They took my money!
N/a
Didn’t like not knowing about the deposit for room. Through a wrench into plans and we missed events.
By appearance, very trendy and modern approach to the hotel business. The staff was excellent, so my complaint has nothing to do with them. I didn't levy a complaint to the staff. My issues were not their fault.
Watch out. They claim to be “pet friendly” but we were charged $150 for our dog, which is more than we paid for the room. The valet parking was $43. Self parking was $20 in a public lot across the street in a bad neighborhood.
The rooms are clean, new, have walk in showers and have updated technology including an Alexa speaker. They seem to follow a practice of sustainability, with water dispensers instead of water bottles and dry erase boards instead of paper and pens. I was unable to get the google cast on the smart tv to work. The staff especially Unique at the bar downstairs are friendly and attentive. Food was not great, but reasonably priced.
They are still building but part that's ready just beautiful.
This hotel was awesome will visit again. The only thing was the bathroom shower was not completely clean. The manger was very nice.
Located in Downtown Atlanta, Reverb by Hard Rock Atlanta Downtown is a leisurely stroll from sights such as State Farm Arena and Mercedes-Benz Stadium. This 195-room, 3.5-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Get a pick-me-up at the coffee shop/café. To-go breakfast is offered for a fee each morning from 6:30 AM to 11:00 AM.
All of Reverb by Hard Rock Atlanta Downtown's 195 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and free bottled water. 55-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Safes, desks, and smart speakers are also available. Weekly housekeeping is available.
Built in 2021, the brand new Reverb by Hard Rock Atlanta Downtown offers free WiFi in public areas and express check-in. Valet parking is offered for USD 43.00 per night. Front-desk staff are standing by 24/7 to assist with any requests. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls.
They took my money!
N/a
Didn’t like not knowing about the deposit for room. Through a wrench into plans and we missed events.
Many thanks for allowing us to serve you at Reverb By Hard Rock Downtown Atlanta! It was truly a pleasure having your company, and we hope you enjoyed your visit. We thank you for your feedback and wish you well as your travels continue!
I appreciate your positive feedback about our hotel. We do take pride in catering to our fans' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
Thanks for a perfect score! We hope to see you soon!
By appearance, very trendy and modern approach to the hotel business. The staff was excellent, so my complaint has nothing to do with them. I didn't levy a complaint to the staff. My issues were not their fault.
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on. Please reach out to discuss this further.
Watch out. They claim to be “pet friendly” but we were charged $150 for our dog, which is more than we paid for the room. The valet parking was $43. Self parking was $20 in a public lot across the street in a bad neighborhood.
Than you for leaving a detailed review on your experience. We do apologize for any inconvenience and will use this feedback to ensure better service on your next visit.
The rooms are clean, new, have walk in showers and have updated technology including an Alexa speaker. They seem to follow a practice of sustainability, with water dispensers instead of water bottles and dry erase boards instead of paper and pens. I was unable to get the google cast on the smart tv to work. The staff especially Unique at the bar downstairs are friendly and attentive. Food was not great, but reasonably priced.
Thanks for the detailed feedback and review. Look forward to your next visit.
They are still building but part that's ready just beautiful.
Thank you for your review! We are thrilled to hear that you enjoyed the beautiful Reverb by Hard Rock. We appreciate the feedback and hope you will stay with us again in the future.
This hotel was awesome will visit again. The only thing was the bathroom shower was not completely clean. The manger was very nice.
Greetings. Thank you for choosing our new hotel and we're very happy to know you will come back. We deeply apologize for any uncleanliness you experienced. We strive to ensure 100% satisfaction and we failed. We appreciate the feedback and will ensure greater attention to bathroom cleaning. Please reach out to us for anything more needed. Again thank you.
Dear Reverb Fan, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. At Reverb by Hard Rock, we strive to deliver unparalleled service to all our valued guests and we are disappointed to know that you were unhappy with your experience. While we look into this problem backstage, please let me know if I can be of any further assistance.