Fantastic hotel, our room had an amazing view for the river. Just the bathroom could use some updating.
River view was great. Property was just tired and needed to be cleaner. We left a day early.
The room smelled like cigarette smoke.
No refrigerator. No free parking. Basic room for the high cost
Very clean and you can walk to all of the local restaurants and shopping. The staff was super nice and helpful, especially Winston!
Everything
No Refrigerators in rooms. Never experienced it before!
Overrated! Our room was ok, the bathroom outdated with a toilet about 12 inches off the floor. we asked for housekeeping, they only gave new towels, garbage was left in the room.
good location for my event
if you can afford it.. ask for a water view
We stayed one night at this hotel to attend a Miranda Lambert concert. The room was great! The location was great! My complaints are…… We left our keys in the room as we were leaving. We didn’t know you had to have the parking key to get out of the parking lot going home. So we had to go back in to get another key. I also didn’t understand the $15 parking charge. Would I stay here again? Probably.
I’m not sure if it is because of covid, but there were no refrigerators or microwaves in the room. Parking was expensive. But the staff was friendly and extra accommodating.
I didn’t like it was one elevator to use for all them floors.They charged my card a extra $30. They charged me $30 for 2 ice creams 2 Fanta orange sodas and a small pack of chips ahoy cookies.From the hotel snack lobby which I feel like is Highway Robbery!
LOVED the location of the hotel! Just a short walk to everything! The hotel was clean and the bed was comfortable. The staff was super friendly and very helpful! Definitely will stay here again!
Room was fine but bare. Would have appreciated bottled water.
I expected more from a Hilton facility! There were NO amenities, not even free parking. Got a deal on room rate through Orbitz but the $15 a day for parking covered that! No refrigerator or microwave available in the room. No valet or bellhop service. Next trip we will stay on a Comfort Inn, at least there I don’t expect any different!
Fantastic hotel, our room had an amazing view for the river. Just the bathroom could use some updating.
Dear Guest, We appreciate your gracious rating about your stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Best Regards, David PerkinsAssistant General Manager
Dear John, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hotel Ballast Wilmington, Tapestry Collection by Hilton, and we look forward to welcoming you again soon.Best Regards, David PerkinsAssistant General Manager
River view was great. Property was just tired and needed to be cleaner. We left a day early.
Ashley, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Best Regards, David Perkins Assistant General Manager
The room smelled like cigarette smoke.
Joseph, thank you for the review and for sharing your experience. We were glad to read that overall you had a wonderful stay. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Best Regards, David Perkins, Assistant General Manager
No refrigerator. No free parking. Basic room for the high cost
Dana, thank you for your feedback regarding your stay. We value your rating. However, we are sorry for not meeting your expectations in regard to the room condition and parking facility. Your feedback is important to us as it helps to improve our guest experience going forward. We hope to have another opportunity to welcome you back on your next visit to Wilmington. Best Regards, David Perkins Assistant General Manager
Very clean and you can walk to all of the local restaurants and shopping. The staff was super nice and helpful, especially Winston!
Everything
Thank you so much for sharing this excellent review with us! We are so pleased to hear that you enjoyed your stay, and look forward to welcoming you back soon!
No Refrigerators in rooms. Never experienced it before!
Nicholas, Thank you for taking the time to provide your feedback. We have shared it with our team and hope to welcome you back in the future! Warm Regards, General Manager
Overrated! Our room was ok, the bathroom outdated with a toilet about 12 inches off the floor. we asked for housekeeping, they only gave new towels, garbage was left in the room.
Danielle, thank you for staying with us at, your feedback is appreciated and we will be looking into this in order to improve the quality of future stays. We hope to have the opportunity of welcoming you back again. Warm Regards, General Manager
Dear Kaleem, Thank you for choosing Hotel Ballast Wilmington, Tapestry Collection by Hilton. We are fully committed to ensuring an exceptional stay for every guest, and we are thrilled you enjoyed your time with us here. Thank you for mentioning your love for our relaxing rooms and the spectacular views from our hotel. Furthermore, we appreciate your remarks regarding our bathroom, as we always want to know how we can improve our accommodations. It was a pleasure having you as our guest, and we hope to see you again soon.Best Regards, Ronnie SalamehDirector of Operations