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Hyatt House Atlanta Downtown

3.5 out of 5.0

Recent guest reviews

I liked having the small kitchen area and living room area, however most of the staff were rude

Very close to all attractions in downtown. Went during a dreamhack event and was four blocks away.

No towels in the room. Couldnt call down since phone had no cord. Breakfast was good, especially made to order omelettes.

The hotel was nice, the breakfast was great, but the comforter for the bed was not washed.

Loved it! So convenient to the Mercedes-Benz stadium! Will 100% stay here for the next event I attended there!

This is a nice facility that is very poorly maintained. The common areas and hallways are dirty. The staff is friendly enough but not very professional. I’m surprised that the management is ok with the less than clean standards. There doesn’t appear to be regular monitoring of the facilities. Carpets are not vacuumed and the ice room had a large piece of trash on the floor for the 3 days if my stay. I would say there is a lack of pride in the site.

The hotel should let customers know on the website that parking costs $34 per day.

Loved that the hotel was quiet and relaxing, but only a short walk or Uber drive to the main strip. The staff is SO NICE!

I paid over $1,000 for 4 nights and got no points because I booked on Orbitz. Why not? One of those arbitrary rules that make no sense. Also my room was dirty. There was a booger on my towel, rotten moldy food in the microwave, and there was mildew that had fallen down in the shower. The bed was really comfortable but those couple of items, just puts doubt in your mind. I understand that you can't be 100% clean, but there must be a cleaning checklist and not checking the microwave, inspecting the towels and not inspecting the shower to me just seems like the cleaning staff is going through the motions and doesn't care. In sharp contrast, the front desk and breakfast team were amazing. Extremely chipper, friendly and kind.

Hotel staff and services are excellent. The room is spacy and comfortable. The breakfasts served in the morning are one of the best complimentary breakfast that we ever had in the hotels we stayed at.

Loved this hotel!! It was close to attractions and great restaurants. Our room was upgraded at no extra charge, and it was amazing....top floor with a view of the city. The staff was helpful and extremely polite. Prime example of southern hospitality. I would definitely stay here again.

We stayed here for a conference over a weekend. Very friendly staff. The hotel is in a great location. Breakfast was good, room was comfortable, and the entire hotel was very clean. Security was around at night and the area is patrolled regularly by police. Not because it's a bad area; just seems to be a place the pass a lot. The only complaint I had was the train you can hear occasionally and the parking. The train doesn't run all night, so sleeping wasn't an issue. On the looks side, I could see a few things overlooked during renovation. Nothing major. Cosmetic things like paint. The bed was a little uncomfortable, but I'm picky. My wife had no issues with it.

Walk to restaurants and attractions. Suites were very roomy and nice especially for extended stays.

Great customer service. Walking distance to great attractions.

This is the second time my friends and I have stayed at Hyatt House Atlanta Downtown and we were just as impressed this time as the first. The staff was friendly, valet was quick, breakfast was good. We stayed in a suite with 5 people and had plenty of room with 2 queen beds and a pullout couch. The full kitchen is also very nice. About a 10 min walk to Centennial Olympic Park which is where the music festival we attended was so that was very convenient. Definitely recommend.

The Hyatt House in downtown Atlanta was an excellent place to wait out a severe winter storm that shut down the city for a day. Wonderful staff and facilities including a gym and restaurants that made staying in while the storm raged made a somewhat bad situation great.

We had a really nice stay at the Hyatt House! When we checked in we were given upgrades to a suite and it was wonderful! Hotel staff very accomodating!

Room was very comfortable and clean. Only downside is parking way to expensive especially when it's exposed and not really protected. Price for the parking should be way less. Area is not the greatest should have a little more security. Overall on hotel itself is great.

We had a great experience at the downtown ATL Hyatt. Easy check in and yummy breakfast. We had 7 people and had the queen suite room. Separate bedroom with two queen beds and another room with pullout sectional and full kitchen. Roomy bathroom with great lighting for makeup (ladies, always a plus)! Friendly staff who accommodated our needs. Would stay again! Thanks Hyatt!

The whole team was amazing I came in from Chicago and stayed for 4 days and enjoyed every min of it the hotel was very clean and Whitney at the front desk was amazing very helpful food was good also snack was a little pricey but over all I had a great experience

431 Marietta Street NW Atlanta GA

Hotel highlights

  • Walking distance to Georgia Aquarium and World of Coca Cola
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining

Located in Downtown Atlanta, Hyatt House Atlanta Downtown is within a 10-minute walk of popular sights such as Georgia Aquarium and World of Coca Cola. This 3.5-star hotel welcomes guests with 150 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast offered each morning. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Get a quick energy boost at the coffee shop/café, or meet other guests at the free manager's reception.


Rooms

A 42-inch flat-screen TV comes with pay movies, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and designer toiletries. Other standard amenities include a sitting area, a refrigerator, and a microwave.


Property features

Built in 2015, the brand new Hyatt House Atlanta Downtown offers an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is available for USD 34.00 per night. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and tours or tickets. Additional amenities include a 24-hour business center, a computer station, and laundry facilities.

Room options

Studio, 1 King Bed, Accessible

King 1 | Sleeps 4

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Suite, 1 Bedroom

Queen 2 | Sleeps 6

Suite, 1 Bedroom, Accessible

King 1 | Sleeps 4

Guest reviews for Hyatt House Atlanta Downtown

Everyone (29) Couples (1) Business (1) Family (1)
2
Partner Couples

I liked having the small kitchen area and living room area, however most of the staff were rude

By on Feb 18, 2019

Review comment responded on Feb 19, 2019

Thank you for sharing your feedback regarding your visit. I apologize your stay was anything but satisfactory. We hold our staff to a high level on customer service, and it is very unfortunate to hear we did not deliver during your stay. We will share your feedback to make sure we service our guests better. Thank you for staying with us and we hope you will give us a second opportunity to provide a better experience.

5
Everyone

Very close to all attractions in downtown. Went during a dreamhack event and was four blocks away.

By , from New Jersey on Nov 25, 2018

3
Everyone

No towels in the room. Couldnt call down since phone had no cord. Breakfast was good, especially made to order omelettes.

By , from Savannah,Ga on Aug 14, 2018

4
Everyone

The hotel was nice, the breakfast was great, but the comforter for the bed was not washed.

By on Aug 13, 2018

5

couldn’t have asked for better!

Everyone

Loved it! So convenient to the Mercedes-Benz stadium! Will 100% stay here for the next event I attended there!

By on Aug 12, 2018

2
Everyone

This is a nice facility that is very poorly maintained. The common areas and hallways are dirty. The staff is friendly enough but not very professional. I’m surprised that the management is ok with the less than clean standards. There doesn’t appear to be regular monitoring of the facilities. Carpets are not vacuumed and the ice room had a large piece of trash on the floor for the 3 days if my stay. I would say there is a lack of pride in the site.

By on Jun 29, 2018

4

valet parking

Everyone

The hotel should let customers know on the website that parking costs $34 per day.

By , from Maryland on Jun 7, 2018

5
Everyone

Loved that the hotel was quiet and relaxing, but only a short walk or Uber drive to the main strip. The staff is SO NICE!

By on Mar 8, 2018

Review comment responded on Mar 10, 2018

Thank You so much, we truly want our guest to feel welcomed, Thank you for choosing the Hyatt House.

1

no points

Everyone

I paid over $1,000 for 4 nights and got no points because I booked on Orbitz. Why not? One of those arbitrary rules that make no sense. Also my room was dirty. There was a booger on my towel, rotten moldy food in the microwave, and there was mildew that had fallen down in the shower. The bed was really comfortable but those couple of items, just puts doubt in your mind. I understand that you can't be 100% clean, but there must be a cleaning checklist and not checking the microwave, inspecting the towels and not inspecting the shower to me just seems like the cleaning staff is going through the motions and doesn't care. In sharp contrast, the front desk and breakfast team were amazing. Extremely chipper, friendly and kind.

By on Feb 10, 2018

5
Everyone

Hotel staff and services are excellent. The room is spacy and comfortable. The breakfasts served in the morning are one of the best complimentary breakfast that we ever had in the hotels we stayed at.

By , from Los Angeles on Dec 21, 2017

Review comment responded on Dec 30, 2017

Thank you for your feedback!.

Hyatt House Atlanta Downtown

431 Marietta Street NW, Atlanta, GA 30313