We were told that the hotel was sold out and the room we had already checked in to had a broken A/C. We were sent to an airport hotel where we had the worst experience.
The breakfast was excellent as was the happy hour. The location was walkable to the Arch, Busch Stadium, and nearly everything else we did while in town. I would definitely return to this property.
This is the only hotel we will stay at when we visit Downtown St. Louis. It never disappoints.
Great customer service
Great location. Nice and spacious rooms. Excellent breakfast and evening manager reception. Would def recommend this hotel.
We stayed at the Embassy suites in downtown St. Louis for one week while visiting family for the holidays. It definitely surpassed our expectations. The staff was extremely friendly and helpful 24 hours a day. Our room was always stocked with everything we could possibly need. Breakfast was delicious! We will definitely be staying here again!
Loved the customer service! Everyone was extremely friendly and helpful!
Rooms are large and comfortable! EVERY employee was superb, nice and friendly. Had some that went above and beyond! Will DEFINITELY stay here again! Embassy should be very proud of their entire staff!!
Complimentary cocktail hour was fantastic
Three different rooms all had bed bugs.
The best thing about the stay here was the staff! Everyone we dealt with from Valet to breakfast attendants, check in and out staff were friendly and helpful. Excellent crew here! The location is great! We received free valet parking that went smoothly considering a huge even had just let out at the Dome of America’s. The breakfast was excellent and stocked well. Elevators were fast and there were enough to keep your wait time short. The furniture in our room was chipped and old looking. The upholstery looked faded and worn. The bed was ok. All surfaces were clean and sanitized. The pillows were horrible! I loved everything about the hotel but was disappointed somewhat by the conditions of the furniture. They need upgrading. Please buy new pillows!
Front desk staff was great! Not impressed with the valet parking manager. Had to wait several minutes to have my car parked. The a/c I take vent in the room was caked with dirt. It hasn’t been cleaned in quite some time.
The front desk wasn't helpful and talked over me after asking basic questions. Unfortunately we used the valet service... service was not their top priority. It took 45 minutes to get my car. The hotel itself was fine, it was a ball game night, there seemed to be a lot of riffraff about the hotel and the staff didn't even attempt to keep it under control. I wouldn't stay there again.
We enjoyed our stay. The staff was amazing. Our only issue was the lack of ventilation in the bathroom. Having no vents renders the bathroom too steamy for use. And with a family of five, multiple showers meant an almost continuously steamy bathroom.
The hotel was very clean and the staff were very helpful and friendly. The free cocktail hour was a nice touch, as well as the breakfast. We paid for offsite parking close by.
It was ok breakfast not the same need turkey bacon
The locations is perfect. Restaurants and everything is in within walking distance. I recommend this hotel.
Located in Downtown St. Louis, Embassy Suites by Hilton St. Louis Downtown is a leisurely stroll from popular sights such as Busch Stadium and Gateway Arch. This 212-room, 4-star hotel welcomes guests with conveniences like an indoor pool, a gym, and a spa tub.
Free cooked-to-order breakfast is included with your stay and awaits you on weekends from 6:00 AM to 9:00 AM. This hotel is home to a restaurant and a bar/lounge. For a nice break, mingle with other guests at the free daily manager's reception.
Guests can expect 50-inch flat-screen TVs with cable channels and Netflix. Bathrooms offer hair dryers, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include MP3 docks, sofa beds, and refrigerators. Housekeeping is available once per stay.
Guests staying at Embassy Suites by Hilton St. Louis Downtown enjoy an indoor pool, a gym, and free WiFi in public areas. Valet parking is offered for USD 45.00 per day. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a spa tub, conference space, and a 24-hour business center.
We were told that the hotel was sold out and the room we had already checked in to had a broken A/C. We were sent to an airport hotel where we had the worst experience.
The breakfast was excellent as was the happy hour. The location was walkable to the Arch, Busch Stadium, and nearly everything else we did while in town. I would definitely return to this property.
Thank you for your feedback, we appreciate you.
This is the only hotel we will stay at when we visit Downtown St. Louis. It never disappoints.
Great customer service
We love to hear when the team shines! Thank you for sharing your experience with us.
Great location. Nice and spacious rooms. Excellent breakfast and evening manager reception. Would def recommend this hotel.
Dear Sondra, Thanks so much for you feedback and valued business. The Embassy Suites brand really focuses on providing the 3 attributes you noted, a hot cooked to order breakfast, evening reception and spacious suites. We are delighted to have provided those services in the manner in which you should come to expect. We hope to see you again when travels bring you back to St Louis.
We stayed at the Embassy suites in downtown St. Louis for one week while visiting family for the holidays. It definitely surpassed our expectations. The staff was extremely friendly and helpful 24 hours a day. Our room was always stocked with everything we could possibly need. Breakfast was delicious! We will definitely be staying here again!
Loved the customer service! Everyone was extremely friendly and helpful!
Rooms are large and comfortable! EVERY employee was superb, nice and friendly. Had some that went above and beyond! Will DEFINITELY stay here again! Embassy should be very proud of their entire staff!!
Complimentary cocktail hour was fantastic
Rocio, I am sorry your room's AC unit was unable to be repaired before you arrived. We feel worse that the airport property was not a great experience. Please contact us so we can help make it right for you.