I liked that it was close to Historic Charleston and that it had a shuttle (we did NOT use). I did NOT like the location was right in the median of a busy highway. VERY NOISY, the room was not dark because of the gaps in the doorway frame and the curtains let too much light in. No door on sink area, so the light in the shower toilet area did not have a separate switch, the light was very bright when turned on to use restroom. Exiting the property to get on highway was a little dangerous.
Did not like that the balconies are locked and you’re unable to step outside to see the view.
Staff was friendly and welcoming. Room was clean and tidy except for the inside of the Keurig coffee maker. The coffee maker was very dirty on the inside so we decided not to use it. Had to leave the property in order to get coffee instead. The view at the restaurant was spectacular but the smell was horrible. Once we stepped off the elevator on the top floor, an overwhelming smell of body odor (like smelly armpits) filled the lobby of the restaurant. There was a 15 minute wait to be seated and we could not stand the smell so we decided to eat our meal off the property as well. Bed was comfy but pillows were super flat. I would rate this experience 3 out of 5 stars.
Friendly staff, nice accommodations. Would definitely stay here again!
For what you pay and what you get it's a great deal.
I love and appreciate the regular free shuttle service to downtown. Saves a lot of aggravation and expense of parking, not to mention driving downtown. AND, the driver gave us a very interesting Mini tour narration on the short trip to downtown.
Good location and friendly staff. The elevator rollers on the bottom of the doors should be replaced.
Vinyl floors were great. Upgrade was added surprise Renovations made the place really messy
Located in West Ashley, Holiday Inn Charleston Riverview, an IHG Hotel is within a mile (2 km) of sights such as Harborage at Ashley Marina and Charleston City Marina. This 180-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 11:00 AM.
All 180 rooms provide refrigerators, coffee makers, and free newspapers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.
Guests of Holiday Inn Charleston Riverview, an IHG Hotel have access to an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
I liked that it was close to Historic Charleston and that it had a shuttle (we did NOT use). I did NOT like the location was right in the median of a busy highway. VERY NOISY, the room was not dark because of the gaps in the doorway frame and the curtains let too much light in. No door on sink area, so the light in the shower toilet area did not have a separate switch, the light was very bright when turned on to use restroom. Exiting the property to get on highway was a little dangerous.
Did not like that the balconies are locked and you’re unable to step outside to see the view.
Hello, Thank you for the review and feedback. Our apologies for not meeting your expectations. What you have referred to as balconies are actually exterior platform(s). They are architectural features to the exterior of the building that provide the needed outside access for our maintenance team to clean the floor to ceiling glass windows. Additionally on the Hotel website’s splash page is a note to state that, for the rooms with a harbor view, these have a fixed glass window that offers a panoramic view of the harbor and/or surrounding Charleston area(s). Please know that we genuinely appreciate your business.
Good Morning, Thank you for your feedback on your most recent stay. We appreciate your business and hope to see you in the future! Sincerely,
Staff was friendly and welcoming. Room was clean and tidy except for the inside of the Keurig coffee maker. The coffee maker was very dirty on the inside so we decided not to use it. Had to leave the property in order to get coffee instead. The view at the restaurant was spectacular but the smell was horrible. Once we stepped off the elevator on the top floor, an overwhelming smell of body odor (like smelly armpits) filled the lobby of the restaurant. There was a 15 minute wait to be seated and we could not stand the smell so we decided to eat our meal off the property as well. Bed was comfy but pillows were super flat. I would rate this experience 3 out of 5 stars.
Hello AJ, Thank you for the review and feedback. We are grateful that the friendliness of our staff was recognized. Delivering on the promise of safe hospitality within our guest rooms and common areas is always a key priority. Our staff is normally known for their exceptional service to detail, and we regret that we missed the mark. Your feedback re. the Keurig coffee maker and the restaurant has been shared with the appropriate hotel team. Providing comfortable accommodations is always a goal so we are happy to know that you were pleased with the bedding. Thank you for being a valued guest and we hope to welcome you again whenever your travels bring you back to Charleston. Have a wonderful day!
Friendly staff, nice accommodations. Would definitely stay here again!
Hello Holly, Thank you for the review and feedback. We are grateful that the friendliness of our staff was recognized. Thank you for being a valued guest and we hope to welcome you again whenever your travels bring you back to Charleston. Have a wonderful day!
Hello, Thank you for taking the time to submit a review. We are happy you enjoyed your stay. Thank you for being a valued customer and we hope to welcome you again whenever your travels bring you back to the area. Have a great day!
Hello, Thank you for taking the time to submit a review. We are happy you enjoyed your stay. Thank you for being a valued customer and we hope to welcome you again whenever your travels bring you back to the area. Have a great day!
Thank you for providing feedback. We hope to welcome you back whenever your travels bring you to Charleston.
For what you pay and what you get it's a great deal.
Anonymous, Thank you for providing feedback about your stay!We hope to welcome you again whenever your travels bring you back to Charleston.
Anonymous, Thank you for being a valued customer and providing feedback about your stay. If there is any information you would like to share about your stay or how we could have made it better it would be greatly appreciated. Warm Regards,
Thank you for providing your feedback on your most recent stay. I am sorry our property did not meet your expectations. We have shared your experience to our team members to better improve guest experience. Thank you for your business and have a wonderful day.