The room smelled like cigarette smoke.
No refrigerator. No free parking. Basic room for the high cost
Very clean and you can walk to all of the local restaurants and shopping. The staff was super nice and helpful, especially Winston!
Everything
No Refrigerators in rooms. Never experienced it before!
Overrated! Our room was ok, the bathroom outdated with a toilet about 12 inches off the floor. we asked for housekeeping, they only gave new towels, garbage was left in the room.
good location for my event
if you can afford it.. ask for a water view
We stayed one night at this hotel to attend a Miranda Lambert concert. The room was great! The location was great! My complaints are…… We left our keys in the room as we were leaving. We didn’t know you had to have the parking key to get out of the parking lot going home. So we had to go back in to get another key. I also didn’t understand the $15 parking charge. Would I stay here again? Probably.
I’m not sure if it is because of covid, but there were no refrigerators or microwaves in the room. Parking was expensive. But the staff was friendly and extra accommodating.
I didn’t like it was one elevator to use for all them floors.They charged my card a extra $30. They charged me $30 for 2 ice creams 2 Fanta orange sodas and a small pack of chips ahoy cookies.From the hotel snack lobby which I feel like is Highway Robbery!
LOVED the location of the hotel! Just a short walk to everything! The hotel was clean and the bed was comfortable. The staff was super friendly and very helpful! Definitely will stay here again!
Room was fine but bare. Would have appreciated bottled water.
I expected more from a Hilton facility! There were NO amenities, not even free parking. Got a deal on room rate through Orbitz but the $15 a day for parking covered that! No refrigerator or microwave available in the room. No valet or bellhop service. Next trip we will stay on a Comfort Inn, at least there I don’t expect any different!
It is a beautiful place! Wish the smaller bar had been open, that was our only disappointment. Otherwise, great place!!
Beautiful view of the Cape Fear River. Everything is downtown in walking distance. Staff was very kind and very helpful.
Located in Downtown Wilmington, Hotel Ballast Wilmington, Tapestry Collection by Hilton is next to The Cotton Exchange and Cape Fear Community College. This 272-room, 4-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Enjoy the pool views at Board & Barrel, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start weekends with full breakfast, available for a fee from 7 AM to 10:30 AM.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include coffee makers, free weekday newspapers, and laptop-compatible safes.
At Hotel Ballast Wilmington, Tapestry Collection by Hilton, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Parking is USD 15 per day (USD 20 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and a computer station.
The room smelled like cigarette smoke.
No refrigerator. No free parking. Basic room for the high cost
Dana, thank you for your feedback regarding your stay. We value your rating. However, we are sorry for not meeting your expectations in regard to the room condition and parking facility. Your feedback is important to us as it helps to improve our guest experience going forward. We hope to have another opportunity to welcome you back on your next visit to Wilmington. Best Regards, David Perkins Assistant General Manager
Very clean and you can walk to all of the local restaurants and shopping. The staff was super nice and helpful, especially Winston!
Everything
Thank you so much for sharing this excellent review with us! We are so pleased to hear that you enjoyed your stay, and look forward to welcoming you back soon!
No Refrigerators in rooms. Never experienced it before!
Nicholas, Thank you for taking the time to provide your feedback. We have shared it with our team and hope to welcome you back in the future! Warm Regards, General Manager
Overrated! Our room was ok, the bathroom outdated with a toilet about 12 inches off the floor. we asked for housekeeping, they only gave new towels, garbage was left in the room.
Danielle, thank you for staying with us at, your feedback is appreciated and we will be looking into this in order to improve the quality of future stays. We hope to have the opportunity of welcoming you back again. Warm Regards, General Manager
good location for my event
Hi Judith, happy that you came to stay with us! Can’t wait to see you back soon for another stay!
if you can afford it.. ask for a water view
Thank you for staying with us. We look forward to hosting you again!
We stayed one night at this hotel to attend a Miranda Lambert concert. The room was great! The location was great! My complaints are…… We left our keys in the room as we were leaving. We didn’t know you had to have the parking key to get out of the parking lot going home. So we had to go back in to get another key. I also didn’t understand the $15 parking charge. Would I stay here again? Probably.
Thank you for choosing the Hotel Ballast Wilmington for Miranda Lambert concert . We are sorry for not meeting some of your expectations for an exceptional stay. We loved having you as our guest and hope to have the opportunity to welcome you back on a future Warm Regards, General Manager
I’m not sure if it is because of covid, but there were no refrigerators or microwaves in the room. Parking was expensive. But the staff was friendly and extra accommodating.
Thank you for staying at Hotel Ballast Wilmington, Tapestry Collection by Hilton. We are pleased to know you enjoyed your interactions with our staff. We have also noted your feedback regarding the room amenities and parking. It was our pleasure hosting you, and we hope to see you here again.
Joseph, thank you for the review and for sharing your experience. We were glad to read that overall you had a wonderful stay. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Best Regards, David Perkins, Assistant General Manager