Nice enough. Looks like an older hotel trying either to hang on or to come back. Evidence of this was wallpaper tearing off in my bathroom, only one ice machine for this huge hotel and very few staff around. However price was awesome and location was good. Staff were very friendly and helpful. I would definitely stay again.
There was no restaurants in walking distance.
Room was comfortable except the shower drain needed to be cleaned. Small coffee shop was very unappealing.
$15 breakfast!! Not happy. Wasn’t told breakfast cost!
Need more staffs.
Nice hotel. We’ve stayed here multiple times without issue, however this stay was poor. Poolside suite on ground floor next to elevator. Huge boom at least once per hour right outside our door, dogs barking, and worst of all there was no management on duty so the staff available could or would not change our room. Our worst experience at a hotel EVER. Plus Orbitz nor Expedia would assist. Expedia even hung up on us. Twice.
Clean room, nice staff
Multiple floors with hallway views looking down into the inside court yard
We booked this hotel for a three night stay in Springfield. Upon arrival at the hotel, the front desk staff would not honor my prepaid orbitz reservation. I waited to speak to the manager for about 40 minutes and then was given a choice of paying for the room again or going somewhere else. I also was unable to get anyone from Orbitz to answer the phone during this 40 minute window. We had been on the road for 9 hours and we were extremely tired and hungry so I just paid again for the room. I asked to have the general manager Tice or Ty call me. I actually got his cell from the front desk and left a message myself. I walked down to the desk more than once to try to talk to him and during our stay he never bothered to return my call to apologize or to try to make the situation right. We finally got a live person from Orbitz on the phone to issue a refund. The room was less than sanitary and very dated. There were some weird spots and debris in the shower and on the shower curtain. The hotel had free coffee during the week but Saturday morning they charge for a cup of their crappy coffee. The hotel is in a nice location but it is worn and needs some attention and staff training. This was our second time to stay at the property in Springfield and it will be our last. There was long line at the desk when we were trying to check out so we just left the keys. I have still not received an email with my guest portfolio receipt to make sure it is accurate.
They only had one working elevator and the property was sold out.
It was good enough. A bit run down, no modern considerations like convenient places to plug in your phone chargers. Air conditioning barely works so we were hot (even after being moved to a different room with “working” ac). Clean, comfortable beds at least! But we will choose a different place to stay next time. If they do some renovations we would try again some day.
Wouldn’t know because when I arrived I had no room!
I thought the place seems very dirty. I will not stay there again.
The bathroom shower was falling apart. It seemed to be clean, but outdated.
Located in Walnut Street, University Plaza Hotel and Convention Center Springfield is adjacent to Hammons Tower and within a 5-minute walk of Missouri State University. This 3.5-star hotel has 267 guestrooms and offers conveniences like a restaurant, an outdoor pool, and an indoor pool.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
37-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Coffee makers, safes, and phones are also available.
University Plaza Hotel and Convention Center Springfield features an indoor pool, an outdoor pool, and a 24-hour gym. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.
Nice enough. Looks like an older hotel trying either to hang on or to come back. Evidence of this was wallpaper tearing off in my bathroom, only one ice machine for this huge hotel and very few staff around. However price was awesome and location was good. Staff were very friendly and helpful. I would definitely stay again.
There was no restaurants in walking distance.
Dear Jim, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay and that our location was not ideal for your visit. We appreciate the feedback and hope to host you again. Sincerely, Michael Bloom General Manager
Room was comfortable except the shower drain needed to be cleaned. Small coffee shop was very unappealing.
Dear Thom, While I'm glad that you enjoyed your stay overall, we appreciate your recommendations for improvement. Thank you for choosing us and for your time in sharing a review. Best, Thys Jones General Manager
$15 breakfast!! Not happy. Wasn’t told breakfast cost!
Dear Larry, Thank you for choosing us. Our goal is to exceed our guest’s expectations, so I regret that you were not aware of your breakfast cost. We appreciate the feedback and hope to better serve you in the future. Sincerely, Thys Jones General Manager
Need more staffs.
Dear Cipi, We are diligently working on getting our staffing up to pre-COVID levels; I apologize for any lapse in service. Thank you for choosing us and we appreciate your feedback as we strive to best serve our guests in these unique times. Once again, on behalf of our entire team - I'm sorry that we let you down this visit. Sincerely, Thys Jones General Manager
Nice hotel. We’ve stayed here multiple times without issue, however this stay was poor. Poolside suite on ground floor next to elevator. Huge boom at least once per hour right outside our door, dogs barking, and worst of all there was no management on duty so the staff available could or would not change our room. Our worst experience at a hotel EVER. Plus Orbitz nor Expedia would assist. Expedia even hung up on us. Twice.
Dear Margaret, Thank you for taking the time to review our hotel. I'm very sorry that your recent stay did not mirror your previous experiences and that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Once again, on behalf of our entire team - I offer our apologies. We hope to have the opportunity to welcome you with the stay you’ve come to expect and deserve. Sincerely, Thys Jones General Manager
Clean room, nice staff
Dear Anonymous, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Thys Jones General Manager
Amy,Thank you for taking time to provide us with these details regarding your stay! We use feedback such as yours to formulate the improvement plans for the hotel! We hope you will visit us again in the near future! RegardsBrent ParkerArea General Manager