Property was nice just very dusty
You can't beat the location and every time we're in ATL this is where we stay. Love it here!
Bathroom was very dirty. Could hear a lot of street noise in room.
I stayed in a room where the mechanicals did not work and ironically it was next to the mechanical room. The air did not work, the tv did not work and, I don’t know if the windows were supposed to work but I tried them for air. The room I was moved to, the tv still did not work. The beds were not good.
Enjoyed our 5 nights in the two bedroom suite. Staff was VERY friendly and responsive. Rooms could use some updating, but not bad at all! Reasonable rates!!!!
Great service, and the property was well maintained.
I enjoyed my stay immensely. The staff at the hotel was very welcoming. I was greeted every time I walked into the lobby. The wonderful ladies who worked at the front desk were so accommodating when our room needed to be change due to a minor plumbing issue. The customer service was impressive. I plan to stay here in the future. M. Krajewski
This property is lovely and the staff was excellent, but we did have a couple of issues: 1) we booked a deluxe king suite for 3 nights, but when we arrived they put us in a deluxe suite with a queen-sized bed, and then had to shuffle us next door to the room with the king bed the next day; 2) the place needs some fixing up: there shouldn't be holes in the walls (there was a small hole in the wall in our first bathroom), and for those prices, the furniture should be real wood, not cheap fiberboard with the veneer peeling off, and the walls shouldn't be scuffed everywhere; 3) we wanted to order food from the restaurant in the basement, but they wouldn't take an order over the phone, so I stood at the bar for 20 minutes, being ignored by the only bartender on duty, until I finally just gave up and left. A place that charges these rates should offer top-notch everything. The front desk staff was great, the valets were great, but I'm not paying these prices again to stay in a place that really just needs some TLC that is sorely lacking.
Location to Fox was ideal but check in was slow
A picture in the room has broken glass which cut my finger. Then they changed my room, the new room AC a was not working, spent the whole night in 61 degrees.
I paid for a 2 bedroom suite and got a one bedroom with two queen beds. Claimed they over booked the hotel. There were cheese it’s on the chair in the room and it smelled like moth balls.
Staff was very friendly, beautiful building and good location near entertainment and restaurants. I had to try a couple different floors to find an ice maker that works, but not the end of the world.
Property was nice just very dusty
You can't beat the location and every time we're in ATL this is where we stay. Love it here!
Dear Stephanie, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit a total success. Thank you very much for sharing your experience, so future guests can see what makes The Georgian Terrace an excellent choice.Safe Travels,Antonio Jones,Managing Director
Bathroom was very dirty. Could hear a lot of street noise in room.
Dear Theresa, Thank you for being our guest and for the feedback. Please accept our apologies for the cleanliness issues you encountered with the bathroom in your assigned room, and we have shared your comments appropriately to ensure this is not repeated. We are also sorry for the inconvenience you faced due to the noise concern mentioned and in the future please know our front desk is always available to make you as comfortable as possible. We appreciate your patience and hope to see you again to provide you with the seamless stay you deserve.Safe Travels,Antonio Jones,Managing Director
I stayed in a room where the mechanicals did not work and ironically it was next to the mechanical room. The air did not work, the tv did not work and, I don’t know if the windows were supposed to work but I tried them for air. The room I was moved to, the tv still did not work. The beds were not good.
Thank you for the review and for choosing our hotel. We are genuinely sorry for the maintenance issues you had in your bathroom and for the way this was handled by our associates. The situation you described is totally unacceptable, and we are already reviewing this with our maintenance team to ensure this is not repeated. We also apologize for the housekeeping issues you outlined and for our staff not being responsive to your requests. Your comments will be shared with our entire team as we continually strive to improve our guest experience. Thank you again, and we hope you will return and allow us to show you the hospitality we are known for providing.
Enjoyed our 5 nights in the two bedroom suite. Staff was VERY friendly and responsive. Rooms could use some updating, but not bad at all! Reasonable rates!!!!
Dear Richard, Thank you for the high rating. We are pleased you had a delightful stay and liked our friendly staff. We value your feedback and have taken note of your comments for future improvements. It was our pleasure serving you at The Georgian Terrace, and we hope to see you again soon. Safe Travels,Antonio JonesManaging Director
Dear Zeb, Thank you for your kind rating of The Georgian Terrace. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Safe Travels,Antonio Jones,Managing Director
Great service, and the property was well maintained.
Dear Scott,Thank you for staying with us and for the terrific review. We appreciate you mentioning our service and well-kept property. We hope you will consider us again the next time you are in the area.Safe Travels,Antonio JonesManaging Director
Dear Adam, Thank you for your fantastic rating! We are delighted to know you enjoyed your time here. We hope to welcome you back soon to The Georgian Terrace.Safe Travels,Antonio JonesManaging Director
I enjoyed my stay immensely. The staff at the hotel was very welcoming. I was greeted every time I walked into the lobby. The wonderful ladies who worked at the front desk were so accommodating when our room needed to be change due to a minor plumbing issue. The customer service was impressive. I plan to stay here in the future. M. Krajewski
Dear Kathryn,Thank you for acknowledging our outstanding service at The Georgian Terrace. We are dedicated to providing an exceptional experience for every guest; therefore, we are thrilled we exceeded your expectations. We cannot wait to see you again soon.Safe Travels,Antonio JonesManaging Director
This property is lovely and the staff was excellent, but we did have a couple of issues: 1) we booked a deluxe king suite for 3 nights, but when we arrived they put us in a deluxe suite with a queen-sized bed, and then had to shuffle us next door to the room with the king bed the next day; 2) the place needs some fixing up: there shouldn't be holes in the walls (there was a small hole in the wall in our first bathroom), and for those prices, the furniture should be real wood, not cheap fiberboard with the veneer peeling off, and the walls shouldn't be scuffed everywhere; 3) we wanted to order food from the restaurant in the basement, but they wouldn't take an order over the phone, so I stood at the bar for 20 minutes, being ignored by the only bartender on duty, until I finally just gave up and left. A place that charges these rates should offer top-notch everything. The front desk staff was great, the valets were great, but I'm not paying these prices again to stay in a place that really just needs some TLC that is sorely lacking.
Dear Ann,It was a pleasure to welcome you to The Georgian Terrace. We are pleased you liked our property and the service provided by the associates you mentioned. However, we are sorry for not meeting your expectations in regard to your room and regret the inconvenience it caused you. Your feedback is important to us as it helps to improve our guest experience. We are also sorry for the service issue you had with one of our restaurant staff. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Safe Travels, Tom ColettiHotel Manager
Dear Kristen, Thank you for your review. Our guests’ comfort is always our top priority; therefore, we apologize for any cleanliness concerns with the property. We are confident you will have the outstanding experience you deserve the next time you stay with us. Thank you for being our guest, and we look forward to your next visit.Safe Travels,Antonio JonesManaging Director