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Recent guest reviews

Older hotel. Small tub with no rear safety handle. Fine shower spray would make it hard for thick hair to rinse. Very firm mattress. Pretty pricey to have to pay additional for parking that's almost a block away and wifi.

Black mold all over shower curtain in room 735 Saturday. Absolutely disgusting.

This hotel was very clean and modern and walking distance to Busch Stadium.

Convenient location. Downtown

It was a very nice hotel with friendly staff. Easy to check in and out. I do suggest getting the packages that include the parking and breakfast, otherwise those extra amenities are a bit pricey. Overall though, I have no complaints about our stay and will return in the future.

Usually I am very happy with this hotel, however this time I felt that is was dirtier than usual, there was no place to get any water/cups, and a lot of things just wasn’t what I expected out of this property.

Cleanliness

Clean and professional

Great late night shift team.

Overcharge parking fee of $30 and there is NO INTERNET on the room you have to pay $14 for emails and $17 for streaming ! Imagine that” never heard like this INTERNET is always FREE on every hotel we went!

This the best that I have paid for personally that I have ever been in.

Very clean and COVID-careful. Much appreciated. Helpful and friendly staff.

Very clean, good location. Bar tender was a little rude.

Location was the reason we selected this hotel. But we would definitely choose it again! Friendly staff and very clean. Love the atmosphere in the lobby.

Washington Ave St. Louis MO

Room options

Suite, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Executive Suite, 1 Bedroom, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Marriott St. Louis Grand

Everyone (20) Couples (5) Family (7)
4
Partner Couples

Older hotel. Small tub with no rear safety handle. Fine shower spray would make it hard for thick hair to rinse. Very firm mattress. Pretty pricey to have to pay additional for parking that's almost a block away and wifi.

By on Sep 18, 2022

Review comment responded on Sep 19, 2022

Dear LaJeana, We sincerely apologize for disappointing you. We are reviewing this incident to ensure we handle such situations better. Thank you for your feedback.

1
Family

Black mold all over shower curtain in room 735 Saturday. Absolutely disgusting.

By on Aug 9, 2022

Review comment responded on Aug 10, 2022

Dear Sheryl, thank you for choosing us and taking the time to post your review. We sincerely apologize for the housekeeping oversights with your room. We strive to provide each guest with a seamless experience; therefore, we regret not meeting this goal. Thank you for being so patient, and we will take the appropriate action to ensure this does not happen again. We would welcome another opportunity to make your next stay exceptional. The Marriott St. Louis Grand Management Team

5
Partner Couples

This hotel was very clean and modern and walking distance to Busch Stadium.

By on Jun 3, 2022

Review comment responded on Jun 10, 2022

Thank you for rating us a 5. We appreciate your feedback.

5
Family

Convenient location. Downtown

By , from Riverside on Dec 14, 2021

Review comment responded on Dec 14, 2021

Thank you for staying with us. We appreciate your feedback.

5
Partner Couples

It was a very nice hotel with friendly staff. Easy to check in and out. I do suggest getting the packages that include the parking and breakfast, otherwise those extra amenities are a bit pricey. Overall though, I have no complaints about our stay and will return in the future.

By on Nov 27, 2021

Review comment responded on Nov 29, 2021

Thank you for staying with us. We appreciate your feedback.

5
Everyone

By on Nov 8, 2021

3
Friends

Usually I am very happy with this hotel, however this time I felt that is was dirtier than usual, there was no place to get any water/cups, and a lot of things just wasn’t what I expected out of this property.

By on Sep 21, 2021

Review comment responded on Sep 21, 2021

We are disappointed to see your feedback and hope you will accept our apologies for the problems you experienced. We missed some critical opportunities while you were here, and we regret falling short of what you should always expect from us. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to St. Louis.

4
Family Family with small children

Cleanliness

By on Aug 21, 2021

Review comment responded on Aug 24, 2021

Thank you for staying with us. We appreciate your feedback.

4
Everyone

By on Jul 27, 2021

3
Everyone

By on Jun 20, 2021

Review comment responded on Jul 6, 2021

We are disappointed to see your feedback and hope you will accept our apologies for the problems you experienced. We missed some critical opportunities while you were here, and we regret falling short of what you should always expect from us. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to St. Louis

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