The staff was friendly and very professional. The had a restaurant within the hostel which was extremely convenient! Also, the hotel was located close to N extremely popular shopping mall.
Location is nice , older property need huge upgrade, customer service awful
I was in a UHaul. There was no where to park. The valet attendant went out of his way to secure a space on the street for me. Super helpful and kind.
Beautiful building Parking extremely pricey Slow service when we asked for missing items in room
Mike T at front desk was exceptional at his post. Location was perfect. Overall great experience.
Amazing, accommodating staff! Great location, convenient walk to many beautiful stores and an awesome coffee shop.
It's a great hotel, rooms are clean and crisp, close to plenty of great restaurants and malls. Try True Food across the street for breakfast, you won't regret it. What I do not like is the "Oh, your car will be staying the night as well, that will be an additional $44? Gotcha sucker." on a $108 stay. A $108 quoted rate turns into a $200 stay with all the gotcha fees and taxes. Eat breakfast there and spend $250 to sleep overnight and park your car.
Loved the location. Perfect for a shopping weekend and so many restaurants close by. Didn’t have to drive one time! Hate the price of the parking and wish it was somehow included in the room. The walls are pretty thin in the rooms. Someone left their TV on loud ALL night both nights we were there so we didn’t sleep great. Sheets are low quality and had a hole in one but not a big deal. Beautiful view of the city. Once again the perfect location for shopping which is what we were there for! Would probably stay again!
Clean room View Parking Restaurant and bar Shopping mall next door Whiskey blue bar n music next door
upon Check in was a positive experience. Front desk was very good, although understaffed. Valet has much to be desired. Call ahead process was poor. Called ahead in thestayed amount of time and car still was not recovered. First of two incidents.
The only problem was the elevators never all of them working at the same time. Also why are we paying 34 for self parking 44 for valet that was not a fair price. Won’t stay there again because of that.
Property was very clean. Parking attendants rude. Parking attendant told me i had 15 minutes to check in.
Had a decent room but fridge wasn’t plugged in, not enough coffee... had to pay for parking which was very low and expensive... had to pay for WiFi... not an easy hotel to get to and busy roads in and out. The food service guy was very nice as were the staff members. Probably will look for another hotel next time that includes breakfast and amenities.
The city view from our room was astonishing. The staff was super friendly and gave me and my wife a complementary bottle of wine. The only downside was when we checked out of hotel, half the hotel was also checking out and they only had one person servicing the outgoing guests.
If you are looking for a well-run hotel with some amenities and nicely priced, this could be your pick. We arrived and were met with gracious front desk service. We had some packages shipped for our arrival and they were provided. We were given our room immediately and it met our standards. The pool deck is small but we enjoyed it to ourselves as no one else seemed interested over the course of our 3-day stay. There's a nice fitness level and pool (provided it's indoor) yet quite unattended which we loved. We enjoyed a pleasant stay and it's a close walk to the Lenox Square mall, that we visited twice for the True Food restaurant (yum) and Adidas store. The service to our room came when we were gone for the day (leaving later in the day) and they only put in new towels and made the bed. I've been in other hotels where they straightened the room a bit more. We couldn't tell if they actually did anything and the only reason we knew they did was because of the new towels (we tend to pull the bed together). If not for this, would have given 5 stars. At any rate, I would be tempted to stay here again or try one of a few neighboring hotels just for comparison, provided the same amenities. Good job, overall.
Located in Buckhead, The Westin Buckhead Atlanta is within a 10-minute walk of popular sights such as Lenox Square and Legoland Discovery Center. This 365-room, 4-star hotel has a restaurant, an indoor pool, and a 24-hour health club.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
The Westin Buckhead Atlanta's 365 soundproofed rooms provide refrigerators, coffee makers, and free newspapers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Safes, phones, and ironing boards are also standard.
At The Westin Buckhead Atlanta, guests enjoy features like an indoor pool, a 24-hour health club, and WiFi in public areas. Parking is available for USD 34.00 per day (USD 44.00 per day for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and express check-in.
The staff was friendly and very professional. The had a restaurant within the hostel which was extremely convenient! Also, the hotel was located close to N extremely popular shopping mall.
Thank you for choosing the Westin Buckhead Atlanta and thank you for your review. We are delighted that our employees were able to extend a delightful stay and we do hope that you will come back and see us again.
Location is nice , older property need huge upgrade, customer service awful
Thank you very much for taking the time to provide your feedback. We reached out to you directly in hopes of understanding your concern about the customer service you received. We look forward to hearing from you so we can address your concerns
I was in a UHaul. There was no where to park. The valet attendant went out of his way to secure a space on the street for me. Super helpful and kind.
Thank you for choosing the Westin Buckhead Atlanta and thank you for your positive review. We are delighted that our Valet Attendant was able to make your experience even more memorable. Please come back and see us again soon.
Beautiful building Parking extremely pricey Slow service when we asked for missing items in room
Thank you for choosing the Westin Buckhead Atlanta and thank you for your review. Please accept our apologies for falling short of exceeding all your expectation. Your feedback is very important to us as this is a gift we will use to better serve you in the future. Please note that this is not the kind of service that we have been known to provide and we hate to see you left with such experience.
We are sorry that we didn't exceed your expectations. We will work with the team to ensure we are delivering on all of our service promises. We hope for the opportunity to have your next time your travels bring you to Atlanta.
Mike T at front desk was exceptional at his post. Location was perfect. Overall great experience.
Thank you very much for the positive feedback about Michael. He works very hard to deliver great experiences to our guest. We will be sure to thank him for a job well done. We look forward to welcoming you back in the future.
Amazing, accommodating staff! Great location, convenient walk to many beautiful stores and an awesome coffee shop.
Thank you for your positive feedback! The team strives to deliver exceptional experiences to all of our guests. We look forward to having you back
Thank you for the 5 out of 5 rating! We look forward to having you again.
It's a great hotel, rooms are clean and crisp, close to plenty of great restaurants and malls. Try True Food across the street for breakfast, you won't regret it. What I do not like is the "Oh, your car will be staying the night as well, that will be an additional $44? Gotcha sucker." on a $108 stay. A $108 quoted rate turns into a $200 stay with all the gotcha fees and taxes. Eat breakfast there and spend $250 to sleep overnight and park your car.
Thank you for sharing your feedback. We apologize that parking rates were not shared with you in your booking process. If you are travelling locally or coming in to Atlanta's airport a great alternative is MARTA, our public transportation. It is very convenient to the hotel and airport.
Thank you for taking the time to leave a rating of your recent experience. We apologize that your experience did not live up to your expectations.