I will never stay here again. When I came in later the lobby was locked and they slide the paperwork under the window. I witnessed drug activity on the grounds and saw bugs too.
Great deal and great central Anderson location. Older property so its not for everyone but nice helpful staff - decent place at best price in town.
Just wow.
My wife and I spent the day digging crystals and were going to another location a couple hours away. We decided not to camp so we got a room here. i was more then disappointed! I have stayed at this chain before with little to no issues. The floor in the room was not swept or cleaned in anyway, with hair and dirt there. The bathroom counter. Yuck! We wiped with a damp cloth and it turned brown and yellow. The shower had mildew growing in the seems and the handle was in pieces. Oh, did I mention the roaches? Anyways, we were exhausted and stayed anyways since it was only for a handful of hours. We left the tv on and a light so we didn’t have to deal with the bugs!
The property nothing like picture's. Very run down. The room dirty, my family to tired to go to another hotel. I actuay cleaned myself, floors, counters and bathroom. Bedding was clean. Front desk stated "cleaning crew walked out today". We could tell who checked out that day, curtains opened rooms a mess, rooms the same way when we checked out in the morning. Table/chair missing in room. No iron or blow dryer. Both spots blank . I made complaint to front desk ,and i will be contacted management on Monday...
Will never stay here every again roach motel. Room not clean
We have stayed here multiple times and gone to the jocket lot. Excellent location. Clean hotel. Excellent staff.
The staff was friendly, room was clean. There was no ashtray in my smoking room. I also wasn't able to eat breakfast because there were no gluten free options. There wasn't even any fruit out.
well i start by add im disabled i cant walk so my wife and went to check and the woman was very unprofessional and rude ! as my wife was walking up she made the comment i f**ing hate 3rd party check-ins than my wife gaven her the name of the rooms which it was me not to mention i cant walk she wouldnt let my wife check for us she came ngot my ID which the woman told her too and gave it to her which she than still being rude and my wife told her three times that i couldnt walk that i was in the car if she needing to see me.then she went to say she couldnt do anything until she seen me. i then had to make my way in not being able to walk plus not to add they have no handicap access i then made it in and had to set down the lady made me get up and come to the desk 4 diff times then to add my room was on the 2nd floor i asked for smoking on 1st floor she told me no as i made it up the stairs because again no handicap access at all made it in the room to like 20 roach bugs crawling everywhere air not working good at all dirty towels trash in the floor just nasty rooms my in laws was was 4 rooms down in the other room i paid for with bugs an hair and piss being all in that room. well paid for 2 rooms for 2 nights each and the 2nd day my mother in law key wouldnt unlock the door i calleddown a guy came an unlocked the door for us told us we would have to come to front desk to get new keys i called an asked the same lady that was working upon check in if could make them an have som
Staff was great. Rooms were not.. they were very accommodating to my concerns
The sinks were clogged up black gunk came back out of them the tub did not drain very well the hairdryer was torn off from the wall
Close to where we needed to be, planned to stay for 1 night and due to unforeseen circumstances we ended up staying 3 days, pool closed too early, and needed to be better maintained
Room was nice enough. Older motel. The tub and shower needed a thorough cleaning. When the bath mat that is embossed in the bottom of the shower is grungy from soap it sours your opinion of how the rest of the room is being addressed.
Mold in bathrooms. Locks didn't work. Cancelled after 1 night
Checked into a dirty room, finally after getting another room in which they told us “they were booked solid”.... it wasn’t much better but at least it appeared to have been cleaned.
The area was not groomed which takes away from the welcoming upon arrival. In the room, windows DIRTY, sheets and pillow cases have blood/ketchup stains and hair, so DIRTY linen. After grabbing all my stuff, I went in the room to settle in for the day. I turned to lock the door and NO LOCKS on the inside!!!! imagine that. The turning lock usually found above the door handle was taken out leaving just a hole where it came from, the security lock was broken as though someone had already broken in before! The only thing keeping out intruders was a door handle that turns with a key card! I called the front desk immediately to change rooms and/or at least my sheets and pillow cases, but after about 7 attempts I gave up and figured they knew about the room's condition. Too tired to fight I grabbed my traveling linen from my car and made my bed. Surprisingly the bed was still soft but I refused to lay on the usually soft pillows! Overall the stay was okay if you're choosing between driving sleepy and getting a quick life saving nap. Danger feels to linger though, awaiting to pounce when least expected. I had to spray almost a whole 8oz bottle of liquid air freshener to freshen the room. Thank God I made it in and out safe!
Located within a leisurely stroll of Anderson Mall, Horizon Inn & Suites is within a few miles (5 km) of Anderson County Museum. This 127-room hotel has free in-room WiFi, free self parking, and a gym.
Flat-screen TVs come with pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Microwaves, coffee makers, and free local calls are also standard.
Guests of Horizon Inn & Suites enjoy a gym, free WiFi in public areas, and meeting rooms. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a business center, laundry facilities, and a vending machine.
I will never stay here again. When I came in later the lobby was locked and they slide the paperwork under the window. I witnessed drug activity on the grounds and saw bugs too.
Great deal and great central Anderson location. Older property so its not for everyone but nice helpful staff - decent place at best price in town.
Hi James,A hearty thanks for your review with generous appreciation. We are glad to know you found our services to be an excellent value for the price and that our prime location was perfect for your needs. We are committed to exceeding our customer's expectations and truly appreciate your business!
Just wow.
Hello Robert,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
My wife and I spent the day digging crystals and were going to another location a couple hours away. We decided not to camp so we got a room here. i was more then disappointed! I have stayed at this chain before with little to no issues. The floor in the room was not swept or cleaned in anyway, with hair and dirt there. The bathroom counter. Yuck! We wiped with a damp cloth and it turned brown and yellow. The shower had mildew growing in the seems and the handle was in pieces. Oh, did I mention the roaches? Anyways, we were exhausted and stayed anyways since it was only for a handful of hours. We left the tv on and a light so we didn’t have to deal with the bugs!
Hi Michael, We are very sorry to hear about the inconvenience caused by the roaches and cleanliness issues. We are not meeting your expectations. Please note that your concerns have been passed on to the concerned team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!
The property nothing like picture's. Very run down. The room dirty, my family to tired to go to another hotel. I actuay cleaned myself, floors, counters and bathroom. Bedding was clean. Front desk stated "cleaning crew walked out today". We could tell who checked out that day, curtains opened rooms a mess, rooms the same way when we checked out in the morning. Table/chair missing in room. No iron or blow dryer. Both spots blank . I made complaint to front desk ,and i will be contacted management on Monday...
Will never stay here every again roach motel. Room not clean
Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES ANDERSON, SC. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any issues during your stay. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
We have stayed here multiple times and gone to the jocket lot. Excellent location. Clean hotel. Excellent staff.
Thank you for sharing your experience, we look forward to your next stay at Red Roof.
The staff was friendly, room was clean. There was no ashtray in my smoking room. I also wasn't able to eat breakfast because there were no gluten free options. There wasn't even any fruit out.
well i start by add im disabled i cant walk so my wife and went to check and the woman was very unprofessional and rude ! as my wife was walking up she made the comment i f**ing hate 3rd party check-ins than my wife gaven her the name of the rooms which it was me not to mention i cant walk she wouldnt let my wife check for us she came ngot my ID which the woman told her too and gave it to her which she than still being rude and my wife told her three times that i couldnt walk that i was in the car if she needing to see me.then she went to say she couldnt do anything until she seen me. i then had to make my way in not being able to walk plus not to add they have no handicap access i then made it in and had to set down the lady made me get up and come to the desk 4 diff times then to add my room was on the 2nd floor i asked for smoking on 1st floor she told me no as i made it up the stairs because again no handicap access at all made it in the room to like 20 roach bugs crawling everywhere air not working good at all dirty towels trash in the floor just nasty rooms my in laws was was 4 rooms down in the other room i paid for with bugs an hair and piss being all in that room. well paid for 2 rooms for 2 nights each and the 2nd day my mother in law key wouldnt unlock the door i calleddown a guy came an unlocked the door for us told us we would have to come to front desk to get new keys i called an asked the same lady that was working upon check in if could make them an have som
Hi Addrienne,We apologize for your unpleasant experience. Your safety and comfort are paramount to us, and we are deeply concerned about the issues you faced, such as the locked lobby, observed drug activity, and pests. Your feedback is vital, and we're committed to swiftly addressing these concerns for a better guest experience. We're sorry for any inconvenience and hope you'll give us another chance in the future to provide an improved stay. Your satisfaction is our priority.