Room was fine but bare. Would have appreciated bottled water.
I expected more from a Hilton facility! There were NO amenities, not even free parking. Got a deal on room rate through Orbitz but the $15 a day for parking covered that! No refrigerator or microwave available in the room. No valet or bellhop service. Next trip we will stay on a Comfort Inn, at least there I don’t expect any different!
It is a beautiful place! Wish the smaller bar had been open, that was our only disappointment. Otherwise, great place!!
Beautiful view of the Cape Fear River. Everything is downtown in walking distance. Staff was very kind and very helpful.
We woke up the next morning to see we slept with blood stained sheets on us. Called the front desk and had them changed for the next night but never heard from management on. Would have appreciated an apology
Dismal view of the water front, half of the elevators did not work and the ones that did were very slow. Room was extremely poor for the price being charged.
Good looking property managed by armatures. Also not a good value.
The elevator wasn't working properly. Our room wasn't cleaned and the body washer dispenser was empty.
The location of the hotel is amazing! It is walk distance from downtown. The staff was super friendly. There is a water taxi right in front of the hotel which takes you to the beach and a couple other locations along the shoreline which is super convenient. The view was beautiful. Overall I am highly satisfied with this hotel, and highly recommend to everyone!
I loved the suite. Very roomy. Very clean. I will return to this hotel.
The hotel location was the best!! We were able to walk to great nearby restaurants and shopping at the Cotton Exchange. House keeping needs to pay better attention to detail as we found pink mold in the shower grout and in between the shower doors as well as dust on the lamp shades. I also feel like paying $12.00 to parj in their parking lot was taking advantage of there customers.
Our check in 8/19/19 was not your best rep for Ballast. The Concierge was cheeky, bordering rude. The following 3 days we met with far more proffessionalism and kindness.
River views of the battleship North Carolina are unique.
Located in Wilmington Historic District, Hotel Ballast Wilmington, Tapestry Collection by Hilton is within a 5-minute walk of Wilmington Convention Center and within 15 minutes of other popular attractions like Battleship North Carolina. This 272-room, 4-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
Enjoy the pool views at Board & Barrel, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start weekends with full breakfast, available for a fee from 7 AM to 10:30 AM.
All of Hotel Ballast Wilmington, Tapestry Collection by Hilton's 272 air-conditioned rooms provide coffee makers, free weekday newspapers, and laptop-compatible safes. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Phones, ironing boards, and desks are also standard.
At Hotel Ballast Wilmington, Tapestry Collection by Hilton, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Parking is USD 15 per day (USD 20 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and securing valuables. Additional amenities include conference space, a business center, and a computer station.
Room was fine but bare. Would have appreciated bottled water.
I expected more from a Hilton facility! There were NO amenities, not even free parking. Got a deal on room rate through Orbitz but the $15 a day for parking covered that! No refrigerator or microwave available in the room. No valet or bellhop service. Next trip we will stay on a Comfort Inn, at least there I don’t expect any different!
Thank you for your review. We are very sorry for the disappointment you had with our parking charges as well as the lack of amenities during your stay. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Kevin Brockway General Manager
We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hotel Ballast Wilmington, Tapestry Collection by Hilton. Kevin Brockway, General Manager
It is a beautiful place! Wish the smaller bar had been open, that was our only disappointment. Otherwise, great place!!
Thank you for the generous review for Hotel Ballast Wilmington, Tapestry Collection by Hilton. We are delighted that you loved each and every aspect of our hotel. However, we regret that some of our amenities were not available during your stay. We appreciate your understanding during these unprecedented times, and we look forward to providing you with another exceptional stay. Kevin Brockway, General Manager
We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hotel Ballast Wilmington, Tapestry Collection by Hilton. Kevin Brockway, General Manager
Beautiful view of the Cape Fear River. Everything is downtown in walking distance. Staff was very kind and very helpful.
Thank you for choosing Hotel Ballast Wilmington, Tapestry Collection by Hilton. It is wonderful to read that we met all of your expectations and that you loved the stunning waterfront and skyline views from our riverfront hotel. We are also glad that our location was perfect for your visit to Wilmington. Here in the bustling downtown Historic District, within walking distance of shopping, monuments, nightlife, and over 50 restaurants, we believe we are an excellent choice for enjoying all that our beautiful city has to offer. We hope to have the opportunity to welcome you back on a future visit. Kevin Brockway, General Manager
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Hotel Ballast Wilmington, Tapestry Collection by Hilton. Kevin Brockway, General Manager
We woke up the next morning to see we slept with blood stained sheets on us. Called the front desk and had them changed for the next night but never heard from management on. Would have appreciated an apology
We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Hotel Ballast Wilmington look forward to your next visit. Thank you, Kevin Brockway, General Manager
Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect, but we appreciate you mentioning that you were satisfied with your room. We value hearing from our guests as this lets us know where we need to focus our attention to better improve our guest experience. We hope we will have the pleasure of welcoming you again whenever your travels bring you to the area. Kevin Brockway, General Manager