The room was spacious and included a nice surprise: a fully equipped kitchenette with a clean refrigerator, cafe machine, four-burner stove, pots, bowls, plates, and cutlery. Great for families or longer stays.
However, the air conditioning unit hangs in the middle of the room and makes a terrible, loud rattling noise every time it runs—impossible to ignore and disruptive to sleep.
Most disappointing was the irresponsible and misleading front desk service.
We prepaid through Expedia. At check-in, the receptionist offered parking and quoted “$28 plus tax.” I immediately clarified:
“So $28 plus tax is for parking for our full two-night stay?”
She clearly answered “YES.”
We were later charged $63.26—$28 + tax per night. When I complained, Front Desk Manager Francisco Rodiles dismissed it entirely, saying the per-day rate was listed on Expedia. While that may be true, it does not justify staff verbally confirming a total price that was completely wrong.
This caused wasted time, stress, and frustration. The manager refused any refund, apology, or accountability—only deflection.
Bottom line: Good room size and kitchen setup, but ruined by noisy AC and shockingly poor front desk integrity. Not the reliability or transparency I expect from a downtown Ottawa hotel.