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Recent guest reviews

Great location and amenities. Staff was super nice, a little slow to bring towels but no biggie. For such an expensive property I’d expect the bed and pillows to be more comfortable. The bed was hard and the pillows were terrible. Also there was no room service despite having two restaurants on site. That could just be a covid thing though.

Staff polite, and helpful.

I always love staying at the Omni. This particular visit we had a room on the 11th floor and it made my husband very anxious especially with our two small kids so the front staff was very accommodating and switched our room to one on the 5th floor with the window facing the atrium instead of the city. The manager was very understanding about the situation and got it done. The bell hops were all friendly and helpful. The valets were friendly. The whole staff was super nice and very professional! I can’t say enough great things about the Omni!

The location is good for attending an event at the World Congress Center or State Farm Arena.

Always someone to help or answer questions.

Nothing

The fact that i booked the room so i wouldn't have to leave the building because of the rain and ended up having to walk all the way around after the concert in the rain

This place is in dire need of a major renovation. The room was very tired. The smoke detector literally was hanging from the wall by the wires.

My check in was horrible. Upon arrival, my two small children and I waited in as two understaffed employees checked in a copious amount of guests. Afterward, my two children were starving after a 4 hour drive however there was a minimum 2 hour wait at the only TWO restaurants available in the hotel. We decided to get "food" at the coffee shop, however the only available food for my children's dinner was cereal and Cheez-its. With our "dinner" in hand, me and my exhausted children made our way to our room - ONLY TO FIND IT HAD NOT BEEN CLEANED FROM THE PREVIOUS GUESTS. Unbelievable. I will not recount the next hour of our time spent trying to track down someone to help us. It was a nightmare, especially with two small, hungry, crying children in tow. The hotel manager offered to comp our valet and the night's stay however the refunded as not been accounted for. Additionally, I have tried contacting Orbitz customer service and am still on hold . . . 55 minutes later. I would not recommend this property. And at this point no longer recommend booking through Orbtiz.

Good location pool closed, no WiFi,no soda machines store closed at 9pm

Excellent location and friendly service!

Exits was closed had to park far and when made it to hotel only 1 entrance open very dangerous area.

N/a

Beautiful views. Easy parking and walking distance for everything. Enjoyed myself. The staff was very nice and helpful. Definitely would book again!!

CNN Center Atlanta GA

Hotel highlights

  • Steps from Centennial Olympic Park and State Farm Arena
  • Free WiFi in public areas (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Onsite dining
  • Outdoor pool

Located in Downtown Atlanta, Omni Atlanta Hotel at CNN Center is next to popular attractions like Centennial Olympic Park and State Farm Arena. This 1067-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and an outdoor pool.


Dining

In addition to a restaurant onsite, there is also a bar where you can enjoy a drink. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a full breakfast is served each morning for a fee.


Rooms

All 1067 air-conditioned rooms feature refrigerators, minibars, and coffee makers. Flat-screen TVs come with pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers, designer toiletries, and slippers. Safes, phones, and ironing boards are other standard amenities.


Property features

Omni Atlanta Hotel at CNN Center features an outdoor pool, free WiFi in public areas, and conference space. Valet parking is offered for USD 45.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include a business center, express check-in, and express check-out.

Room options

Deluxe Double Room, 2 Double Beds

2 Double Beds | Sleeps 4

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Premier Room, 1 King Bed, Balcony

1 King Bed | Sleeps 3

Suite, 1 King Bed (Suite VIP)

1 King Bed | Sleeps 3

Guest reviews for Omni Atlanta Hotel at CNN Center

Everyone (53) Couples (24) Family (29)
3
Partner Couples

Great location and amenities. Staff was super nice, a little slow to bring towels but no biggie. For such an expensive property I’d expect the bed and pillows to be more comfortable. The bed was hard and the pillows were terrible. Also there was no room service despite having two restaurants on site. That could just be a covid thing though.

By , from St Charles on May 3, 2022

Review comment responded on May 9, 2022

Hello Vincent, We are thrilled that you enjoyed our staff! I will be sure to pass on the compliments. I do apologize for the inconvenience with the uncomfortable bed and pillows; I'll be sure to notify our housekeeping team. Thank you so much for your feedback! Take care and safe travels!

4
Friends

Staff polite, and helpful.

By on Apr 29, 2022

Review comment responded on Apr 29, 2022

Hi Terry, it’s wonderful to hear you were impressed by our staff! Our team prides ourselves on delivering excellent customer service. We loved having you and look forward to the opportunity to welcome you back in the future. If there is any additional feedback you would like to give us, please let us know. Thanks again for staying with us, and safe travels!

5
Family with small children

I always love staying at the Omni. This particular visit we had a room on the 11th floor and it made my husband very anxious especially with our two small kids so the front staff was very accommodating and switched our room to one on the 5th floor with the window facing the atrium instead of the city. The manager was very understanding about the situation and got it done. The bell hops were all friendly and helpful. The valets were friendly. The whole staff was super nice and very professional! I can’t say enough great things about the Omni!

By on Apr 9, 2022

Review comment responded on Apr 9, 2022

Thank you Tara! We appreciate you choosing our hotel property! We loved having you and your family stay with us. I will be sure to pass on the kind words to my colleagues. We can't wait for you to stay with us again! Safe travels.

3
Family

The location is good for attending an event at the World Congress Center or State Farm Arena.

By on Mar 21, 2022

Review comment responded on Mar 24, 2022

Hello Sara, we are pleased to learn that you enjoyed our location! We do apologize for any other issues you encountered and hope we may have another opportunity to change your impression. Your satisfaction is our priority!

5
Partner Couples

Always someone to help or answer questions.

By on Mar 6, 2022

Review comment responded on Mar 6, 2022

Thank you for staying at the Omni Atlanta Hotel at CNN Center. Our goal is to go over and above for each guest. We're pleased to see we were successful with your stay. We truly appreciate your feedback and look forward to you staying on your next visit to Atlanta.

1
Partner Couples Business Business

Nothing

By on Feb 28, 2022

Review comment responded on Mar 2, 2022

Thank you for staying at Omni Atlanta Hotel at the CNN Center. We see we could've done a better job with exceeding your expectations throughout your stay. To avoid this from reoccurring please contact the hotel directly and ask to speak to a front office manager to make us aware of your concerns. We look forward to speaking with you.

2
Everyone

By on Feb 6, 2022

3
Everyone

By on Dec 28, 2021

2
Friends

The fact that i booked the room so i wouldn't have to leave the building because of the rain and ended up having to walk all the way around after the concert in the rain

By on Dec 20, 2021

Review comment responded on Jan 4, 2022

Sherfia, Please accept our apologies for the inconvenience you experienced during your stay. We have shared your comments with our team so that we can better communicate with our guest on the closing times of the building. We appreciate your feedback.

5
Everyone

By on Oct 6, 2021

Omni Atlanta Hotel at CNN Center

100 CNN Center, Atlanta, GA 30303
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