It was a bit cumbersome from the time we drove up to the time we left. When checking in, we tried to park in the parking garage then check in, unfortunately you have to first check in and then park your car. So we had to reverse out of the parking entrance. Check in was a breeze and the rooms were clean and spacious, BUT after getting into our rooms, our keys didn't work to get back in when we stepped out to get dinner. We had to go up and down 4 times before I told the hotel clerk, please open the door for us, this is ridiculous for me to come down 4 times with a key that doesn't work. She came up with us and opened both doors, for both of the rooms we booked. She said that this was something they would address with maintenance. The next morning we left to go get breakfast and again the keys didn't work again, looks like overnight the problem wasn't addressed. My wife was so frustrated she just wanted to leave. Which we did immediately. This may have been a one a million incident, but it was poorly handled and never fixed.
Check in was quick. The hotel was clean and quiet I would recommend
I really liked the location and the hotel/room itself. The beds were very comfortable and the shower was strong. Some of the staff were very friendly. I lost an item of clothing and one staff member was very helpful in locating it. The downfalls: Some of the staff did not have very good advice (e.g. suggested we could walk to our restaurant which would have been a 30+min walk in the rain and my mom had a knee injury - luckily we decided to take an Uber).Another staff member could not have been less interested in helping me in locating my missing item. At the time of my stay, they permitted pets which was great, although the pet fee ($25) was not listed on Orbitz website. Parking was $7 and also not listed on the Orbitz website.
Enjoyed the room and the bed was nice, better than most.
Everything was excellent except breakfast! It has very convenient location.
Proximity to Barnes was valuable to me as my mother who was having surgery and I are both from out of the area.
Had an applebees on sight and a small food shop. Breakfast was also good
The bed was the hardest bed that I have slept in months
Very clean. Staff vdry nice an help us gdt shhddles to hoslitsl etc.
The place was clean and tidy The bathroom was excellent Personel were very friendly and helpful I would highly recommend The Parkway Hotel 🌷🌷
Everything was fine, location, room, beds, breakfast, staff and good price.
Located in Central West End, DoubleTree by Hilton St. Louis Forest Park is within a 10-minute walk of popular sights such as Forest Park and Barnes Jewish Hospital. This 217-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with to-go breakfast, available for a fee from 6:00 AM to 10:00 AM.
The 217 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. 55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include safes, phones, and ironing boards.
At DoubleTree by Hilton St. Louis Forest Park, guests have access to a gym, free WiFi in public areas, and a business center. If you drive, self parking is USD 15.00 per night, and there's also a free area shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include coffee/tea in a common area, express check-out, and free newspapers.
It was a bit cumbersome from the time we drove up to the time we left. When checking in, we tried to park in the parking garage then check in, unfortunately you have to first check in and then park your car. So we had to reverse out of the parking entrance. Check in was a breeze and the rooms were clean and spacious, BUT after getting into our rooms, our keys didn't work to get back in when we stepped out to get dinner. We had to go up and down 4 times before I told the hotel clerk, please open the door for us, this is ridiculous for me to come down 4 times with a key that doesn't work. She came up with us and opened both doors, for both of the rooms we booked. She said that this was something they would address with maintenance. The next morning we left to go get breakfast and again the keys didn't work again, looks like overnight the problem wasn't addressed. My wife was so frustrated she just wanted to leave. Which we did immediately. This may have been a one a million incident, but it was poorly handled and never fixed.
Check in was quick. The hotel was clean and quiet I would recommend
Hello A: Thank you for the fantastic score and positive feedback. It's a great feeling for our managers and staff to know that our guests enjoyed their stay with us. On your next stay, we'll have our NEW name with the same great service and same great staff. We look forward to your return and we appreciate the recommendations. :O) Take care and stay safe.
I really liked the location and the hotel/room itself. The beds were very comfortable and the shower was strong. Some of the staff were very friendly. I lost an item of clothing and one staff member was very helpful in locating it. The downfalls: Some of the staff did not have very good advice (e.g. suggested we could walk to our restaurant which would have been a 30+min walk in the rain and my mom had a knee injury - luckily we decided to take an Uber).Another staff member could not have been less interested in helping me in locating my missing item. At the time of my stay, they permitted pets which was great, although the pet fee ($25) was not listed on Orbitz website. Parking was $7 and also not listed on the Orbitz website.
Hello and thank you for staying with us at the Parkway Hotel. Great to know you enjoyed your guestroom and our staff found your lost item. Please let us know any details regarding our staff members that you stated did not assist you. Knowing what staff members need extra training will be helpful to us, we do pride ourselves on providing excellent customer service for our guests. On the Orbitz site if you look under "property amenities" the parking cost is listed. Thank you and have a wonderful New Year!
Enjoyed the room and the bed was nice, better than most.
Hello and thank you for selecting the Parkway Hotel and giving us a high score. We appreciate it and hope that you will stay with us again on your next trip to St. Louis.
Hello and thank you for selecting the Parkway Hotel and for the high rating. We are expecting some changes in 2020, changes that will benefit our guests. We hope you will be staying with us again on your next trip to St. Louis. Wishing for you a wonderful holiday season!
Thank you for selecting the Parkway Hotel.
Everything was excellent except breakfast! It has very convenient location.
Hello and thank you for the positive feedback and high score. We have some big changes coming in 2020, changes that our guests will benefit from. We look forward to having you stay with us again. Happy Holidays!
Proximity to Barnes was valuable to me as my mother who was having surgery and I are both from out of the area.
Hello and thank you for the feedback and for staying with us. It's always great to know we were convenient for our guests needs. We hope your moms recovery is going well. Take care.
Thank you. Hope to see you on your next visit to St. Louis. Have a fantastic holiday weekend.
Dear Guest: We apologize that there were issues with your key, we can understand your frustration. I do know that our maintenance staff would have had to get into your room to look at the entire lock system. Not having all of the details, if per chance, the "do not disturb" sign was on your door, they would not have knocked or called. Again, we do apologize that there was not the communication you needed from our staff to take care of the door lock problem. We hope at some point in the future you will give us another chance to provide you with a great stay. Thank you for your time and have a safe and fun summer. Richelle