We stayed at the Embassy suites in downtown St. Louis for one week while visiting family for the holidays. It definitely surpassed our expectations. The staff was extremely friendly and helpful 24 hours a day. Our room was always stocked with everything we could possibly need. Breakfast was delicious! We will definitely be staying here again!
Loved the customer service! Everyone was extremely friendly and helpful!
Rooms are large and comfortable! EVERY employee was superb, nice and friendly. Had some that went above and beyond! Will DEFINITELY stay here again! Embassy should be very proud of their entire staff!!
Complimentary cocktail hour was fantastic
Three different rooms all had bed bugs.
The best thing about the stay here was the staff! Everyone we dealt with from Valet to breakfast attendants, check in and out staff were friendly and helpful. Excellent crew here! The location is great! We received free valet parking that went smoothly considering a huge even had just let out at the Dome of America’s. The breakfast was excellent and stocked well. Elevators were fast and there were enough to keep your wait time short. The furniture in our room was chipped and old looking. The upholstery looked faded and worn. The bed was ok. All surfaces were clean and sanitized. The pillows were horrible! I loved everything about the hotel but was disappointed somewhat by the conditions of the furniture. They need upgrading. Please buy new pillows!
Front desk staff was great! Not impressed with the valet parking manager. Had to wait several minutes to have my car parked. The a/c I take vent in the room was caked with dirt. It hasn’t been cleaned in quite some time.
The front desk wasn't helpful and talked over me after asking basic questions. Unfortunately we used the valet service... service was not their top priority. It took 45 minutes to get my car. The hotel itself was fine, it was a ball game night, there seemed to be a lot of riffraff about the hotel and the staff didn't even attempt to keep it under control. I wouldn't stay there again.
We enjoyed our stay. The staff was amazing. Our only issue was the lack of ventilation in the bathroom. Having no vents renders the bathroom too steamy for use. And with a family of five, multiple showers meant an almost continuously steamy bathroom.
The hotel was very clean and the staff were very helpful and friendly. The free cocktail hour was a nice touch, as well as the breakfast. We paid for offsite parking close by.
It was ok breakfast not the same need turkey bacon
The locations is perfect. Restaurants and everything is in within walking distance. I recommend this hotel.
I didn’t like no free parking, i had to use valet and cost 30$ plus tip a day
This was actually one of my top experiences at a Hilton property. What can I say other than everyone and everything was top-notch! The rooms are very spacious, clean, and comfy. The breakfast was Jimmy Dean and Otis Spunkmeyer. Check out at noon and an indoor pool and hot tub! On top of being conveniently located, what else can you want from a hotel?
I was totally let down. We were not made aware that the perks I paid for were not available. The hotel still billed me for it though. All 3 nights. We are fans of the Embassy hotels in several states. But the furniture in the rooms is very old. The electrical outlets on the lamps barely worked. There was a hole in one of the pillows on the couch. There were sanitizer stations by the elevators but it was empty. The stay did not include parking. Online states parking available meaning Pay the Garage across the street. There is construction on the street corner where its located. Drivers in St Louis drive fast and crazy, so this was bad. The only 2 good things: The staff was very nice. and the room was clean when we arrived. However room service did not touch the room during our 3 night stay. This is sad.
The room wasnt as clean as it should have been. Smudges on the windows, hair in the room, the trash in the living area wasnt dumped. Pool seems in need of repair, the liner was loose and the light in the pool was loose. Front desk lady and all staff i delt with were nice though.
Staff was great and the hotel was clean and pleasant.
Located in Downtown St. Louis, Embassy Suites by Hilton St. Louis Downtown is next to popular attractions like America's Center Convention Complex and Dome at America’s Center. This 212-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a gym, and a spa tub.
Free cooked-to-order breakfast is included with your stay and awaits you on weekends from 6:00 AM to 9:00 AM. Entertain your taste buds with bite to eat at the onsite restaurant, or chat with other guests at the free manager's reception.
All 212 air-conditioned accommodations feature a separate bedroom. Guests can expect WiFi, wired Internet, and 37-inch flat-screen TVs with cable channels and pay movies. MP3 docks, sofa beds, and microwaves are also standard. Housekeeping is available once per stay.
Guests staying at Embassy Suites by Hilton St. Louis Downtown enjoy an indoor pool, a gym, and free WiFi in public areas. Valet parking is offered for USD 39.00 per day. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a spa tub, conference space, and a 24-hour business center.
We stayed at the Embassy suites in downtown St. Louis for one week while visiting family for the holidays. It definitely surpassed our expectations. The staff was extremely friendly and helpful 24 hours a day. Our room was always stocked with everything we could possibly need. Breakfast was delicious! We will definitely be staying here again!
Loved the customer service! Everyone was extremely friendly and helpful!
Rooms are large and comfortable! EVERY employee was superb, nice and friendly. Had some that went above and beyond! Will DEFINITELY stay here again! Embassy should be very proud of their entire staff!!
Complimentary cocktail hour was fantastic
Three different rooms all had bed bugs.
The best thing about the stay here was the staff! Everyone we dealt with from Valet to breakfast attendants, check in and out staff were friendly and helpful. Excellent crew here! The location is great! We received free valet parking that went smoothly considering a huge even had just let out at the Dome of America’s. The breakfast was excellent and stocked well. Elevators were fast and there were enough to keep your wait time short. The furniture in our room was chipped and old looking. The upholstery looked faded and worn. The bed was ok. All surfaces were clean and sanitized. The pillows were horrible! I loved everything about the hotel but was disappointed somewhat by the conditions of the furniture. They need upgrading. Please buy new pillows!
Front desk staff was great! Not impressed with the valet parking manager. Had to wait several minutes to have my car parked. The a/c I take vent in the room was caked with dirt. It hasn’t been cleaned in quite some time.
The front desk wasn't helpful and talked over me after asking basic questions. Unfortunately we used the valet service... service was not their top priority. It took 45 minutes to get my car. The hotel itself was fine, it was a ball game night, there seemed to be a lot of riffraff about the hotel and the staff didn't even attempt to keep it under control. I wouldn't stay there again.
We enjoyed our stay. The staff was amazing. Our only issue was the lack of ventilation in the bathroom. Having no vents renders the bathroom too steamy for use. And with a family of five, multiple showers meant an almost continuously steamy bathroom.
