Nice property, great location to Wash U and hospitals. Parking is high cost, a lot of local construction. And paint peeling in the bathroom ceiling.
The staff was terrific. Everyone... the valet team, the front desk, housekeeping... all friendly and welcoming. Will def choose this hotel again.
Staff was not that friendly . And had to pay for valet parking and wasn’t aware that was only option. Room was clean
Perfect property to visit Washington University Med School. Missed having breakfast available.
It was a bit cumbersome from the time we drove up to the time we left. When checking in, we tried to park in the parking garage then check in, unfortunately you have to first check in and then park your car. So we had to reverse out of the parking entrance. Check in was a breeze and the rooms were clean and spacious, BUT after getting into our rooms, our keys didn't work to get back in when we stepped out to get dinner. We had to go up and down 4 times before I told the hotel clerk, please open the door for us, this is ridiculous for me to come down 4 times with a key that doesn't work. She came up with us and opened both doors, for both of the rooms we booked. She said that this was something they would address with maintenance. The next morning we left to go get breakfast and again the keys didn't work again, looks like overnight the problem wasn't addressed. My wife was so frustrated she just wanted to leave. Which we did immediately. This may have been a one a million incident, but it was poorly handled and never fixed.
Check in was quick. The hotel was clean and quiet I would recommend
I really liked the location and the hotel/room itself. The beds were very comfortable and the shower was strong. Some of the staff were very friendly. I lost an item of clothing and one staff member was very helpful in locating it. The downfalls: Some of the staff did not have very good advice (e.g. suggested we could walk to our restaurant which would have been a 30+min walk in the rain and my mom had a knee injury - luckily we decided to take an Uber).Another staff member could not have been less interested in helping me in locating my missing item. At the time of my stay, they permitted pets which was great, although the pet fee ($25) was not listed on Orbitz website. Parking was $7 and also not listed on the Orbitz website.
Enjoyed the room and the bed was nice, better than most.
Everything was excellent except breakfast! It has very convenient location.
Proximity to Barnes was valuable to me as my mother who was having surgery and I are both from out of the area.
Had an applebees on sight and a small food shop. Breakfast was also good
Located in Central West End, DoubleTree by Hilton St. Louis Forest Park is adjacent to Barnes Jewish Hospital and within a 10-minute walk of other popular attractions like Forest Park. This 217-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 10:00 AM.
Guests can expect free WiFi and 55-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.
At DoubleTree by Hilton St. Louis Forest Park, guests have access to a gym, free WiFi in public areas, and a business center. Self parking is available for USD 15.00 per night. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, express check-out, and laundry facilities.
Nice property, great location to Wash U and hospitals. Parking is high cost, a lot of local construction. And paint peeling in the bathroom ceiling.
The staff was terrific. Everyone... the valet team, the front desk, housekeeping... all friendly and welcoming. Will def choose this hotel again.
Dear Albert: Thank you for the fantastic score and feedback. It's always very uplifting to our managers and staff to know that our guests had an enjoyable stay. We look forward to seeing you on your next trip to STL. Have a fun summer!
Staff was not that friendly . And had to pay for valet parking and wasn’t aware that was only option. Room was clean
Dear Jennifer: Thank you for the feedback. Valet recently started with us due to the construction from the hospital next door. Once they complete their project, which is expected to be by this summer, the self parking will resume. Take care and have a wonderful week.
Perfect property to visit Washington University Med School. Missed having breakfast available.
Hi Walter, Thank you for your 5 star review. The location of the hotel is wonderful for many travelers. If you are visiting the Washington University School of Medicine, Barnes, or many St. Louis attractions. We are located just minutes from Forest Park with many fun and free things to do. Our breakfast is served from 6am-10am daily. Have a safe and wonderful holiday season!
It was a bit cumbersome from the time we drove up to the time we left. When checking in, we tried to park in the parking garage then check in, unfortunately you have to first check in and then park your car. So we had to reverse out of the parking entrance. Check in was a breeze and the rooms were clean and spacious, BUT after getting into our rooms, our keys didn't work to get back in when we stepped out to get dinner. We had to go up and down 4 times before I told the hotel clerk, please open the door for us, this is ridiculous for me to come down 4 times with a key that doesn't work. She came up with us and opened both doors, for both of the rooms we booked. She said that this was something they would address with maintenance. The next morning we left to go get breakfast and again the keys didn't work again, looks like overnight the problem wasn't addressed. My wife was so frustrated she just wanted to leave. Which we did immediately. This may have been a one a million incident, but it was poorly handled and never fixed.
Dear Guest: We apologize that there were issues with your key, we can understand your frustration. I do know that our maintenance staff would have had to get into your room to look at the entire lock system. Not having all of the details, if per chance, the "do not disturb" sign was on your door, they would not have knocked or called. Again, we do apologize that there was not the communication you needed from our staff to take care of the door lock problem. We hope at some point in the future you will give us another chance to provide you with a great stay. Thank you for your time and have a safe and fun summer. Richelle
Check in was quick. The hotel was clean and quiet I would recommend
Hello A: Thank you for the fantastic score and positive feedback. It's a great feeling for our managers and staff to know that our guests enjoyed their stay with us. On your next stay, we'll have our NEW name with the same great service and same great staff. We look forward to your return and we appreciate the recommendations. :O) Take care and stay safe.
I really liked the location and the hotel/room itself. The beds were very comfortable and the shower was strong. Some of the staff were very friendly. I lost an item of clothing and one staff member was very helpful in locating it. The downfalls: Some of the staff did not have very good advice (e.g. suggested we could walk to our restaurant which would have been a 30+min walk in the rain and my mom had a knee injury - luckily we decided to take an Uber).Another staff member could not have been less interested in helping me in locating my missing item. At the time of my stay, they permitted pets which was great, although the pet fee ($25) was not listed on Orbitz website. Parking was $7 and also not listed on the Orbitz website.
Hello and thank you for staying with us at the Parkway Hotel. Great to know you enjoyed your guestroom and our staff found your lost item. Please let us know any details regarding our staff members that you stated did not assist you. Knowing what staff members need extra training will be helpful to us, we do pride ourselves on providing excellent customer service for our guests. On the Orbitz site if you look under "property amenities" the parking cost is listed. Thank you and have a wonderful New Year!
Dear Walter: Thank you for your feedback and staying with us. We are in the process of fixing the few ceilings that have peeled. As you mentioned, we are in a really fantastic location. Close to several Universities and many attractions. Have a wonderful summer and thank you again for staying with us. Richelle