business center.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café.


Rooms

The 113 accommodations feature sitting areas. 42-inch flat-screen TVs come with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with down comforters ensure a restful night. MP3 docks, sofa beds, and refrigerators are also standard.


Property features

Guests of Hyatt Place North Charleston enjoy an indoor pool, free WiFi in public areas, and conference space. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, express check-out, and free newspapers.

Room options

Room, 2 Queen Beds

2 Queen Beds | Sleeps 6

Room, 1 Queen Bed with Sofa bed (High Floor)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 6

Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 6

Room, 1 King Bed (High Floor)

1 King Bed | Sleeps 4

Guest reviews for Hyatt Place North Charleston

Everyone (29) Couples (3) Family (12)
5
Partner Couples

The stay was good and great location

By on Sep 13, 2021

5
Partner Couples

I loved it! It wasn’t a special view, but I knew what it had as I have stayed in the room below it. Fine for me and NO complaints

By on Jun 28, 2021

Review comment responded on Jul 2, 2021

Thank you for your feedback. We appreciate you choosing the Hyatt Place North Charleston.

4
Family with small children

Staff was great but the property is definitely showing some wear. Carpets were stained and torn. Ceilings showed signs of water damage and mold. Price was good though and it was convenient to everything.

By on Jun 28, 2021

3
Family

Clean

By on May 9, 2021

2
Family Family

Nice, convention location. Large room. Heater didn't work properly, so the room was cold. Room could have been cleaner. No fresh towels.

By on Apr 19, 2021

3
Family with small children

The property was ok. Check in was very delayed. Check in is at 3 but didn't get room until 5:15 ish because they didn't have enough housekeepers. When I asked how long the wait would be, the reply I got was idk whenever a room is available we will call you! But I drove 5 hrs to get here I have no where to go. The front desk women did apologize but I feel like more should hace been done. Let me mention I was with 4 kids. They did have hot breakfast but pool was closed. Elevators made me nervous. The doors of elevator sounds like they are loose and the elevator makes weird noise while in motion. Personally I don't know if I'll book here again.

By on Apr 14, 2021

4
Partner Couples Family

Our single complaint is that the pressure in the shower was terrible. That’s it. The staff were very friendly and the room was really nice!

By on Mar 8, 2021

4
Family Family

The issue with the hotel had nothing to do with the staff but the kids hockey team staying for the weekend. Apparently they were never taught how to act in public. The staff was frazzled but handled themselves in a professional manner.

By on Feb 17, 2021

5
Family Business Business

Awesome service with an exceptional evening staffer...not only was he in charge of the front desk; he was folding linen and helping out with any additional requests...we needed a couple of more towels and he promptly stopped what he was doing and took care of us!!! Housekeeping service was provided the next day...which was a wonderful surprise since with COVID-19 they were limiting the service. Our room should be up for a renovation soon...no issues but wear and tear in some places...super quiet room!

By , from Pacolet on Aug 22, 2020

Review comment responded on Sep 7, 2020

Thank you for your feedback

3
Family

For the most part my stay was ok (room clean and pleasant hotel) but there were things I was not a fan of. My room inexplicably had no microwave so we could not heat up anything. The 'COVID-19 changes' sheet I was given mentioned that towels and garbage (to be placed outside the door) would be picked up at 10am and 5pm daily, but no such pickup happened... so my garbage and dirty towels stayed in the hallway for the next 1.5 days (I stayed 2 nights). So here is my neutral rating - not bad, but not good.

By , from Buford, GA on Jul 29, 2020

Review comment responded on Aug 20, 2020

Thanks for staying with us. We appreciate your feedback! We have addressed these issues with staff!

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