Nice place.
The hotel was walkable to tourist sites that we were intererested in seeing. The conceirge was very knowledgeable and helpfull. We also enjoyed, and took advantage of having a bookstore directly behind the hotel. Thomas, the valet was patient and accomodating during our check in and check out process. Kudos to all.
Like the location ... Centrally located within walking distance from most anything
A hidden gem near everything. Excellent service and very clean
Excellent hotel. Very nice and comfortable rooms. Staff was very professional and polite - very accomodating.
The property was beautiful. We found the floors were filthy. Our feet were very dirty from walking around. Also if you provide an in room coffee maker you need to provide supplies to go with it. Should offer complimentary coffee for guests.
We loved our stay very unique updated hotel loved the pool and the views conveniently walk to anywhere within historic district friendly staff already booked again for December !
Amazing hotel and location
I completely understand that many businesses are short staffed and things might be a little more challenging. This was on a different level. Staff was very rude and unaccommodating. I respect the no housekeeping rule but rooms should be scrubbed between guests. Mine was dirty. When the towel hook fell off the wall, maintenance did come to fix it quickly. He stepped with dirty work boots and left the floor filthy, drilled a new hole in the wall leaving the other one visible (not a huge deal but strange) and then left a screw on the floor. The one housekeeper I interacted with was lovely and polite and helpful. Folks working at the little coffee shop were helpful and kind. Front desk staff was abysmal. Again, my expectations were low given the state of the world but still, very disappointed. I had stayed here before and had a good experience. When I pointed out that service wasn’t great, the response I got was “sorry to hear that” in a very blasé voice.
It was a great location, an historic hotel and we did enjoy having a pool but that is about it. Poor service, dirty rooms. No soap in shower, loud noises all night, inattentive staff. Check in was a joke.
THE HOTEL IS IN A GREAT LOCATION AND IS CLEAN WITH A BEAUTIFUL POOL. THE STAFF ARE FRIENDLY AND IT IS KID FRIENDLY.
Great stay. Clean room
Nightmare! We were disappointed on so many fronts. First, we made a refundable reservation at the property but had to make a slight change (cancelling the last day of a 4 night trip) 2 days later. However, when shortening the trip, the hotel upped the nightly amount by a large amount, and the reservation was somehow changed to nonrefundable, so that we cannot cancel and rebook (which would be a lot cheaper) or find alternative options. This change was made without our acknowledgement and when we found out about the new price and unrefundable status the change was already made and irreversible. We felt very deceived and felt this is not the right treatment of clients... the customer service is horrible. When we got there, the property is in a rundown condition with mold everywhere in the shower. There's a smell in the room and we booked a nonsmoking room. You can hear people running or speaking. Additionally, due to COVID there's no room service; instead you call for new towels. However, when we tried to call on day 3 for an hour through many tries, no one picked up, and we had to reuse old towels that were thrown on the floor! On the last night of stay at 1am, the fire alarm rang, and the entire building had to evacuated from the stairs (which was gross). The security told us it was a prank by teenagers on the 13th floor.... and they werent apologetic at all. All guests looked very mad. When we went back and settled back to sleep, the alarm rang again...
We had no conditioner or wash towels - when we called they said they'd bring it and didn't so we called again 6 hours later. The vents were visibly dirty, there was a ceiling leak going onto the floor and overall I felt that it was a pricey hotel w very little to offer. Very basic and no great amenities. The pool wasn't able to be used the first day of our trip as they were filling it. The pics are not really what the hotel looks like. Needs updating - and the restaurant was sub par. The nice restaurant was closed and the coffee shop was only open until the afternoon so it was tough to rely on getting anything there. Would not recommend
The pool area was lovely best on weekends!
My daughter and I had a double bed room with a balcony overlooking the poolside and the city. It was a spacious room and was clean. The staff was friendly and we were able to get a mini fridge upon request. We were able to walk everywhere we wanted to go except to tybee island. The description on their website said they had a trolley available to pick you up and take you there but that was not available anymore so we decided to not go. You do have to pay extra for parking after you arrive at the hotel. I think for the price that you pay for a room that parking should be included. Also the air conditioner was supposedly set on 64 but never went lower than 70 and we were hot at night while trying to sleep. They came and checked it out and said it was working fine. Overall it was a pleasant place to stay and we would consider staying here again.
Great location. Clean property.
The only issue was their internet for guests was not working. By the time we left it was back up otherwise staff and facilities were very nice.
Located in Historic Downtown Savannah, The Desoto Savannah is adjacent to Savannah College of Art and Design and within a 10-minute walk of other popular attractions like Savannah Civic Center. This 4-star hotel has 246 guestrooms and offers an outdoor pool, free in-room WiFi, and a gym.
Enjoy dining at Edgar's P&P, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Local cuisine breakfast is offered for a fee each morning from 6:30 AM to 11 AM.
All 246 air-conditioned rooms feature safes, ironing boards, and desks. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding.
At The Desoto Savannah, guests enjoy an outdoor pool, a gym, and a rooftop terrace. Valet parking is available for USD 34.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and express check-in.
Nice place.
The hotel was walkable to tourist sites that we were intererested in seeing. The conceirge was very knowledgeable and helpfull. We also enjoyed, and took advantage of having a bookstore directly behind the hotel. Thomas, the valet was patient and accomodating during our check in and check out process. Kudos to all.
Charles, we are so happy that you enjoyed our location and amenities we offer our guests. Thank you for taking the time to post a review. We are delighted you had an enjoyable experience and were impressed by our wonderful staff and location. We hope to host you again in the near future for more comfortable stays. Warm Regards, General Manager
Like the location ... Centrally located within walking distance from most anything
Christopher, we greatly appreciate your feedback and are delighted to hear that you enjoyed your stay with us. We strive to improve our services daily. Thank you for choosing The DeSoto. Join us again soon! Warm Regards, General Manager
A hidden gem near everything. Excellent service and very clean
Kim, we greatly appreciate your feedback and are delighted to hear that you enjoyed your stay with us. We strive to improve our services daily. Thank you for choosing The DeSoto. Join us again soon! Warm Regards, General Manager
Excellent hotel. Very nice and comfortable rooms. Staff was very professional and polite - very accomodating.
Thank you for staying with us. We look forward to hosting you again! Warm Regards, General Manager
The property was beautiful. We found the floors were filthy. Our feet were very dirty from walking around. Also if you provide an in room coffee maker you need to provide supplies to go with it. Should offer complimentary coffee for guests.
James, we’re delighted you enjoyed your stay. We strive to exceed guest expectations. Cleanliness is a top priority and will be dealt with accordingly. Thank you for choosing The Desoto! Come back again soon. Warm Regards, General Manager
We loved our stay very unique updated hotel loved the pool and the views conveniently walk to anywhere within historic district friendly staff already booked again for December !
Amy, we’re delighted you had an enjoyable stay! We’re happy to hear that our staff and property made a wonderful impression on you! Thank you for choosing The Desoto! We will see soon in December! Warm Regards, General Manager
Amazing hotel and location
We’re delighted you had an enjoyable stay! We’re happy to hear that our staff and property made a wonderful impression on you! Thank you for choosing The Desoto! Join us again soon! Warm Regards, General Manager
I completely understand that many businesses are short staffed and things might be a little more challenging. This was on a different level. Staff was very rude and unaccommodating. I respect the no housekeeping rule but rooms should be scrubbed between guests. Mine was dirty. When the towel hook fell off the wall, maintenance did come to fix it quickly. He stepped with dirty work boots and left the floor filthy, drilled a new hole in the wall leaving the other one visible (not a huge deal but strange) and then left a screw on the floor. The one housekeeper I interacted with was lovely and polite and helpful. Folks working at the little coffee shop were helpful and kind. Front desk staff was abysmal. Again, my expectations were low given the state of the world but still, very disappointed. I had stayed here before and had a good experience. When I pointed out that service wasn’t great, the response I got was “sorry to hear that” in a very blasé voice.
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
It was a great location, an historic hotel and we did enjoy having a pool but that is about it. Poor service, dirty rooms. No soap in shower, loud noises all night, inattentive staff. Check in was a joke.
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Kenneth, thank you for staying with us. We look forward to hosting you again! Warm Regards, General Manager