I appreciate the close proximity to the arch and many other areas of interest. I love the beautiful and expansive lobby space. The rooms are spacious and clean and comfortable. Some of the public spaces seem slightly run down or in need of repair or attention that may have fallen by the wayside during the pandemic. Some of the couch cushions in the lobby area were dirty and had cigarette burns in them, the drywall looked like it had been run into with luggage carts and needed repairs and the elevators needed sweeping. I had visited this property years ago and it was not only more well maintained at that time, but the hotel seemed much more lively and cheerful at that time.
Na
Great location! Nicely kept hotel! Definitely book!
Elevator broken, its was ok at best. Not what we expected from a Casino hotel.
Nice place. We slept very comfortably the beds are wonderful and the hotel is quiet.
I like the hotel overall I think the room was just it was clean but it was a bit smelly like wet carpet and it may be un easy to Sleep no microwave a coffee maker no coffee pot
I liked the access to the casino. The manager, kitty, did everything she could to make the stay better. The hot tub was not working. The first room I stayed in had a used wash cloth and an open soap. The second room had a huge hand print on one of the mirrors.
Overall everything was cool. We had a beautiful nice size room. The hotel was nice. And the food was great. 💋💋💋
It was nice you could walk directly into the casino and had a living room, but it’s a bit run down and the added $20 a night fee you pay there above what you pay through Orbitz was a bit annoying.
While the staff was very nice and helpful we had to move rooms because of the pot smell was so strong. We noticed it first when we got back from site seeing and called down to the desk to let them know it smelled but it wasn't us. Then we went to dinner and got back and I about threw up it was so strong. They moved us to a different floor but the overall up keep of the hotel needs some major attention. It's pretty bad when your telling one of the staff what happened and they say "I'm so sorry. Unfortunately it was probably someone on staff went into your room to smoke up."
The vent in the bathroom had a thick layer of dust on it. There was mildew in the tub. The overall look of the property needs to be updated and was not beautiful or welcoming. There were no movie channels that offered movies without commercials.
The room that were designated as non-smoking still smelled of smoke. We had the room sprayed, which was good for a monent, but it really did not work. My husband noticed that the vents were filthy. He called the front desk and they sent maintenance, who cleaned/changed the filters. They looked as if they weren't changed for months. The bed sheets/pillowcase had stains on them when we checked in. The bath room was nasty. The shower had hair on the walls and mildew along the bottom of the shower walls. The The entire time spent in this hotel was bad.
The reason that we chose this hotel was the pool for our kids. When we arrived we were informed that the pool would be closed all of March. The entire hotel reeked of cigarette smoke including our non smoking room. We called for extra towels and never received them. Our tv didn’t work. We paid a lot of money to stay there and we were completely disappointed.
Close to everything downtown. Huge room! Comfortable and classy.
Located in Downtown St. Louis within a short walk of Gateway Arch, HoteLumiere at the Arch is within a mile (2 km) of other popular sights such as Busch Stadium. This 294-room, 4-star hotel has 4 restaurants along with conveniences like a casino and free in-room WiFi.
This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. Get a pick-me-up at the coffee shop/cafe.
Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Coffee makers, free local calls, and safes are also standard. Housekeeping is available once per stay.
Guests of HoteLumiere at the Arch enjoy features like a casino, free WiFi in public areas, and a business center. Self parking is available for USD 10 per night. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a computer station, express check-out, and an ATM.
I appreciate the close proximity to the arch and many other areas of interest. I love the beautiful and expansive lobby space. The rooms are spacious and clean and comfortable. Some of the public spaces seem slightly run down or in need of repair or attention that may have fallen by the wayside during the pandemic. Some of the couch cushions in the lobby area were dirty and had cigarette burns in them, the drywall looked like it had been run into with luggage carts and needed repairs and the elevators needed sweeping. I had visited this property years ago and it was not only more well maintained at that time, but the hotel seemed much more lively and cheerful at that time.
Na
Great location! Nicely kept hotel! Definitely book!
Thank you for choosing HoteLumiere during your visit in St. Louis and for sharing with us and other travelers your opinion about our hotel. It will be a pleasure to host you again in the future
Elevator broken, its was ok at best. Not what we expected from a Casino hotel.
Dear Nikki, Thank you so much for staying with us and sharing your experience. I am sorry to hear that we were not able to meet your expectations and the challenges you experienced due to one of the elevators being out of order. This is not the level of guest services we proud ourselves to provide at our property and will certainly review as a team and address the necessary improvements. Yours in hospitality
Nice place. We slept very comfortably the beds are wonderful and the hotel is quiet.
Dear Michael, thank you for choosing HoteLumiere during your visit in St. Louis and for sharing with us and other travelers your kind opinion about our hotel and our staff. It will be a pleasure to host you again in the future. Kind regards.
We’re sorry to hear you didn’t enjoy your stay, thank you for letting us know
I like the hotel overall I think the room was just it was clean but it was a bit smelly like wet carpet and it may be un easy to Sleep no microwave a coffee maker no coffee pot
We’re sorry to hear your stay did not meet your expectations. We will address these concerns with the proper departments. Thank you for letting us know, we appreciate the feedback.
We’re sorry to hear you didn’t enjoy your stay, thank you for letting us know.
I liked the access to the casino. The manager, kitty, did everything she could to make the stay better. The hot tub was not working. The first room I stayed in had a used wash cloth and an open soap. The second room had a huge hand print on one of the mirrors.
We’re sorry to hear your stay did not meet your expectations. We will address these concerns with the proper departments. Thank you for letting us know, we appreciate the feedback.
Thank you for your rating – we’re glad you enjoyed your visit!