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21c Museum Hotel Chicago

4.0 star property
Hotel with a restaurant, near 360 CHICAGO
VIP Access

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Photo gallery for 21c Museum Hotel Chicago

Suite (21C) | Premium bedding, in-room safe, desk, blackout drapes
Creator video
Suite (21C) | Premium bedding, in-room safe, desk, blackout drapes
Exterior
Lobby

Popular amenities

  • Bar
  • Pet friendly
  • Housekeeping

Explore the area

Map
55 East Ontario Street, Chicago, IL, 60611
  • Millennium Park
    ‪14 min walk‬
  • Art Institute of Chicago
    ‪19 min walk‬
  • Navy Pier
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬
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Room options

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Double Beds

9.2 out of 10
Wonderful
(34 reviews)
  • 385 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds

9.2 out of 10
Wonderful
(90 reviews)
  • 385 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(130 reviews)
  • 385 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 385 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner | Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Corner

9.2 out of 10
Wonderful
(17 reviews)
  • 649 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Luxury Suite, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 550 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes

Studio, 1 King Bed

9.4 out of 10
Exceptional
(19 reviews)
  • 450 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (21C)

Suite (21C) | Premium bedding, in-room safe, desk, blackout drapes

Suite (21C)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Luxury Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

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Exterior

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About the neighborhood

Chicago

Located in Downtown Chicago, 21c Museum Hotel Chicago is a leisurely stroll from popular sights such as 360 CHICAGO and Museum of Contemporary Art Chicago. This 4-star hotel has 297 guestrooms and offers a 24-hour gym, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 miles
  • Millennium Park - 14 min walk - 0.8 miles
  • Art Institute of Chicago - 19 min walk - 1.0 mile
  • Willis Tower - 2 min drive - 1.1 miles
  • Navy Pier - 4 min drive - 1.6 miles

Getting around

  • Grand Station (Red Line) - 4 min walk
  • Millennium Station - 14 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 35 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪The Shops at North Bridge - ‬3 min walk
  • ‪Eataly - ‬2 min walk
  • ‪Shake Shack - ‬1 min walk
  • ‪Joe's Seafood, Prime Steak & Stone Crab - ‬2 min walk

About this property

21c Museum Hotel Chicago

Hotel with a restaurant, near 360 CHICAGO
At 21c Museum Hotel Chicago, guests have access to a 24-hour gym, free WiFi in public areas, and meeting rooms. Valet parking is available for USD 80 per night. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a 24-hour business center, and a computer station.
Guests can expect to find free WiFi and 43-inch plasma TVs with cable channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include sitting areas, coffee makers, and safes. Change of towels is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 80 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lure Fishbar

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business center
  • 8 meeting rooms
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (33 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 17 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 43-inch plasma TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs and cats only
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 30.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Valet parking fee: USD 80 per night (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

Frequently asked questions

Are free cancellation options available at 21c Museum Hotel Chicago?

21c Museum Hotel Chicago provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at 21c Museum Hotel Chicago?

As of Jul 29, 2025, prices found for a 1-night stay for 2 adults at 21c Museum Hotel Chicago on Aug 24, 2025 start from $139.86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around 21c Museum Hotel Chicago?

This hotel is situated in Downtown Chicago, just steps from Michigan Avenue and State Street, and within a short walk of Chicago Riverwalk. You'll also find Millennium Park and Lake Michigan less than a mile away.

Is parking available on site at 21c Museum Hotel Chicago?

Yes, valet parking is offered for USD 80 per night with in/out privileges. Accessible parking is also available for guests.

Does 21c Museum Hotel Chicago include a casino at the property?

No, 21c Museum Hotel Chicago doesn't have a casino.

Is there an indoor pool at 21c Museum Hotel Chicago?

No, there is no indoor pool at this hotel.

Is 21c Museum Hotel Chicago good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as a bar and a restaurant.

Does 21c Museum Hotel Chicago have a hot tub?

No, there isn't a spa tub at this hotel.

Does 21c Museum Hotel Chicago feature a restaurant that includes a breakfast menu?

Yes, 21c Museum Hotel Chicago serves a full breakfast for a surcharge each morning at Lure Fishbar.

Does 21c Museum Hotel Chicago allow pets to stay for free?

Yes, cats and dogs stay free at 21c Museum Hotel Chicago and the property also provides food and water bowls.

Are there connecting rooms at 21c Museum Hotel Chicago?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to 21c Museum Hotel Chicago?

The closest major airport to 21c Museum Hotel Chicago is Chicago Midway Airport (MDW), which is 13.2 mi away (35 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 17.7 mi away (35-minute drive).

Are there rooms with balconies at 21c Museum Hotel Chicago?

No, there aren't any guestrooms with balconies at 21c Museum Hotel Chicago.

Does 21c Museum Hotel Chicago have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at 21c Museum Hotel Chicago.

21c Museum Hotel Chicago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1021 out of 1707 reviews
Rating 8 - Good. 343 out of 1707 reviews
Rating 6 - Okay. 185 out of 1707 reviews
Rating 4 - Poor. 93 out of 1707 reviews
Rating 2 - Terrible. 65 out of 1707 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

LUIS

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is nice but lacks of good customer service also also room cleaning has room for improvement big time.
Stayed 1 night in Jun 2025

10/10 Excellent

Elaine, San Francisco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 21c Museum inside the hotel is FANTASTIC!!
Stayed 2 nights in Apr 2025

6/10 Okay

Meagan

Traveled with group
Disliked: Staff & service, property conditions & facilities
No water pressure or hot water available in shower
Stayed 3 nights in Apr 2025

8/10 Good

Rhiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The corner room was incredible with a great view. The bed was comfortable enough. The staff was all very friendly and helpful. The art upstairs seemed to be displaced while we were there so not a lot to see art wise. It was a great walkable location.
Stayed 2 nights in Apr 2025

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Stayed 1 night in Apr 2025

10/10 Excellent

mariya

Liked: Cleanliness, amenities, property conditions & facilities
Great love it so much
Stayed 3 nights in Apr 2025

10/10 Excellent

Bernard, akron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and the hotel was beautiful.
Stayed 1 night in Apr 2025

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

We enjoyed the property. This was a return trip.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient, Clean, Comfortable

We enjoyed our stay here. Clean, comfortable room. Great location.
Stayed 1 night in Dec 2024

10/10 Excellent

Munira

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and welcoming. The museum component of the hotel was a treat and the art installations were lovely. Would definitely stay again.
Stayed 1 night in Apr 2025

8/10 Good

RAYMOND, TORONTO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff. I hate that there is an additional fee when you arrive
Stayed 2 nights in Apr 2025

10/10 Excellent

Vernadine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Stayed 1 night in Mar 2025

10/10 Excellent

Cierra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic! I will most definitely stay again and Helen is absolutely amazing!!
Stayed 3 nights in Apr 2025

8/10 Good

Kallie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Pleasant staff.
Stayed 1 night in Apr 2025

8/10 Good

Patricia S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No electrical outlets on either side of bed for charging phones.
Stayed 3 nights in Apr 2025

10/10 Excellent

Fanny

Stayed 3 nights in Mar 2025

8/10 Good

Russell, Westfield

Stayed 2 nights in Apr 2025

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Amir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located conveniently with walking distance access to downtown Chicago. Room was clean, comfortable and relatively quiet. The hotel did tack on an “urban experience” charge on checkout. Would prefer that it would be disclosed upfront and be included in the overall fee.
Stayed 1 night in Apr 2025

10/10 Excellent

Jill

Stayed 1 night in Apr 2025

10/10 Excellent

Kelly

Liked: Cleanliness
Stayed 4 nights in Apr 2025

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the checkin process. Quick and to the point. The museum is good to visit. Room is clean, comfortable and quiet
Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The art gallery is great! Rooms are very nice. The location is close to things — very walkable.
Stayed 3 nights in Feb 2025

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