As a Marriott Bonvoy member I was extremely disappointed in this property. If the nightly rate was more appropriate considering the circumstances and condition of the property, it would have been easier to swallow. Very dissatisfied in ALL aspects, minus the staff, the staff were awesome considering what they are working with. Disrepair, no amenities available and sketchy cleanliness.
Love the tree theme as decor. Very modern. The rooms could use some maintenance such as replacing light bulbs and repairing bathroom fixtures.
All the furniture was outdated it's broke thus the walk-in shower filled up with water like a bathtub room service starts at 10 and you can't get but like six items after 10 whole experience sucked
The staff did not seem to care about the do not start sign on the door then continued walking in on The occupants!! Two time the Occupants were nude and we’re just getting out of the shower
Most courteous staff I have ever encountered. Nice room, great location, free upgrade! Awesome!
The property was very clean. The first room was not what I expected. The bed was old and very worn that you could see the waves in the mattress. I was given another room that was much better. The rooms have no privacy at all . The lighting in poor and the color is
Great location. Should offer other parking options
Second stay with them. Super friendly staff. Very courteous. Rooms and hotel are beautiful. Love the Lincoln Navigator as a shuttle to be used for any reason within 3 miles of the hotel.
Amazing hotel with great views of the city and super friendly staff
We went for a night stay and all we heard for the entire night were sirens over and over again. The room had hand prints all over the glass of the shower wall which was also the room wall so you could not help, but notice. The hotel advertises online that is has free breakfast. IT DOES NOT. Parking is $15-$25 and is not protected. When we got there, the pool was filled with pool furniture, glasses, etc. Not swimmable. The staff was great, but if you are going for a romantic night...….GO ELSEWHERE!! If you are looking to party with DJS and a party hotel....this is the place for you. If you don't plan on sleeping.....go here. The waterfall it advertises.....has been replaced. The beautiful pool view you see.....yeah.....not as pictured.
Nice view, very clean and comfortable. Hotel staff very friendly. The lounge was great!!!
This is a nice hotel with all the bells and whistles but they have missed the mark on the most important thing, a good night sleep. The bed and pillows were of the poorest quality I’ve ever experienced in any hotel and given the amount of money we spent staying there.
Nice hotel close to downtown and the Georgia tech stadium. Hotel walls are to thin you can here everything. That's why the give you ear plugs in your room.
Hotel is real cool looking and the staff were professional acting but rooms had no coffee makers which meant you had to take elevator down to lobby for your 1st cup of the morning and when we went to the bar at the pool they did not have olives for martinis or tonic water for gin and tonics
Beautiful hotel, staff friendly. Unfortunately every time requested something had to ask several times. More for singles or adult couples regarding see through shower to bedroom wall and predominantly adults at pool-skiddish if children splashing in pool. Pool is a beautiful feature.
Located in Downtown Atlanta, W Atlanta Downtown is within a 10-minute walk of popular sights such as World of Coca Cola and AmericasMart. This 4.5-star hotel has 237 guestrooms and offers a full-service spa, a health club, and a rooftop terrace.
Buffet breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM. Order from 24-hour room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.
All 237 rooms provide iPod docks, minibars, and free newspapers. 37-inch flat-screen TVs come with DVD players and pay movies, and guests can stay connected with WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Free bottled water, laptop-compatible safes, and ironing boards are also available.
Guests staying at W Atlanta Downtown enjoy access to a full-service spa, a health club, and a sauna. Valet parking is available for USD 40 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a rooftop terrace, WiFi in public areas, and a business center.
As a Marriott Bonvoy member I was extremely disappointed in this property. If the nightly rate was more appropriate considering the circumstances and condition of the property, it would have been easier to swallow. Very dissatisfied in ALL aspects, minus the staff, the staff were awesome considering what they are working with. Disrepair, no amenities available and sketchy cleanliness.
Love the tree theme as decor. Very modern. The rooms could use some maintenance such as replacing light bulbs and repairing bathroom fixtures.
Hello Guest, we appreciate you taking the time to write a review about your visit to W Atlanta Downtown. It was a pleasure to read how much you enjoyed our modern, refreshing decore in addition to our devoted Talent. However, we also welcome our valuable feedback that helps in improving our overall guest experience. Thank you for the kind rating, and we look forward to hosting you again. Christopher Cannon, General Manager
Hello Guest, we appreciate your gracious rating about your stay at W Atlanta Downtown. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Christopher Cannon, General Manager
All the furniture was outdated it's broke thus the walk-in shower filled up with water like a bathtub room service starts at 10 and you can't get but like six items after 10 whole experience sucked
Dear Guest, we welcome reviews that help us shine a light on our guest experience, and we appreciate you taking the time to leave your comments. It sounds like we missed several opportunities and we are very disappointed, as you rightly were. This is not our standard, and not what our typical guest experiences. We would love for you to reach out to us the next time you are in the area and give us the opportunity to show you that we are committed to improving our services on all levels. Thank you for choosing us, and we wish you all the best with your travels. Christopher Cannon, General Manager
The staff did not seem to care about the do not start sign on the door then continued walking in on The occupants!! Two time the Occupants were nude and we’re just getting out of the shower
Hello Guest, thank you for choosing us and taking the time to leave a review. We are sorry for the issues you had with our Talent. We aim to give each guest the absolute best service possible, and we are disappointed that we fell short. We have shared your concerns with our Talent, and we will make sure this is not repeated. We appreciate your patience and hope you will give us another occasion to provide the amplified experience for which we are known. Christopher Cannon, General Manager
Most courteous staff I have ever encountered. Nice room, great location, free upgrade! Awesome!
The property was very clean. The first room was not what I expected. The bed was old and very worn that you could see the waves in the mattress. I was given another room that was much better. The rooms have no privacy at all . The lighting in poor and the color is
Thank you for the feedback. We will share with the appropriate parties, as we apologize for not delivering on your expectation.